Introduction to Case Management and Working with Customers in Social Services (5 cr)
Code: SO00CA38-3006
General information
- Enrollment
-
10.08.2025 - 08.09.2025
Registration for introductions has not started yet.
- Timing
-
09.09.2025 - 14.12.2025
The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Sote
- Teaching languages
- Finnish
- Degree programmes
- Bachelor Degree Programme in Social Services
- Teachers
- OPE_Sote_Sosiaali OPE_Sote_Sosiaali
- Maija Leinonen
- Groups
-
SOS25SASOS25SA
-
SOS25SBSOS25SB
- Course
- SO00CA38
Realization has 6 reservations. Total duration of reservations is 12 h 30 min.
| Time | Topic | Location |
|---|---|---|
|
Thu 21.08.2025 time 14:15 - 15:45 (1 h 30 min) |
Palveluohjaus ja asiakastyön orientaatiot sosiaalialalla SO00CA38-3006 |
TA12L119
TA12L119
|
|
Fri 19.09.2025 time 08:00 - 11:15 (3 h 15 min) |
B_Palveluohjaus ja asiakastyön orientaatiot sosiaalialalla SO00CA38-3006 |
TA12L119
TA12L119
|
|
Fri 19.09.2025 time 12:15 - 15:30 (3 h 15 min) |
A_Palveluohjaus ja asiakastyön orientaatiot sosiaalialalla SO00CA38-3006 |
TA12L119
TA12L119
|
|
Thu 09.10.2025 time 08:00 - 09:30 (1 h 30 min) |
A_Palveluohjaus ja asiakastyön orientaatiot sosiaalialalla SO00CA38-3006 |
TA12L119
TA12L119
|
|
Thu 09.10.2025 time 09:45 - 11:15 (1 h 30 min) |
B_Palveluohjaus ja asiakastyön orientaatiot sosiaalialalla SO00CA38-3006 |
TA12L119
TA12L119
|
|
Fri 12.12.2025 time 08:00 - 09:30 (1 h 30 min) |
Tentti_Palveluohjaus ja asiakastyön orientaatiot sosiaalialalla SO00CA38-3006 |
TA12L119
TA12L119
|
Objective
The students will become familiar with the different types of work with clients in social services and case management as well as the theoretical foundations of such work.
They can assess the service needs of different customer groups and plan, implement and evaluate the customer service processes while possessing sound knowledge of the principles of service management.
Thay are familiar with the basics of group dynamics of psychosocial work, as well as community-based, inclusive and empowering methods to support target groups in different life situations.
The students will know the benefits of peer group activities and organizations in supporting people's everyday lives.
Other recommended studies: to be discussed with the study counsellor in the personal study plan review
Content
The methodological competencies of social services professionals, client case management and guidance practices in social services, the client perspective of case management and the customer service process, interprofessional guidance and networking, associations supporting social empowerment ans inclusion
Evaluation scale
0 - 5
Further information
The course involves 135 hours of study.
10 hours lectures.
Contact teaching / practical training / simulations / project: 4-6 h of contact teaching,
Outputs: to be announced by the course teacher
Literature: to be announced by the course teacher.
Assessment: 0-5
Objective
The students will become familiar with the different types of work with clients in social services and case management as well as the theoretical foundations of such work.
They can assess the service needs of different customer groups and plan, implement and evaluate the customer service processes while possessing sound knowledge of the principles of service management.
Thay are familiar with the basics of group dynamics of psychosocial work, as well as community-based, inclusive and empowering methods to support target groups in different life situations.
The students will know the benefits of peer group activities and organizations in supporting people's everyday lives.
Other recommended studies: to be discussed with the study counsellor in the personal study plan review
Content
The methodological competencies of social services professionals, client case management and guidance practices in social services, the client perspective of case management and the customer service process, interprofessional guidance and networking, associations supporting social empowerment ans inclusion