Opinto-opas

Tavoitteet

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage.

Sisältö

Genres of academic English
Academic style and structures
Paraphrase and summary
Avoiding plagiarism: referencing
Academic presentations

Oppimateriaalit

Academic Writing A Handbook for International Students, Stephen Bailey, Routledge
Materials in Moodle

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Arviointikriteerit, hyvä (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

To be awarded a grade 1, all assessed assignments must be completed and approved and any possible exam result must be at least 50%.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Lisätiedot

If you have completed a course of similar content and scope (3 ECTS) please inquire about the possibility of having the course accredited.
Please note previous courses cannot be more than 10 years old.

Tavoitteet

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage.

Sisältö

Genres of academic English
Academic style and structures
Paraphrase and summary
Avoiding plagiarism: referencing
Academic presentations

Oppimateriaalit

Academic Writing A Handbook for International Students, Stephen Bailey, Routledge
Materials in Moodle

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Arviointikriteerit, hyvä (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

To be awarded a grade 1, all assessed assignments must be completed and approved and any possible exam result must be at least 50%.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Lisätiedot

If you have completed a course of similar content and scope (3 ECTS) please inquire about the possibility of having the course accredited.
Please note previous courses cannot be more than 10 years old.

Tavoitteet

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage.

Sisältö

Genres of academic English
Academic style and structures
Paraphrase and summary
Avoiding plagiarism: referencing
Academic presentations

Oppimateriaalit

Academic Writing A Handbook for International Students, Stephen Bailey, Routledge
Materials in Moodle

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Arviointikriteerit, hyvä (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

To be awarded a grade 1, all assessed assignments must be completed and approved and any possible exam result must be at least 50%.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Lisätiedot

If you have completed a course of similar content and scope (3 ECTS) please inquire about the possibility of having the course accredited.
Please note previous courses cannot be more than 10 years old.

Tavoitteet

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage.

Sisältö

Genres of academic English
Academic style and structures
Paraphrase and summary
Avoiding plagiarism: referencing
Academic presentations

Oppimateriaalit

Academic Writing A Handbook for International Students, Stephen Bailey, Routledge
Materials in Moodle

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Arviointikriteerit, hyvä (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

To be awarded a grade 1, all assessed assignments must be completed and approved and any possible exam result must be at least 50%.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Lisätiedot

If you have completed a course of similar content and scope (3 ECTS) please inquire about the possibility of having the course accredited.
Please note previous courses cannot be more than 10 years old.

Tavoitteet

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage. This course will prepare students for writing their thesis, maturity test and abstract.

Sisältö

Surveys, questionnaires, and interviews
Combining multiple sources (literature review) and referencing
Thesis planning

Oppimateriaalit

The students are permitted to use materials related to the thesis process.
Handouts in Reppu Moodle and DevMoodle.
Academic Writing A Handbook for International Students Stephen Bailey Routledge

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Arviointikriteerit, hyvä (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Tavoitteet

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage. This course will prepare students for writing their thesis, maturity test and abstract.

Sisältö

Surveys, questionnaires, and interviews
Combining multiple sources (literature review) and referencing
Thesis planning

Oppimateriaalit

The students are permitted to use materials related to the thesis process.
Handouts in Reppu Moodle and DevMoodle.
Academic Writing A Handbook for International Students Stephen Bailey Routledge

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Arviointikriteerit, hyvä (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Tavoitteet

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage. This course will prepare students for writing their thesis, maturity test and abstract.

Sisältö

Surveys, questionnaires, and interviews
Combining multiple sources (literature review) and referencing
Thesis planning

Oppimateriaalit

The students are permitted to use materials related to the thesis process.
Handouts in Reppu Moodle and DevMoodle.
Academic Writing A Handbook for International Students Stephen Bailey Routledge

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Arviointikriteerit, hyvä (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Tavoitteet

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage. This course will prepare students for writing their thesis, maturity test and abstract.

Sisältö

Surveys, questionnaires, and interviews
Combining multiple sources (literature review) and referencing
Thesis planning

Oppimateriaalit

The students are permitted to use materials related to the thesis process.
Handouts in Reppu Moodle and DevMoodle.
Academic Writing A Handbook for International Students Stephen Bailey Routledge

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Arviointikriteerit, hyvä (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Tavoitteet

The students will be able to describe accommodation operations in Finland and worldwide and explain the different forms of accommodation. They will understand the internal and external operational environment of accommodation operations and will master the main duties and tasks associated with working in the accommodation business.

Sisältö

The history of accommodation as a business
Forms of accommodation business
The operational environments of accommodation
Housekeeping
Digital business and marketing
Reservation/booking software and systems
Yield Management

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to extensively describe and analyse the main features and phases of the history of accommodation in Finland and worldwide to this day. They are able to explain in depth different forms of accommodation while being able to analyse the accommodation operational environment. They are able to use hotel reservation software independently and extensively and have extensively mastered the comprehensive principles of housekeeping. The students are able to work as members of a group to further and develop the work of the team and they are able to apply theoretical knowledge in practice.

Arviointikriteerit, hyvä (3)

The students are able to describe in depth the main features and phases of the history of accommodation in Finland and worldwide to this day. They are able to explain extensively different forms of accommodation and describe the accommodation operational environment. They are able to use hotel reservation software independently and have mastered the principles of housekeeping well. The students are able to work as members of a group to achieve common goals and they are able to justify their work according to professional ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to describe to a satisfactory degree, the main features and phases of the history of accommodation in Finland and worldwide to this day. They are able to explain to some degree, the different forms of accommodation and describe the accommodation operational environment. They are able to use the main functions of hotel reservation software and have satisfactorily mastered the principles of housekeeping. The students are able to work as members of a group taking others into account and they are able to work according to professional ethical principles.

Tavoitteet

Opiskelija hallitsee erilaisia opiskelun ja työelämän viestintätilanteita ja kehittää suullisen ja kirjallisen viestinnän taitojaan osana ammatillista osaamistaan.

Sisältö

Viestinnän perusteet ja vastuullinen viestintä
Asiakirjoittaminen ja lähteiden käyttö
Kielen- ja tekstinhuollon kertaus
Puhe-esityksen suunnittelu, toteutus ja analysointi
Vuorovaikutustaidot ryhmässä
Kokouskäytännöt ja neuvottelutaidot
Kokousasiakirjat

Aika ja paikka

Opintojakson opetus järjestetään lähiopetuksena lukukaudella, lukujärjestyksen mukaisesti.

Oppimateriaalit

Ei pakollista kurssikirjaa, tässä kirjavinkit ja suositeltavaa lukemista opintojaksolle:
- Kortetjärvi-Nurmi S. & Murtola K. (2015): Areena. Yritysviestinnän käsikirja. Helsinki: Edita.
- Kortesuo K., Patjas L., Seppänen L. (2016). Pillillä vai pasuunalla? : viestinnän käsikirja yrittäjille. Helsinki: Suomen Yrittäjien Sypoint Oy.
- Lohtaja-Ahonen S, Kaihovirta-Rapo M. (2012). Tehoa työelämän viestintään. Talentum. (Löytyy sähköisenä opiskelijoiden käyttöön KAMKin Almatalent -verkkokirjahyllystä ja vaatii KAMKFinna kirjautumisen). 

Opetusmenetelmät

Opintojakso sisältää luentoja ja harjoituksia, ryhmätöitä sekä itsenäistä työskentelyä. Niiden avulla harjoittelet opintojakson keskeisten sisältöjen hallintaa ja ymmärtämistä. Opetus on pääosin lähiopetusta, tuntiaktiivisuutta seurataan.
Opintojakson läpäisy edellyttää tehtävien ja harjoitusten hyväksyttyä suoritusta.

Harjoittelu- ja työelämäyhteistyö

Opintojaksolla voidaan tehdä yritysvierailuja tai oppitunneilla voi käydä työelämän edustajia.

Tenttien ajankohdat ja uusintamahdollisuudet

Opintojaksolla ei varsinaista yhtä tenttiä, vaan osasuorituksina muun muassa puhe-esitys ja esseen kirjoittaminen sekä lähdeviitetentti.

Toteutuksen valinnaiset suoritustavat

Opintojakson voi hyväksilukea aikaisemmilla ammattikorkeakoulutasoisilla opinnoilla.

Opiskelijan ajankäyttö ja kuormitus

Opintojakso vaatii noin 108 tuntia opiskelijan työtä. Luentojen osuus on noin 50 tuntia. Loput noin 58 h tuntia työtä on itsenäistä opiskelua tai ryhmätyötä sekä tehtävien valmistelua. Nämä määrät ovat suuntaa antavia ja lopullinen työmäärä määrittyy opiskelijan itsensä käyttämästä ajasta työskentelyyn.

Sisällön jaksotus

Opintojakso koostuu kontaktiopetuksena (lähi-/etätoteutus) toteutettavista luennoista, jotka ovat koko ryhmälle yhteiset. Lisäksi opintojakso sisältää käytännön harjoituksia, joissa opiskelijat ovat jaettuna ryhmiin. Ryhmäjako kerrotaan Repussa opintojakson alkaessa. Harjoituksiin osallistuminen on pakollista ja ne toteutetaan lähiopetuksena. Ohjatuissa harjoituksissa läsnäolo on 100 % ja mahdolliset poissaolot korvataan erikseen sovittavilla tehtävillä.

Lisätietoja opiskelijoille

Opintojakson voi hyväksilukea aikaisemmilla ammattikorkeakoulutasoisilla opinnoilla, joista on kulunut alle 10 vuotta.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Opiskelija viestii monipuolisesti sekä suullisesti että kirjallisesti. Opiskelija kirjoittaa kiitettävää asiatekstiä ja osaa lähdeviittausten sujuvan käytön. Opiskelija kykenee arvioimaan realistisesti omaa viestintäänsä ja on kiinnostunut kehittämään sitä. Opiskelija toimii rakentavasti ryhmäviestintätilanteissa.

Arviointikriteerit, hyvä (3)

Opiskelija selviää hyvin sekä suullisesti että kirjallisesti oman alansa vuorovaikutustilanteista. Opiskelija kirjoittaa hyvää asiatekstiä ja osaa lähdeviittausten käytön. Opiskelija arvioi omaa viestintäänsä ja tunnistaa siitä kehittämiskohteet. Opiskelija osallistuu aktiivisesti ryhmäviestintätilanteissa.

Arviointikriteerit, tyydyttävä (1)

Opiskelija viestii pääosin ymmärrettävästi sekä suullisesti että kirjallisesti. Opiskelija kirjoittaa tyydyttävää asiatekstiä ja pyrkii käyttämään lähteitä oman ajattelunsa tukena. Opiskelija pyrkii arvioimaan omaa vuorovaikutusosaamistaan ja osallistuu ryhmätilanteessa.

Arviointimenetelmät ja arvioinnin perusteet

Arviointimenetelmät ovat opintojakson kirjalliset tuotokset (esseet, raportti- ja muut tehtävät), videot, vertaisarviointi, Repun erilaiset tehtävät. Lisäksi puhe-esitys toteutetaan joko livenä tai videona (tarkemmin opintojaksolla).
Opintojakson kokonaisarvioinnin kannalta tärkeimmät tehtävät liittyvät kirjoitus- ja puheviestintään sekä kokousharjoituksiin.
Opettaja voi käyttää opintojaksolla joidenkin tehtävien tarkistamisessa apunaan tekoälyä.

Hylätty (0)

Opiskelija ei osallistu tunneille tai on passiivinen. Opiskelija tekee jättää tehtävät tekemättä tai saa kaikista hylätyn arvosanan.

Toteutuksen arviointikriteerit, kiitettävä (5)

Opiskelija viestii monipuolisesti sekä suullisesti että kirjallisesti. Opiskelija kirjoittaa kiitettävää asiatekstiä ja osaa lähdeviittausten sujuvan käytön. Opiskelija kykenee arvioimaan realistisesti omaa viestintäänsä ja on kiinnostunut kehittämään sitä. Opiskelija toimii rakentavasti ryhmäviestintätilanteissa.

Toteutuksen arviointikriteerit, hyvä (3-4)

Opiskelija selviää hyvin sekä suullisesti että kirjallisesti oman alansa vuorovaikutustilanteista. Opiskelija kirjoittaa hyvää asiatekstiä ja osaa lähdeviittausten käytön. Opiskelija arvioi omaa viestintäänsä ja tunnistaa siitä kehittämiskohteet. Opiskelija osallistuu aktiivisesti ryhmäviestintätilanteissa.

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

Opiskelija viestii pääosin ymmärrettävästi sekä suullisesti että kirjallisesti. Opiskelija kirjoittaa tyydyttävää asiatekstiä ja pyrkii käyttämään lähteitä oman ajattelunsa tukena. Opiskelija pyrkii arvioimaan omaa vuorovaikutusosaamistaan ja osallistuu ryhmätilanteessa.

Tavoitteet

Students will be proficient in the basics of English for business and working life using spoken and written English

Sisältö

Communication in working life and customer service
Education and study
Applying for work
Business Communication
Company presentation

Aika ja paikka

Kevät 2025

Oppimateriaalit

Isaacs, C., Pesso, P. Rasimus R., Rönkä, I. (2022). Eye for Business. Edita Publishing Oy.
Opettajan osoittama materiaali Repussa.

Opetusmenetelmät

Moni-muoto-opetus ja verkko-opinnot

Tenttien ajankohdat ja uusintamahdollisuudet

Tentti A - auki 21.3.-28.3.
Tentti B - auki 19.5.-31.5.

Kansainvälisyys

Kurssilla on KV opiskelijoita.

Toteutuksen valinnaiset suoritustavat

Kurssi on mahdollista suorittaa itsenäisesti, mutta vaatii opiskelijalta aktiivisuutta ja aikaa olla yhteydessä muihin kurssin osallistujiin ryhmä tai parityöskentelyn merkeissä.

Opiskelijan ajankäyttö ja kuormitus

Kokonaisaika: n. 130 h, josta 21 h on verkko-opetusta Teamsin kautta.
Itsenäinen opiskelu n. 110 h

Sisällön jaksotus

Tam 4 1 Brief introduction to the course (
Tam 5 2-3 Careers in tourism: your skillset and work experience, the ideal candidate for the job
Hel 7 4-5 Talking about tourism: news item presentations
Hel 9 6-7 Basic business vocabulary
Maalis 11 8-9 Basic business Vocabulary
Maalis 12 10-11 Responsible tourism
Maalis 13 12-13 Writing for work – purchasing process
Huh 15 14-15 Writing for work – style and diplomatic language
Huh 18 16-17 Networking and public speaking
Touko 20 18-19 Meetings and negotiations
Touko 21 20-21 Managerial skills

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to explain in their own words and fluently compensate for any lack of vocabulary as well as being able to use business and working life terminology accurately. They are able to communicate in demanding situations.

