Leading Customer-oriented eHealth (5cr)

Objective

Student
-understands the significance of eHealth and related concepts (eHealth, Self-management, mHealth, ubiquitous and social and health care) to the management of customer-oriented service chains
-understands the significance of eHealth and information security in different stages of the care processes
-is able to utilize technological applications in the development of eHealth
-masters multi-professional cooperation and makes partnerships (interfaces) developing eHealth
-is able to create and develop different forums in order to introduce the innovative ideas of the citizens
-is able to utilise citizen activity in the development of eHealth
-is able to develop and manage customer-oriented eHealth care processes that support the organisation's strategy by utilizing service design
-is able to assess and develop the quality of the organisation's eHealth care processes by evidence based approach

Content

eHealth concepts
Information security if eHealth care processes
Technological applications and digital solutions on social and health care
Customer interfaces in digital operation environments
Planning, implementation and assessment of eHealth care processes
Quality of eHealth care processes
Evidence based eHealth care process
Citizen as eHealth developer
Service design in the development of customer-oriented eHealth care processes according to organisation's strategy

Assessment criteria, excellent (5)

Student
-masters teaching and instruction methods justifiably considering the context
-is able to utilize partnerships that develop instruction as well as multi-professionalism during instruction, and develops and assesses their functionality
-masters the care planning of demanding patients and the development of the chosen customer-oriented instruction process (e.g. service design) and is able to apply the chosen modelling with critical assessment
-is able to develop innovative and new strategic approaches for developing instruction in the area of responsibility
-masters the critical assessment and development of the quality of the instruction
-is able to arrange different training events as well as assess and critically develop own competence as a clinical expert

Assessment criteria, good (3)

Student
-masters different teaching and instruction methods
-is able to utilise partnerships that develop instruction as well as multi-professionalism during instruction, and aims at the development thereof
-is able to participate in the care planning of demanding patients, masters the development of the chosen customer-oriented instruction process (e.g. service design) and is able to apply it in practise
-is able to develop new strategic approaches for developing instruction in the area of responsibility
-masters the systematic assessment and development of the quality of the instruction
-is able to arrange different training events and develop own competence as a clinical expert

Assessment criteria, satisfactory (1)

Student
-masters different teaching and instruction methods
-is able to utilise partnerships that develop instruction and multi-professionalism in instruction
-is able to participate in the care planning of demanding patients as well as develop the chosen customer-oriented instruction process (e.g. service design) and to apply it in practise
-is able to apply new strategic approaches for developing instruction in the area of responsibility
-is able to develop and assess the quality of instruction
-is able to arrange different training events and aims at developing own competence as a clinical expert