Svenska inom turismenLaajuus (5 cr)

Objective

The students will be able to use Swedish in tourism related contexts. They will be able to retrieve
current information on tourism published in Swedish and use such information to present activity and
nature tourism services and companies in Swedish. The students will be able to discuss their
studies, education and themselves, for example, to apply for a job. They will be able to do customer
service work using the telephone or in face to face customer contacts. They will be able to use
Swedish for completing reservations, presenting service products or e.g. a hotel or destination,
receiving and dealing with complaints. The students will be able to write business correspondence in
Swedish, such as inquiries, offers, complaints and replies to complaints. They will become familiar
with the features of Swedish culture

Content

Job application, CV
Studying and education
Telephone phrases
Tourism vocabulary
Oral presentation: tourism destination, product, service or company
Customer service situations: at reception and by telephone
Presentation of accommodation services, programme service or tourist destination
Features of Swedish culture
Business correspondence

Assessment criteria, excellent (5)

The students are able to use their versatile Swedish fluently in tourism situations and can use
grammar structures effortlessly as required. They are able to pronounce Swedish naturally. The
students are able to find topical information about tourism in Swedish from various media and can
analyse, apply and use what they have read. They are able to describe activity and nature tourism
services and companies in a variety of ways. Their conversation is spontaneous and in addition to
the message they are able to use a polite and interesting style. They can discuss their education,
work experience and themselves extensively while being able to work in a spontaneous and natural
manner in face to face and telephone customer service. The students are familiar with business
correspondence documents, their features and phrases and they are able to compile versatile and
accurate documents for business purposes. The students know the features of Swedish culture and
take them into account when communicating.

Assessment criteria, good (3)

The students use Swedish in tourism situations demonstrating their knowledge of basic grammar
and pronunciation rules in unstructured speech. They use appropriate grammar and can find and
use topical information about tourism in Swedish from different media and can present what they
have read after preparation. The students are able to describe the most common features of activity
and nature tourism services and tourism companies. The students have basic conversation skills
and can convey their message so that misunderstandings do not occur. The students are able to talk
about themselves and their education extensively and positively. The students are able to use
Swedish fluently in basic customer service situations using the telephone and face to face. The
students are familiar with business correspondence documents and their content and can compile
them. They are able to identify the features of Swedish culture.

Assessment criteria, satisfactory (1)

The students are able to use Swedish in tourism situations at a general level and can use very basic
grammar structures and they know the basic rules of pronunciation. They are able to identify the
basic content of topical issues in tourism via different media and with the help of a dictionary. The
students are able to discuss basic issues related to activity and nature tourism at a rudimentary level
and can express basic information about themselves and their studies positively and briefly. The
students can work in telephone and face to face customer service using basic phrases. They are
able to identify business correspondence documents and compile a basic letter using support
material. The students are aware of the features of Swedish culture.

Further information

European framework for language assessment B1