Professional skillsLaajuus (5 cr)

Objective

The students will be familiar with their professional opportunities and role within work with customers and in the promotion of wellbeing.
They will understand the importance and impact of respecting customers as the basis of ethical guidance within case management and their role within this process.
Students will become familiar with the customer case management process.
They will know what multi-professional work and working within networks mean.
They will become familiar with the opportunities offered by digital services and applications within social services and case management.

Other recommended studies: to be discussed with the study counsellor in the personal study plan review

Content

Working in social services as a profession, required competences within social services and early years education training, guidance and case management as a profession, customer-centredness, multi-professionalism and networks within social services work, introduction to the concept of social services case management, introduction to the concept of green care.

Assessment criteria, excellent (5)

The student will be able to relate to the learning outcomes:
Information:
- use and relate concepts from his/her field of work in a competent and comprehensive manner
The professional competence of his/her field of work and his/her knowledge of his/her field of work and his/her combination of skills and competences.
Skills:
- analyse, compare, synthesise and select information and present alternative approaches
- analyse, reflect and critically evaluate their own knowledge and professional competence
reflect, analyse, reflect and analyse the knowledge and practices of their profession on the basis of the information acquired.
- to act independently, responsibly, proactively and flexibly in a given learning and working environment
- in the learning and working environment
- select, critically evaluate and use techniques and models in their professional field
in their work.
Attitudes:
- act in a customer-oriented, goal-oriented and work-oriented manner
- to work as a member of a team to promote and develop team activities
- Critically apply professional ethical principles in their work.

Assessment criteria, good (3)

The student will be able to relate to the learning outcomes:
Information:
- use the concepts of his/her profession in a coherent way
- Consistently identify, describe and justify the basic knowledge of the profession.
Skills:
- select appropriate courses of action on the basis of acquired knowledge and guidance
- assess and reflect on their own knowledge and practices in their profession
- act independently and responsibly in a variety of tasks in the context of the learning and working environment.
environment
- apply appropriate techniques and models to the activities of their profession.
Attitudes:
- work in a customer-oriented, goal-oriented and professionally oriented manner
- work as a member of a team to achieve a common goal
- justify their actions in accordance with professional ethical principles.

Assessment criteria, satisfactory (1)

The student will be able to relate to the learning outcomes:
Information:
- use key/individual concepts of his/her professional field appropriately
- name and describe the basic knowledge of his/her profession.
Skills:
- act appropriately, although the action may still be uncertain
- act appropriately in different learning and working environments under guidance
- make appropriate use of techniques and models in their professional field.
Attitudes:
- act professionally in client situations
- act as a member of a team and be respectful of other members of the team
- Act in accordance with professional ethical principles.

Further information

The course involves 135 hours of study
The course includes online lectures / video materials (10 h) contact teaching / exercises / simulations / project:contact teaching, group instruction 8 h, work based assignment linked to case management, cooperating in a network, customer encounters/guidance - the course teacher will determine the tasks in more detail
Literature: Further literature to be announced by the course teacher.
Assessment 0-5