Introduction to Case Management and Working with Customers in Social Services (5 cr)

Evaluation scale

0 - 5

Objective

The students will become familiar with the different types of work with clients in social services and case management as well as the theoretical foundations of such work.
They can assess the service needs of different customer groups and plan, implement and evaluate the customer service processes while possessing sound knowledge of the principles of service management.
Thay are familiar with the basics of group dynamics of psychosocial work, as well as community-based, inclusive and empowering methods to support target groups in different life situations.
The students will know the benefits of peer group activities and organizations in supporting people's everyday lives.

Content

The methodological competencies of social services professionals, client case management and guidance practices in social services, the client perspective of case management and the customer service process, interprofessional guidance and networking, associations supporting social empowerment ans inclusion.

Location and time

Opintojakson voi suorittaa itsenäisesti omien aikataulujen mukaan Reppu-oppimisympäristössä 31.5.2024 mennessä.

Materials

Itseopiskelumateriaali Reppu-oppimisympäristössä.

Pakollinen ja valinnainen kirjallisuus kuvattu tarkemmin oppimisympäristössä.

Teaching methods

Verkko-oppimisympäristössä tapahtuva itsenäinen opiskelu (esitietokysely, tehtävät, tentit) ja verkkokeskusteluihin osallistuminen.

Student workload

Opintojakso on 5 opintopisteen laajuinen. 5 opintopistettä vastaa n. 135 opiskelijan työtuntia.

Further information

Opintojakson oppimismateriaali on Reppu-oppimisympäristössä.