Finnish/Business Communication SkillsLaajuus (5 cr)

Objective

The student recognizes different communication situations as well as documents and spoken presentations relating to them. (S)he can express him/herself clearly and in a target oriented way in communication situations in speaking and writing. The student acquires and assesses field related information critically and applies it in new situations.

Parts:
Speech Communication 2 cr
Meeting and Negotiation Skills 1 cr
Written Communication 2 cr

Content

Basics of communication and interaction.

Spoken communication situations, preparation and implementation: presentations, meetings, negotiations, speeches, intensive listening techniques.

Central business documents: meeting and negotiation documents, business letters, employment search documents.

Formal writing and properties of a good document (essays, summaries, reports, abstracts).

Use of source references and drawing up a bibliography.

Other formal writing and technical instructions for it (reference technique, bibliography, templates).

Materials

In the implementation plan.

Assessment criteria, excellent (5)

The student has achieved the learning objectives and can produce publishable documents using versatile professional concepts and deliver an assertive presentation.

Assessment criteria, good (3)

The student has reached the learning objectives and can produce accurate documents and deliver a successful presentation.

Assessment criteria, satisfactory (1)

The student has reached the learning objectives and can produce adequate documents and deliver an average presentation.

Execution methods

Contact teaching. In multi-form implementation every other month lectures will be held via Teams. There is no possibility to join to the contact teaching remotely.

Accomplishment methods

This course includes lectures, pair- and group work, independent work and assignments. The course requires 135 hours of student's own work.
In order to pass the course the student has to accomplish these:

Part 1: Speech Communication 2 cr
1. My communication habits and styles -reflection
2. Video about organizational communication
3. Speech
Part 2: Meeting and Negotiation Skills 1 cr
4. My roles in communicational groups -reflection
5. Meeting skills -group work / Exam: Meeting and Negotiation Skills
6. Day groups: Practice meeting and feedback
Part 3: Written Communication 2 cr
7. Business letters
8. Essay
9. Day groups: Report of the working life period

The more detailed plan can be read in implementation plan.