Productization and Developing ServicesLaajuus (4 cr)
Code: BY00BX43
Credits
4 op
Teaching language
- Finnish
Objective
The goal is for the student to understand the basics of product development and service design.
The student knows the importance of service development and customer relationship- oriented thinking as part of implementing profitable business.
The student is able to develop organizational services taking into account business principles.
Content
Product development
Services and provision of services
Productization of services
Service innovations and service business development
New technologies and their potential in the provision of services
Assessment criteria, approved/failed
The student uses key concepts of service design and product development appropriately and knows how to describe the process and tools of service development.
The student knows how to choose appropriate service design tools based on the knowledge and instructions they have acquired and implement development work appropriately. The student knows how to act independently and responsibly and knows how to use appropriate techniques and models for the activity.
The student knows how to act professionally in customer situations and as a member of a group to achieve a common goal. The student knows how to act in accordance with professional ethical principles.
Enrollment
02.12.2024 - 31.12.2024
Timing
01.01.2025 - 31.05.2025
Number of ECTS credits allocated
4 op
Mode of delivery
Contact teaching
Unit
Business
Teaching languages
- Finnish
Degree programmes
- Master’s Degree in Tourism
- Bachelor’s Degree in Sports and Leisure Management
- BACHELORS DEGREE IN BUSINESS ADMINISTRATION
Teachers
- Anne Määttä
Groups
-
AMA23SAMA23S
Objective
The goal is for the student to understand the basics of product development and service design.
The student knows the importance of service development and customer relationship- oriented thinking as part of implementing profitable business.
The student is able to develop organizational services taking into account business principles.
Content
Product development
Services and provision of services
Productization of services
Service innovations and service business development
New technologies and their potential in the provision of services
Evaluation scale
0 - 5
Assessment criteria, approved/failed
The student uses key concepts of service design and product development appropriately and knows how to describe the process and tools of service development.
The student knows how to choose appropriate service design tools based on the knowledge and instructions they have acquired and implement development work appropriately. The student knows how to act independently and responsibly and knows how to use appropriate techniques and models for the activity.
The student knows how to act professionally in customer situations and as a member of a group to achieve a common goal. The student knows how to act in accordance with professional ethical principles.
Enrollment
01.12.2023 - 31.01.2024
Timing
01.01.2024 - 31.05.2024
Number of ECTS credits allocated
4 op
Mode of delivery
Contact teaching
Unit
Business
Teaching languages
- Finnish
Degree programmes
- Master’s Degree in Tourism
- Bachelor’s Degree in Sports and Leisure Management
- BACHELORS DEGREE IN BUSINESS ADMINISTRATION
Teachers
- Anne Määttä
Groups
-
AMA22SAMA22S
Objective
The goal is for the student to understand the basics of product development and service design.
The student knows the importance of service development and customer relationship- oriented thinking as part of implementing profitable business.
The student is able to develop organizational services taking into account business principles.
Content
Product development
Services and provision of services
Productization of services
Service innovations and service business development
New technologies and their potential in the provision of services
Evaluation scale
0 - 5
Assessment criteria, approved/failed
The student uses key concepts of service design and product development appropriately and knows how to describe the process and tools of service development.
The student knows how to choose appropriate service design tools based on the knowledge and instructions they have acquired and implement development work appropriately. The student knows how to act independently and responsibly and knows how to use appropriate techniques and models for the activity.
The student knows how to act professionally in customer situations and as a member of a group to achieve a common goal. The student knows how to act in accordance with professional ethical principles.
Enrollment
01.12.2023 - 31.01.2024
Timing
01.01.2024 - 31.05.2024
Number of ECTS credits allocated
4 op
RDI portion
1 op
Mode of delivery
Contact teaching
Unit
Business
Teaching languages
- Finnish
Degree programmes
- Master’s Degree in Tourism
- Bachelor’s Degree in Sports and Leisure Management
- BACHELORS DEGREE IN BUSINESS ADMINISTRATION
Teachers
- Tero Korhonen
- Pia Kuittinen
Groups
-
LLT22SHLLT22SH
Objective
The goal is for the student to understand the basics of product development and service design.
The student knows the importance of service development and customer relationship- oriented thinking as part of implementing profitable business.
The student is able to develop organizational services taking into account business principles.
Content
Product development
Services and provision of services
Productization of services
Service innovations and service business development
New technologies and their potential in the provision of services
Location and time
Kevätlukukaudella lähiopetus kerran viikossa 2,5 tuntia.
Materials
Luennot ja lisämateriaalit on jaettu Repussa.
Teaching methods
Luennot, soveltavat tehtävät, tentti ja ryhmätyöt/itsenäiset tehtävät.
