Productization and Developing Services (4 cr)
Code: BY00BX43-3007
General information
- Enrollment
-
01.12.2023 - 31.01.2024
Registration for the implementation has ended.
- Timing
-
01.01.2024 - 31.05.2024
Implementation has ended.
- Number of ECTS credits allocated
- 4 cr
- Local portion
- 4 cr
- Mode of delivery
- Contact learning
- Unit
- Business
- Teaching languages
- Finnish
- Degree programmes
- Master’s Degree in Tourism
- Bachelor’s Degree in Sports and Leisure Management
- BACHELORS DEGREE IN BUSINESS ADMINISTRATION
Realization has 3 reservations. Total duration of reservations is 6 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Tue 09.04.2024 time 14:15 - 15:45 (1 h 30 min) |
Palveluiden tuotteistaminen ja kehittäminen BY00BX43-3007 |
TA12L117 Mark
TA12L117 Mark
|
|
Tue 16.04.2024 time 14:15 - 15:45 (1 h 30 min) |
Palveluiden tuotteistaminen ja kehittäminen BY00BX43-3007 |
TA12L127
TA12L127
|
|
Tue 23.04.2024 time 11:00 - 14:00 (3 h 0 min) |
Palveluiden tuotteistaminen ja kehittäminen BY00BX43-3007 |
TA11L156-aud
TA11L156-aud
|
Objective
The goal is for the student to understand the basics of product development and service design.
The student knows the importance of service development and customer relationship- oriented thinking as part of implementing profitable business.
The student is able to develop organizational services taking into account business principles.
Content
Product development
Services and provision of services
Productization of services
Service innovations and service business development
New technologies and their potential in the provision of services
Evaluation scale
0 - 5
Assessment criteria, approved/failed
The student uses key concepts of service design and product development appropriately and knows how to describe the process and tools of service development.
The student knows how to choose appropriate service design tools based on the knowledge and instructions they have acquired and implement development work appropriately. The student knows how to act independently and responsibly and knows how to use appropriate techniques and models for the activity.
The student knows how to act professionally in customer situations and as a member of a group to achieve a common goal. The student knows how to act in accordance with professional ethical principles.