Skip to main content

MATKAILUN KOULUTUS 2022: AMM22K

Code: AMM22K

Degree:
Bachelor of Hospitality Management

Degree title:
Bachelor of Hospitality Management (AMK)

Credits:
210 ects

Duration:
3.5 years (210 cr)

Start semester:
Spring 2022

Teaching language:
Finnish

Descriptions

In the blended Tourism degree, students complete a university of applied sciences Bachelor degree qualification in Hospitality Management. The formal qualification is Bachelor of Hospitality Management (UAS). The studies are worth 210 credits and take 3 years to complete. The degree has 20 places and it consists of basic studies, professional studies, optional professional studies, free-choice studies, practical training and a thesis.

The aim of the blended degree is to ensure that the students become tourism specialists with the ability to cooperate with a variety of different sectors and disciplines. The theme of the degree is the development of creativity, responsible tourism enterprise operations, internationality and self- knowledge and the notion of memorable experiences in tourism service product development. The students will work in close cooperation with the tourism industry via learning assignments.

The basic studies focus on growing basic skills and awareness followed by applying acquired skills and knowledge. The degree provides extensive customer-oriented product development and marketing competence and knowledge of different cultures for international tourism. Tourism services consist of many different parts such as accommodation, nutrition, program and traffic services as well as conference and congress services. The final part of the degree emphasizes using acquired competence in practice and for different smart solutions.

The degree enables you to choose your desired major (specialist) subjects to deepen your expertise within different areas of tourism, e.g.

Entrepreneurial competence
Entrepreneurship in tourism is an option well worth considering. Entrepreneur studies will develop your entrepreneurial competence. You will acquire business skills for setting up a business and getting it up and running. You will also develop innovation skills and create a new product while gaining practical experience of running a business.

Wellbeing tourism
Well-being tourism enables you to recognize and understand the significance of wellbeing and wellness services as part of tourism. You will be able to apply different types of exercise and therapies to enhance the wellbeing of people with different backgrounds as well as producing suitable tourism service packages based on such exercise and therapies.

Tourism services
Tourism services studies will allow you to strengthen your competences in a chosen specialism, such as accommodation, food or programme services.

Themes by year / Competence targets
1st year
Observer of tourism
• mastering basic concepts
• knowing organisations and actors in the tourism industry
• mastering basic customer service skills for tourism.

2nd and 3rd year
Tourism services producer and specialist
• acquiring key tourism knowledge
• able to work within the customer interface and in different tourism networks
• able to work in tourism jobs and has mastered key work procedures
• developing information retrieval and team work
• able to plan and implement tourism products.

3rd and 4th year
Tourism services developer
• able to apply the latest knowledge to developing new tourism products and the field in general
• develops and evaluates customer-oriented and responsible tourism business

Show study timings by semester, study year or period

Code Name Credits (cr) 2021-2022 2022-2023 2023-2024 2024-2025 Spring 2022 Autumn 2022 Spring 2023 Autumn 2023 Spring 2024 Autumn 2024 Spring 2025 3. / 2022 4. / 2022 1. / 2022 2. / 2022 3. / 2023 4. / 2023 1. / 2023 2. / 2023 3. / 2024 4. / 2024 1. / 2024 2. / 2024 3. / 2025 4. / 2025
AMM22K-1001
BASIC STUDIES

(Choose all )

18
BY00BX38 Competence Development 3 3 3 1.5 1.5
BY00BX31 ICT and Business Applications 3 3 3 1.5 1.5
AM00BK87 Tourism Operational Environments 5 5 5 2.5 2.5
AM00BK82 Principles of Tourism 5 5 5 2.5 2.5
LT00CC10 Business Communication Skills 2 2 2 1 1
AMM22K-1003
TOURISM CUSTOMER SERVICE

(Choose all )

13
AM00BK84 Accommodation Services 5 5 5 2.5 2.5
AM00BK85 Tourism Food Services 5 5 5 2.5 2.5
AM00BG89 Customer Service 3 3 3 1.5 1.5
AMM22K-1004
RESPONSIBLE TOURISM BUSINESS

