Sales and Reservation Services (5 cr)

Objective

Student will explore the management of sales and distribution channels within the tourism industry. Student will be able to plan and implement sales and distribution processes in the tourism sector. Student know the practical implementation of multi-channel sales to different customer profiles. Student will master sales and distribution solutions, especially the use of digital channels.

Content

Sales processes and management strategies for the tourism sector
Sales analytics and performance evaluation
Role of intermediaries unique to the tourism sector
Tourism industry sales and distribution channel management
Digital sales, marketing and booking solutions
Multi-channel sales approaches to different customer profiles (B2B & B2C)

Evaluation scale

0 - 5

Assessment criteria, excellent (5)

The student uses professional terminology proficiently and comprehensively, combining concepts into coherent wholes.
The student can analyze, compare, synthesize, and select information and present alternative approaches.
The student can critically analyze, reflect upon, and evaluate their competence and professional practices using acquired knowledge.
The student critically assesses and utilizes professional techniques and models relevant to their field.
The student acts customer-oriented, and goal-driven.
The student collaborates as a team member, enhancing and developing group activities.
The student applies professional ethical principles in their actions.

Assessment criteria, good (3)

The student consistently uses professional terminology.
The student can identify, describe, and justify fundamental knowledge in their field.
The student selects appropriate approaches based on acquired information and instructions.
The student can evaluate and reflect on their competence and professional practices and apply relevant techniques and models.
The student acts independently and responsibly in diverse tasks.
The student works customer-oriented and goal-driven.
The student collaborates as a team member to achieve common goals.
The student justifies actions based on professional ethical principles.

Assessment criteria, satisfactory (1)

The student can use key professional terminology appropriately.
The student names and describes fundamental knowledge in their field.
The student acts purposefully based on acquired information and instructions.
The student is a member of a team and takes other team members into consideration.

Objective

Student will explore the management of sales and distribution channels within the tourism industry. Student will be able to plan and implement sales and distribution processes in the tourism sector. Student know the practical implementation of multi-channel sales to different customer profiles. Student will master sales and distribution solutions, especially the use of digital channels.

Execution methods

Contact teaching

Accomplishment methods

Lecture
Workshops
Assignments

Content

Sales processes and management strategies for the tourism sector
Sales analytics and performance evaluation
Role of intermediaries unique to the tourism sector
Tourism industry sales and distribution channel management
Digital sales, marketing and booking solutions
Multi-channel sales approaches to different customer profiles (B2B & B2C)