Service Design (Master) (5cr)
Code: C-02467-LT00CP74-3022
General information
- Enrollment
- 11.03.2024 - 31.05.2024
- Registration for the implementation has ended.
- Timing
- 06.05.2024 - 31.07.2024
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Institution
- HAMK University of Applied Sciences, Verkkokampus
- Teaching languages
- Finnish
- English
- Seats
- 0 - 150
- Course
- C-02467-LT00CP74
Unfortunately, no reservations were found for the realization Service Design (Master) C-02467-LT00CP74-3022. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Evaluation scale
1-5
Objective
Purpose of Service Design studies is to provide thinking models, practical process and tools for learners to design services from a customer perspective. Service Design is based on design thinking in which individual cases and general models are applied when building understanding of customers, users and providers in service process. The purpose of this approach is to design services that balances needs of customer, user and the business in a way that creates good quality service experience. Service Design process can bee seen as repeating process of discovery, define, develop and deliver. Key concepts in Service Design studies are service, service design, service blue print, service specification from customers point-of-view, service guidelines, service event, service interface of touch points, service experience, service usefullness, service usability and service desirability.
Location and time
The studies are conducted fully online
Materials
Lean Service Creation. Open source tools for change agents. The what, the how and the why. Futurice Sarvas, R., Nevanlinna, H. and Pesonen, J. (2017). Lean Service Creation. The handbook V1.8.Futurice. Stickdorn, M., Lawrence, A., Hormess, M. and Schneider, J. (2018). This is Service Design Doing. Applying Service Design and Design Thinking in the real world. O'Reilly.
Teaching methods
Purpose of Service Design studies is to provide thinking models, practical process and tools for learners to design services from a customer perspective. Service Design is based on design thinking in which individual cases and general models are applied when building understanding of customers, users and providers in service process. The purpose of this approach is to design services that balances needs of customer, user and the business in a way that creates good quality service experience. Service Design process can bee seen as repeating process of discovery, define, develop and deliver. Key concepts in Service Design studies are service, service design, service blue print, service specification from customers point-of-view, service guidelines, service event, service interface of touch points, service experience, service usefullness, service usability and service desirability.
Employer connections
The students choose a working life project from their desired case organisation.
Exam schedules
No exams
International connections
Working life project.
Completion alternatives
Consult your teacher.