Supporting Customer InclusionLaajuus (2 cr)
Code: AV00CV25
Credits
2 op
Teaching language
- Finnish
Responsible person
- Kaisa Kepanen
Objective
The student will be able to recognize clients / families/ communities as experts in their own life and as active agents within the service process.
They will be able to identify the clients' resources.
They will understand clients' needs within social and health services overall and can support them and their relatives in an empowering way.
The students will recognize the importance of culture within supervising and counseling clients and within social empowerment.
Content
The individual, family and community as clients, inclusion of the individual, family and community and the general methods of supporting inclusion, the significance and meanings of clients' experience, the significance of clients' life histories, habits and life situation in care, the impacts of health, illness and social problems on clients' life situations, resource based service provision, significance of cultural background when dealing and interacting with clients.
Materials
The course literature and materials can be found in Reppu
Assessment criteria, approved/failed
Completing the course requires that the student has satisfactorily completed all course assignments. A passing grade corresponds to a grade of good / 3
Further information
The course involves 54 hours of study
The course is completed independently online.
Enrollment
01.01.2025 - 31.10.2025
Timing
01.01.2025 - 31.12.2025
Number of ECTS credits allocated
2 op
Virtual portion
2 op
Mode of delivery
Distance learning
Unit
Sote
Teaching languages
- Finnish
Seats
0 - 20
Teachers
- Kaisa Kepanen
Scheduling groups
- KAMK Avoin AMK 1 (Size: 20. Open UAS: 20.)
Groups
-
AAMKAvoin AMK
Small groups
- KAMK Open UAS 1
Objective
The student will be able to recognize clients / families/ communities as experts in their own life and as active agents within the service process.
They will be able to identify the clients' resources.
They will understand clients' needs within social and health services overall and can support them and their relatives in an empowering way.
The students will recognize the importance of culture within supervising and counseling clients and within social empowerment.
Content
The individual, family and community as clients, inclusion of the individual, family and community and the general methods of supporting inclusion, the significance and meanings of clients' experience, the significance of clients' life histories, habits and life situation in care, the impacts of health, illness and social problems on clients' life situations, resource based service provision, significance of cultural background when dealing and interacting with clients.
Location and time
The course is completed independently online from January 1, 2025, to December 31, 2025
Materials
The course literature and materials can be found in Reppu
Teaching methods
The course includes online lectures, materials, and assignments in the Reppu online environment. The course is in Finnish.
Employer connections
The course includes an interview assignment, which can optionally be conducted in the workplace or during an internship.
Exam schedules
The course does not include an exam. The course is assessed through assignments.
Student workload
The course is 54 hours in duration, equivalent to 2 ECTS credits
Assessment criteria, approved/failed
Completing the course requires that the student has satisfactorily completed all course assignments. A passing grade corresponds to a grade of good / 3
Further information
Kurssiavain reppuun: dewj9j
Evaluation scale
Hylätty/Hyväksytty
Assessment criteria, approved/failed
Completing the course requires that the student has satisfactorily completed all course assignments. A passing grade corresponds to a grade of good / 3
Prerequisites
No prerequisites required
Further information
The course involves 54 hours of study
The course is completed independently online.