Study Guide

Objective

The students will adopt a knowledge-based developmental approach. They will be able to identify the development needs of social and educational services and are familiar with ongoing local and national development projects. They will understand what service design is and can utilize it as one of the methods of developing customer orientation in the social services, health care and education sectors. The students will be familiar with the methods of evaluating the quality, efficiency, and effectiveness of social services.

Other recommended studies: to be discussed with the study counsellor in the personal study plan review.

Content

Service design as a method, process and activity involving clients, empathy and customer orientation, development and evaluation of service quality, productivity and effectiveness, product development, understanding of customer service experience / customer understanding: collecting customer feedback and customer data and data processing, innovation.

Evaluation scale

0 - 5

Further information

The course involves 135 hours of study.
10 hours of online lectures.
Contact teaching / practical training / simulations / project: Project-based development assignment in conjunction with advanced practical training or an ongoing project. The development assignment can support the thesis process or be a separate part of it.
The course teacher will determine the assessed outputs
Literature to be announced
Assessment: pass/fail