Accommodation Services (5cr)

Evaluation scale

0 - 5

Content scheduling

The course combines contact and online lectures with independent study.

Objective

The students will be able to describe accommodation operations in Finland and worldwide and explain the different forms of accommodation. They will understand the internal and external operational environment of accommodation operations and will master the main duties and tasks associated with working in the accommodation business.

Execution methods

Blended teaching

Accomplishment methods

Lectures
Workshops
Assignments

Content

Introduction to accommodation as a business
Forms of accommodation business
The operational environments of accommodation
Digital business and marketing
Hotel departments and functions
Reservation/booking systems
Yield Management

Location and time

The course is delivered through contact teaching according to the timetable during the autumn semester.

Materials

To be announced in the lectures

Teaching methods

The course combines contact and online lectures with independent study. It consists of lectures, independently studied topics and learning assignments completed on the Reppu platform. While the Reppu platform assignments are mainly completed independently, peer group support is utilised in the lectures.

Exam schedules

Reppu online exam week 50

Student workload

Pre-Task History of Accommodation (Individual), 0,5 cr,  P/F
Class participation, 0,5 cr, 60%/80%
Hotel chains (Pair), 0,5 cr, P/F
Pricing It Right Assignment (Individual), 1 cr, Grade 1-5
Hotel Department Functions (Group), 0,5 cr, P/F
Online Exam (Individual), 2 cr, Grade 1-5

Assessment criteria, satisfactory (1)

The student can describe to a satisfactory degree, the main features and phases of the history of accommodation in Finland and worldwide to this day. The student can explain to some degree, the different forms of accommodation and describe the accommodation operational environment. The student can use the main functions of hotel reservation software and has satisfactorily mastered the principles of hotel departments. The student acts purposefully based on acquired information and instructions. The student is a member of a team and takes other team members into consideration.

Assessment criteria, good (3)

The student can describe in depth the main features and phases of the history of accommodation in Finland and worldwide. The student can explain different forms of accommodation and describe the accommodation operational environment. The student can use hotel reservation software independently and has mastered the principles of hotel departments. The student works customer-oriented and goal-driven. The student collaborates as a team member to achieve common goals. The student justifies actions based on professional ethical principles.

Assessment criteria, excellent (5)

The student can extensively describe and analyse the main features and phases of the history of accommodation in Finland and worldwide to this day. The student can explain different forms of accommodation in depth while analysing the operational environment of the accommodation. The student can use hotel reservation software independently and extensively and has extensively mastered the comprehensive principles of hotel departments. The student acts customer-oriented, and goal-driven. The student collaborates as a team member, enhancing and developing group activities. The student applies professional ethical principles in their actions.

Further information

You must carefully follow the instructions provided for using AI for each task, in accordance with Arene’s AI recommendations. Misuse of AI, whether intentional or not, will result in failing the assignment or course and having to retake it, according to KAMK’s guidelines. A misconduct report will be completed for each incident.