Skip to main content

Hospitality and Facility Management (5 cr)

Code: AT00BY62-3008

General information


Enrollment
19.08.2025 - 22.09.2025
Registration for introductions has not started yet.
Timing
01.08.2025 - 31.12.2025
The implementation has not yet started.
Number of ECTS credits allocated
5 cr
Local portion
5 cr
Mode of delivery
Contact learning
Unit
Business
Teaching languages
English
Degree programmes
Bachelor’s Degree in Tourism
Teachers
Arto Heikkinen
Eljas Johansson
Groups
LBI24S
LBI24S
AMA24S
AMA24S
ATA24S
ATA24S
Course
AT00BY62

Realization has 40 reservations. Total duration of reservations is 142 h 30 min.

Time Topic Location
Wed 03.09.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Thu 04.09.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Wed 10.09.2025 time 12:45 - 14:15
(1 h 30 min)
Congress and Meeting Management MICE AT00BY61-3009 & Managing Customer Experience AT00BY63-3008 & Hospitality and Facility Management AT00BY62-3008
Teams
Thu 11.09.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
Teams
Fri 12.09.2025 time 08:30 - 11:45
(3 h 15 min)
Congress and Meeting Management MICE AT00BY61-3009 & Hospitality and Facility Management AT00BY62-3008 & Managing Customer Experience AT00BY63-3008
Teams
Wed 17.09.2025 time 12:45 - 16:00
(3 h 15 min)
Experiential Events & Profitable Event Management & Managing Customer Experience & Congress and Meeting Management MICE & Hospitality and Facility Management
TA21L148-aud TA21L148-aud
Thu 18.09.2025 time 12:45 - 16:00
(3 h 15 min)
Experiential Events BC00BY75-3019, Profitable Event Management BC00BY76-3011, Managing Customer Experience AT00BY63-3008, Congress and Meeting Management MICE AT00BY61-3009, Hospitality and Facility Management AT00BY62-3008
TA21L148-aud TA21L148-aud
Fri 19.09.2025 time 08:30 - 11:45
(3 h 15 min)
Experiential Events BC00BY75-3019, Profitable Event Management BC00BY76-3011, Managing Customer Experience AT00BY63-3008, Congress and Meeting Management MICE AT00BY61-3009, Hospitality and Facility Management AT00BY62-3008
TA21L148-aud TA21L148-aud
Wed 24.09.2025 time 12:45 - 16:00
(3 h 15 min)
Nordic Business Forum_Experiential Events & Profitable Event Management & Managing Customer Experience & Congress and Meeting Management MICE & Hospitality and Facility Management
Thu 25.09.2025 time 12:45 - 16:00
(3 h 15 min)
Nordic Business Forum_Experiential Events & Profitable Event Management & Managing Customer Experience & Congress and Meeting Management MICE & Hospitality and Facility Management
Fri 26.09.2025 time 08:30 - 11:45
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Mon 29.09.2025 time 08:00 - 16:00
(8 h 0 min)
Study trip_EVENT MANAGEMENT & HOSPITALITY MANAGEMENT & TAPAHTUMATUOTANTO -MODULES
Tue 30.09.2025 time 08:00 - 16:00
(8 h 0 min)
Study trip_EVENT MANAGEMENT & HOSPITALITY MANAGEMENT & TAPAHTUMATUOTANTO -MODULES
Wed 01.10.2025 time 08:00 - 16:00
(8 h 0 min)
Study trip_EVENT MANAGEMENT & HOSPITALITY MANAGEMENT & TAPAHTUMATUOTANTO -MODULES
Thu 02.10.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Fri 03.10.2025 time 08:30 - 11:45
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Thu 09.10.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L148-aud TA21L148-aud
Fri 10.10.2025 time 08:30 - 11:45
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Wed 22.10.2025 time 12:45 - 16:00
(3 h 15 min)
Experiential Events & Profitable Event Management & Managing Customer Experience & Congress and Meeting Management MICE & Hospitality and Facility Management
TA11L156-aud TA11L156-aud
Thu 23.10.2025 time 12:45 - 16:00
(3 h 15 min)
Experiential Events & Profitable Event Management & Managing Customer Experience & Congress and Meeting Management MICE & Hospitality and Facility Management
TA21L148-aud TA21L148-aud
Fri 24.10.2025 time 08:30 - 11:45
(3 h 15 min)
Experiential Events & Profitable Event Management & Managing Customer Experience & Congress and Meeting Management MICE & Hospitality and Facility Management
TA21L148-aud TA21L148-aud
Wed 29.10.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Wed 05.11.2025 time 12:45 - 16:00
(3 h 15 min)
Experiential Events & Profitable Event Management & Managing Customer Experience & Congress and Meeting Management MICE & Hospitality and Facility Management
TA11L156-aud TA11L156-aud
Thu 06.11.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L159 TA21L159
Fri 07.11.2025 time 08:30 - 11:45
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Wed 12.11.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Thu 13.11.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L149 TA21L149
Fri 14.11.2025 time 08:30 - 11:45
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Wed 19.11.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Thu 20.11.2025 time 12:45 - 16:00
(3 h 15 min)
Experiential Events & Profitable Event Management & Managing Customer Experience & Congress and Meeting Management MICE & Hospitality and Facility Management
TA11L156-aud TA11L156-aud
Fri 21.11.2025 time 08:30 - 11:45
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Wed 26.11.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA11L156-aud TA11L156-aud
Thu 27.11.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA12L119 TA12L119
Fri 28.11.2025 time 08:30 - 11:45
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA12L103 TA12L103
Wed 03.12.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Thu 04.12.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Fri 05.12.2025 time 08:30 - 11:45
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Wed 10.12.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Thu 11.12.2025 time 12:45 - 16:00
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Fri 12.12.2025 time 08:30 - 11:45
(3 h 15 min)
Congress and Meeting Management MICE & Managing Customer Experience & Hospitality and Facility Management
TA21L147 TA21L147
Changes to reservations may be possible.

