Service DesignLaajuus (2 cr)
Code: AM00CR32
Credits
2 op
Teaching language
- Finnish
Objective
The student understands the basics of service design and is able to use the basic tools of service design. The student knows the importance of customer value-based service development and quality as part of profitable business implementation.
Content
- The stages of service design process
- Service design cards
- Service design toolkit
Assessment criteria, approved/failed
Passed
The student can name, describe and use key concepts related to service design and use the most important service design tools.
Fail
The student does not identify service design concepts and key tools.