Tourism EnglishLaajuus (2 cr)

Objective

Students will be able to explain the main concepts of tourism in English, deal with a foreign guest in tourism customer service situations and present a Finnish tourism region.

Content

Basic concepts of tourism in English
Customer service situations
Tourist resort operations
Finland's tourism areas

Assessment criteria, excellent (5)

-communicates fluently on topics relating to the industry using specialist terminology accurately and proficiently
-reacts quickly and in an appropriate manner
-communicates in a style that is suitable for the specific situation
-writes fluently and uses versatile structures practically without any errors
-pronounces and articulates clearly and understandably
-understands the main contents as well as details in a professional text
-communicates fluently in customer service situations, finds a solution to a problem and can forward it to the customer proficiently
-searches and looks up information in various sources

Assessment criteria, good (3)

-communicates moderately well on topics relating to the industry using the special terminology to some extent
-reacts mostly in an appropriate manner
-uses in most situations a style that is suitable for the situation
-writes relatively well and uses structures correctly in most cases.
- Is able to put right incorrect expressions that might lead to misunderstandings.
-pronounces and articulates rather clearly despite some deficiencies
-understands the main contents as well some details in a professional text
-communicates moderately well in customer service situations, and, in most cases, finds a solution to a problem and can forward it to the customer
-searches and looks up information in a couple of sources

Assessment criteria, satisfactory (1)

-can manage in straightforward discussions using some of the special terminology of the industry
-usually reacts in some way
-is to some extent aware of the style requirements in different kinds of texts
-writes in a way that is at least somehow understandable
-understands the main message of a speech given in a normal tempo and related to a familiar context
-pronounces understandably but articulation is often unclear
-can, in most customer service situations, forward the message to the customer by using the very basic professional vocabulary; communication on problem solving may form an exception
-uses sources that are most easily available
-uses simple structures and in case uses some advanced structures makes several errors