Service DesignLaajuus (2 cr)

Objective

The student understands the basics of service design and is able to use the basic tools of service design. The student knows the importance of customer value-based service development and quality as part of profitable business implementation.

Content

- The stages of service design process
- Service design cards
- Service design toolkit

Assessment criteria, approved/failed

Passed
The student can name, describe and use key concepts related to service design and use the most important service design tools.

Fail
The student does not identify service design concepts and key tools.

Execution methods

Contact, remote teaching and independent study.