Professional Competence for Customer Contacts in Social ServicesLaajuus (5 cr)

Objective

The students will be familiar with their professional opportunities and role within work with customers and in the promotion of wellbeing.
They will understand the importance and impact of respecting customers as the basis of ethical guidance within case management and their role within this process.
Students will become familiar with the customer case management process.
They will know what multi-professional work and working within networks mean.
They will become familiar with the opportunities offered by digital services and applications within social services and case management.

Content

Working in social services as a profession, required competences within social services and early years education training, guidance and case management as a profession, customer-centredness, multi-professionalism and networks within social services work, introduction to the concept of social services case management, introduction to the concept of green care.

Materials

Kirjallisuus:

- Raatikainen, E. & Rahikka, A. & Saarnio, T. (2020). Ammattina sosionomi. Sanoma Pro. (ks. saatavuus KAMK:n kirjaston sivuilta)
- Mönkkönen K. 2018. Vuorovaikutus asiakastyössä. Asiakkaan kohtaaminen sosiaali- ja terveysalalla. Gaudeamus. Saatavilla Kamk Finna
- Pyykönen, A-M. (2021). Sähköinen asiointi sosiaalityössä. Teoksessa Pehkonen, A., Pyykönen, A.-M. & Okulov, S. (2021). Sosiaalisesti kestävä Kainuu. Kuopio: University of Eastern Finland. (sivut: 142-164.)

Suoriteltava muu kirjallisuus:
- STM. (2024). Sosiaalihuoltolain soveltamisopas.
- Talentia (2017). Malli sosiaalihuollon laillistettujen ammattihenkilöiden työnjaon laatimiseksi sosiaalialan työpaikoille. Ks. Talentian Internet-sivut.

Assessment criteria, excellent (5)

Kiitettävä (5)

Assessment criteria, good (3)

Hyvä (3-4)

Assessment criteria, satisfactory (1)

Tyydyttävä (1-2)

Further information

The course is worth 5 ECTS credits, which is approximately 135 hours of student work

Execution methods

- The course is in Finnish
- It includes online lectures, self-study materials, and literature
- Discussion forums, online assignments, and online exams

Accomplishment methods

Available for self-paced study online