Arviointikriteerit, hyvä (3)

The students are able to express themselves in a different way if necessary and use business and working life terminology somewhat accurately. The students are able to communicate clearly in key situations.

Arviointikriteerit, tyydyttävä (1)

The students are able to use basic business and working life vocabulary so that their message is communicated. They are able to communicate understandably in simple routine situations.

To be awarded a grade 1, all assessed assignments must be completed and approved and any possible exam result must be at least 50%.

Arviointimenetelmät ja arvioinnin perusteet

Jatkuva arviointi eri tehtävien kautta (hyväksytty/hylätty ja numeerisesti arvioituja tehtäviä 0-5)
Kaksi tenttiä 0-5 (50% vastauksista oikein on arvosana 1)

Suulliset tehtävät 0-5:
Arvosana 3-5 edellyttää, että opiskelija puhuu omin sanoin eikä lue suoraan muistiinpanoista.¨

Kokonaisarvosana: 0-5

Toteutuksen arviointikriteerit, kiitettävä (5)

Opiskelija osaa selittää toisin sanoin ja korvata sanaston puutteet huomaamattomasti. Opiskelija ymmärtää ja käyttää täsmällisesti liike- ja työelämän sanastoa. Opiskelija osaa viestiä taitavasti vaativissakin vuorovaikutustilanteissa.

Toteutuksen arviointikriteerit, hyvä (3-4)

Opiskelija osaa tarvittaessa ilmaista asian toisin sanoin. Opiskelija ymmärtää ja käyttää liike- ja työelämän sanastoa melko täsmällisesti. Opiskelija osaa viestiä selkeästi keskeisissä vuorovaikutustilanteissa.

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

Opiskelija käyttää liike- ja työelämän perussanastoa niin, että olennainen viesti välittyy. Opiskelija osaa viestiä ymmärrettävästi yksinkertaisissa, rutiiniluonteisissa vuorovaikutustilanteissa.

Arvosana 1 edellyttää, että opintojakson kaikki arvioitavat tehtävät on suoritettu hyväksytysti ja mahdollisen tenttisuorituksen pistemäärä on vähintään 50%.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Tavoitteet

To provide students with a sound command of business mathematics skills and the ability to apply them in different areas of business life

Sisältö

Review of the basic mathematical operations needed in business mathematics
Percentage calculations
Index numbers
Simple interest calculation and its applications
Compound interest calculations and its applications
Credit and loans
Investments

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Approximately 90-100 % of maximum points in exam.

Arviointikriteerit, hyvä (3)

Approximately 66-90 % of maximum points in exam Students know how to apply calculation principles to basic cases.

Arviointikriteerit, tyydyttävä (1)

Approximately 50-65 % of maximum points in exam; Students know how to calculate basic calculations.

Tavoitteet

To provide students with a sound command of business mathematics skills and the ability to apply them in different areas of business life

Sisältö

Review of the basic mathematical operations needed in business mathematics
Percentage calculations
Index numbers
Simple interest calculation and its applications
Compound interest calculations and its applications
Credit and loans
Investments

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Approximately 90-100 % of maximum points in exam.

Arviointikriteerit, hyvä (3)

Approximately 66-90 % of maximum points in exam Students know how to apply calculation principles to basic cases.

Arviointikriteerit, tyydyttävä (1)

Approximately 50-65 % of maximum points in exam; Students know how to calculate basic calculations.

Tavoitteet

The students will adopt an entrepreneurial attitude, learn to understand fundamental business concepts and processes and the significance of business operations in society. The students will also be able to describe the basic functions of a company and understand the basics of running a profitable business.

Sisältö

The significance of business operations in society
External and internal entrepreneurship
Business concept and idea
Basic business model and processes
Stakeholders and networking
Company forms
Marketing and customer oriented working methods
Business profitability

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to use business concepts extensively and combine them.
The students are able to analyse, compare, and critically assess their own business competence and business practices using acquired knowledge. They can work as a group advancing and developing the group's activities.

Arviointikriteerit, hyvä (3)

The students are able to describe and give reasons for business and entrepreneurial practices. They are able to work independently according to existing knowledge and guidelines and can apply business methods and models in business operations. The students are able to work as group to achieve common goals and to justify their activities according to professional ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to define and use fundamental business concepts in accordance with professional ethical principles.

Tavoitteet

The students will adopt an entrepreneurial attitude, learn to understand fundamental business concepts and processes and the significance of business operations in society. The students will also be able to describe the basic functions of a company and understand the basics of running a profitable business.

Sisältö

The significance of business operations in society
External and internal entrepreneurship
Business concept and idea
Basic business model and processes
Stakeholders and networking
Company forms
Marketing and customer oriented working methods
Business profitability

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to use business concepts extensively and combine them.
The students are able to analyse, compare, and critically assess their own business competence and business practices using acquired knowledge. They can work as a group advancing and developing the group's activities.

Arviointikriteerit, hyvä (3)

The students are able to describe and give reasons for business and entrepreneurial practices. They are able to work independently according to existing knowledge and guidelines and can apply business methods and models in business operations. The students are able to work as group to achieve common goals and to justify their activities according to professional ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to define and use fundamental business concepts in accordance with professional ethical principles.

Tavoitteet

Student learn to understand the concepts and phenomena of MICE(Meetings, incentives, conferences and exhibitions) in the hospitality industry and how to manage it. Upon completion of the course, the student has a comprehensive view of congress and meeting management and can outline the main characteristics of MICE industry. The student is familiar with differences between meetings, congresses, incentives, and events and understands MICE industry role in destination and company level. The student knows how to plan, sell, price, develop, and analyze MICE products for different customer segments sustainably.

Sisältö

• Key concepts, phenomena and various types of MICE industry
• Development and significance of MICE industry
• Congress and meeting management and its critical success factors
• Sales and development operations and strategies in MICE industry
• Safety and sustainability in MICE industry
• Digital development and future trends of MICE

Arviointiasteikko

0 - 5

Tavoitteet

The students will be able to identify the main principles of occupational wellbeing and applying this awareness in working life connections. They will be able to improve their own wellbeing during their studies.

Sisältö

Wellbeing services
Ergonomic and occupational safety perspectives
Wellbeing technology

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework of occupational wellbeing
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Arviointikriteerit, hyvä (3)

• Knowledge: demonstrate ability to systematically use the concepts of occupational wellbeing with ability to name, describe and give reasons for basic knowledge of the theories and concepts of occupational wellbeing
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Arviointikriteerit, tyydyttävä (1)

• Knowledge: ability to identify the main/individual concepts of occupational wellbeing and applies basic analysis using the concepts and theories of occupational wellbeing; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Tavoitteet

The students will be able to identify the main principles of occupational wellbeing and applying this awareness in working life connections. They will be able to improve their own wellbeing during their studies.

Sisältö

Wellbeing services
Ergonomic and occupational safety perspectives
Wellbeing technology

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework of occupational wellbeing
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Arviointikriteerit, hyvä (3)

• Knowledge: demonstrate ability to systematically use the concepts of occupational wellbeing with ability to name, describe and give reasons for basic knowledge of the theories and concepts of occupational wellbeing
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Arviointikriteerit, tyydyttävä (1)

• Knowledge: ability to identify the main/individual concepts of occupational wellbeing and applies basic analysis using the concepts and theories of occupational wellbeing; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Tavoitteet

The students will be able to identify the main principles of occupational wellbeing and applying this awareness in working life connections. They will be able to improve their own wellbeing during their studies.

Sisältö

Wellbeing services
Ergonomic and occupational safety perspectives
Wellbeing technology

Aika ja paikka

Opintojakson voi suorittaa oman aikataulun mukaisesti syksyn 2024 aikana.

Opetusmenetelmät

Itsenäisesti verkossa suoritettava opintojakso

Opiskelijan ajankäyttö ja kuormitus

Opintojakso vastaa n. 135 tuntia opiskelijan työtä (5 op)

Arviointiasteikko

0 - 5

Tavoitteet

The students will be able to develop their skills in dealing with customers in different work based customer service situations. They will learn to perceive the customer service path from the point of view of the customer. The students will understand the significance of sales as a part of customer service.

Sisältö

How the service system is structured
Customer service: sales, guiding and advising
Planning a customer-oriented service process
Customer service blueprinting and service design basics

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

Pass/Fail
Pass: The students are able to work in customer service in a customer and goal-oriented manner and independently with a developmental approach to their work. They are able to explain the customer service path and can evaluate it from the customer’s point of view. The students are able to conduct sales discussions in different customer service situations.
Fail: The students are unable to work in service situations and are unable to understand the service system as a whole.

Tavoitteet

The students will understand the significance of memorable experiences and narratives in event production and the role of catering as a part of the event experience.
The students will be able to plan responsible events taking into account the special features of the region and the opportunities offered by the environment.

Sisältö

Memorable experience
Creating narratives
Catering as a part of events
Responsibility
Special cultural features

Arviointiasteikko

0 - 5

Tavoitteet

The students will participate in producing an event. They be able to work within different roles within the event in a responsible and expert way as well as to evaluate the success of the event.

Arviointiasteikko

Hylätty/Hyväksytty

Tavoitteet

Students will be able to communicate on a day to day basic in Finnish and will get to know Finland: the country, its society, people, language and culture.

Sisältö

Ääntäminen, lukeminen ja keskusteluharjoitus.
Arkitilanteissa vaadittu perussanasto ja -fraasit.

Suomalainen kulttuuri ja historia.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can speak satisfactory Finnish in short conversations about everyday life. The Student is able to identify necessary information in short texts and in spoken language.

Arviointikriteerit, hyvä (3)

The student understands topics of conversations he/she is involved in. He/she can answer questions in short phrases. The Student can read short texts, F.e. signs or advertisements of his/her interest.

Arviointikriteerit, tyydyttävä (1)

Students can form comprehensible sentences using standard Finnish and recognize numerals in their basic form and can converse using simple questions and answers.

Tavoitteet

Students will be able to communicate on a day to day basic in Finnish and will get to know Finland: the country, its society, people, language and culture.

Sisältö

Ääntäminen, lukeminen ja keskusteluharjoitus.
Arkitilanteissa vaadittu perussanasto ja -fraasit.

Suomalainen kulttuuri ja historia.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can speak satisfactory Finnish in short conversations about everyday life. The Student is able to identify necessary information in short texts and in spoken language.

Arviointikriteerit, hyvä (3)

The student understands topics of conversations he/she is involved in. He/she can answer questions in short phrases. The Student can read short texts, F.e. signs or advertisements of his/her interest.

Arviointikriteerit, tyydyttävä (1)

Students can form comprehensible sentences using standard Finnish and recognize numerals in their basic form and can converse using simple questions and answers.

Tavoitteet

Students will be able to communicate on a day to day basic in Finnish and will get to know Finland: the country, its society, people, language and culture.

Sisältö

Ääntäminen, lukeminen ja keskusteluharjoitus.
Arkitilanteissa vaadittu perussanasto ja -fraasit.

Suomalainen kulttuuri ja historia.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can speak satisfactory Finnish in short conversations about everyday life. The Student is able to identify necessary information in short texts and in spoken language.

Arviointikriteerit, hyvä (3)

The student understands topics of conversations he/she is involved in. He/she can answer questions in short phrases. The Student can read short texts, F.e. signs or advertisements of his/her interest.

Arviointikriteerit, tyydyttävä (1)

Students can form comprehensible sentences using standard Finnish and recognize numerals in their basic form and can converse using simple questions and answers.

Tavoitteet

Students will be able to communicate on a day to day basic in Finnish and will get to know Finland: the country, its society, people, language and culture.

Sisältö

Ääntäminen, lukeminen ja keskusteluharjoitus.
Arkitilanteissa vaadittu perussanasto ja -fraasit.

Suomalainen kulttuuri ja historia.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can speak satisfactory Finnish in short conversations about everyday life. The Student is able to identify necessary information in short texts and in spoken language.

Arviointikriteerit, hyvä (3)

The student understands topics of conversations he/she is involved in. He/she can answer questions in short phrases. The Student can read short texts, F.e. signs or advertisements of his/her interest.

Arviointikriteerit, tyydyttävä (1)

Students can form comprehensible sentences using standard Finnish and recognize numerals in their basic form and can converse using simple questions and answers.

Tavoitteet

Students will be able to communicate on a day to day basic in Finnish and will get to know Finland: the country, its society, people, language and culture.

Sisältö

Pronunciation, reading and conversation practice.
Basic vocabulary and phrases used in simple everyday communication.

Finnish culture and history.

Opetusmenetelmät

Verkkokurssien Start to Finnish, 2 op ja Suomi A1, 3 op suorittaminen itsenäisesti, valvottu lopputentti suoritusten jälkeen.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can speak satisfactory Finnish in short conversations about everyday life. The Student is able to identify necessary information in short texts and in spoken language.

Arviointikriteerit, hyvä (3)

The student understands topics of conversations he/she is involved in. He/she can answer questions in short phrases. The Student can read short texts, F.e. signs or advertisements of his/her interest.

Arviointikriteerit, tyydyttävä (1)

Students can form comprehensible sentences using standard Finnish and recognize numerals in their basic form and can converse using simple questions and answers.

Tavoitteet

The student will develop his/her Finnish communication skills acquired during the previous course.

Sisältö

Ääntäminen, lukeminen ja keskusteluharjoitukset. Perussanasto ja yksinkertaiset arkielämän tilanteissa vaaditut fraasit.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can follow conversations about familiar topics and understand the main idea of eg. TV news. He/she gets along in simple social and service situations. The student can write short notes and use basic grammar adequately.

Arviointikriteerit, hyvä (3)

The student understands simple spoken and written messages, eg. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she is able to communicate in day-to-day situations in written Finnish, eg. e-mail, personal data.

Arviointikriteerit, tyydyttävä (1)

The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Tavoitteet

The student will develop his/her Finnish communication skills acquired during the previous course.

