Study Guide

Objective

The student:
Understands the organization, provision, and management of social and health care services, as well as the guidance and supervision of these services in Finland.
Comprehends the roles of different operational and service units as part of the care and service chain.
Is capable of working in evolving operational environments and can implement service guidance.
Recognizes their role in creating a positive customer service experience.
Is able to utilize electronic services as part of the comprehensive care of clients/patients.
Understands the responsibilities of themselves and other social and health care professionals, as well as the importance of controlled and flexible division of labor in delivering comprehensive care to clients/patients.

Content

Foundations of Social and Health Care
Legislation and other regulations in service provision
Various health and social service providers and their collaboration
Assessment of the client's service needs
Client and service guidance
Digital services and online transactions
Health technology
Data protection and security
Social media in nursing
Roles and responsibilities of health and social care professionals in different stages of the service chain

Evaluation scale

0 - 5