Customer Contacts (3 op)
Toteutuksen tunnus: AT00BH26-3005
Toteutuksen perustiedot
- Ilmoittautumisaika
-
01.12.2023 - 31.01.2024
Ilmoittautuminen toteutukselle on päättynyt.
- Ajoitus
-
01.01.2024 - 31.07.2024
Toteutus on päättynyt.
- Opintopistemäärä
- 3 op
- Lähiosuus
- 3 op
- Toteutustapa
- Lähiopetus
- Yksikkö
- Business
- Opetuskielet
- suomi
- Koulutus
- Bachelor’s Degree in Tourism
Tavoitteet
The students will be able to develop their skills in dealing with customers in different work based customer service situations. They will learn to perceive the customer service path from the point of view of the customer. The students will understand the significance of sales as a part of customer service.
Sisältö
How the service system is structured
Customer service: sales, guiding and advising
Planning a customer-oriented service process
Customer service blueprinting and service design basics
Arviointiasteikko
0 - 5
Arviointikriteeri, hyväksytty/hylätty
Pass/Fail
Pass: The students are able to work in customer service in a customer and goal-oriented manner and independently with a developmental approach to their work. They are able to explain the customer service path and can evaluate it from the customer’s point of view. The students are able to conduct sales discussions in different customer service situations.
Fail: The students are unable to work in service situations and are unable to understand the service system as a whole.
Osaamistavoitteet
The students will be able to develop their skills in dealing with customers in different work based customer service situations. They will learn to perceive the customer service path from the point of view of the customer. The students will understand the significance of sales as a part of customer service.
Sisältö
How the service system is structured
Customer service: sales, guiding and advising
Planning a customer-oriented service process
Customer service blueprinting and service design basics