Opinto-opas

Osaamistavoitteet

Student has ability to innovate and develop products and services. Student understand service design thinking and is able to use it to manage customer experience. Student knows principles of servitization.

Sisältö

Development processes and methods
New innovations and developing excisting product/service
Service design thinking and tools
Customer experience management
Customer journey and service blueprint
Feasibility and scaling
Servitization of products