Sisältö

Ääntäminen, lukeminen ja keskusteluharjoitukset. Perussanasto ja yksinkertaiset arkielämän tilanteissa vaaditut fraasit.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can follow conversations about familiar topics and understand the main idea of eg. TV news. He/she gets along in simple social and service situations. The student can write short notes and use basic grammar adequately.

Arviointikriteerit, hyvä (3)

The student understands simple spoken and written messages, eg. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she is able to communicate in day-to-day situations in written Finnish, eg. e-mail, personal data.

Arviointikriteerit, tyydyttävä (1)

The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Tavoitteet

The student will develop his/her Finnish communication skills acquired during the previous course.

Sisältö

Ääntäminen, lukeminen ja keskusteluharjoitukset. Perussanasto ja yksinkertaiset arkielämän tilanteissa vaaditut fraasit.

Aika ja paikka

Opintojakso toteutetaan lähiopetuksena kampuksella tammikuusta toukokuuhun 2025.

Oppimateriaalit

Paavilainen & Mänty: Hauska tavata! 2022. Suomen kustannusyhdistys ry.
Kuparinen, Tapaninen & Kuisma: Sun Suomi. 2014. Otava.
Moodle-materiaali

Opetusmenetelmät

Opintojakso sisältää lähiopetusta ja itsenäistä opiskelua.
Lähiopetus koostuu luennoista, pienryhmätyöskentelystä ja harjoituksista.
Kurssilla tehdään esityksiä pienryhmissä sekä suomeksi että englanniksi.

Harjoittelu- ja työelämäyhteistyö

Opintojakso sisältää yritys- ja verkostoyhteistyötä mahdollisuuksien mukaan.

Tenttien ajankohdat ja uusintamahdollisuudet

Osasuoritukset verkkotentteinä 2-3 viikon välein sekä lopputentti vk 18-19.

Kansainvälisyys

Osallistuminen KAMK kv- viikon ohjelmaan.

Toteutuksen valinnaiset suoritustavat

FFF2 verkkokurssin suorittaminen itsenäisesti + tentti uusintatenttipäivänä. Sovittava opettajan kanssa etukäteen.

Opiskelijan ajankäyttö ja kuormitus

Opintojakso on 5 op laajuinen. Se tarkoittaa noin 135 tuntia opiskelijan työtä.

Sisällön jaksotus

W3 1-2h Kurssin tiedot. Johdanto ja ohjeet ,kulttuuriesityksen info
W4 3-6h Mitä sinä teet? Itsensä esittely Opiskeluun liittyvät verbit ja imperatiivi
W5 8-11h Ohjeet. Vapaa-aika ja harrastukset. Verbit ja lauserakenteet
W6 12-15h Mikä kuukausi nyt on? Vuodenajat, kuukaudet ja sää
W7 16-19h Mitä puen päälle? Vaatteet, värit
W8 20-23h Missä sä asut? Asuminen
W9 24- 27h Asuminen
w10 Itseopiskeluviikko: vapaa-aikaa!
w11 28-31h Mikä sinulla on? Terveys, kuvaaminen
w12 32-35h Mikä sinulla on? Terveys, terveydenhoito, kuvailu
w13 - 14 36-43h Yhteiskuntaesittelyt
w15 44 -47h Asuminen ja matkustaminen; monikkomuodot ja K-P-T
w16 48-51h Asuminen & matkustaminen; Paikalliset tapaukset & K-P-T
w17 52-53h Kerrataan! Sanastoa ja kielioppia
w18 54-55 Tentti
w19 56-57 Tietokilpailu, FinnFilmin tarkastelu

Lisätietoja opiskelijoille

Oppimateriaali on kurssialustalla.
Harjoitusten tulostaminen lähiopetukseen on suositeltavaa. Vaihtoehtoisesti tarvitset tietokoneellesi PDF-tiedostojen muokkausohjelman.
Emme suosittele mobiililaitteen käyttöä opiskelussa. Oppimateriaali ei sovellu mobiililaitteella käytettäväksi.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can follow conversations about familiar topics and understand the main idea of eg. TV news. He/she gets along in simple social and service situations. The student can write short notes and use basic grammar adequately.

Arviointikriteerit, hyvä (3)

The student understands simple spoken and written messages, eg. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she is able to communicate in day-to-day situations in written Finnish, eg. e-mail, personal data.

Arviointikriteerit, tyydyttävä (1)

The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Arviointimenetelmät ja arvioinnin perusteet

80 % läsnäolo kontaktiopetuksessa, tehtävien palautus ja toteutus aikataulun mukaisesti, tentti.

Tavoitteet

The student will develop his/her Finnish communication skills acquired during the previous course.

Sisältö

Ääntäminen, lukeminen ja keskusteluharjoitukset. Perussanasto ja yksinkertaiset arkielämän tilanteissa vaaditut fraasit.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can follow conversations about familiar topics and understand the main idea of eg. TV news. He/she gets along in simple social and service situations. The student can write short notes and use basic grammar adequately.

Arviointikriteerit, hyvä (3)

The student understands simple spoken and written messages, eg. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she is able to communicate in day-to-day situations in written Finnish, eg. e-mail, personal data.

Arviointikriteerit, tyydyttävä (1)

The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Tavoitteet

The student will develop his/her Finnish communication skills acquired during the previous course.

Sisältö

Ääntäminen, lukeminen ja keskusteluharjoitukset. Perussanasto ja yksinkertaiset arkielämän tilanteissa vaaditut fraasit.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can follow conversations about familiar topics and understand the main idea of eg. TV news. He/she gets along in simple social and service situations. The student can write short notes and use basic grammar adequately.

Arviointikriteerit, hyvä (3)

The student understands simple spoken and written messages, eg. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she is able to communicate in day-to-day situations in written Finnish, eg. e-mail, personal data.

Arviointikriteerit, tyydyttävä (1)

The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Tavoitteet

Student will develop his/her ability to operate in a Finnish studying and communication environment. The course is highly recommended for all international Students.

Sisältö

Opiskelussa ja työelämässä tarvittavan kielitaidon kehittämistä. YKI-tutkintoon perehtyminen.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Student can communicate successfully in Finnish when visiting public agencies and offices. He/she can take part in conversations about familiar topics. Student knows some set phrases. He/she understands the main idea and some details in longer Texts like menus, advertisements, timetables and emails. Student can infer the meaning of unknown word from the context. He/she can write a short description about events and experiences.

Arviointikriteerit, hyvä (3)

Student can follow simple conversation about topics, that are close to him/her. He/she understands the core content of short messages like proclamations or instructions. Student can describe his/her surroundings shortly and gets along in everyday service situations. Student understands short written news and operating directions. He/she can find single information in a two-chapter text. Student writes short notes and list like descriptions about own experiences.

Arviointikriteerit, tyydyttävä (1)

Student can recognize the Topic of simple conversations. He/she can express him-/herself in everyday service situations. Student can understand short notes and instructions well. Student can find answers to questions in short texts. He/she manages basic vocabulary and phrases and can write short texts about concrete needs.

Aika ja paikka

Kajaanin AMK, Taito 2

Oppimateriaalit

Korte, H. & Myllyrinne, K. 2017. Ensiapu. Keuruu. Otavan kirjapaino Oy.

Terveyskirjasto: Ensiapuopas. https://www.terveyskirjasto.fi/kotisivut/tk.koti?p_teos=spr

SPR Uudet ensiapu- ja elvytysohjeet: https://www.punainenristi.fi/ensiapu/ensiapuohjeet/

Opetusmenetelmät

Kurssilla harjoitellaan erilaisia ensiavun aiheita. Tavoitteena on lisätä auttamisrohkeutta hätäensiapua vaativissa tilanteissa sekä arjen pienemmissä tapaturmissa. Ensiapukurssi EA 1® -todistus on voimassa 3 vuotta.

Aktivoivat luennot (20%)
Ohjatut harjoitukset (80%)

Toteutuksen valinnaiset suoritustavat

Läsnäolo velvoite 100%

Opiskelijan ajankäyttö ja kuormitus

Lähiopetus 16h

Sisällön jaksotus

Sisältö perustuu Suomen Punaisen Ristin EA1 kurssin runkoon mutta on KAMK:n oma kurssi
Aihealueet:
Auttamistoiminta onnettomuudessa tai sairauskohtauksessa
Hätäensiavun perusteet
Tajuttomalle annettava ensiapu
Peruselvytys, Defibrillaattorin käyttö
Vierasesine hengitysteissä
Verenkierron häiriötila (sokki)
Erilaiset haavat
Sairauskohtaukset: Aivoverenkierron häiriön oireet, pyörtyminen, rintakipu, epilepsia, diabetes, kouristukset, hengitysvaikeudet (astma, allergia)
Palovammat ja sähkön aiheuttamat vammat
Nivelvammat ja murtumat
Myrkytykset
Henkinen ensiapu

Arviointiasteikko

Hylätty/Hyväksytty

Arviointimenetelmät ja arvioinnin perusteet

100% läsnäolo harjoitustunneilla.
Aktiivinen osallistuminen tunneilla/harjoituksissa.

Tavoitteet

The student can explain the strategies and Product recommendations related to tourism food services and can use these in the development of tourism food services. The student can distinguish between the most important catering services offered in the tourism industry and understand the application of different elements of hospitality in the implementation of services. He/She is able to take into account food-related restrictions due to cultural, health or other reasons, as well as explain the financial conditions and legal requirements for the production of services.

Sisältö

Finland's food tourism strategy, Food Tourism Product Recommendations
Empowering hospitality - a manual for building a hospitable service culture
Basics of meal planning
Responsibility
Finnish food culture
Nutritional quality
Food safety

Aika ja paikka

The teaching of the course will be organized as face-to-face teaching in the spring semester 2025 in accordance with the work schedule. The evaluation of the course is carried out no later than week 23.

Oppimateriaalit

The learning materials for the course are available in Repu.

Opetusmenetelmät

The course consists of mandatory lectures for everyone, independently completed learning tasks and practical exercises in a professional kitchen environment. With the help of the learning tasks, you practice mastering the key contents of the course, and in the practical exercises you get an idea of ​​the skills needed in the different stages of the food service process. The course includes practical work done in a small group, the scope of which is about 2 credits (50 h of student work). In the practical work, you will learn to apply the contents of the course in practice. The exercise is evaluated numerically and is part of the course performance.

Tenttien ajankohdat ja uusintamahdollisuudet

The exam will be held in week 20. The possibility of retake is agreed separately.

Opiskelijan ajankäyttö ja kuormitus

The course requires approximately 135 hours of student work. There are about 70 hours of lectures and guided practical exercises. The remaining 65 hours are related to doing independent tasks, planning and implementing practice work in small groups, and preparing for the course exam.

Sisällön jaksotus

The course consists of lectures held according to the work schedule and practical exercises in a professional kitchen environment. There is an 80% attendance requirement for classroom teaching classes and a 100% attendance requirement for practical exercises and related instruction classes. Absences from practical exercises will be compensated with the implementation of the next annual course.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to extensively use the key concepts of food services and can combine basic knowledge of catering, nutrition, table service, serving alcohol, and food safety. They are able to work independently, responsibly, flexibly and with initiative in various learning environments and can choose and use tools as required. The students are able to work as members of a group to further and develop the work of the team according to common rules.

Arviointikriteerit, hyvä (3)

The students are able to use systematically the key concepts of food services and can explain and give reasons for basic knowledge of catering, nutrition, table service, serving alcohol, and food safety. They are able to work responsibly with initiative in various learning environments and can choose and use tools appropriately. The students are able to work as members of a group to achieve common goals and according to common rules.

Arviointikriteerit, tyydyttävä (1)

The students are able to use the key concepts of food services appropriately and can present their basic knowledge of catering, nutrition, table service, serving alcohol, and food safety. They are able to work responsibly with supervision in various learning environments and can choose and use tools appropriately under supervision. The students are able to work as members of a group according to common rules.

Arviointimenetelmät ja arvioinnin perusteet

The evaluation of the course consists of a written individual exam, practice work done in a small group, and the learning tasks of the course.

Hylätty (0)

The student does not return the required assignments and does not participate in face-to-face teaching and practical exercises.

Toteutuksen arviointikriteerit, kiitettävä (5)

The student knows how to comprehensively define the key concepts of food services in tourism and knows how to use them extensively and justifiably in course assignments. The student knows how to act responsibly and flexibly in different learning situations and promotes the learning of the whole group with his own actions.

Toteutuksen arviointikriteerit, hyvä (3-4)

The student can define the key concepts of food services in tourism and can use them in course assignments and justify their choices. The student knows how to act responsibly in different learning situations and knows how to take other members of the group into consideration.

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

The student can name the most important key concepts of tourism food services and can use them in course assignments, but the arguments are one-sided. The student acts as a member of the group and takes responsibility for his own learning.

Tavoitteet

The student understands the importance of food in various tourism services and the food-related needs of various customer groups. The student knows how to use strategies and product recommendations related to tourism food services in the development of food products. The student knows how to take into account the economic aspects related to the production of food services as well as legislative requirements.

Sisältö

Traveler's Requirements for Food
Finland's Food Tourism Strategy and Food Tourism Product Recommendations
Finnish Food and Food Culture
Basics of Meal Planning and Serving Food
Responsibility in Food Services
Factors Affecting the Profitability of Food Services

Aika ja paikka

Preliminary schedule:
week 4: Online lessons 2 h
week 14: Contact lesson 6 h + 2 h in Helsinki
week 20: Online lessons 2 h

Oppimateriaalit

The learning materials are available on Moodle.

Opetusmenetelmät

The course includes lectures, company visits and independent assignments.

Harjoittelu- ja työelämäyhteistyö

Company visits

Toteutuksen valinnaiset suoritustavat

The course does not include an alternative method of completion, but previous competence can be recognized and acknowledged.

Opiskelijan ajankäyttö ja kuormitus

The course requires approximately 135 hours of student work.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The student knows how to define the key concepts of food services in tourism in a versatile way and knows how to use them extensively and justifiably in course assignments. The student knows how to act responsibly and flexibly in different learning situations and promotes the learning of the whole group with his own activity.

Arviointikriteerit, hyvä (3)

The student knows how to define the key concepts of food services in tourism and knows how to use them in the course assignments and justify his/her choices. The student knows how to act responsibly in different learning situations and knows how to take other members of the group into account.

Arviointikriteerit, tyydyttävä (1)

The student is able to name the most important key concepts of tourism food services and knows how to use them in course assignments, but the arguments are one-sided. The student acts as a member of the group and takes responsibility for his own learning.

