Service Design (2cr)
Code: AM00CR32-3001
General information
- Enrollment
- 02.07.2026 - 31.07.2026
- Registration for introductions has not started yet.
- Timing
- 01.08.2026 - 31.12.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 2 cr
- Unit
- Business
- Teaching languages
- Finnish
- Degree programmes
- Bachelor’s Degree in Tourism
Unfortunately, no reservations were found for the realization Service Design AM00CR32-3001. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Evaluation scale
0 - 5
Objective
The student understands the basics of service design and is able to use the basic tools of service design. The student knows the importance of customer value-based service development and quality as part of profitable business implementation.
Execution methods
Contact teaching.
Accomplishment methods
Contact teaching. independent study and assigned practice exercises.
Content
- The stages of service design process
- Service design cards
- Service design toolkit
Assessment criteria, approved/failed
Passed
The student can name, describe and use key concepts related to service design and use the most important service design tools.
Fail
The student does not identify service design concepts and key tools.