(Choose all )

8
AM00BK86 Principles of Business Competence 5 5 5 2.5 2.5
BY00BY35 Basic Business Mathematics 3 3 3 1.5 1.5
AMM22K-1005
EVENT AND TOURISM PRODUCT DEVELOPMENT

(Choose all )

10
AM00BK91 Tourism Product Development 5 5 5 2.5 2.5
AM00CD95 Event Management 5 5 5 2.5 2.5
AMM22K-1006
CUSTOMER-ORIENTED TOURISM BUSINESS

(Choose all )

15
AM00BK92 Tourism Marketing 5 5 5 2.5 2.5
AM00BK93 Tourism Company Operations 5 5 5 2.5 2.5
AM00BK94 Tourism Transport, Sales and Reservation Services 5 5 5 2.5 2.5
AMM22K-1007
INTERNATIONAL SERVICE ENVIRONMENT

(Choose all )

20
BY00BX35 Business Swedish 5 5 5 2.5 2.5
AM00BK88 Tourism English 5 5 5 2.5 2.5
AM00BK89 Business Communication Skills 5 5 5 2.5 2.5
AM00BK95 Strategic Tourism Planning and Internationalization 5 5 5 2.5 2.5
AMM22K-1008
PROFITABLE TOURISM BUSINESS

(Choose all )

10
AM00BK97 Profitable Tourism Business 5 5 5 2.5 2.5
AM00BK98 Tourism Services Sales Processes 5 5 5 2.5 2.5
AMM22K-1009
MANAGEMENT AND LEADERSHIP SKILLS IN TOURISM

(Choose all )

18
AM00BK99 Responsible Management of a Tourism Company 5 5 5 2.5 2.5
AM00BL00 Laws and Regulations in Tourism 5 5 5 2.5 2.5
AM00BW47 Occupational Wellbeing 5 5 5 2.5 2.5
AM00CD94 Multicultural Working Community 3 3 3 1.5 1.5
AMM22K-1010
RESEARCH AND DEVELOPMENT

(Choose all )

8
AM00BL01 Research and Development 5 5 5 2.5 2.5
AM00CD92 RDI 3 3 3 1.5 1.5
AMM22K-1011
OPTIONAL PROFESSIONAL STUDIES

(Choose ects: 30)

30
AMM22K-1012
TOURISM WORKSHOPS 15 CR

(Choose ects: 15)

15
AM00CG40 Matkailualan työpajat 5 5 5 2.5 2.5
AM00BU61 Story Design 5 5 5 2.5 2.5
AM00CD93 Palvelumuotoilu 5 5 5 2.5 2.5
AM00CH13 Sustainable food experience 5 5 5 2.5 2.5
AMM22K-1013
ENTREPRENEURSHIP AND OWN COMPANY

(Choose all )

15
LT00CA58 JA Company Program 10
AM00BL08 Practical Entrepreneurship, Specialism 5
AMM22K-1014
TOURISM SERVICE CONCEPT DESIGN

(Choose all )

15
AM00BW48 Tourism Service Concept Design 15
AMM22K-1015
INTERNATIONAL STUDIES ABROAD

(Choose all )

15
AM00BW49 International Studies Abroad 15
AMM22K-1016
SYVENTÄVÄ ESIMIESOSAAMINEN

(Choose all )

15
AM00BW50 Work Community Competence and Personal Development 3
AM00BW51 Organizational Psychology 3
AM00BW52 Organisational Communication 5
AM00BW53 Work Community Competence and HRM 4
AMM22K-1017
PRACTICAL TRAINING

(Choose all )

30
AM00BL10 Practical Training 1, theme: service production 12 6 6 6 6 3 3 3 3
AM00BL11 Practical Training 2, theme: management and leadership 18 12 6 6 6 6 3 3 3 3 3 3
AMM22K-1018
FREE-CHOICE STUDIES

(Choose ects: 15)

