ICT Services

Objective

Students who complete this course will understand the generic principles of service production and be able to apply them in the production, development, evaluation, procurement, and management of ICT services.

Content

- Introduction to services and service production - Make or buy? ICT service production models - Resources, methods, and management - Quality assessment in ICT services - Risks and their assessment in ICT services - Productivity, efficiency, and measurement in ICT services - ICT service development cooperation model - Frameworks in service production

Materials

Lecture materials Literature Exercises Other materials provided by the teacher

Assessment criteria, excellent (5)

Grade 5: The student has completed the course assignments commendably, on schedule, and demonstrates familiarity with the course subject. He/she understands the basics of service production and knows how to apply them in the production of ICT services. The student has demonstrated the importance of planning and systematic work in the production of ICT services and has been able to combine production economics and ICT services in an interdisciplinary manner in their assignments or demonstrations.

Assessment criteria, good (3)

Grade 3: The student has completed the course assignments well and on schedule and demonstrates moderate expertise in the course subject. He/she understands the basics of service production and knows how to apply them in the production of ICT services.

Assessment criteria, satisfactory (1)

For CONTACT, ONLINE, and BLENDED courses, we require attendance at the teaching sessions listed in the schedule. If you are absent from more than 25% of the teaching sessions, your grade will be lowered by one grade. If you are absent from more than 50% of the teaching sessions, you will fail the course.

Assessment criteria, approved/failed

Grade 1-5 / fail 40% of the maximum points are required to achieve the minimum grade T1 required to pass the course.

Further information

This course has been designed from an interdisciplinary perspective. It combines the management of IT benefits with a production economics approach. The course does not require technical IT skills. A basic understanding of information management and business-oriented information technology will help you achieve the learning objectives.

Execution methods

The course is delivered online or virtually. If you have achieved the learning outcomes for this course, you can demonstrate your skills to the teacher by using RPL method. In this case, don't hesitate tot ask the course teacher for more information. For more information on the recognition of prior learning: https://www.haaga-helia.fi/fi/osaamisen-tunnistaminen-ja-work-study

Accomplishment methods

Are you interested in learning how to generate benefits through information technology, using your expertise to develop and build services for customers or your employer? Or do you already have experience but want to broaden your perspective with methodological expertise related to production economics? The ICT Services course combines production economics methods with the development, procurement, measurement, and management of ICT services. The content is designed especially for students interested in information management and system services who want to learn systematic and consistent approaches to producing ICT services in an organization.