Introduction to Case Management and Working with Customers in Social Services (5 cr)
Code: SO00CA38-3004
General information
Enrollment
02.07.2023 - 31.07.2023
Timing
01.08.2023 - 31.12.2023
Number of ECTS credits allocated
5 op
Mode of delivery
Contact teaching
Unit
School of Tourism and Sports
Teaching languages
- Finnish
Degree programmes
- Sosionomikoulutus
Teachers
- Matti Heikkinen
Objective
The students will become familiar with the different types of work with clients in social services and case management as well as the theoretical foundations of such work.
They can assess the service needs of different customer groups and plan, implement and evaluate the customer service processes while possessing sound knowledge of the principles of service management.
Thay are familiar with the basics of group dynamics of psychosocial work, as well as community-based, inclusive and empowering methods to support target groups in different life situations.
The students will know the benefits of peer group activities and organizations in supporting people's everyday lives.
Other recommended studies: to be discussed with the study counsellor in the personal study plan review
Content
The methodological competencies of social services professionals, client case management and guidance practices in social services, the client perspective of case management and the customer service process, interprofessional guidance and networking, associations supporting social empowerment ans inclusion
Evaluation scale
0 - 5
Further information
The course involves 135 hours of study.
10 hours lectures.
Contact teaching / practical training / simulations / project: 4-6 h of contact teaching,
Outputs: to be announced by the course teacher
Literature: to be announced by the course teacher.
Assessment: 0-5