Service DesignLaajuus (2 cr)
Code: AM00CT05
Credits
2 op
Teaching language
- Finnish
Objective
The student understands the basics of service design and is able to use the basic tools of service design. The student knows the importance of customer value-based service development and quality as part of profitable business implementation.
Content
- The stages of service design process
- Service design cards
- Service design toolkit
Assessment criteria, approved/failed
Passed
The student can name, describe and use key concepts related to service design and use the most important service design tools.
Fail
The student does not identify service design concepts and key tools.
Enrollment
02.07.2026 - 31.07.2026
Timing
01.08.2026 - 31.12.2026
Number of ECTS credits allocated
2 op
Mode of delivery
Contact teaching
Unit
Business
Teaching languages
- Finnish
Degree programmes
- Bachelor’s Degree in Tourism
Teachers
- Anne Määttä
Groups
-
AMM25KAMM25K
Objective
The student understands the basics of service design and is able to use the basic tools of service design. The student knows the importance of customer value-based service development and quality as part of profitable business implementation.
Content
- The stages of service design process
- Service design cards
- Service design toolkit
Evaluation scale
0 - 5
Assessment criteria, approved/failed
Passed
The student can name, describe and use key concepts related to service design and use the most important service design tools.
Fail
The student does not identify service design concepts and key tools.