Ethical Principles in Customer Contacts and Instruction (5cr)
Code: AV00CJ20-3003
General information
- Enrollment
- 02.12.2025 - 31.12.2025
- Registration for introductions has not started yet.
- Timing
- 01.01.2026 - 31.12.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 5 cr
- Teaching languages
- Finnish
- Degree programmes
- Bachelor Degree Programme in Social Services
- Teachers
- Matti Heikkinen
- Course
- AV00CJ20
Unfortunately, no reservations were found for the realization Ethical Principles in Customer Contacts and Instruction AV00CJ20-3003. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Evaluation scale
0 - 5
Objective
The students will be familiar with the ethical foundations of the social and healthcare sector.
They will identify and understand the values and concepts of humanity present in their work and understand the significance of these concepts and values in promoting trust, empathy and empowerment when interacting with customers. The students will perceive and understand their customers' life situations, position and rights within social and healthcare. They will understand the underprivaleged and different life situations and can act professionally in accordance with their clients' service requirements and what is best for their clients.
Content
Ethical foundations of social services, values, the employee's concept of humanity, promoting customer safety, professional competence, dialogue, case management from an ethical and socially sustainable perspective, self-monitoring in the social services sector, ethically sustainable multidisciplinary cooperation.