Arviointimenetelmät ja arvioinnin perusteet

Participation in contact teaching (80%)
Written tasks (evaluation 0-5)

Hylätty (0)

The student does not return required assignments and does not participate in contact teaching and company visits.

Toteutuksen arviointikriteerit, kiitettävä (5)

The student knows how to define the key concepts of food services in tourism in a versatile way and knows how to use them extensively and justifiably in course assignments. The student knows how to act responsibly and flexibly in different learning situations and promotes the learning of the whole group with his own activity.

Toteutuksen arviointikriteerit, hyvä (3-4)

The student knows how to define the key concepts of food services in tourism and knows how to use them in the course assignments and justify his/her choices. The student knows how to act responsibly in different learning situations and knows how to take other members of the group into account.

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

The student is able to name the most important key concepts of tourism food services and knows how to use them in course assignments, but the arguments are one-sided. The student acts as a member of the group and takes responsibility for his own learning.

Tavoitteet

Competitiveness in the hospitality industry requires a comprehensive understanding of the operating environment in the sector. Upon completion of the course, the student will gain versatile knowledge needed to operate in the hospitality industry and has the ability to plan, manage, and develop operational processes. The student is familiar with different types of hospitality businesses and can outline main operational, distribution, and revenue management operations. Facility Management under the aspect of Hospitality includes property management, legalities, safety, and quality standards as well as sustainability.

Sisältö

• Key concepts, phenomena, and various types of the Hospitality industry
• Branding and different customer segments
• Destination development under the influence of the hospitality industry
• Operational management of Hospitality industry (Front of house & Back of house)
• Marketing, sales, distribution, and revenue management
• Legalities, safety, quality, and sustainability under facility management
• Future trends of the Hospitality industry

Arviointiasteikko

0 - 5

Tavoitteet

This course covers the information needed to understand the Human Resource Management aspect of an organization. It will develop an understanding of the skills needed for the formulation and implementation of HRM strategies while providing the basic information necessary to understand the function of management and leadership in an organization.

Sisältö

Suomeksi
Introduction to the basic principles of human resource management
Introduction to the basic principles of leadership and organization
Human resource policies
Competence based human resource management
Human resource planning, recruitment, selection and retention
Orientation, training and development
Performance management
Remuneration and reward
Employee relations
International dimensions of HRM

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Arviointikriteerit, hyvä (3)

• Knowledge: demonstrate ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Arviointikriteerit, tyydyttävä (1)

• Knowledge: ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Arviointikriteeri, hyväksytty/hylätty

Research project, group work, literature review task and presentation

Tavoitteet

This course covers the information needed to understand the Human Resource Management aspect of an organization. It will develop an understanding of the skills needed for the formulation and implementation of HRM strategies while providing the basic information necessary to understand the function of management and leadership in an organization.

Sisältö

Suomeksi
Introduction to the basic principles of human resource management
Introduction to the basic principles of leadership and organization
Human resource policies
Competence based human resource management
Human resource planning, recruitment, selection and retention
Orientation, training and development
Performance management
Remuneration and reward
Employee relations
International dimensions of HRM

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Arviointikriteerit, hyvä (3)

• Knowledge: demonstrate ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Arviointikriteerit, tyydyttävä (1)

• Knowledge: ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Arviointikriteeri, hyväksytty/hylätty

Research project, group work, literature review task and presentation

Tavoitteet

The students will be able to define the key concepts of intercultural communication and cultural dimensions. They will become acquainted with students from other cultures and gain an awareness of how culture impacts communication and behavior in a multicultural environment and teams. They will be able to describe the process of adapting to a new culture and will identify and prevent culture shock.

Sisältö

Cultural concepts and dimensions
Intercultural communication in a multicultural environment and teams

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

Pass: The students complete discussions, assignments and a presentation on a chosen culture.

Fail: The students do not participate in discussions, do not complete the assignments and fail to deliver a presentation.

Please note that a Pass grade is the equivalent of a grade 3.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Tavoitteet

The students will be able to define the key concepts of intercultural communication and cultural dimensions. They will become acquainted with students from other cultures and gain an awareness of how culture impacts communication and behavior in a multicultural environment and teams. They will be able to describe the process of adapting to a new culture and will identify and prevent culture shock.

Sisältö

Cultural concepts and dimensions
Intercultural communication in a multicultural environment and teams

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

Pass: The students complete discussions, assignments and a presentation on a chosen culture.

Fail: The students do not participate in discussions, do not complete the assignments and fail to deliver a presentation.

Please note that a Pass grade is the equivalent of a grade 3.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Tavoitteet

The students will be able to define the key concepts of intercultural communication and cultural dimensions. They will become acquainted with students from other cultures and gain an awareness of how culture impacts communication and behavior in a multicultural environment and teams. They will be able to describe the process of adapting to a new culture and will identify and prevent culture shock.

Sisältö

Cultural concepts and dimensions
Intercultural communication in a multicultural environment and teams

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

Pass: The students complete discussions, assignments and a presentation on a chosen culture.

Fail: The students do not participate in discussions, do not complete the assignments and fail to deliver a presentation.

Please note that a Pass grade is the equivalent of a grade 3.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Tavoitteet

The students will be able to define the key concepts of intercultural communication and cultural dimensions. They will become acquainted with students from other cultures and gain an awareness of how culture impacts communication and behavior in a multicultural environment and teams. They will be able to describe the process of adapting to a new culture and will identify and prevent culture shock.

Sisältö

Cultural concepts and dimensions
Intercultural communication in a multicultural environment and teams

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

Pass: The students complete discussions, assignments and a presentation on a chosen culture.

Fail: The students do not participate in discussions, do not complete the assignments and fail to deliver a presentation.

Please note that a Pass grade is the equivalent of a grade 3.

Esitietovaatimukset

B2, Common European Framework of Reference for Languages

Tavoitteet

Opiskelija ymmärtää kansainvälisten järjestöjen merkityksen matkailualalla. Hän tuntee erilaiset kansainväliset matkailujärjestöt ja niiden tehtävät.

Sisältö

Matkailualan kansainväliset organisaatiot ja niiden tehtävät ja rooli.

Aika ja paikka

Verkko-opintojakso, nonstop
Opintojakson voi suorittaa oman aikataulun mukaan 1.1. -31.12.2025.

Oppimateriaalit

Ilmoitetaan opintojaksolla

Opetusmenetelmät

Opintojakso koostuu itsenäisesti suoritettavista verkko-opinnoista.

Tenttien ajankohdat ja uusintamahdollisuudet

Ei tenttiä

Toteutuksen valinnaiset suoritustavat

Ei ole vaihtoehtoisia suoritustapoja

Opiskelijan ajankäyttö ja kuormitus

Opintojakso vaatii noin 80 h itsenäistä työskentelyä

Arviointikriteerit, hyväksytty/hylätty

Hyväksytty: Opiskelijaa osaa kuvata ja arvioida matkailun kansainvälisten organisaatioiden toimintaa kriittisesti

Hylätty: Opiskelijaa ei osaa kuvata ja arvioida matkailun kansainvälisten organisaatioiden toimintaa kriittisesti

Sisällön jaksotus

Opintojakso koostuu verkkotehtävistä, jotka tehdään itsenäisesti oman aikataulun mukaisesti.

Tehtävä 1: Keskeisimmät matkailun KV-organisaatiot
Tehtävä 2. Matkailualan kansainväliset organisaatiot

Lisätietoja opiskelijoille

Lisätietoja opintojaksosta antaa mika.pietarinen@kamk.fi

Arviointiasteikko

Hylätty/Hyväksytty

Arviointikriteeri, hyväksytty/hylätty

Hyväksytty: Opiskelijaa osaa kuvata ja arvioida matkailun kansainvälisten organisaatioiden toimintaa kriittisesti

Hylätty: Opiskelijaa ei osaa kuvata ja arvioida matkailun kansainvälisten organisaatioiden toimintaa kriittisesti

Arviointimenetelmät ja arvioinnin perusteet

Opintojakso arvioidaan tehtävien perusteella.

Tavoitteet

The course will provide students with a general knowledge of the legal framework of business operations with special focus on contract and trade laws. Apart from dealing with current legal rules and regulations affecting business operations students will be exposed to new developments and trends of legal environments of business

Sisältö

Legal systems
Contract law
Business law
Labour Law

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students demonstrate an ability to use professional terminology in a controlled manner and base their decisions on customer needs and using an extended knowledge base. They demonstrate the ability to assess the requirements and consequences of their own activities systematically. The students demonstrate the ability to create a good working atmosphere in their group.

Arviointikriteerit, hyvä (3)

Students can demonstrate their ability to perceive the links between central and appropriate professional concepts and can base decision-making using the field's knowledge base. They are able to distinguish between the requirements and consequences of their operations and participate in the group's activities.

Arviointikriteerit, tyydyttävä (1)

The students will demonstrate their ability to use central and appropriate professional concepts and to make choices founded on knowledge in their field. They can recognize the requirements and consequences of their own operations and participate in the activities of the group.

Tavoitteet

The course will provide students with a general knowledge of the legal framework of business operations with special focus on contract and trade laws. Apart from dealing with current legal rules and regulations affecting business operations students will be exposed to new developments and trends of legal environments of business

Sisältö

Legal systems
Contract law
Business law
Labour Law

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students demonstrate an ability to use professional terminology in a controlled manner and base their decisions on customer needs and using an extended knowledge base. They demonstrate the ability to assess the requirements and consequences of their own activities systematically. The students demonstrate the ability to create a good working atmosphere in their group.

Arviointikriteerit, hyvä (3)

Students can demonstrate their ability to perceive the links between central and appropriate professional concepts and can base decision-making using the field's knowledge base. They are able to distinguish between the requirements and consequences of their operations and participate in the group's activities.

Arviointikriteerit, tyydyttävä (1)

The students will demonstrate their ability to use central and appropriate professional concepts and to make choices founded on knowledge in their field. They can recognize the requirements and consequences of their own operations and participate in the activities of the group.

Tavoitteet

The course will provide students with a general knowledge of the legal framework of business operations with special focus on contract and trade laws. Apart from dealing with current legal rules and regulations affecting business operations students will be exposed to new developments and trends of legal environments of business

Sisältö

Legal systems
Contract law
Business law
Labour Law

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students demonstrate an ability to use professional terminology in a controlled manner and base their decisions on customer needs and using an extended knowledge base. They demonstrate the ability to assess the requirements and consequences of their own activities systematically. The students demonstrate the ability to create a good working atmosphere in their group.

Arviointikriteerit, hyvä (3)

Students can demonstrate their ability to perceive the links between central and appropriate professional concepts and can base decision-making using the field's knowledge base. They are able to distinguish between the requirements and consequences of their operations and participate in the group's activities.

Arviointikriteerit, tyydyttävä (1)

The students will demonstrate their ability to use central and appropriate professional concepts and to make choices founded on knowledge in their field. They can recognize the requirements and consequences of their own operations and participate in the activities of the group.

Tavoitteet

Explore skills of successful global leaders and discover what it takes to lead a cohesive global team, this course aims to enhance the participants' personal skills and competencies as leaders and to broaden understanding of key management issues. The curriculum targets to develop your interpersonal and intercultural skills to lead your teams through rapidly changing environment, and challenging times.

The learning outcome of the course:
• Familiarize some general models and theories of leadership
• Obtain knowledge, skills and attitudes to lead effectively
• Develop leadership style and enhance cultural intelligence skills through course projects
• Ethical and sustainable consideration as a leader
• Appreciate the impact of culture to adapt the leadership style

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates good ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Arviointikriteerit, hyvä (3)

• Knowledge: demonstrates ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Arviointikriteerit, tyydyttävä (1)

• Knowledge: basic ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Tavoitteet

Explore skills of successful global leaders and discover what it takes to lead a cohesive global team, this course aims to enhance the participants' personal skills and competencies as leaders and to broaden understanding of key management issues. The curriculum targets to develop your interpersonal and intercultural skills to lead your teams through rapidly changing environment, and challenging times.

The learning outcome of the course:
• Familiarize some general models and theories of leadership
• Obtain knowledge, skills and attitudes to lead effectively
• Develop leadership style and enhance cultural intelligence skills through course projects
• Ethical and sustainable consideration as a leader
• Appreciate the impact of culture to adapt the leadership style

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates good ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Arviointikriteerit, hyvä (3)

• Knowledge: demonstrates ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Arviointikriteerit, tyydyttävä (1)

• Knowledge: basic ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Tavoitteet

The students will know the meaning of profitability and learn how to make calculations required by managers for planning, decision-making and control.

Sisältö

Bachelor’s Degree in eSports Business and Bachelor's Degree in International Business:
General terms and aims in management accounting
Cost-profit-volume -analysis
Budgeting
Cost accounting
Activity based costing
Profitability of investments

Bachelor’s Degree in Tourism and Bachelor's Degree in Sports and Leisure Management:
Financial statements and financial statement analysis
General terms and aims in management accounting
Cost-profit-volume -analysis
Budgeting
Activity based costing
VAT in pricing

Oppimateriaalit

Opettajan tekemä materiaali
Opintojakson alussa sovittava materiaali/kirjallisuus

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Student can interpret and make use of management accounting theory.
Student can independently compile demanding profitability planning and control related calculations.
Student can develop their group and team and create a good working atmosphere.

Arviointikriteerit, hyvä (3)

Student can interpret management accounting theory.
Student can compile demanding profitability planning and control related calculations.
Student participates in the work of their groups or teams to attain common goals.

Arviointikriteerit, tyydyttävä (1)

Student is aware of management accounting theory.
Student Can compile demanding profitability planning and control related calculations under supervision.
Student participates in group (classroom) activities.

Tavoitteet

The students will know the meaning of profitability and learn how to make calculations required by managers for planning, decision-making and control.

Sisältö

Bachelor’s Degree in eSports Business and Bachelor's Degree in International Business:
General terms and aims in management accounting
Cost-profit-volume -analysis
Budgeting
Cost accounting
Activity based costing
Profitability of investments

Bachelor’s Degree in Tourism and Bachelor's Degree in Sports and Leisure Management:
Financial statements and financial statement analysis
General terms and aims in management accounting
Cost-profit-volume -analysis
Budgeting
Activity based costing
VAT in pricing

Oppimateriaalit

Opettajan tekemä materiaali
Opintojakson alussa sovittava materiaali/kirjallisuus

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Student can interpret and make use of management accounting theory.
Student can independently compile demanding profitability planning and control related calculations.
Student can develop their group and team and create a good working atmosphere.

