Quality Work in Tourism (2cr)
Code: AM00CT03-3001
General information
- Enrollment
- 30.12.2025 - 26.01.2026
- Registration for the implementation has ended.
- Timing
- 01.01.2026 - 31.05.2026
- Implementation is running.
- Number of ECTS credits allocated
- 2 cr
- Unit
- Business
- Teaching languages
- Finnish
- Degree programmes
- Bachelor’s Degree in Tourism
Realization has 4 reservations. Total duration of reservations is 6 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Fri 20.02.2026 time 12:45 - 14:15 (1 h 30 min) |
Laatutyö matkailualalla AM00CT03-3001 |
Teams
|
|
Fri 27.03.2026 time 10:15 - 11:45 (1 h 30 min) |
Laatutyö matkailualalla AM00CT03-3001 |
TA12L101
TA12L101
|
|
Fri 24.04.2026 time 12:45 - 14:15 (1 h 30 min) |
Laatutyö matkailualalla AM00CT03-3001 |
Teams
|
|
Fri 22.05.2026 time 16:45 - 18:15 (1 h 30 min) |
Laatutyö matkailualalla AM00CT03-3001 |
TA11L159 Matkailu
TA11L159 Matkailu
|
Evaluation scale
0 - 5
Objective
The student's understanding of quality management in tourism will deepen and he/she will be able to apply the principles and methods of quality work in tourism organisations. The student will be able to analyse the quality management processes of a tourism enterprise, understanding their importance in the development of service quality and customer satisfaction.
Execution methods
Contact, remote teaching and independent study.
Content
- Quality work methods and tools
- Planning and implementation of quality work in tourism enterprises
- STF pathway
Location and time
Lähiopetusta kerran kuussa.
Materials
Moodlessa on pakollisia aineistoja (mm. luentomateriaaleja, blogeja, nettisivuja). Näiden lisäksi tarjolla on myös lisäaineistoa ja vapaaehtoisia tehtäviä.
Teaching methods
Lähiopetusta kerran kuussa.
Employer connections
Työelämälähtöisessä kehittämistehtävässä yhteistyötä jonkin hanketoimijan kanssa.
Assessment criteria, excellent (5)
Passed
The student can name and describe quality tools and certificates in the tourism sector and understand the importance of quality work for tourism enterprises.
Fail
The student does not identify quality tools or certificates in the tourism sector and does not understand the importance of quality work for tourism enterprises.