Service Design (2cr)
Code: AM00CT05-3001
General information
- Enrollment
- 30.12.2025 - 26.01.2026
- Registration for the implementation has begun.
- Timing
- 02.01.2026 - 31.05.2026
- The implementation has not yet started.
- Number of ECTS credits allocated
- 2 cr
- Unit
- Business
- Teaching languages
- Finnish
- Degree programmes
- Bachelor’s Degree in Tourism
Realization has 2 reservations. Total duration of reservations is 3 h 0 min.
| Time | Topic | Location |
|---|---|---|
|
Fri 27.03.2026 time 08:30 - 10:00 (1 h 30 min) |
Palvelumuotoilu AM00CT05-3001 |
TA11L159 Matkailu
TA11L159 Matkailu
|
|
Fri 24.04.2026 time 10:15 - 11:45 (1 h 30 min) |
Palvelumuotoilu AM00CT05-3001 |
Teams
|
Evaluation scale
0 - 5
Objective
The student understands the basics of service design and is able to use the basic tools of service design. The student knows the importance of customer value-based service development and quality as part of profitable business implementation.
Execution methods
Contact, remote teaching and independent study.
Content
- The stages of service design process
- Service design cards
- Service design toolkit
Assessment criteria, approved/failed
Passed
The student can name, describe and use key concepts related to service design and use the most important service design tools.
Fail
The student does not identify service design concepts and key tools.