Arviointikriteerit, hyvä (3)

Student can interpret management accounting theory.
Student can compile demanding profitability planning and control related calculations.
Student participates in the work of their groups or teams to attain common goals.

Arviointikriteerit, tyydyttävä (1)

Student is aware of management accounting theory.
Student Can compile demanding profitability planning and control related calculations under supervision.
Student participates in group (classroom) activities.

Tavoitteet

The students will know the meaning of profitability and learn how to make calculations required by managers for planning, decision-making and control.

Sisältö

Bachelor’s Degree in eSports Business and Bachelor's Degree in International Business:
General terms and aims in management accounting
Cost-profit-volume -analysis
Budgeting
Cost accounting
Activity based costing
Profitability of investments

Bachelor’s Degree in Tourism and Bachelor's Degree in Sports and Leisure Management:
Financial statements and financial statement analysis
General terms and aims in management accounting
Cost-profit-volume -analysis
Budgeting
Activity based costing
VAT in pricing

Aika ja paikka

Lähiopetus

Oppimateriaalit

Opettajan tekemä materiaali (Repussa)
Opintojakson alussa sovittava materiaali/kirjallisuus

Opetusmenetelmät

Luennot
Harjoitukset
Ryhmätyöt

Tenttien ajankohdat ja uusintamahdollisuudet

Ilmoitetaan opintojakson alussa

Toteutuksen valinnaiset suoritustavat

Sovitaan tapauskohtaisesti erikseen

Opiskelijan ajankäyttö ja kuormitus

Opintojakso edellyttää 135 tuntia opiskelijan työtä

Sisällön jaksotus

Katso opintojakson sisältö

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Student can interpret and make use of management accounting theory.
Student can independently compile demanding profitability planning and control related calculations.
Student can develop their group and team and create a good working atmosphere.

Arviointikriteerit, hyvä (3)

Student can interpret management accounting theory.
Student can compile demanding profitability planning and control related calculations.
Student participates in the work of their groups or teams to attain common goals.

Arviointikriteerit, tyydyttävä (1)

Student is aware of management accounting theory.
Student Can compile demanding profitability planning and control related calculations under supervision.
Student participates in group (classroom) activities.

Tavoitteet

Managing customer experience can create a significant competitive advantage in the hospitality industry. The course will introduce the basics of customer experience management and focus on analyzing factors influencing customer experience and utilize customer data to develop sales, customer path, and customer service. Upon completion of the course, the student will gain knowledge of customer motives and needs in relation to the managing customer experience. The student understands the role of customer data and has the ability to use data to develop sales and services at all points of the customer path. The student is familiar with different models for adding value to the customer relationship and recognize the challenges of the omnichannel environment.

Sisältö

• Elements of managing customer experience from demand and supply side
• Customer data management, analysis, and measures
• Evaluation and utilization of customer data
• Identifying and developing customer paths
• Customer relationship management in the omnichannel environment
• Future trends and role of AI in customer experience management

Arviointiasteikko

0 - 5

Tavoitteet

Students will understand the special features of marketing tourism services and the role of product, image and branding, price and distribution channels in tourism marketing.

Sisältö

Product, pricing and distribution channels

Arviointiasteikko

0 - 5

Tavoitteet

Students will comprehend the scope and evolution of activity management. They will be proficient in comparing programme offers and following the steps of planning and implementing nature-based activity programme services. The course provides a wide range of skills and knowledge needed when managing tourism activity services. Study content is partly perceived through a study trip.

Sisältö

Goals and steps in outdoor activity programme planning
Customer/participant analysis
Guiding
Safety in outdoor activity programs
Sustainability

Arviointiasteikko

0 - 5

Tavoitteet

The aim of the course is to introduce the student to new technologies, business opportunities created by them and to learn the terminology and history of new technologies. The student is able to apply new technologies in his / her field of study and to recognize their special features. Students will get an overview of the current state of technology and future opportunities.

Sisältö

• Impact of digitalization
• Smart phones and mobile apps
• Cloud Services and Big Data
• Internet of Things (IoT)
• Virtual Reality (VR), Augmented Reality (AR)
• Artificial intelligence and machine learning
• Blockchain

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Opiskelija osaa analysoida uusien teknologioiden käyttökohteita kriittisesti ja kykenee löytämään luovia uusia liiketoimintaideoita uusien teknologioiden avulla. Innovaatioprojekti on huolellinen, tutkimukseen perustuva ja uutta teknologiaa rakentavasti hyödyntävä. Opiskelija on osallistunut aktiivisesti kurssin työpajaluentoihin.

Arviointikriteerit, hyvä (3)

Opiskelija ymmärtää uusien teknologioiden toimintaperiaatteita ja niiden aiheuttamia muutoksia liike-elämässä ja sosiaalisessa ympäristössä. Innovaatioprojekti on aiempaan kehitykseen nojautuva ja kiitettävästi perusteltu. Opiskelija on osallistunut kurssin työpajaluentoihin.

Arviointikriteerit, tyydyttävä (1)

Opiskelija osaa selittää uudet teknologiat käsitteenä ja kykenee löytämään niille olemassa olevia käyttökohteita. Innovaatioprojekti on raporttimainen, olemassa olevaa konseptia kuvaava. Opiskelija on satunnaisesti osallistunut kurssin työpajaluentoihin.

Tavoitteet

The aim of the course is to introduce the student to new technologies, business opportunities created by them and to learn the terminology and history of new technologies. The student is able to apply new technologies in his / her field of study and to recognize their special features. Students will get an overview of the current state of technology and future opportunities.

Sisältö

• Impact of digitalization
• Smart phones and mobile apps
• Cloud Services and Big Data
• Internet of Things (IoT)
• Virtual Reality (VR), Augmented Reality (AR)
• Artificial intelligence and machine learning
• Blockchain

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Opiskelija osaa analysoida uusien teknologioiden käyttökohteita kriittisesti ja kykenee löytämään luovia uusia liiketoimintaideoita uusien teknologioiden avulla. Innovaatioprojekti on huolellinen, tutkimukseen perustuva ja uutta teknologiaa rakentavasti hyödyntävä. Opiskelija on osallistunut aktiivisesti kurssin työpajaluentoihin.

Arviointikriteerit, hyvä (3)

Opiskelija ymmärtää uusien teknologioiden toimintaperiaatteita ja niiden aiheuttamia muutoksia liike-elämässä ja sosiaalisessa ympäristössä. Innovaatioprojekti on aiempaan kehitykseen nojautuva ja kiitettävästi perusteltu. Opiskelija on osallistunut kurssin työpajaluentoihin.

Arviointikriteerit, tyydyttävä (1)

Opiskelija osaa selittää uudet teknologiat käsitteenä ja kykenee löytämään niille olemassa olevia käyttökohteita. Innovaatioprojekti on raporttimainen, olemassa olevaa konseptia kuvaava. Opiskelija on satunnaisesti osallistunut kurssin työpajaluentoihin.

Tavoitteet

Opiskelija ymmärtää Word-, Excel-, PowerPoint-, ja Teams-ohjelmistojen perusteet sekä pystyy käyttämään niitä ammattimaisella otteella itsenäisesti opinnoissaan sekä työelämässä.

Sisältö

Kolmen opintopisteen laajuus kattaa Office-ohjelmistojen Perusteet- sekä Edistynyt-tasot.

Perusteet:
- Tekstinkäsittelyn perusteet
- Taulukkolaskennan perusteet
- Diaesitysten perusteet
- Teams ja kokoukseen osallistuminen

Edistynyt:
- Pitkät asiakirjat
- Excelin edistynyt käyttö
- Hyvän esityksen avaimet

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

Opiskelija palauttaa kaikki kuusi tehtävää hyväksytysti. Tehtävän hyväksytty suoritus vaatii myös palautteessa mahdollisesti ilmenevät korjaukset.

Lisätiedot

Opiskelija saa rekisteröitymisohjeet verkkokurssille sähköpostitse.

Tavoitteet

Opiskelija ymmärtää Word-, Excel-, PowerPoint-, ja Teams-ohjelmistojen perusteet sekä pystyy käyttämään niitä ammattimaisella otteella itsenäisesti opinnoissaan sekä työelämässä.

Sisältö

Kolmen opintopisteen laajuus kattaa Office-ohjelmistojen Perusteet- sekä Edistynyt-tasot.

Perusteet:
- Tekstinkäsittelyn perusteet
- Taulukkolaskennan perusteet
- Diaesitysten perusteet
- Teams ja kokoukseen osallistuminen

Edistynyt:
- Pitkät asiakirjat
- Excelin edistynyt käyttö
- Hyvän esityksen avaimet

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

Opiskelija palauttaa kaikki kuusi tehtävää hyväksytysti. Tehtävän hyväksytty suoritus vaatii myös palautteessa mahdollisesti ilmenevät korjaukset.

Lisätiedot

Opiskelija saa rekisteröitymisohjeet verkkokurssille sähköpostitse.

Tavoitteet

Opiskelija ymmärtää Word-, Excel-, PowerPoint-, ja Teams-ohjelmistojen perusteet sekä pystyy käyttämään niitä ammattimaisella otteella itsenäisesti opinnoissaan sekä työelämässä.

Sisältö

Kolmen opintopisteen laajuus kattaa Office-ohjelmistojen Perusteet- sekä Edistynyt-tasot.

Perusteet:
- Tekstinkäsittelyn perusteet
- Taulukkolaskennan perusteet
- Diaesitysten perusteet
- Teams ja kokoukseen osallistuminen

Edistynyt:
- Pitkät asiakirjat
- Excelin edistynyt käyttö
- Hyvän esityksen avaimet

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

Opiskelija palauttaa kaikki kuusi tehtävää hyväksytysti. Tehtävän hyväksytty suoritus vaatii myös palautteessa mahdollisesti ilmenevät korjaukset.

Lisätiedot

Opiskelija saa rekisteröitymisohjeet verkkokurssille sähköpostitse.

Tavoitteet

Opiskelija ymmärtää Word-, Excel-, PowerPoint-, ja Teams-ohjelmistojen perusteet sekä pystyy käyttämään niitä ammattimaisella otteella itsenäisesti opinnoissaan sekä työelämässä.

Sisältö

Kolmen opintopisteen laajuus kattaa Office-ohjelmistojen Perusteet- sekä Edistynyt-tasot.

Perusteet:
- Tekstinkäsittelyn perusteet
- Taulukkolaskennan perusteet
- Diaesitysten perusteet
- Teams ja kokoukseen osallistuminen

Edistynyt:
- Pitkät asiakirjat
- Excelin edistynyt käyttö
- Hyvän esityksen avaimet

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

Opiskelija palauttaa kaikki kuusi tehtävää hyväksytysti. Tehtävän hyväksytty suoritus vaatii myös palautteessa mahdollisesti ilmenevät korjaukset.

Lisätiedot

Opiskelija saa rekisteröitymisohjeet verkkokurssille sähköpostitse.

Tavoitteet

Opiskelija ymmärtää Word-, Excel-, PowerPoint-, ja Teams-ohjelmistojen perusteet sekä pystyy käyttämään niitä ammattimaisella otteella itsenäisesti opinnoissaan sekä työelämässä.

Sisältö

Kolmen opintopisteen laajuus kattaa Office-ohjelmistojen Perusteet- sekä Edistynyt-tasot.

Perusteet:
- Tekstinkäsittelyn perusteet
- Taulukkolaskennan perusteet
- Diaesitysten perusteet
- Teams ja kokoukseen osallistuminen

Edistynyt:
- Pitkät asiakirjat
- Excelin edistynyt käyttö
- Hyvän esityksen avaimet

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

Opiskelija palauttaa kaikki kuusi tehtävää hyväksytysti. Tehtävän hyväksytty suoritus vaatii myös palautteessa mahdollisesti ilmenevät korjaukset.

Lisätiedot

Opiskelija saa rekisteröitymisohjeet verkkokurssille sähköpostitse.

Tavoitteet

Opiskelija perehtyy oman alansa suorittavan tason työtehtäviin ja palvelutuotantoon. Opiskelija osaa ottaa harjoittelussa käytäntöönsä perus- ja ammattiopinnoissa hankittuja tietoja. Hän osallistuu aktiivisesti työtehtäviin ja reflektoi omaa osaamistaan.

Opiskelija osaa selittää esimiehen roolin ja merkityksen työyhteisössä. Opiskelija osaa ottaa harjoittelussa käyttöönsä ja soveltaa ammatti- ja syventävissä opinnoissa hankittuja taitoja sekä soveltaa uusinta tietoa matkailupalvelujen kehittämiseen. Hän osaa arvioida osaamistaan ja reflektoi osaamistaan teorian kautta.

Sisältö

Harjoitteluinfot ennen harjoittelua
Ennakkotehtävien ja harjoittelusopimuksen hyväksyttäminen
Harjoittelu alaan liittyvässä työtehtävissä
Harjoittelun raportointi
Palauteseminaari

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Hyväksytty:

Opiskelija osaa etsiä itsenäisesti kotimaasta tai ulkomailta harjoittelupaikan, joka tukee
hänen ammatillista suuntautumista. Lisäksi hän on osallistunut harjoitteluinfoihin, tehnyt
ennakkotehtävät, asettanut tavoitteet ja toimittanut allekirjoitetun harjoittelusopimuksen
harjoittelukoordinaattorille.

Opiskelija osaa ottaa itsenäisesti selvää harjoittelupaikan erilaisista tehtävistä ja tarjottavista
palveluista. Opiskelija osaa työskennellä harjoittelupaikan erilaisissa työtehtävissä käyttäen
hyväksi ammatti- ja syventävissä opinnoissa hankittuja tietoja.

Opiskelija osaa ohjattuna osallistua esimiehen työnkuvaan kuuluviin tehtäviin sekä tunnistaa
esimiehen roolin ja merkityksen työyhteisössä. Opiskelija osaa reflektoida ja esittää ammatillista kehittymistään ja esimiesvalmiuksiaan teoriatiedon kautta.

Opiskelija laatii harjoitteluraportin annettujen ohjeiden mukaisesti ja osallistuu
palauteseminaariin.

