Customer Contacts (4op)
Toteutuksen tunnus: AT00CR43-3001
Toteutuksen perustiedot
- Ilmoittautumisaika
- 30.12.2025 - 26.01.2026
- Ilmoittautuminen toteutukselle ei ole vielä alkanut.
- Ajoitus
- 01.01.2026 - 31.05.2026
- Toteutus ei ole vielä alkanut.
- Opintopistemäärä
- 4 op
- Lähiosuus
- 4 op
- Toteutustapa
- Lähiopetus
- Yksikkö
- Business
- Opetuskielet
- englanti
- Koulutus
- Bachelor’s Degree in Tourism
Toteutuksella on 17 opetustapahtumaa joiden yhteenlaskettu kesto on 25 t 30 min.
| Aika | Aihe | Tila |
|---|---|---|
|
Ti 10.03.2026 klo 12:45 - 14:15 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L130
TA12L130
|
|
To 12.03.2026 klo 08:30 - 10:00 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L130
TA12L130
|
|
Pe 20.03.2026 klo 10:15 - 11:45 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L130
TA12L130
|
|
Ti 24.03.2026 klo 10:15 - 11:45 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L101
TA12L101
|
|
Ke 01.04.2026 klo 08:30 - 10:00 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L101
TA12L101
|
|
To 02.04.2026 klo 10:15 - 11:45 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L101
TA12L101
|
|
Pe 10.04.2026 klo 10:15 - 11:45 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L101
TA12L101
|
|
Ma 13.04.2026 klo 10:15 - 11:45 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA11L159 Matkailu
TA11L159 Matkailu
|
|
Ke 15.04.2026 klo 08:30 - 10:00 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L126
TA12L126
|
|
Ti 21.04.2026 klo 12:45 - 14:15 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L125
TA12L125
|
|
Ke 22.04.2026 klo 12:45 - 14:15 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L126
TA12L126
|
|
Ti 28.04.2026 klo 08:30 - 10:00 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L101
TA12L101
|
|
Ke 29.04.2026 klo 14:30 - 16:00 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L126
TA12L126
|
|
Ti 05.05.2026 klo 10:15 - 11:45 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA11L159 Matkailu
TA11L159 Matkailu
|
|
To 07.05.2026 klo 10:15 - 11:45 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA11L159 Matkailu
TA11L159 Matkailu
|
|
Ti 12.05.2026 klo 10:15 - 11:45 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA11L159 Matkailu
TA11L159 Matkailu
|
|
Ke 13.05.2026 klo 12:45 - 14:15 (1 t 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L126
TA12L126
|
Arviointiasteikko
0 - 5
Tavoitteet
The student will be able to develop their skills in dealing with customers in different work-based customer service situations. They will learn to perceive the customer service path from the point of view of the customer taking service quality aspects into account.
Through practical exercises and examples, the student will understand the special needs of handicapped guests and learns to consider them during the service design process.
Even well-planned service situations might go wrong. Therefore, the student will learn how to deal with complaints.
The student will understand the significance of sales as a part of customer service and will have the possibility to practise their guiding and instructing skills.
Sisältö
Defining customer services and contacts
The customer journey - developing the customer service path
Measuring service quality
Service design essentials
Customer service made accessible
Complaint management
Customer contacts: selling, guiding and advising