Supporting Customer InclusionLaajuus (2 cr)
Code: SO00CA26
Credits
2 op
Responsible person
- Kaisa Kepanen
Objective
The student will be able to recognize clients / families/ communities as experts in their own life and as active agents within the service process.
They will be able to identify the clients' resources.
They will understand clients' needs within social and health services overall and can support them and their relatives in an empowering way.
The students will recognize the importance of culture within supervising and counseling clients and within social empowerment.
Content
The individual, family and community as clients, inclusion of the individual, family and community and the general methods of supporting inclusion, the significance and meanings of clients' experience, the significance of clients' life histories, habits and life situation in care, the impacts of health, illness and social problems on clients' life situations, resource based service provision, significance of cultural background when dealing and interacting with clients.
Further information
The course invloves 54 hours of study
Lectures: 2 h introductory lecture - contact lesson
Contact teaching / exercises / simulations / project: written outputs, online exam based on online materials and articles, the course teacher will determine the assignments
Literature: to be announced in Moodle
Assessment: each part of the course pass/fail
Enrollment
30.12.2024 - 26.01.2025
Timing
01.01.2025 - 31.07.2025
Number of ECTS credits allocated
2 op
Virtual portion
2 op
Mode of delivery
Distance learning
Unit
Sote
Teaching languages
- Finnish
Degree programmes
- Bachelor Degree Programme in Social Services
Teachers
- Kaisa Kepanen
Groups
-
SOS24SBSOS24SB
-
SOS24SASOS24SA
-
SOS24SCSOS24SC
Objective
The student will be able to recognize clients / families/ communities as experts in their own life and as active agents within the service process.
They will be able to identify the clients' resources.
They will understand clients' needs within social and health services overall and can support them and their relatives in an empowering way.
The students will recognize the importance of culture within supervising and counseling clients and within social empowerment.
Content
The individual, family and community as clients, inclusion of the individual, family and community and the general methods of supporting inclusion, the significance and meanings of clients' experience, the significance of clients' life histories, habits and life situation in care, the impacts of health, illness and social problems on clients' life situations, resource based service provision, significance of cultural background when dealing and interacting with clients.
Location and time
The course will be conducted online from January 1, 2025, to April 30, 2025, and includes 2-4 hours of contact teaching at the Kajaani campus.
The learning assignments are scheduled in Reppu so that each assignment has its own due date. The final assignment and feedback for the course must be submitted by March 31, 2025
Materials
The course literature and materials can be found in Reppu
Teaching methods
The course includes lectures, materials, and learning assignments in the Reppu online environment.
Contact teaching: 2 - 4 hours
Employer connections
The course includes an interview assignment, which can optionally be conducted in the workplace or during an internship.
Exam schedules
The course does not include an exam
Student workload
The course has a total workload of 54 hours, equivalent to 2 ECTS credits.
The course includes 2-4 hours of teaching and independent work in the Reppu learning environment from March 1 to April 30, 2025 (note that each learning assignment has its own due date / the course is scheduled in Reppu).
Assessment criteria, approved/failed
To pass the course, the student must successfully complete all the course assignments. A passing grade corresponds to a grade of good / 3
Further information
Kurssiavain reppuun: 5kmv3d
Evaluation scale
Hylätty/Hyväksytty
Assessment methods and criteria
The course is graded as pass/fail.
Further information
The course invloves 54 hours of study
Lectures: 2 h introductory lecture - contact lesson
Contact teaching / exercises / simulations / project: written outputs, online exam based on online materials and articles, the course teacher will determine the assignments
Literature: to be announced in Moodle
Assessment: each part of the course pass/fail
Enrollment
01.12.2023 - 31.01.2024
Timing
01.01.2024 - 31.07.2024
Number of ECTS credits allocated
2 op
Mode of delivery
Contact teaching
Unit
Sote
Teaching languages
- Finnish
Degree programmes
- Bachelor Degree Programme in Social Services
Teachers
- Kaisa Kepanen
Groups
-
SOS23SKuuSOS23SKuu
-
SOS23SBSOS23SB
-
SOS23SASOS23SA
Objective
The student will be able to recognize clients / families/ communities as experts in their own life and as active agents within the service process.
They will be able to identify the clients' resources.
They will understand clients' needs within social and health services overall and can support them and their relatives in an empowering way.
The students will recognize the importance of culture within supervising and counseling clients and within social empowerment.
Content
The individual, family and community as clients, inclusion of the individual, family and community and the general methods of supporting inclusion, the significance and meanings of clients' experience, the significance of clients' life histories, habits and life situation in care, the impacts of health, illness and social problems on clients' life situations, resource based service provision, significance of cultural background when dealing and interacting with clients.