Hylätty:

Opiskelija ei osaa etsiä ohjatusti kotimaasta tai ulkomailta harjoittelupaikan, joka tukisi
hänen ammatillista suuntautumista. Lisäksi hän ei ole osallistunut harjoitteluinfoihin, ei ole tehnyt
ennakkotehtäviä, ei ole asettanut tavoitteita ja ei ole toimittanut allekirjoitettua
harjoittelusopimusta harjoittelukoordinaattorille.

Opiskelija ei osaa ottaa ohjatusti selvää harjoittelupaikan erilaisista tehtävistä ja tarjottavista
palveluista. Opiskelija ei osaa työskennellä ohjatusti harjoittelupaikan erilaisissa työtehtävissä
käyttäen hyväksi ammatti- ja syventävissä opinnoissa hankittuja tietoja.

Opiskelija ei osaa ohjattuna osallistua esimiehen työnkuvaan kuuluviin tehtäviin sekä tunnistaa
esimiehen roolin ja merkityksen työyhteisössä. Opiskelija ei osaa reflektoida ja esittää ammatillista kehittymistään ja esimiesvalmiuksiaan teoriatiedon kautta.

Opiskelija ei ole laatinut harjoitteluraporttia annettujen ohjeiden mukaisesti ja
ei ole osallistunut palauteseminaariin.

Tavoitteet

The student sets objectives for the practical training to support developing their own skills and strengthen their career plans. The practical training provides the students with an opportunity to work on different levels within the field of their studies and to apply their knowledge and skills in working life. They will actively participate in tasks given to them and reflect upon their own competence in terms of their theoretical knowledge.

Practical training can be completed both in Finland or abroad. The practical training is scheduled to take place at the end of the studies

Sisältö

Practical training information sessions before practical training starts
Submission and acceptance of the practical training agreement
Practical training via work related to their field of study
Reporting

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

The student is able to independently find a practical training place in Finland or abroad that supports their professional orientation. They have participated in the information sessions, completed the preliminary assignments, and submitted the practical training or employment contract to the practical training coordinator. In addition, the student completes a learning task related to the practical training place and draws up a reflective practical training report.
The student is able to find out independently about the different tasks and opportunities offered by the practical training place. The student is able to work in a variety of basic and professional tasks in the practical training place, using the knowledge and skills acquired in professional and specialization studies.

Failed: The student is not able to reach the goals of the practical training.

Tavoitteet

The course will provide participants with a fundamental understanding of marketing, its role in business and the strategies available to achieve its objectives. It examines the origins of marketing and its development into a business philosophy in an international context. It also presents a decision-making course. Students will be expected to apply the concepts of marketing and planning to real-world situations. The course will cover identifying markets, buying behavior, product planning, pricing, distribution and communication strategies. The focus of the course will be on developing a marketing plan. The module is essential for further marketing studies.

Sisältö

Marketing environment, Marketing/Corporate strategy,
Consumers behavior,
Segmentation, targeting and positioning, Market research, Marketing mix strategies, Services marketing, Customer relationship marketing.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Student uses the right basic concept in a versatile and broad manner as well as provides excellent description of key elements of the key concepts taught in the course. Student demonstrates clearly the ability to apply concepts in practice independently, confidently and pro-actively.

Arviointikriteerit, hyvä (3)

The student uses the right basic concept consistently and provides the terminology and key elements in the concepts taught. The student has an ability to justify and reason the choice and application of specific concepts.

Arviointikriteerit, tyydyttävä (1)

Student demonstrates basic understanding of concepts introduced in the course and ability to apply and implement the concepts learned in the course.

Tavoitteet

The course will provide participants with a fundamental understanding of marketing, its role in business and the strategies available to achieve its objectives. It examines the origins of marketing and its development into a business philosophy in an international context. It also presents a decision-making course. Students will be expected to apply the concepts of marketing and planning to real-world situations. The course will cover identifying markets, buying behavior, product planning, pricing, distribution and communication strategies. The focus of the course will be on developing a marketing plan. The module is essential for further marketing studies.

Sisältö

Marketing environment, Marketing/Corporate strategy,
Consumers behavior,
Segmentation, targeting and positioning, Market research, Marketing mix strategies, Services marketing, Customer relationship marketing.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Student uses the right basic concept in a versatile and broad manner as well as provides excellent description of key elements of the key concepts taught in the course. Student demonstrates clearly the ability to apply concepts in practice independently, confidently and pro-actively.

Arviointikriteerit, hyvä (3)

The student uses the right basic concept consistently and provides the terminology and key elements in the concepts taught. The student has an ability to justify and reason the choice and application of specific concepts.

Arviointikriteerit, tyydyttävä (1)

Student demonstrates basic understanding of concepts introduced in the course and ability to apply and implement the concepts learned in the course.

Tavoitteet

The course will provide participants with a fundamental understanding of marketing, its role in business and the strategies available to achieve its objectives. It examines the origins of marketing and its development into a business philosophy in an international context. It also presents a decision-making course. Students will be expected to apply the concepts of marketing and planning to real-world situations. The course will cover identifying markets, buying behavior, product planning, pricing, distribution and communication strategies. The focus of the course will be on developing a marketing plan. The module is essential for further marketing studies.

Sisältö

Marketing environment, Marketing/Corporate strategy,
Consumers behavior,
Segmentation, targeting and positioning, Market research, Marketing mix strategies, Services marketing, Customer relationship marketing.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Student uses the right basic concept in a versatile and broad manner as well as provides excellent description of key elements of the key concepts taught in the course. Student demonstrates clearly the ability to apply concepts in practice independently, confidently and pro-actively.

Arviointikriteerit, hyvä (3)

The student uses the right basic concept consistently and provides the terminology and key elements in the concepts taught. The student has an ability to justify and reason the choice and application of specific concepts.

Arviointikriteerit, tyydyttävä (1)

Student demonstrates basic understanding of concepts introduced in the course and ability to apply and implement the concepts learned in the course.

Tavoitteet

Students will comprehend the nature of the tourism system. Upon completion of this course students will be able to define and classify basic tourism concepts. The course provides appreciation of the components of tourism demand as well as tourist consumer behaviour. Furthermore students will be able to name various tourism players and their economic, environmental and socio-cultural impact.

Sisältö

Introduction of a tourism system
Definitions and classifications
Consumer behaviour and tourism demand
Economic, environmental, socio-cultural impact of tourism
Attractions, accommodation, destinations
Introduction of sustainable tourism

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Students can describe and critically compare the components and relations of a tourism system. They will be able to define basic terms and apply fundamental classifications of tourism. Students will be able to analyse tourism theories of consumer buying behaviour, travel motivation and tourism demand. Students can examine and critically question the relation of various players of the tourism industry and their economic, environmental and socio-cultural impact. Students can differentiate the relation and role of attractions, accommodation and destination in the tourism system. Management issues of each sphere can be analysed by students as well as concrete and relevant examples
named.

Arviointikriteerit, hyvä (3)

Students can describe the components and relations of a simple tourism system. They will be able to define basic terms and apply fundamental classifications of tourism. Students will be able to discuss basic tourism theories of consumer buying behaviour, travel motivation and tourism demand. Students can explain the relation of various players of the tourism industry and their economic, environmental and socio-cultural impact. Students can describe the relation and role of attractions, accommodation and destination in the tourism system. Basic management issues of each sphere can be identified by students as well as concrete and relevant examples named.

Arviointikriteerit, tyydyttävä (1)

Students can name basic components of a simple tourism system. They will be able to define basic terms of tourism. Students will be able to list basic tourism theories of consumer buying behaviour, travel motivation and tourism demand. Students can name various players of the tourism industry and their economic, environmental and socio-cultural impact. Students can describe the relation and role of attractions, accommodation and destination in the tourism system.

Tavoitteet

Students will comprehend the nature of the tourism system. Upon completion of this course students will be able to define and classify basic tourism concepts. The course provides appreciation of the components of tourism demand as well as tourist consumer behaviour. Furthermore students will be able to name various tourism players and their economic, environmental and socio-cultural impact.

Sisältö

Introduction of a tourism system
Definitions and classifications
Consumer behaviour and tourism demand
Economic, environmental, socio-cultural impact of tourism
Attractions, accommodation, destinations
Introduction of sustainable tourism

Aika ja paikka

This course consists of a mutual introductory meeting organised on March 3 at 15:15 in Room B320 at Arcada. After this, learning takes place 100% online and independently. Additionally, everyone is advised to take the advantage of library's information retrieval lesson organised as part of the Study Skills course to search for sources of information that you can use in your individual assignment. The information retrieval session is organised on March 4 at 15:15 in Room B320 at Arcada.

Oppimateriaalit

Learning materials are uploaded under each topic area. They consists of:

Course Slides: Required reading for everyone
Supplementary Resources: Materials recommended to enhance your understanding of the topic.
Optional Resources: Additional materials that you may find beneficial, but are not required.


Recommended book:
Ryan, C. (2003) Recreational Tourism: Demands and Impacts. Channel View Publications

Tenttien ajankohdat ja uusintamahdollisuudet

Week 18: April 28 (28.4.) during which the test must be completed on Reppu.

The retake possibilities are:
Week 20: May 12 (12.5.) 1st retake
Week 22: May 26 (26.5.) 2nd retake

Opiskelijan ajankäyttö ja kuormitus

Independent studies
Scope: 2 ECTS
Grade: P/F
Individual learning diary
Scope: 1 ECTS
Grade: P/F
Individual assignment (essay)
Scope: 1 ECTS
Grade: 0-5
Online Exam
Scope: 1 ECTS
Grade: 0-5

Sisällön jaksotus

The course contents are divided into 8 areas. It is recommended that you will cover one topic each week in terms of reading their content and writing your individual learning diary.

Week 10: Tourism History
Week 11: What is Tourism
Week 12: International Tourism
Week 13: World Tourism Destination
Week 14: Tourists and Motivations
Week 15: Tourism Product
Week 16: Tourism and Economy
Week 17: Sustainable Tourism

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Students can describe and critically compare the components and relations of a tourism system. They will be able to define basic terms and apply fundamental classifications of tourism. Students will be able to analyse tourism theories of consumer buying behaviour, travel motivation and tourism demand. Students can examine and critically question the relation of various players of the tourism industry and their economic, environmental and socio-cultural impact. Students can differentiate the relation and role of attractions, accommodation and destination in the tourism system. Management issues of each sphere can be analysed by students as well as concrete and relevant examples named.

Arviointikriteerit, hyvä (3)

Students can describe the components and relations of a simple tourism system. They will be able to define basic terms and apply fundamental classifications of tourism. Students will be able to discuss basic tourism theories of consumer buying behaviour, travel motivation and tourism demand. Students can explain the relation of various players of the tourism industry and their economic, environmental and socio-cultural impact. Students can describe the relation and role of attractions, accommodation and destination in the tourism system. Basic management issues of each sphere can be identified by students as well as concrete and relevant examples named

Arviointikriteerit, tyydyttävä (1)

Students can name basic components of a simple tourism system. They will be able to define basic terms of tourism. Students will be able to list basic tourism theories of consumer buying behaviour, travel motivation and tourism demand. Students can name various players of the tourism industry and their economic, environmental and socio-cultural impact. Students can describe the relation and role of attractions, accommodation and destination in the tourism system.

Tavoitteet

- The student knows how to plan, implement and evaluate a work-life-based project.
- The student manages the project/event process and the documentation of it.
- The student knows how to communicate about the project competently.
- The student knows how to cooperate in a team.

Sisältö

Carrying out a project, e.g. a development task, research task or an event. The course is worth 4 credits (= which equals around 108 hours of student work). You can collect the needed amount of hours through several projects or work on one bigger task. Documentation and accompanying reading/learning are counted as project hours. Record your project hours in an individual hours diary.
Students are advised to find project/event commissioners mainly themselves.

Opetusmenetelmät

The course info is organized as per groups timing in the curriculum. After that non-stop implementation. Course info: 100 % attendance rate. Project implementation: 100% attendance rate. Other: 80 %

Toteutuksen valinnaiset suoritustavat

50 % (2 credits out of 4) can be accredited following the KAMK guidelines.

Arviointikriteerit, hyväksytty/hylätty

Criteria for a passed course:
- The student knows how to work in a goal-oriented, responsible and self-initiative manner.
- The student applies the project process/event process in their project. They can evaluate and reflect on their competencies.
- The student communicates clearly and factually about the project.
- The student works flexibly in a project team to achieve a common goal.
- All project forms and documents are completed, submitted and approved by the teacher supervisor.
- Commissioner feedback is collected and shared.

Arviointiasteikko

Hylätty/Hyväksytty

Esitietovaatimukset

Project and Event Management course passed.

Tavoitteet

The students will be able to plan a safe, responsible and profitable event.

Sisältö

Content production, technical implementation and financial planning in event production
Event ecosystem
Event marketing
Creating a safe and responsible event

Arviointiasteikko

0 - 5

Tavoitteet

The students will be able to compile and use accounting skills, as well as financial and profitability calculations to support business management and leadership decision-making. The students will be proficient in measuring, analysing, reporting and monitoring business results.

Sisältö

Financial management and bookkeeping
Financial statement and reporting analysis
Evaluating return on investments
Profitability planning in different tourism and nutrition companies
Measuring and analysing financial results

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to plan profitable business operations using accounting methods. They can independently use financial monitoring techniques and models, assessing them critically and can work to develop a group or team and create team spirit.

Arviointikriteerit, hyvä (3)

The students are able to apply accounting methods for use in planning and managing profitability and can use them independently in their work. They participate actively to achieve common goals in groups and teams.

Arviointikriteerit, tyydyttävä (1)

The students know the accounting methods used in profitability planning and management and can use them under supervision. They participate in group activities.

Lisätiedot

Implemented in part/completely with the Finnish Tourism Group.

Tavoitteet

Students will be able to define and focus on the tourism programme service sector, seeing it as part of the tourism cluster. They will recognise nature tourism programme services (main summer activities: hiking, nordic walking, cycling, riding, wildlife, canoeing and fishing; main winter activities: skiing, snowshoeing, winter fishing), sports tourism (active and passive), culture tourism (recreational resources that culture offers) and well-being tourism (well-being tourism within the sphere of health tourism). Students will be able to define and describe the special features of nature, sports, culture and well-being tourism programme services, as well as being able to determine which of the above activity's forms of programme services and products are specifically suitable for Kainuu and Koillismaa. They will be proficient in listing the compulsory elements of a product card and in compiling a product card.

