Working Life Skills in the Tourism SectorLaajuus (5 cr)

Objective

The student knows how to work as a member of a work group in the operating environment of the accommodation and catering sector, participating in a variety of different customer service tasks. The student knows how to name the different tasks of the workplace and the information, skills and attitudes needed in them. The student knows how to apply for a work-life placement that supports his own career planning and can use what he has learned in working life in planning future studies.

Content

- Familiarization with working environments in the tourism industry: company visits
- Career planning
- Applying for a work place
- Practical work in an accommodation environment in various customer service tasks
- Assessment and reporting of learning

Materials

Described in the implementation plan.

Assessment criteria, approved/failed

Passed:
The student participates in guidance meetings according to the work schedule and uses the information to apply for a position during his or her working life. The student works in various customer service tasks as a member of a work group, following the rules of the game of working life. The student observes the operating environment of tourism from the perspective of their own career planning and evaluates the development of knowledge through competencies. The student reports the working hours he has completed in various tasks and prepares a written report according to the instructions.

Failed
The student does not apply for a job or does not report the period of working life according to the instructions.

Execution methods

Lectures and guidance meetings are contact teaching. Practical work is carried out in the workplace that student has found him/herself.

Accomplishment methods

The course includes lectures and guidance meetings as well as working in the operating environment of the accommodation industry. Passing the study course requires participation in meetings according to the work schedule, 4 weeks of practical work in tourism customer service tasks in an accommodation environment, and reporting.