Business Communication SkillsLaajuus (5 cr)

Objective

The students will be able to communicate orally and in writing in tourism and general business related situations using a variety of communication tools and customer service channels. They will be able to apply for employment and a practical training place abroad.

Content

Tourism business vocabulary
Business communication (inquiry, request for quotation, offer, confirmation of order)
Tourism company communication (reservations, confirmations, cancellations, changes, complaints)
Payment transactions
Meetings and negotiations and related documentation
Job and practical training place application (CV, cover letter)

Assessment criteria, excellent (5)

The students are able to communicate fluently issues pertaining to their field of study orally and in writing. They are able to pronounce English clearly. They are able to react quickly and appropriately. The students understand the main content and details of texts concerning their field of study and can analyse them. They are able to use grammatical structures correctly and fluently in their texts. The students are able to write well-crafted business letters using business expressions and phrases naturally. They are able to put forward arguments, make proposals and counter-proposals with ease and can compile written summaries (memos, minutes) of meetings and negotiations.

Assessment criteria, good (3)

The students are able to communicate issues pertaining to their field to an understandable and satisfactory degree. They are able to pronounce English so as to be understood easily. They are able to react appropriately though not necessarily very quickly. The students understand the main content and details of texts concerning their field of study and can analyse them to some extent. They are able to use grammatical structures in their written outputs but these contain some errors. The students are able to write fairly good business letters using some business expressions. They are able to put forward arguments to some extent, make proposals in meetings and negotiations and can compile brief, basic written summaries (memos, minutes) of meetings and negotiations.

Assessment criteria, satisfactory (1)

The students are able to communicate in writing and some extent, orally. Their pronunciation is weak and not easy to understand. The students react slowly and sometimes in an inappropriate manner. They only understand the very basic outline of texts. They are able to produce written outputs but these contain many errors. The students are able to write basic short letters but they lack business phrases and expressions, or the students have used very few of them. The students are able to put forward arguments and make proposals weakly but are able to write a brief minutes or memo (a couple of lines).

Further information

Implemented in part with the Finnish Tourism group.