Developing Social Services (5cr)
Code: SO00CA80-3004
General information
- Enrollment
- 31.12.2025 - 26.01.2026
- Registration for the implementation has begun.
- Timing
- 04.01.2026 - 31.07.2026
- Implementation is running.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Sote
- Teaching languages
- Finnish
- Degree programmes
- Bachelor Degree Programme in Social Services
- Teachers
- Anne Erkinheimo-Kyllönen
- Groups
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- Course
- SO00CA80
Realization has 3 reservations. Total duration of reservations is 8 h 0 min.
| Time | Topic | Location |
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Fri 13.02.2026 time 09:00 - 10:30 (1 h 30 min) |
Sosiaalialan palvelujen kehittäminen SO00CA80-3004 |
Teams opetus
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Wed 25.03.2026 time 12:15 - 15:30 (3 h 15 min) |
Sosiaalialan palvelujen kehittäminen SO00CA80-3004 |
Teams opetus
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Fri 24.04.2026 time 12:15 - 15:30 (3 h 15 min) |
Sosiaalialan palvelujen kehittäminen SO00CA80-3004 |
Teams
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Evaluation scale
0 - 5
Objective
The students will adopt a knowledge-based developmental approach. They will be able to identify the development needs of social and educational services and are familiar with ongoing local and national development projects. They will understand what service design is and can utilize it as one of the methods of developing customer orientation in the social services, health care and education sectors. The students will be familiar with the methods of evaluating the quality, efficiency, and effectiveness of social services.
Other recommended studies: to be discussed with the study counsellor in the personal study plan review.
Content
Service design as a method, process and activity involving clients, empathy and customer orientation, development and evaluation of service quality, productivity and effectiveness, product development, understanding of customer service experience / customer understanding: collecting customer feedback and customer data and data processing, innovation.