Service Design (2 cr)
Code: AM00CT05-3001
General information
- Enrollment
-
02.12.2025 - 31.12.2025
Registration for introductions has not started yet.
- Timing
-
02.01.2026 - 31.05.2026
The implementation has not yet started.
- Number of ECTS credits allocated
- 2 cr
- Local portion
- 2 cr
- Mode of delivery
- Contact learning
- Unit
- Business
- Teaching languages
- Finnish
- Degree programmes
- Bachelor’s Degree in Tourism
No reservations found for realization AM00CT05-3001!
Objective
The student understands the basics of service design and is able to use the basic tools of service design. The student knows the importance of customer value-based service development and quality as part of profitable business implementation.
Content
- The stages of service design process
- Service design cards
- Service design toolkit
Evaluation scale
0 - 5
Assessment criteria, approved/failed
Passed
The student can name, describe and use key concepts related to service design and use the most important service design tools.
Fail
The student does not identify service design concepts and key tools.