Sisältö

Structure of the tourism programme service business sector
Programme service markets and their development,
Nature, sports, culture, well-being and adventure tourism programme services
Product card
Travel fair

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to understand and explain how the programme service industry is connected with the tourism cluster. They are able to define which forms of nature, exercise, culture and wellbeing tourism programme services and products are suitable to Kainuu and Koillismaa (Northeast Finland). They are able to connect the product card (description) to form a part of the product development process.

Arviointikriteerit, hyvä (3)

The students are able to define and explain the limits of the programme service industry They are able to define the special features of nature, exercise, culture and wellbeing tourism programme services. They are able to compile a product card (description).

Arviointikriteerit, tyydyttävä (1)

The students are able to list the different parts of the tourism programme services industry cluster. They can classify the main summer activities of nature tourism (rambling, Nordic walking, cycling, riding, wildlife, canoeing and fishing); the main winter activities (skiing, snowshoeing, winter fishing); the main programme services of sports tourism (active and passive), adventure tourism (different levels of adventure), culture tourism (the physical and mental resources offered by culture), and wellbeing tourism (wellbeing tourism in the field of health tourism). The students are able to list the compulsory contents of the product card.

Tavoitteet

The student will adopt the way of goal-oriented working in projects, as a team.
The student is able to plan and implement a Project, use Project Tools and Collaboration Tools.
The students will be familiar with different types of events. They will gain the knowledge and skills in organizing an event.

Sisältö

The Project Management Framework
Global Business and intercultural Projects
Project Communication Management
Project Risk Management
Project Documentation and Project Management Tools

Event management theory
Event typology and types of events
Operational and strategic dimensions of events
Event management or responsible role in an event

Arviointiasteikko

0 - 5

Tavoitteet

The student will adopt the way of goal-oriented working in projects, as a team.
The student is able to plan and implement a Project, use Project Tools and Collaboration Tools.
The students will be familiar with different types of events. They will gain the knowledge and skills in organizing an event.

Sisältö

The Project Management Framework
Global Business and intercultural Projects
Project Communication Management
Project Risk Management
Project Documentation and Project Management Tools

Event management theory
Event typology and types of events
Operational and strategic dimensions of events
Event management or responsible role in an event

Arviointiasteikko

0 - 5

Tavoitteet

The student will adopt the way of goal-oriented working in projects, as a team.
The student is able to plan and implement a Project, use Project Tools and Collaboration Tools.
The students will be familiar with different types of events. They will gain the knowledge and skills in organizing an event.

Sisältö

The Project Management Framework
Global Business and intercultural Projects
Project Communication Management
Project Risk Management
Project Documentation and Project Management Tools

Event management theory
Event typology and types of events
Operational and strategic dimensions of events
Event management or responsible role in an event

Aika ja paikka

On-campus and online lectures are held as follows:
3.2. at 9:00-11:30 contact day at Arcada
4.3. at 9:00-15:00 contact day at Arcada
15.4. at 17:00-18:30 via Teams (link will be provided on the course page on Reppu)
5.5. at 10:00 at Arcada

Oppimateriaalit

Course book:
Verhaar, J. & Eshel, I. (2013) Project Management: A Professional Approach to Events. Eleven International Publishing
(Available via KAMK Finna)

Heldman, K. (2018) Project Management JumpStart. John Wiley & Sons
(Available via KAMK Finna)

Recommended reading:
Stackpole, C. S. (2013). A User's Manual to the PMBOK Guide. (5th ed) John Wiley & Sons.
(Available via KAMK Finna)

Other reading material associated with the lectures will be provided on the course page on Reppu during the course.

Opetusmenetelmät

The course consists of contact days and independent studies, including an online exam. Additionally, there is a group assignment, whose scope is 2ECTS (54h of workload). Both exam and group assignment are graded.

Harjoittelu- ja työelämäyhteistyö

Guest lecturer from working life

Tenttien ajankohdat ja uusintamahdollisuudet

The online exam is open on 29.4. during which the test must be completed on Reppu.
The retake possibilities are on 13.5. (1st retake) and 27.5. (2nd retake)

Opiskelijan ajankäyttö ja kuormitus

The course scope is 5 ECTS, which equals 135 hrs of workload. Lectures and independent studies cover 1ECTS (27hrs), the project work is 2 ECTS (54hrs). The remaining 2 ECTS (27hrs) are related to the exam and revising for it. These amounts are indicative, and the final workload is determined by the time the student themselves allocates to working.

Arviointiasteikko

0 - 5

Arviointimenetelmät ja arvioinnin perusteet

Both the online exam and the group assignment will be assessed, which will determine the overall grade for the course. Active participation in lectures and tasks may positively influence the grade

Tavoitteet

The student will adopt the way of goal-oriented working in projects, as a team.
The student is able to plan and implement a Project, use Project Tools and Collaboration Tools.
The students will be familiar with different types of events. They will gain the knowledge and skills in organizing an event.

Sisältö

The Project Management Framework
Global Business and intercultural Projects
Project Communication Management
Project Risk Management
Project Documentation and Project Management Tools

Event management theory
Event typology and types of events
Operational and strategic dimensions of events
Event management or responsible role in an event

Arviointiasteikko

0 - 5

Tavoitteet

The students will have the basic skills to become an expert and carry out different types of development projects and they will understand their significance to competence development. They will be able to apply research methods in enterprise development and can critically evaluate knowledge generated by research and development work.

Sisältö

- R&D points of departure,
- Qualitative research process,
- Quantitative research process,
- Analysis and interpretation of the research material

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students can use the concepts of research and development and quality control with expertise and in a variety of ways.
The students are able to analyse and critically assess existing research.
The students are able to analyse, compare, combine and choose knowledge and present alternative practices in research, development and quality control processes.
The students are able to analyse, reflect upon and critically assess their own expertise.
The students are able to work independently, responsibly and with initiative.
They are able to work as members of a team to promote and develop the team’s operations to achieve common goals.
The student can critically apply ethical principles in their work.

Arviointikriteerit, hyvä (3)

The students are able to use the key concepts of research and development systematically.
The students can describe the various processes of research and development and give reasons for their use.
They are able to analyse existing research.
The students are able to choose suitable practices and methods for research and development and quality control work based on acquired knowledge
The students are able to assess and reflect on their own expertise.
The students are able to work independently and responsibly.
They are able to work as members of a team to achieve common goals.
They are able to justify their work according to ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to use as required the key concepts of research and development work.
They are able to outline the general process of research and development.
The students are able to summarise an existing piece of research.
They are able to plan the implementation of a method or methods linked to a research process, as required, although their work displays some uncertainty.
The students are able to use research and development methods and quality tools as required, with supervision.
The students are able to work as members of a team and take responsibility for their own work with consideration for other members of the team.

Tavoitteet

The students will have the basic skills to become an expert and carry out different types of development projects and they will understand their significance to competence development. They will be able to apply research methods in enterprise development and can critically evaluate knowledge generated by research and development work.

Sisältö

- R&D points of departure,
- Qualitative research process,
- Quantitative research process,
- Analysis and interpretation of the research material

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students can use the concepts of research and development and quality control with expertise and in a variety of ways.
The students are able to analyse and critically assess existing research.
The students are able to analyse, compare, combine and choose knowledge and present alternative practices in research, development and quality control processes.
The students are able to analyse, reflect upon and critically assess their own expertise.
The students are able to work independently, responsibly and with initiative.
They are able to work as members of a team to promote and develop the team’s operations to achieve common goals.
The student can critically apply ethical principles in their work.

Arviointikriteerit, hyvä (3)

The students are able to use the key concepts of research and development systematically.
The students can describe the various processes of research and development and give reasons for their use.
They are able to analyse existing research.
The students are able to choose suitable practices and methods for research and development and quality control work based on acquired knowledge
The students are able to assess and reflect on their own expertise.
The students are able to work independently and responsibly.
They are able to work as members of a team to achieve common goals.
They are able to justify their work according to ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to use as required the key concepts of research and development work.
They are able to outline the general process of research and development.
The students are able to summarise an existing piece of research.
They are able to plan the implementation of a method or methods linked to a research process, as required, although their work displays some uncertainty.
The students are able to use research and development methods and quality tools as required, with supervision.
The students are able to work as members of a team and take responsibility for their own work with consideration for other members of the team.

Tavoitteet

The students will have the basic skills to become an expert and carry out different types of development projects and they will understand their significance to competence development. They will be able to apply research methods in enterprise development and can critically evaluate knowledge generated by research and development work.

Sisältö

- R&D points of departure,
- Qualitative research process,
- Quantitative research process,
- Analysis and interpretation of the research material

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students can use the concepts of research and development and quality control with expertise and in a variety of ways.
The students are able to analyse and critically assess existing research.
The students are able to analyse, compare, combine and choose knowledge and present alternative practices in research, development and quality control processes.
The students are able to analyse, reflect upon and critically assess their own expertise.
The students are able to work independently, responsibly and with initiative.
They are able to work as members of a team to promote and develop the team’s operations to achieve common goals.
The student can critically apply ethical principles in their work.

Arviointikriteerit, hyvä (3)

The students are able to use the key concepts of research and development systematically.
The students can describe the various processes of research and development and give reasons for their use.
They are able to analyse existing research.
The students are able to choose suitable practices and methods for research and development and quality control work based on acquired knowledge
The students are able to assess and reflect on their own expertise.
The students are able to work independently and responsibly.
They are able to work as members of a team to achieve common goals.
They are able to justify their work according to ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to use as required the key concepts of research and development work.
They are able to outline the general process of research and development.
The students are able to summarise an existing piece of research.
They are able to plan the implementation of a method or methods linked to a research process, as required, although their work displays some uncertainty.
The students are able to use research and development methods and quality tools as required, with supervision.
The students are able to work as members of a team and take responsibility for their own work with consideration for other members of the team.

Tavoitteet

The students will have the basic skills to become an expert and carry out different types of development projects and they will understand their significance to competence development. They will be able to apply research methods in enterprise development and can critically evaluate knowledge generated by research and development work.

Sisältö

- R&D points of departure,
- Qualitative research process,
- Quantitative research process,
- Analysis and interpretation of the research material

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

The students can use the concepts of research and development and quality control with expertise and in a variety of ways.
The students are able to analyse and critically assess existing research.
The students are able to analyse, compare, combine and choose knowledge and present alternative practices in research, development and quality control processes.
The students are able to analyse, reflect upon and critically assess their own expertise.
The students are able to work independently, responsibly and with initiative.
They are able to work as members of a team to promote and develop the team’s operations to achieve common goals.
The student can critically apply ethical principles in their work.

Arviointikriteerit, hyvä (3)

The students are able to use the key concepts of research and development systematically.
The students can describe the various processes of research and development and give reasons for their use.
They are able to analyse existing research.
The students are able to choose suitable practices and methods for research and development and quality control work based on acquired knowledge
The students are able to assess and reflect on their own expertise.
The students are able to work independently and responsibly.
They are able to work as members of a team to achieve common goals.
They are able to justify their work according to ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to use as required the key concepts of research and development work.
They are able to outline the general process of research and development.
The students are able to summarise an existing piece of research.
They are able to plan the implementation of a method or methods linked to a research process, as required, although their work displays some uncertainty.
The students are able to use research and development methods and quality tools as required, with supervision.
The students are able to work as members of a team and take responsibility for their own work with consideration for other members of the team.

Tavoitteet

To provide students with a comprehensive view of service and product development principles. Participants will gain a thorough understanding of the distinctive characteristics of both services and products, whilst understanding the importance of concept development in today´s international business environment. The student will learn to acknowledge the meaning of the product and service development as well as the customer relationship management thinking.

Sisältö

The content:

The distinctive characteristic of product and services
Product development process
Designing service offering
Servitizising canvas - service sophistication
Innovative product and service strategies in business

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Excellent (5) - All learning outcomes/ assessment criteria have been achieved to an exceptionally high-level demonstrating the following attributes:
• Exceptional understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work and conduction of workshop, including any subject-specific conventions, where applicable, are of very high quality throughout
• Evidence of effective communication of work to peers and others. Excellent teamwork.
• Offer stimulating and rigorous arguments that are likely to be at the limits of what may be expected at this level
• The course work has been executed/performed in an original way
• Outstanding ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of very high-quality analysis, synthesis, evaluation and critical appraisal
• Evidence of outstanding problem-solving skills and ability to suggests alternative approaches
• Evidence of outstanding ability to address complex issues both systematically and creatively

Arviointikriteerit, hyvä (3)

Good (3-4) - All learning outcomes/ assessment criteria have been met fully at a good or very good standard demonstrating the following attributes:
• Good to very good understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• No significant inaccuracies, misunderstandings or errors
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work, including any subject-specific conventions, where appropriate, are of reasonable to good quality throughout
• Evidence of sufficiently effective communication of work and good teamwork
• Ability to present structured, clear and concise arguments
• The work has been approached and/or executed/performed in a comprehensive way with some degree of originality
• Evidence of sufficient ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of reasonable to good quality analysis, synthesis, evaluation and critical appraisal
• Evidence of sufficient problem solving skills and ability to suggest alternative approaches

Arviointikriteerit, tyydyttävä (1)

Satisfactory (1-2) - All learning outcomes/ assessment criteria have been met demonstrating the following attributes:
• Demonstrate sound understanding and exploration, some insight and/or appropriate research and using creative tools and processes
• Some minor inaccuracies and/or misunderstandings of concepts, theories or literature – small but not significant errors
• Some minor deviation from the specifications for the assessment task, including word limit where appropriate
• Meet the minimum standard to organize and present with some adherence to the subject-specific conventions
• Demonstrate some ability to develop an argument but can lack fluency. Teamwork is challenging
• The course work has been approached and/or executed/performed in a standard way with limited evidence of originality
• Some contextualisation but with a heavy reliance on a limited number of sources and, in general, the breadth and depth of sources and research are lacking
• Evidence of study and demonstration of ability to reach appropriate decisions based on incomplete or complex evidence
• Some, but limited evidence of analysis, synthesis, evaluation and critical appraisal
• Some evidence of problem solving skills
• Some evidence of ability to address complex issues adequately

Lisätiedot

The information about the course materials can be found in Reppu. The literature list will be provided at the beginning of the course

Tavoitteet

To provide students with a comprehensive view of service and product development principles. Participants will gain a thorough understanding of the distinctive characteristics of both services and products, whilst understanding the importance of concept development in today´s international business environment. The student will learn to acknowledge the meaning of the product and service development as well as the customer relationship management thinking.

