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Ethical Principles in Customer Contacts and Instruction (5 cr)

Code: SO00CA28-3006

General information


Enrollment

06.12.2025 - 04.01.2026

Timing

05.01.2026 - 28.05.2026

Number of ECTS credits allocated

5 op

Mode of delivery

Contact teaching

Unit

Sote

Teaching languages

  • Finnish

Degree programmes

  • Bachelor Degree Programme in Social Services

Teachers

  • Matti Heikkinen

Groups

  • SOS25SA
    SOS25SA
  • SOS25SB
    SOS25SB

Objective

The students will be familiar with the ethical foundations of the social and healthcare sector.
They will identify and understand the values and concepts of humanity present in their work and understand the significance of these concepts and values in promoting trust, empathy and empowerment when interacting with customers. The students will perceive and understand their customers' life situations, position and rights within social and healthcare. They will understand the underprivaleged and different life situations and can act professionally in accordance with their clients' service requirements and what is best for their clients.

Other recommended studies: to be discussed with the study counsellor in the personal study plan review discussions

Content

Ethical foundations of social services, values, the employee's concept of humanity, promoting customer safety, professional competence, dialogue, case management from an ethical and socially sustainable perspective, self-monitoring in the social services sector, ethically sustainable multidisciplinary cooperation.

Evaluation scale

0 - 5

Further information

The course involves 135 hours of study.
10 hours/online lectures.
Work based practical training/activity: interview concerning ethical work, observation or other...
4-6 hours of contact teaching to practice dialogue and dealing with clients
Course output: teacher determines the output
Literature: to be announced by the course teacher.
Arki, arvot ja etiikka Sosiaalialan ammattihenkilön eettiset ohjeet Talentia_Etiikkaopas_2017.pdf (e-julkaisu.com) (in Finnish)
Assessment: 0-5