Customer Contacts (4cr)
Code: AT00CR43-3001
General information
- Enrollment
- 30.12.2025 - 26.01.2026
- Registration for introductions has not started yet.
- Timing
- 01.01.2026 - 31.05.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 4 cr
- Local portion
- 4 cr
- Mode of delivery
- Contact learning
- Unit
- Business
- Teaching languages
- English
- Degree programmes
- Bachelor’s Degree in Tourism
Realization has 17 reservations. Total duration of reservations is 25 h 30 min.
| Time | Topic | Location |
|---|---|---|
|
Tue 10.03.2026 time 12:45 - 14:15 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L130
TA12L130
|
|
Thu 12.03.2026 time 08:30 - 10:00 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L130
TA12L130
|
|
Fri 20.03.2026 time 10:15 - 11:45 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L130
TA12L130
|
|
Tue 24.03.2026 time 10:15 - 11:45 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L101
TA12L101
|
|
Wed 01.04.2026 time 08:30 - 10:00 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L101
TA12L101
|
|
Thu 02.04.2026 time 10:15 - 11:45 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L101
TA12L101
|
|
Fri 10.04.2026 time 10:15 - 11:45 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L101
TA12L101
|
|
Mon 13.04.2026 time 10:15 - 11:45 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA11L159 Matkailu
TA11L159 Matkailu
|
|
Wed 15.04.2026 time 08:30 - 10:00 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L126
TA12L126
|
|
Tue 21.04.2026 time 12:45 - 14:15 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L125
TA12L125
|
|
Wed 22.04.2026 time 12:45 - 14:15 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L126
TA12L126
|
|
Tue 28.04.2026 time 08:30 - 10:00 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L101
TA12L101
|
|
Wed 29.04.2026 time 14:30 - 16:00 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L126
TA12L126
|
|
Tue 05.05.2026 time 10:15 - 11:45 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA11L159 Matkailu
TA11L159 Matkailu
|
|
Thu 07.05.2026 time 10:15 - 11:45 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA11L159 Matkailu
TA11L159 Matkailu
|
|
Tue 12.05.2026 time 10:15 - 11:45 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA11L159 Matkailu
TA11L159 Matkailu
|
|
Wed 13.05.2026 time 12:45 - 14:15 (1 h 30 min) |
Customer Contacts AT00CR43-3001 |
TA12L126
TA12L126
|
Evaluation scale
0 - 5
Objective
The student will be able to develop their skills in dealing with customers in different work-based customer service situations. They will learn to perceive the customer service path from the point of view of the customer taking service quality aspects into account.
Through practical exercises and examples, the student will understand the special needs of handicapped guests and learns to consider them during the service design process.
Even well-planned service situations might go wrong. Therefore, the student will learn how to deal with complaints.
The student will understand the significance of sales as a part of customer service and will have the possibility to practise their guiding and instructing skills.
Content
Defining customer services and contacts
The customer journey - developing the customer service path
Measuring service quality
Service design essentials
Customer service made accessible
Complaint management
Customer contacts: selling, guiding and advising