Internal Operations of an Accommodation Company (5cr)

Objective

Students will know the internal operational environment of an accommodation business, and its reservation processes. Students will be proficient in basic customer service, being able to work safely and with due responsibility.

Content

International operational environment of an accommodation business
Reservation functions
Customer arrivals, settling in and departure
Accommodation safety
Responsible and sustainable accommodation business operations

Assessment criteria, excellent (5)

The students know how to apply the internal processes and services, customer service and the principles of sustainable development within the operational environment of an accommodation company from a customer-oriented perspective.

Assessment criteria, good (3)

Th students are able to assess the processes and services, basic customer service and the principles of sustainable development within the internal operations of an accommodation company.

Assessment criteria, satisfactory (1)

The students are able to describe the internal operational environment, reservation functions, basic customer service processes and the principles of sustainable development of an accommodation company.