15
AM00BL13 World of Wines and Beers 5 5 5 2.5 2.5
AM00BL16 Foreign Language 5 5 5 2.5 2.5
AM00BL17 Other free-choice course 5 2.5 2.5 2.5 2.5 1.3 1.3 1.3 1.3
AM00BL18 Hygiene Pass 1
AM00BL19 Bar License Pass 1
AM00BZ51 Tourism Safety Certificate 1
AMM22K-1019
THESIS

(Choose all )

15
AM00BL12 Thesis 15 7.5 7.5 3.8 3.8 3.8 3.8 1.9 1.9 1.9 1.9 1.9 1.9 1.9 1.9
Total 210 34 57 65 44 34 29 28 29.8 35.3 30.3 13.8 17 17 14.5 14.5 14 14 14.88 14.88 17.68 17.68 15.18 15.18 6.88 6.88

Due to the timing of optional and elective courses, credit accumulation per semester / academic year may vary.

2017_2021KAMK yhteiset kompetenssit

1. LEARNING SKILLS

Our students are able to
•assess and develop their competence and learning methods
•critically acquire, process and evaluate knowledge and information
•take responsibility for learning and sharing learning in their groups

No attached course units

2. ETHICAL COMPETENCE

Our students are able to
•take responsibility for their own work and its impacts
•work according to the professional ethical principles of their discipline/field
•take different bodies, organisations, professionals, stakeholders, interest groups and individuals into account in their work
•apply the principles of equality
•apply the principles sustainable development
•engage in social debate based on acquired competence and knowledge of ethical values.

No attached course units

3. WORK COMPETENCE

Our students are able to
•work as a member of the work community and promote wellbeing
•execute their duties in work based situations that require communication and interaction
•use information and communication technology to do their work
•create personal work related contacts and operate in networks
•make decisions in unpredictable situations
•work in management and work independently as a specialist/expert
•set up a business or enterprise

No attached course units

4. INNOVATION COMPETENCE

Our students are able to
•engage in creative problem solving and developing work practices
•work in projects
•implement research and development projects while applying the current knowledge and methods of their disciplines
•find customer-oriented, sustainable and profitable solutions

No attached course units

5. INTERNATIONAL COMPETENCE

Our students are able to
•adopt the language skills needed in their work and field and to develop professional competence
•work proactively and in cooperation with people from different cultures
•take the impacts and opportunities of internationalisation into account in their work

No attached course units

6. SMART SOLUTIONS

The students are able to apply their skills and knowledge in the use of technological solutions in their own professional field and to develop new business models and services. In teams with members from different fields and disciplines, they are able to evaluate and develop activities aiming to develop solutions for a variety of working life contexts.

No attached course units

Not grouped
Competence Development
ICT and Business Applications
Tourism Operational Environments
Principles of Tourism
Business Communication Skills
Accommodation Services
Tourism Food Services
Customer Service
Principles of Business Competence
Basic Business Mathematics
Tourism Product Development
Event Management
Tourism Marketing
Tourism Company Operations
Tourism Transport, Sales and Reservation Services
Business Swedish
Tourism English
Business Communication Skills
Strategic Tourism Planning and Internationalization
Profitable Tourism Business
Tourism Services Sales Processes
Responsible Management of a Tourism Company
Laws and Regulations in Tourism
Occupational Wellbeing
Multicultural Working Community
Research and Development
RDI
Matkailualan työpajat
Story Design
Palvelumuotoilu
Sustainable food experience
JA Company Program
Practical Entrepreneurship, Specialism
Tourism Service Concept Design
International Studies Abroad
Work Community Competence and Personal Development
Organizational Psychology
Organisational Communication
Work Community Competence and HRM
Practical Training 1, theme: service production
Practical Training 2, theme: management and leadership
World of Wines and Beers
Foreign Language
Other free-choice course
Hygiene Pass
Bar License Pass
Tourism Safety Certificate
Thesis

