Siirry suoraan sisältöön

Customer Contacts (3 op)

Toteutuksen tunnus: AT00BH26-3005

Toteutuksen perustiedot


Ilmoittautumisaika

01.12.2023 - 31.01.2024

Ajoitus

01.01.2024 - 31.07.2024

Opintopistemäärä

3 op

Toteutustapa

Lähiopetus

Yksikkö

Business

Opetuskielet

  • Suomi

Koulutus

  • Bachelor’s Degree in Tourism

Opettaja

  • Peter Stricker

Ryhmät

  • ATA23S
    ATA23S
  • 05.04.2024 10:00 - 11:30, Customer Contacts AT00BH26-3005
  • 09.04.2024 08:15 - 09:45, Customer Contacts AT00BH26-3005
  • 12.04.2024 10:00 - 11:45, Customer Contacts AT00BH26-3005
  • 16.04.2024 08:15 - 09:45, Customer Contacts AT00BH26-3005
  • 19.04.2024 10:00 - 11:45, Customer Contacts AT00BH26-3005
  • 23.04.2024 12:30 - 15:30, Customer Contacts AT00BH26-3005
  • 29.04.2024 12:30 - 14:00, Customer Contacts AT00BH26-3005
  • 30.04.2024 10:00 - 11:30, Customer Contacts AT00BH26-3005
  • 06.05.2024 09:00 - 11:30, Customer Contacts AT00BH26-3005
  • 07.05.2024 10:00 - 11:30, Customer Contacts AT00BH26-3005
  • 08.05.2024 10:00 - 11:30, Customer Contacts AT00BH26-3005
  • 14.05.2024 12:30 - 15:30, Customer Contacts AT00BH26-3005
  • 15.05.2024 12:30 - 15:30, Customer Contacts AT00BH26-3005

Tavoitteet

The students will be able to develop their skills in dealing with customers in different work based customer service situations. They will learn to perceive the customer service path from the point of view of the customer. The students will understand the significance of sales as a part of customer service.

Sisältö

How the service system is structured
Customer service: sales, guiding and advising
Planning a customer-oriented service process
Customer service blueprinting and service design basics

Arviointiasteikko

0 - 5

Arviointikriteeri, hyväksytty/hylätty

Pass/Fail
Pass: The students are able to work in customer service in a customer and goal-oriented manner and independently with a developmental approach to their work. They are able to explain the customer service path and can evaluate it from the customer’s point of view. The students are able to conduct sales discussions in different customer service situations.
Fail: The students are unable to work in service situations and are unable to understand the service system as a whole.