Case Management and Working with Customers in Social Services (5 cr)

Evaluation scale

0 - 5

Objective

The students will become familiar with the different types of work with clients in social services and case management as well as the theoretical foundations of such work.
They can assess the service needs of different customer groups and plan, implement and evaluate the customer service processes while possessing sound knowledge of the principles of service management.
Thay are familiar with the basics of group dynamics of psychosocial work, as well as community-based, inclusive and empowering methods to support target groups in different life situations.
The students will know the benefits of peer group activities and organizations in supporting people's everyday lives.

Other recommended studies: to be discussed with the study counsellor in the personal study plan review

Content

The methodological competencies of social services professionals, client case management and guidance practices in social services, the client perspective of case management and the customer service process, interprofessional guidance and networking, associations supporting social empowerment ans inclusion

Assessment criteria, satisfactory (1)

The student will be able to relate to the learning outcomes:
Information:
- use key/individual concepts of his/her professional field appropriately
- name and describe the basic knowledge of his/her profession.
Skills:
- act appropriately, although the action may still be uncertain
- act appropriately in different learning and working environments under guidance
- make appropriate use of techniques and models in their professional field.
Attitudes:
- act professionally in client situations
- act as a member of a team and be respectful of other members of the team
- Act in accordance with professional ethical principles.

Assessment criteria, good (3)

The student will be able to relate to the learning outcomes:
Information:
- use the concepts of his/her profession in a coherent way
- Consistently identify, describe and justify the basic knowledge of the profession.
Skills:
- select appropriate courses of action on the basis of acquired knowledge and guidance
- assess and reflect on their own knowledge and practices in their profession
- act independently and responsibly in a variety of tasks in the context of the learning and working environment.
environment
- apply appropriate techniques and models to the activities of their profession.
Attitudes:
- work in a customer-oriented, goal-oriented and professionally oriented manner
- work as a member of a team to achieve a common goal
- justify their actions in accordance with professional ethical principles.

Assessment criteria, excellent (5)

The student will be able to relate to the learning outcomes:
Information:
- use and relate concepts from his/her field of work in a competent and comprehensive manner
The professional competence of his/her field of work and his/her knowledge of his/her field of work and his/her combination of skills and competences.
Skills:
- analyse, compare, synthesise and select information and present alternative approaches
- analyse, reflect and critically evaluate their own knowledge and professional competence
reflect, analyse, reflect and analyse the knowledge and practices of their profession on the basis of the information acquired.
- to act independently, responsibly, proactively and flexibly in a given learning and working environment
- in the learning and working environment
- select, critically evaluate and use techniques and models in their professional field
in their work.
Attitudes:
- act in a customer-oriented, goal-oriented and work-oriented manner
- to work as a member of a team to promote and develop team activities
- Critically apply professional ethical principles in their work.