Service Business (5cr)
Code: LT00BF18-3003
General information
- Enrollment
- 02.12.2021 - 31.12.2021
- Registration for the implementation has ended.
- Timing
- 01.01.2022 - 31.07.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 5 cr
- Mode of delivery
- Contact learning
- Unit
- Business
- Teaching languages
- Finnish
- Degree programmes
- BACHELORS DEGREE IN BUSINESS ADMINISTRATION
- Teachers
- Anne Karhu
- Course
- LT00BF18
Unfortunately, no reservations were found for the realization Service Business LT00BF18-3003. It's possible that the reservations have not yet been published or that the realization is intended to be completed independently.
Evaluation scale
Hylätty/Hyväksytty
Content scheduling
Sisällön jaksotus etenee käytännön kehittämistyön mukaisesti
Objective
The student understands the concept of service business where service forms the basis of value delivery. The objective is that the student recognizes different processes and development needs related to services and knows the special features in service marketing. The student understands the importance of customer satisfaction, customer relation thinking and customer experience and strengthens his/her knowledge in customer oriented service development
Content
Providing services
Service marketing and networks
Quality of services
Productization of services
Service innovations and development of service business
Service design and proactive interaction of service
User oriented innovation process.
Location and time
Kevätlukukausi 2022, Kajaani
Materials
Opettajan osoittama materiaali ja suositeltava kirjallisuus esitetään Moodlessa
Teaching methods
TK-opinnot: tiimityöskentely, kehittämisprojekti
Itsenäinen opiskelu
Employer connections
Työelämäyhteistyö: käytännön kehittämisprojekti
Exam schedules
Oppimistehtävien ja käytännön kehittämistyön toteutuksen määräajat sovitaan yhdessä ja prosessiin perustuen
Completion alternatives
Opintojakso on mahdollista opinnollistaa
Student workload
Opintojakson laajuus 5 op vastaa opiskelijan työtä noin 133h.
Assessment criteria, approved/failed
Tiedot:
Opiskelija kuvaa ja selittää keskeisten palveluliiketoimintaan kuuluvien käsitteiden ja elementtien pääsisällöt. Käsitteiden käyttö ja hyödyntäminen tehtävissä on johdonmukaista ja loogista.
Taidot:
Opiskelija osaa hyödyntää parhaiten soveltuvia asiakaskeskeisen palveluliiketoiminnan prosesseja ja näkökulmia.
Asenteet:
Opiskelija toimii itsenäisesti ja osaa perustella johdonmukaisesti ratkaisunsa. Opiskelija osaa toimia ammatillisesti asiakastilanteissa ja ryhmän jäsenenä yhteisen tavoitteen saavuttamiseksi.
Assessment criteria, satisfactory (1)
The student describes and explains the main contents of essential concepts in service business. Use of concepts is consistent and logic.
The student can use the most appropriate processes in customer oriented service business, acts independently and can justify the solutions consistently.
Assessment criteria, good (3)
The student describes and explains the main contents of essential concepts in service business. Use of concepts is consistent and logic.
The student can use the most appropriate processes in customer oriented service business, acts independently and can justify the solutions consistently.
Assessment criteria, excellent (5)
The student uses, compares and applies the essential concepts in service business. The use of concepts is versatile, professional and justified.
The student can apply and combine earlier marketing knowledge efficiently in development tasks.
The student shows critical judgement and takes future challenges in customer oriented service business into consideration reaching the objectives on own initiative and in self-guidance.