Employer connections
Luennoilla mahdolliset vierailijat, webinaarit ja seminaarit.
Vierailut yrityksiin ja mahdollisiin paikallisiin tapahtumiin.
Opintomatka kuuluu opintojakson pakollisiin suorituksiin. Matka tehdään yhden päivän aikana ja se on ilmainen opiskelijoille.
Exam schedules
Tentti ja sen ajankohta sovitaan opintojaksolla.
Completion alternatives
Sovitaan opettajan kanssa tapauskohtaisesti KAMKin pääperiaatteiden mukaisesti:
- Aiemmat korkeakoulusuoritukset voidaan hyväksilukea tapauskohtaisesti.
- Työelämässä aiemmin hankittua osaamista tunnistetaan (AHOT) tapauskohtaisesti.
- Opinnollistaminen eli nykyisessä työssä hankittava ja osoitettava opintojakson tavoitteiden osaaminen.
Student workload
4 opintopistettä tarkoittaa noin 110 tuntia opiskelijan työtä.
Evaluation scale
Hylätty/Hyväksytty
Assessment criteria, approved/failed
The student uses key concepts of service design and product development appropriately and knows how to describe the process and tools of service development.
The student knows how to choose appropriate service design tools based on the knowledge and instructions they have acquired and implement development work appropriately. The student knows how to act independently and responsibly and knows how to use appropriate techniques and models for the activity.
The student knows how to act professionally in customer situations and as a member of a group to achieve a common goal. The student knows how to act in accordance with professional ethical principles.
Enrollment
01.08.2023 - 30.09.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
4 op
Mode of delivery
Contact teaching
Unit
Business
Teaching languages
- Finnish
Degree programmes
- Master’s Degree in Tourism
- Bachelor’s Degree in Sports and Leisure Management
- BACHELORS DEGREE IN BUSINESS ADMINISTRATION
Teachers
- Tero Korhonen
Groups
-
LLM22SLLM22S
Objective
The goal is for the student to understand the basics of product development and service design.
The student knows the importance of service development and customer relationship- oriented thinking as part of implementing profitable business.
The student is able to develop organizational services taking into account business principles.
Content
Product development
Services and provision of services
Productization of services
Service innovations and service business development
New technologies and their potential in the provision of services
Evaluation scale
0 - 5
Assessment criteria, approved/failed
The student uses key concepts of service design and product development appropriately and knows how to describe the process and tools of service development.
The student knows how to choose appropriate service design tools based on the knowledge and instructions they have acquired and implement development work appropriately. The student knows how to act independently and responsibly and knows how to use appropriate techniques and models for the activity.
The student knows how to act professionally in customer situations and as a member of a group to achieve a common goal. The student knows how to act in accordance with professional ethical principles.
Enrollment
01.12.2022 - 31.01.2023
Timing
01.01.2023 - 31.05.2023
Number of ECTS credits allocated
4 op
Mode of delivery
Contact teaching
Unit
Business
Teaching languages
- Finnish
Degree programmes
- Master’s Degree in Tourism
- Bachelor’s Degree in Sports and Leisure Management
- BACHELORS DEGREE IN BUSINESS ADMINISTRATION
Teachers
- Anne Määttä
Groups
-
AMA21SAMA21S
Objective
The goal is for the student to understand the basics of product development and service design.
The student knows the importance of service development and customer relationship- oriented thinking as part of implementing profitable business.
The student is able to develop organizational services taking into account business principles.
Content
Product development
Services and provision of services
Productization of services
Service innovations and service business development
New technologies and their potential in the provision of services
Evaluation scale
0 - 5
Assessment criteria, approved/failed
The student uses key concepts of service design and product development appropriately and knows how to describe the process and tools of service development.
The student knows how to choose appropriate service design tools based on the knowledge and instructions they have acquired and implement development work appropriately. The student knows how to act independently and responsibly and knows how to use appropriate techniques and models for the activity.
The student knows how to act professionally in customer situations and as a member of a group to achieve a common goal. The student knows how to act in accordance with professional ethical principles.
Enrollment
01.12.2022 - 31.01.2023
Timing
01.01.2023 - 30.07.2023
Number of ECTS credits allocated
4 op
Mode of delivery
Contact teaching
Unit
Business
Teaching languages
- Finnish
Degree programmes
- Master’s Degree in Tourism
- Bachelor’s Degree in Sports and Leisure Management
- BACHELORS DEGREE IN BUSINESS ADMINISTRATION
Teachers
- Liisa Mikkonen
Groups
-
LLT21SHLLT21SH
Objective
The goal is for the student to understand the basics of product development and service design.
The student knows the importance of service development and customer relationship- oriented thinking as part of implementing profitable business.
The student is able to develop organizational services taking into account business principles.