Sisältö

The content:

The distinctive characteristic of product and services
Product development process
Designing service offering
Servitizising canvas - service sophistication
Innovative product and service strategies in business

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Excellent (5) - All learning outcomes/ assessment criteria have been achieved to an exceptionally high-level demonstrating the following attributes:
• Exceptional understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work and conduction of workshop, including any subject-specific conventions, where applicable, are of very high quality throughout
• Evidence of effective communication of work to peers and others. Excellent teamwork.
• Offer stimulating and rigorous arguments that are likely to be at the limits of what may be expected at this level
• The course work has been executed/performed in an original way
• Outstanding ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of very high-quality analysis, synthesis, evaluation and critical appraisal
• Evidence of outstanding problem-solving skills and ability to suggests alternative approaches
• Evidence of outstanding ability to address complex issues both systematically and creatively

Arviointikriteerit, hyvä (3)

Good (3-4) - All learning outcomes/ assessment criteria have been met fully at a good or very good standard demonstrating the following attributes:
• Good to very good understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• No significant inaccuracies, misunderstandings or errors
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work, including any subject-specific conventions, where appropriate, are of reasonable to good quality throughout
• Evidence of sufficiently effective communication of work and good teamwork
• Ability to present structured, clear and concise arguments
• The work has been approached and/or executed/performed in a comprehensive way with some degree of originality
• Evidence of sufficient ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of reasonable to good quality analysis, synthesis, evaluation and critical appraisal
• Evidence of sufficient problem solving skills and ability to suggest alternative approaches

Arviointikriteerit, tyydyttävä (1)

Satisfactory (1-2) - All learning outcomes/ assessment criteria have been met demonstrating the following attributes:
• Demonstrate sound understanding and exploration, some insight and/or appropriate research and using creative tools and processes
• Some minor inaccuracies and/or misunderstandings of concepts, theories or literature – small but not significant errors
• Some minor deviation from the specifications for the assessment task, including word limit where appropriate
• Meet the minimum standard to organize and present with some adherence to the subject-specific conventions
• Demonstrate some ability to develop an argument but can lack fluency. Teamwork is challenging
• The course work has been approached and/or executed/performed in a standard way with limited evidence of originality
• Some contextualisation but with a heavy reliance on a limited number of sources and, in general, the breadth and depth of sources and research are lacking
• Evidence of study and demonstration of ability to reach appropriate decisions based on incomplete or complex evidence
• Some, but limited evidence of analysis, synthesis, evaluation and critical appraisal
• Some evidence of problem solving skills
• Some evidence of ability to address complex issues adequately

Lisätiedot

The information about the course materials can be found in Reppu. The literature list will be provided at the beginning of the course

Tavoitteet

To provide students with a comprehensive view of service and product development principles. Participants will gain a thorough understanding of the distinctive characteristics of both services and products, whilst understanding the importance of concept development in today´s international business environment. The student will learn to acknowledge the meaning of the product and service development as well as the customer relationship management thinking.

Sisältö

The content:

The distinctive characteristic of product and services
Product development process
Designing service offering
Servitizising canvas - service sophistication
Innovative product and service strategies in business

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Excellent (5) - All learning outcomes/ assessment criteria have been achieved to an exceptionally high-level demonstrating the following attributes:
• Exceptional understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work and conduction of workshop, including any subject-specific conventions, where applicable, are of very high quality throughout
• Evidence of effective communication of work to peers and others. Excellent teamwork.
• Offer stimulating and rigorous arguments that are likely to be at the limits of what may be expected at this level
• The course work has been executed/performed in an original way
• Outstanding ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of very high-quality analysis, synthesis, evaluation and critical appraisal
• Evidence of outstanding problem-solving skills and ability to suggests alternative approaches
• Evidence of outstanding ability to address complex issues both systematically and creatively

Arviointikriteerit, hyvä (3)

Good (3-4) - All learning outcomes/ assessment criteria have been met fully at a good or very good standard demonstrating the following attributes:
• Good to very good understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• No significant inaccuracies, misunderstandings or errors
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work, including any subject-specific conventions, where appropriate, are of reasonable to good quality throughout
• Evidence of sufficiently effective communication of work and good teamwork
• Ability to present structured, clear and concise arguments
• The work has been approached and/or executed/performed in a comprehensive way with some degree of originality
• Evidence of sufficient ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of reasonable to good quality analysis, synthesis, evaluation and critical appraisal
• Evidence of sufficient problem solving skills and ability to suggest alternative approaches

Arviointikriteerit, tyydyttävä (1)

Satisfactory (1-2) - All learning outcomes/ assessment criteria have been met demonstrating the following attributes:
• Demonstrate sound understanding and exploration, some insight and/or appropriate research and using creative tools and processes
• Some minor inaccuracies and/or misunderstandings of concepts, theories or literature – small but not significant errors
• Some minor deviation from the specifications for the assessment task, including word limit where appropriate
• Meet the minimum standard to organize and present with some adherence to the subject-specific conventions
• Demonstrate some ability to develop an argument but can lack fluency. Teamwork is challenging
• The course work has been approached and/or executed/performed in a standard way with limited evidence of originality
• Some contextualisation but with a heavy reliance on a limited number of sources and, in general, the breadth and depth of sources and research are lacking
• Evidence of study and demonstration of ability to reach appropriate decisions based on incomplete or complex evidence
• Some, but limited evidence of analysis, synthesis, evaluation and critical appraisal
• Some evidence of problem solving skills
• Some evidence of ability to address complex issues adequately

Lisätiedot

The information about the course materials can be found in Reppu. The literature list will be provided at the beginning of the course

Tavoitteet

To provide students with a comprehensive view of service and product development principles. Participants will gain a thorough understanding of the distinctive characteristics of both services and products, whilst understanding the importance of concept development in today´s international business environment. The student will learn to acknowledge the meaning of the product and service development as well as the customer relationship management thinking.

Sisältö

The content:

The distinctive characteristic of product and services
Product development process
Designing service offering
Servitizising canvas - service sophistication
Innovative product and service strategies in business

Aika ja paikka

You can complete the course independently in the Reppu environment from 17.3 - 30.5.2025. Course assessments will take place in weeks 31-32.

Oppimateriaalit

Announced in the Reppu.

Opetusmenetelmät

The course is conducted as an independent study in the Reppu learning environment. The course consists of five sections, each accompanied by an independent learning task in Reppu. The learning tasks will help you practice your mastery and understanding of the key content of the course. More detailed instructions on the learning tasks can be found in the Reppu learning environment.

Toteutuksen valinnaiset suoritustavat

You can also take the course as a contact teaching in autumn 2025.

Opiskelijan ajankäyttö ja kuormitus

The course requires approximately 135 hours of student work.
Assignments
Product development process quiz, grade 1-5, 0,5cr
Service Design (tourism students)/Servitization (business students), P/F, 1cr
Idea generation, P/F, 0,5cr
Fun Design Job + Sales Pitch, grade 1-5, 1cr
Product development report, grade 1-5, 2cr

Sisällön jaksotus

The course consists of five different sections

Section 1: Introduction to Product Development
Section 2: TOURISM STUDENTS: Service Design OR Section 2: BUSINESS STUDENTS: Servitization
Section 3: Disruptive Innovation
Section 4: Idea Generation
Section 5: Product Development in Practice
The sections are completed in numbered order and the next section opens when the assignment from the previous section is returned.
All assignments must be passed to complete the course.

Arviointiasteikko

0 - 5

Arviointikriteerit, kiitettävä (5)

Excellent (5) - All learning outcomes/ assessment criteria have been achieved to an exceptionally high-level demonstrating the following attributes:
• Exceptional understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work and conduction of workshop, including any subject-specific conventions, where applicable, are of very high quality throughout
• Evidence of effective communication of work to peers and others. Excellent teamwork.
• Offer stimulating and rigorous arguments that are likely to be at the limits of what may be expected at this level
• The course work has been executed/performed in an original way
• Outstanding ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of very high-quality analysis, synthesis, evaluation and critical appraisal
• Evidence of outstanding problem-solving skills and ability to suggests alternative approaches
• Evidence of outstanding ability to address complex issues both systematically and creatively

Arviointikriteerit, hyvä (3)

Good (3-4) - All learning outcomes/ assessment criteria have been met fully at a good or very good standard demonstrating the following attributes:
• Good to very good understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• No significant inaccuracies, misunderstandings or errors
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work, including any subject-specific conventions, where appropriate, are of reasonable to good quality throughout
• Evidence of sufficiently effective communication of work and good teamwork
• Ability to present structured, clear and concise arguments
• The work has been approached and/or executed/performed in a comprehensive way with some degree of originality
• Evidence of sufficient ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of reasonable to good quality analysis, synthesis, evaluation and critical appraisal
• Evidence of sufficient problem solving skills and ability to suggest alternative approaches

Arviointikriteerit, tyydyttävä (1)

Satisfactory (1-2) - All learning outcomes/ assessment criteria have been met demonstrating the following attributes:
• Demonstrate sound understanding and exploration, some insight and/or appropriate research and using creative tools and processes
• Some minor inaccuracies and/or misunderstandings of concepts, theories or literature – small but not significant errors
• Some minor deviation from the specifications for the assessment task, including word limit where appropriate
• Meet the minimum standard to organize and present with some adherence to the subject-specific conventions
• Demonstrate some ability to develop an argument but can lack fluency. Teamwork is challenging
• The course work has been approached and/or executed/performed in a standard way with limited evidence of originality
• Some contextualisation but with a heavy reliance on a limited number of sources and, in general, the breadth and depth of sources and research are lacking
• Evidence of study and demonstration of ability to reach appropriate decisions based on incomplete or complex evidence
• Some, but limited evidence of analysis, synthesis, evaluation and critical appraisal
• Some evidence of problem solving skills
• Some evidence of ability to address complex issues adequately

Toteutuksen arviointikriteerit, kiitettävä (5)

Student shows relevant, comprehensive, and deep understanding of the product development process. All submitted assignments have been returned as excellent level. Student has excellent knowledge of customer-oriented product development. The report provides practical measures and is well-structured, clear, and concise.

Toteutuksen arviointikriteerit, hyvä (3-4)

Student shows a relevant and comprehensive understanding of the product development process, but may lack depth in some areas. All submitted assignments have been returned at a good level. Student has good knowledge of customer-oriented product development. The report provides few practical measures and is structured and clear.

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

Student shows a somewhat relevant understanding of the product development process, but lacks depth in most areas. All submitted assignments have been passed. Student does not fully understand process of customer-oriented product development. The report is partly incomplete, lacks practical measures, and is structured but unclear.

Lisätiedot

The information about the course materials can be found in Reppu. The literature list will be provided at the beginning of the course

Tavoitteet

Students learn basics elements of active and passive sport tourism. Students will gain academic knowledge needed in sport and adventure tourism programs. Upon completion of this course students can outline key characteristics of adventure and are able to discuss important aspects of the experience creation process. Students know about aspects concerning the sport and adventure tourism industry supply and demand side. With risk being a core characteristic of adventure, the course will raise students' awareness for proper risk management. The main elements of sport and adventure tourism business operations will be introduced. Furthermore, the course gives an overview about adventure education.

Sisältö

active and passive sport tourism
key characteristics of adventure
experience creation process
sport and adventure tourism industry supply and demand side
sport and adventure tourism business operations
adventure education
risk assessment and safety

Arviointiasteikko

0 - 5

Tavoitteet

The students will able to describe and explain in detail, the main features of the strategic planning process in tourism, and also their related key concepts and strategic actors. They will be able to explain the relevance of Finnish (Ministry of Economic Affairs and Employment & Finpro/VisitFinland) and regional strategies in domestic and international tourism development and how these strategies affect the operations and development of tourism businesses. The students will be able to explain forecasting competence and proactive thinking and the importance of such activity in strategic planning in the tourism industry. They will know the key methods and concepts of future studies. The students will be able to explain and justify the significance of project work in developing tourism.

Sisältö

Cultural competence
International tourism and its impact on the tourism business in Finland
Using Finnish culture and nature in tourism services
Applying the principles of sustainable and responsible tourism
Future studies in tourism and the basic concepts of future studies
Tourism project work

Arviointiasteikko

0 - 5

Tavoitteet

The students will know the basic principles and rules of study at a university of applied sciences and can use student services. They will be able to plan their own study path using the curriculum, generic and field-specific competences, and guidance. The students will be able to use the document templates needed during their studies

Sisältö

Welcome to KAMK!
University studies and guidance services
Study path planning

Arviointiasteikko

0 - 5

Tavoitteet

The students will know the basic principles and rules of study at a university of applied sciences and can use student services. They will be able to plan their own study path using the curriculum, generic and field-specific competences, and guidance. The students will be able to use the document templates needed during their studies

Sisältö

Welcome to KAMK!
University studies and guidance services
Study path planning

Arviointiasteikko

0 - 5

Tavoitteet

The students will know the basic principles and rules of study at a university of applied sciences and can use student services. They will be able to plan their own study path using the curriculum, generic and field-specific competences, and guidance. The students will be able to use the document templates needed during their studies

Sisältö

Welcome to KAMK!
University studies and guidance services
Study path planning

Arviointiasteikko

0 - 5

Tavoitteet

The students will know the basic principles and rules of study at a university of applied sciences and can use student services. They will be able to plan their own study path using the curriculum, generic and field-specific competences, and guidance. The students will be able to use the document templates needed during their studies

Sisältö

Welcome to KAMK!
University studies and guidance services
Study path planning

Arviointiasteikko

0 - 5

Tavoitteet

The students will know the basic principles and rules of study at a university of applied sciences and can use student services. They will be able to plan their own study path using the curriculum, generic and field-specific competences, and guidance. The students will be able to use the document templates needed during their studies

Sisältö

Welcome to KAMK!
University studies and guidance services
Study path planning

Aika ja paikka

Scheduled tutor meetings take place during the orientation days and throughout the 1st year of studies.

Scheduled on-campus meetings for Spring semester are held as follows:
15.1. at 08:30-16:00 at Arcada
16.1. at 13:00-16:00 at Arcada
4.2. at 15:15-16:00 at Arcada
5.5. at 09:00-11:30 at Arcada

Additionally, every new student will have development discussions with their tutoring teacher once in the Spring semester and again in the Autumn semester.