AMA_2017---_kompetenssit

RESTONOMI (AMK), MATKAILU- JA PALVELULIIKETOIMINTA 2017 vuodesta lähtien

01_Palvelukulttuuriosaaminen

-osaa soveltaa vieraanvaraisuutta (Hospitality) alan keskeisenä arvona ja menestystekijänä palveluliiketoiminnassa
-osaa tuottaa terveellisiä, turvallisia ja taloudellisesti kannattavia Matkailu-ja ravitsemisalan (Mara-alan) palveluja edistämään asiakkaiden hyvinvointia
-osaa valita esteettiset ja eettiset ratkaisut palvelutoimintaan (palvelutuotteet, tilat, toimijat ja viestintä)
-osaa analysoida asiakkuuksia ja osaa hyödyntää/käyttää asiakasymmärrystä palvelumuotoilussa

No attached course units

02_Teknologiaosaaminen

-osaa suunnitella, tuottaa ja kehittää Mara-alan palveluja toimintaympäristön vaatimusten mukaisesti
-osaa kuvata, ohjata ja arvioida palveluprosesseja (tuote- suunnittelu, toiminnan kannattavuus, työn organisointi, ohjaus ja kehittäminen)
-osaa käyttää uutta teknologiaa palveluliiketoiminnassa ja sen kehittämisessä
-osaa toimii oman asiantuntijuusalueensa säädösten ja ohjeiden mukaisesti sekä osaa soveltaa niitä työssään

No attached course units

03_Palveluliiketoiminta- ja esimiesosaaminen

-osaa myydä ja kehittää palvelutuotteita asiakaslähtöisesti ja kannattavasti
-osaa soveltaa strategia-ajattelua palveluliiketoiminnan ohjauksen välineenä (liiketoiminnan käsitteet, ajattelumallit, eettisyys liiketoiminnassa)
-osaa ennakoida vaihtoehtoisten toimintatapojen vaikutuksia taloudelliseen tulokseen ja kilpailukykyyn
-osaa toimia yrittäjämäisesti eri rooleissa (sisäinen ja ulkoinen yrittäjyys)
-osaa suunnitella, toteuttaa, arvioida ja kehittää omaa sekä työyhteisön (yksilöt, tiimit ja yhteisöt) päivittäistä johtamista eettisesti
-osaa organisoida työyhteisön toimintaa sekä toimia erilaisissa verkostoissa

No attached course units

04_Globaaliymmärrys

-osaa toimia vastuullisesti ja ympäristöystävällisesti
tunnistamalla luotettavan toiminnan merkityksen organisaatiolle (työyhteisö, asiakaspalvelu, kustannusrakenne ja imago)
-tiedostaa monikulttuurisuuden voimavarana ja osaa toimia ja viestiä kansainvälisissä palveluliiketoiminnan työyhteisöissä (kansainvälisyys, globalisaatio)
-ennakoida erilaisten kulttuurien ja trendien merkitystä palveluliiketoiminnan, toimialan ja alueen kehityksen näkökulmasta

No attached course units

Not grouped
Competence Development
ICT and Business Applications
Tourism Operational Environments
Principles of Tourism
Business Communication Skills
Accommodation Services
Tourism Food Services
Customer Service
Principles of Business Competence
Basic Business Mathematics
Tourism Product Development
Event Management
Tourism Marketing
Tourism Company Operations
Tourism Transport, Sales and Reservation Services
Business Swedish
Tourism English
Business Communication Skills
Strategic Tourism Planning and Internationalization
Profitable Tourism Business
Tourism Services Sales Processes
Responsible Management of a Tourism Company
Laws and Regulations in Tourism
Occupational Wellbeing
Multicultural Working Community
Research and Development
RDI
Matkailualan työpajat
Story Design
Palvelumuotoilu
Sustainable food experience
JA Company Program
Practical Entrepreneurship, Specialism
Tourism Service Concept Design
International Studies Abroad
Work Community Competence and Personal Development
Organizational Psychology
Organisational Communication
Work Community Competence and HRM
Practical Training 1, theme: service production
Practical Training 2, theme: management and leadership
World of Wines and Beers
Foreign Language
Other free-choice course
Hygiene Pass
Bar License Pass
Tourism Safety Certificate
Thesis

