Study Guide

Objective

The students will be able to describe accommodation operations in Finland and worldwide and
explain the different forms of accommodation. They will understand the internal and external
operational environment of accommodation operations and will master the main duties and tasks
associated with working in the accommodation business.

Content

The history of accommodation as a business
Forms of accommodation business
The operational environments of accommodation
Housekeeping
Digital business and marketing
Reservation/booking software and systems

Evaluation scale

0 - 5

Assessment criteria, excellent (5)

The students are able to extensively describe and analyse the main features and phases of the
history of accommodation in Finland and worldwide to this day. They are able to explain in depth
different forms of accommodation while being able to analyse the accommodation operational
environment. They are able to use hotel reservation software independently and extensively and
have extensively mastered the comprehensive principles of housekeeping. The students are able to
work as members of a group to further and develop the work of the team and they are able to apply
theoretical knowledge in practice.

Assessment criteria, good (3)

The students are able to describe in depth the main features and phases of the history of
accommodation in Finland and worldwide to this day. They are able to explain extensively different
forms of accommodation and describe the accommodation operational environment. They are able
to use hotel reservation software independently and have mastered the principles of housekeeping
well. The students are able to work as members of a group to achieve common goals and they are
able to justify their work according to professional ethical principles.

Assessment criteria, satisfactory (1)

The students are able to describe to a satisfactory degree, the main features and phases of the
history of accommodation in Finland and worldwide to this day. They are able to explain to some
degree, the different forms of accommodation and describe the accommodation operational
environment. They are able to use the main functions of hotel reservation software and have
satisfactorily mastered the principles of housekeeping. The students are able to work as members of
a group taking others into account and they are able to work according to professional ethical
principles

Prerequisites

Ei ole esitietovaatimuksia