Teaching methods
The course invloves 54 hours of study
Lectures: 2 h introductory lecture - contact lesson
Contact teaching / exercises / simulations / project: written outputs, the course teacher will determine the assignments
Literature: to be announced in Moodle
Assessment: each part of the course pass/fail
Content scheduling
The individual, family and community as clients, inclusion of the individual, family and community and the general methods of supporting inclusion, the significance and meanings of clients' experience, the significance of clients' life histories, habits and life situation in care, the impacts of health, illness and social problems on clients' life situations, resource based service provision, significance of cultural background when dealing and interacting with clients.
Evaluation scale
Hylätty/Hyväksytty
Further information
The course invloves 54 hours of study
Lectures: 2 h introductory lecture - contact lesson
Contact teaching / exercises / simulations / project: written outputs, online exam based on online materials and articles, the course teacher will determine the assignments
Literature: to be announced in Moodle
Assessment: each part of the course pass/fail
Enrollment
01.12.2022 - 31.01.2023
Timing
01.01.2023 - 31.07.2023
Number of ECTS credits allocated
2 op
Mode of delivery
Contact teaching
Unit
Sote
Teaching languages
- Finnish
Degree programmes
- Bachelor Degree Programme in Social Services
Teachers
- Anna-Leena Luukkonen
Groups
-
SOS22SBSOS22SB
-
SOS22SASOS22SA
Objective
The student will be able to recognize clients / families/ communities as experts in their own life and as active agents within the service process.
They will be able to identify the clients' resources.
They will understand clients' needs within social and health services overall and can support them and their relatives in an empowering way.
The students will recognize the importance of culture within supervising and counseling clients and within social empowerment.
Content
The individual, family and community as clients, inclusion of the individual, family and community and the general methods of supporting inclusion, the significance and meanings of clients' experience, the significance of clients' life histories, habits and life situation in care, the impacts of health, illness and social problems on clients' life situations, resource based service provision, significance of cultural background when dealing and interacting with clients.
Location and time
Kevät 2023
Materials
Sähköiset oppikirjat ja materiaalit DevMoodlessa
Teaching methods
Lähiopetus:
Opetuskeskustelu
Ryhmätyöskentely
Verkko-opiskelu
Exam schedules
Verkkotehtävien palautusajat opintojaksolla DevMoodlessa
Assessment criteria, approved/failed
Läsnäolo lähiopetukseen
Devmoodle verkkotehtävät suoritettu hyväksytysti
Content scheduling
Opintojakson aloitus:
Orientaatioluento lähiopetuksena 13.1.2023
Klo 14:15-15:45 TA21L148-aud
Itsenäistä opiskelua - oppimistehtävät DevMoodlessa:
Opintojakso koostuu 8 eri teemasta, jotka esitellään orientaatiotunnilla. Jokaiseen teemaan liittyy jokin DevMoodleen palautettava tehtävä. Opiskelija etenee teemoittain järjestyksessä aikataulun mukaisesti.
Evaluation scale
Hylätty/Hyväksytty
Assessment methods and criteria
Hyväksytysti suoritetut verkkotehtävät ja lähiopetukseen osallistuminen
Further information
The course invloves 54 hours of study
Lectures: 2 h introductory lecture - contact lesson
Contact teaching / exercises / simulations / project: written outputs, online exam based on online materials and articles, the course teacher will determine the assignments
Literature: to be announced in Moodle
Assessment: each part of the course pass/fail
Enrollment
01.12.2021 - 31.01.2022
Timing
01.01.2022 - 31.07.2022
Number of ECTS credits allocated
2 op
Mode of delivery
Contact teaching
Unit
Sote
Teaching languages
- Finnish
Teachers
- Tiina Poranen
Groups
-
SOS21SASOS21SA
-
SOS21SBSOS21SB
Objective
The student will be able to recognize clients / families/ communities as experts in their own life and as active agents within the service process.
They will be able to identify the clients' resources.
They will understand clients' needs within social and health services overall and can support them and their relatives in an empowering way.
The students will recognize the importance of culture within supervising and counseling clients and within social empowerment.
Content
The individual, family and community as clients, inclusion of the individual, family and community and the general methods of supporting inclusion, the significance and meanings of clients' experience, the significance of clients' life histories, habits and life situation in care, the impacts of health, illness and social problems on clients' life situations, resource based service provision, significance of cultural background when dealing and interacting with clients.
Evaluation scale
0 - 5
Further information
The course invloves 54 hours of study
Lectures: 2 h introductory lecture - contact lesson
Contact teaching / exercises / simulations / project: written outputs, online exam based on online materials and articles, the course teacher will determine the assignments
Literature: to be announced in Moodle
Assessment: each part of the course pass/fail