Objective

Competitiveness in the hospitality industry requires a comprehensive understanding of the operating environment in the sector. Upon completion of the course, the student will gain versatile knowledge needed to operate in the hospitality industry and has the ability to plan, manage, and develop operational processes. The student is familiar with different types of hospitality businesses and can outline main operational, distribution, and revenue management operations. Facility Management under the aspect of Hospitality includes property management, legalities, safety, and quality standards as well as sustainability.

Content

• Key concepts, phenomena, and various types of the Hospitality industry
• Branding and different customer segments
• Destination development under the influence of the hospitality industry
• Operational management of Hospitality industry (Front of house & Back of house)
• Marketing, sales, distribution, and revenue management
• Legalities, safety, quality, and sustainability under facility management
• Future trends of the Hospitality industry

Evaluation scale

0 - 5

Assessment criteria, excellent (5)

The student uses professional terminology proficiently and comprehensively, combining concepts into coherent wholes.
The student can analyze, compare, synthesize, and select information and present alternative approaches.
The student can critically analyze, reflect upon, and evaluate their competence and professional practices using acquired knowledge.
The student critically assesses and utilizes professional techniques and models relevant to their field.
The student acts customer-oriented, and goal-driven.
The student collaborates as a team member, enhancing and developing group activities.
The student applies professional ethical principles in their actions.

Assessment criteria, good (3)

The student consistently uses professional terminology.
The student can identify, describe, and justify fundamental knowledge in their field.
The student selects appropriate approaches based on acquired information and instructions.
The student can evaluate and reflect on their competence and professional practices and apply relevant techniques and models.
The student acts independently and responsibly in diverse tasks.
The student works customer-oriented and goal-driven.
The student collaborates as a team member to achieve common goals.
The student justifies actions based on professional ethical principles.

Assessment criteria, satisfactory (1)

The student can use key professional terminology appropriately.
The student names and describes fundamental knowledge in their field.
The student acts purposefully based on acquired information and instructions.
The student is a member of a team and takes other team members into consideration.

Objective

Competitiveness in the hospitality industry requires a comprehensive understanding of the operating environment in the sector. Upon completion of the course, the student will gain versatile knowledge needed to operate in the hospitality industry and has the ability to plan, manage, and develop operational processes. The student is familiar with different types of hospitality businesses and can outline main operational, distribution, and revenue management operations. Facility Management under the aspect of Hospitality includes property management, legalities, safety, and quality standards as well as sustainability.

Execution methods

Contact teaching

Accomplishment methods

Lecture
Workshops
Projects
Assignments

Content

• Key concepts, phenomena, and various types of the Hospitality industry
• Branding and different customer segments
• Destination development under the influence of the hospitality industry
• Operational management of Hospitality industry (Front of house & Back of house)
• Marketing, sales, distribution, and revenue management
• Legalities, safety, quality, and sustainability under facility management
• Future trends of the Hospitality industry

Go back to top of page