Supporting Customer Inclusion (2cr)
Code: SO00CA26-3006
General information
- Enrollment
- 31.12.2025 - 26.01.2026
- Registration for the implementation has ended.
- Timing
- 10.01.2026 - 28.05.2026
- Implementation is running.
- Number of ECTS credits allocated
- 2 cr
- Local portion
- 1 cr
- Virtual portion
- 1 cr
- Mode of delivery
- Blended learning
- Unit
- Sote
- Teaching languages
- Finnish
- Degree programmes
- Bachelor Degree Programme in Social Services
Realization has 2 reservations. Total duration of reservations is 4 h 30 min.
| Time | Topic | Location |
|---|---|---|
|
Thu 15.01.2026 time 12:15 - 13:45 (1 h 30 min) |
Asiakkaan osallisuuden tukeminen SO00CA26-3006 |
TA21L147
TA21L147
|
|
Tue 03.02.2026 time 09:00 - 12:00 (3 h 0 min) |
Asiakkaan osallisuuden tukeminen SO00CA26-3006 |
Teams opetus
|
Evaluation scale
Hylätty/Hyväksytty
Objective
The student will be able to recognize clients / families/ communities as experts in their own life and as active agents within the service process.
They will be able to identify the clients' resources.
They will understand clients' needs within social and health services overall and can support them and their relatives in an empowering way.
The students will recognize the importance of culture within supervising and counseling clients and within social empowerment.
Content
The individual, family and community as clients, inclusion of the individual, family and community and the general methods of supporting inclusion, the significance and meanings of clients' experience, the significance of clients' life histories, habits and life situation in care, the impacts of health, illness and social problems on clients' life situations, resource based service provision, significance of cultural background when dealing and interacting with clients.
Location and time
The course will be conducted online from January 1, 2026, to April 30, 2026, and includes 2-4 hours of contact teaching at the Kajaani campus.
The learning assignments are scheduled in Reppu so that each assignment has its own due date. The final assignment and feedback for the course must be submitted by March 31, 2026
Materials
The course literature and materials can be found in Reppu
Teaching methods
The course includes lectures, materials, and learning assignments in the Reppu online environment.
Contact teaching: 2 - 4 hours
3-hour webinar
Employer connections
The course includes a group interview assignment, which can optionally be conducted in the workplace or during an internship.
Exam schedules
The course does not include an exam
Student workload
The course has a total workload of 54 hours, equivalent to 2 ECTS credits.
The course includes 2-4 hours of teaching and independent work in the Reppu learning environment from January 1 to April 30, 2026 (note that each learning assignment has its own due date / the course is scheduled in Reppu).
Assessment criteria, approved/failed
To pass the course, the student must successfully complete all the course assignments. A passing grade corresponds to a grade of good / 3