Ethical Principles in Customer Contacts and Instruction (5cr)
Code: SO00CA28-3006
General information
- Enrollment
- 31.12.2025 - 26.01.2026
- Registration for the implementation has ended.
- Timing
- 05.01.2026 - 28.05.2026
- Implementation is running.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Sote
- Teaching languages
- Finnish
- Degree programmes
- Bachelor Degree Programme in Social Services
Realization has 3 reservations. Total duration of reservations is 4 h 30 min.
| Time | Topic | Location |
|---|---|---|
|
Fri 13.03.2026 time 12:15 - 13:45 (1 h 30 min) |
Eettisyys asiakkaan kohtaamisessa ja ohjaamisessa SO00CA28-3006 |
TA21L149
TA21L149
|
|
Thu 09.04.2026 time 09:45 - 11:15 (1 h 30 min) |
Eettisyys asiakkaan kohtaamisessa ja ohjaamisessa SO00CA28-3006 |
TA21L147
TA21L147
|
|
Thu 07.05.2026 time 09:45 - 11:15 (1 h 30 min) |
Eettisyys asiakkaan kohtaamisessa ja ohjaamisessa SO00CA28-3006 |
TA12L129
TA12L129
TA12L127 TA12L127 |
Evaluation scale
0 - 5
Objective
The students will be familiar with the ethical foundations of the social and healthcare sector.
They will identify and understand the values and concepts of humanity present in their work and understand the significance of these concepts and values in promoting trust, empathy and empowerment when interacting with customers. The students will perceive and understand their customers' life situations, position and rights within social and healthcare. They will understand the underprivaleged and different life situations and can act professionally in accordance with their clients' service requirements and what is best for their clients.
Other recommended studies: to be discussed with the study counsellor in the personal study plan review discussions
Content
Ethical foundations of social services, values, the employee's concept of humanity, promoting customer safety, professional competence, dialogue, case management from an ethical and socially sustainable perspective, self-monitoring in the social services sector, ethically sustainable multidisciplinary cooperation.