Code Name Credits (cr)
AMM22K-1001
BASIC STUDIES

(Choose all)

18
BY00BX38 Competence Development 3
BY00BX31 ICT and Business Applications 3
AM00BK87 Tourism Operational Environments 5
AM00BK82 Principles of Tourism 5
LT00CC10 Business Communication Skills 2
AMM22K-1003
TOURISM CUSTOMER SERVICE

(Choose all)

13
AM00BK84 Accommodation Services 5
AM00BK85 Tourism Food Services 5
AM00BG89 Customer Service 3
AMM22K-1004
RESPONSIBLE TOURISM BUSINESS

(Choose all)

8
AM00BK86 Principles of Business Competence 5
BY00BY35 Basic Business Mathematics 3
AMM22K-1005
EVENT AND TOURISM PRODUCT DEVELOPMENT

(Choose all)

10
AM00BK91 Tourism Product Development 5
AM00CD95 Event Management 5
AMM22K-1006
CUSTOMER-ORIENTED TOURISM BUSINESS

(Choose all)

15
AM00BK92 Tourism Marketing 5
AM00BK93 Tourism Company Operations 5
AM00BK94 Tourism Transport, Sales and Reservation Services 5
AMM22K-1007
INTERNATIONAL SERVICE ENVIRONMENT

(Choose all)

20
BY00BX35 Business Swedish 5
AM00BK88 Tourism English 5
AM00BK89 Business Communication Skills 5
AM00BK95 Strategic Tourism Planning and Internationalization 5
AMM22K-1008
PROFITABLE TOURISM BUSINESS

(Choose all)

10
AM00BK97 Profitable Tourism Business 5
AM00BK98 Tourism Services Sales Processes 5
AMM22K-1009
MANAGEMENT AND LEADERSHIP SKILLS IN TOURISM

(Choose all)

18
AM00BK99 Responsible Management of a Tourism Company 5
AM00BL00 Laws and Regulations in Tourism 5
AM00BW47 Occupational Wellbeing 5
AM00CD94 Multicultural Working Community 3
AMM22K-1010
RESEARCH AND DEVELOPMENT

(Choose all)

8
AM00BL01 Research and Development 5
AM00CD92 RDI 3
AMM22K-1011
OPTIONAL PROFESSIONAL STUDIES

(Choose ects: 30)

30
AMM22K-1012
TOURISM WORKSHOPS 15 CR

(Choose ects: 15)

15
AM00CG40 Matkailualan työpajat 5
AM00BU61 Story Design 5
AM00CD93 Palvelumuotoilu 5
AM00CH13 Sustainable food experience 5
AMM22K-1013
ENTREPRENEURSHIP AND OWN COMPANY

(Choose all)

15
LT00CA58 JA Company Program 10
AM00BL08 Practical Entrepreneurship, Specialism 5
AMM22K-1014
TOURISM SERVICE CONCEPT DESIGN

(Choose all)

15
AM00BW48 Tourism Service Concept Design 15
AMM22K-1015
INTERNATIONAL STUDIES ABROAD

(Choose all)

15
AM00BW49 International Studies Abroad 15
AMM22K-1016
SYVENTÄVÄ ESIMIESOSAAMINEN

(Choose all)

15
AM00BW50 Work Community Competence and Personal Development 3
AM00BW51 Organizational Psychology 3
AM00BW52 Organisational Communication 5
AM00BW53 Work Community Competence and HRM 4
AMM22K-1017
PRACTICAL TRAINING

(Choose all)

30
AM00BL10 Practical Training 1, theme: service production 12
AM00BL11 Practical Training 2, theme: management and leadership 18
AMM22K-1018
FREE-CHOICE STUDIES

(Choose ects: 15)

15
AM00BL13 World of Wines and Beers 5
AM00BL16 Foreign Language 5
AM00BL17 Other free-choice course 5
AM00BL18 Hygiene Pass 1
AM00BL19 Bar License Pass 1
AM00BZ51 Tourism Safety Certificate 1
AMM22K-1019
THESIS

(Choose all)

15
AM00BL12 Thesis 15