Content
Product development
Services and provision of services
Productization of services
Service innovations and service business development
New technologies and their potential in the provision of services
Evaluation scale
0 - 5
Assessment criteria, approved/failed
The student uses key concepts of service design and product development appropriately and knows how to describe the process and tools of service development.
The student knows how to choose appropriate service design tools based on the knowledge and instructions they have acquired and implement development work appropriately. The student knows how to act independently and responsibly and knows how to use appropriate techniques and models for the activity.
The student knows how to act professionally in customer situations and as a member of a group to achieve a common goal. The student knows how to act in accordance with professional ethical principles.
Enrollment
26.04.2022 - 31.12.2022
Timing
01.08.2022 - 31.12.2022
Number of ECTS credits allocated
4 op
Virtual portion
4 op
RDI portion
4 op
Mode of delivery
Distance learning
Unit
Business
Teaching languages
- Finnish
Degree programmes
- Master’s Degree in Tourism
- Bachelor’s Degree in Sports and Leisure Management
- BACHELORS DEGREE IN BUSINESS ADMINISTRATION
Teachers
- Liisa Mikkonen
Groups
-
LLM21SLLM21S
Objective
The goal is for the student to understand the basics of product development and service design.
The student knows the importance of service development and customer relationship- oriented thinking as part of implementing profitable business.
The student is able to develop organizational services taking into account business principles.
Content
Product development
Services and provision of services
Productization of services
Service innovations and service business development
New technologies and their potential in the provision of services
Evaluation scale
0 - 5
Assessment criteria, approved/failed
The student uses key concepts of service design and product development appropriately and knows how to describe the process and tools of service development.
The student knows how to choose appropriate service design tools based on the knowledge and instructions they have acquired and implement development work appropriately. The student knows how to act independently and responsibly and knows how to use appropriate techniques and models for the activity.
The student knows how to act professionally in customer situations and as a member of a group to achieve a common goal. The student knows how to act in accordance with professional ethical principles.
Enrollment
01.12.2021 - 31.01.2022
Timing
01.01.2022 - 31.07.2022
Number of ECTS credits allocated
4 op
Mode of delivery
Contact teaching
Unit
Business
Teaching languages
- Finnish
Degree programmes
- Master’s Degree in Tourism
- Bachelor’s Degree in Sports and Leisure Management
- BACHELORS DEGREE IN BUSINESS ADMINISTRATION
Teachers
- Liisa Mikkonen
Groups
-
LLM20SLLM20S
Objective
The goal is for the student to understand the basics of product development and service design.
The student knows the importance of service development and customer relationship- oriented thinking as part of implementing profitable business.
The student is able to develop organizational services taking into account business principles.
Content
Product development
Services and provision of services
Productization of services
Service innovations and service business development
New technologies and their potential in the provision of services
Evaluation scale
0 - 5
Assessment criteria, approved/failed
The student uses key concepts of service design and product development appropriately and knows how to describe the process and tools of service development.
The student knows how to choose appropriate service design tools based on the knowledge and instructions they have acquired and implement development work appropriately. The student knows how to act independently and responsibly and knows how to use appropriate techniques and models for the activity.
The student knows how to act professionally in customer situations and as a member of a group to achieve a common goal. The student knows how to act in accordance with professional ethical principles.
Enrollment
01.12.2021 - 31.01.2022
Timing
01.01.2022 - 31.07.2022
Number of ECTS credits allocated
4 op
Mode of delivery
Contact teaching
Unit
Business
Teaching languages
- Finnish
Degree programmes
- Master’s Degree in Tourism
- Bachelor’s Degree in Sports and Leisure Management
- BACHELORS DEGREE IN BUSINESS ADMINISTRATION
Teachers
- Anne Määttä
- Eero Huusko
- Markku Karppinen
- Marjukka Turunen
Groups
-
AMA20SAMA20S
-
LLT20SHLLT20SH
Objective
The goal is for the student to understand the basics of product development and service design.
The student knows the importance of service development and customer relationship- oriented thinking as part of implementing profitable business.
The student is able to develop organizational services taking into account business principles.
Content
Product development
Services and provision of services
Productization of services
Service innovations and service business development
New technologies and their potential in the provision of services
Evaluation scale
0 - 5
Assessment criteria, approved/failed
The student uses key concepts of service design and product development appropriately and knows how to describe the process and tools of service development.
The student knows how to choose appropriate service design tools based on the knowledge and instructions they have acquired and implement development work appropriately. The student knows how to act independently and responsibly and knows how to use appropriate techniques and models for the activity.
The student knows how to act professionally in customer situations and as a member of a group to achieve a common goal. The student knows how to act in accordance with professional ethical principles.