Study Guide

Objective

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage.

Content

Genres of academic English
Academic style and structures
Paraphrase and summary
Avoiding plagiarism: referencing
Academic presentations

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Assessment criteria, good (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

To be awarded a grade 1, all assessed assignments must be completed and approved and any possible exam result must be at least 50%.

Qualifications

B2, Common European Framework of Reference for Languages

Further information

If you have completed a course of similar content and scope (3 ECTS) please inquire about the possibility of having the course accredited.
Please note previous courses cannot be more than 10 years old.

Objective

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage.

Content

Genres of academic English
Academic style and structures
Paraphrase and summary
Avoiding plagiarism: referencing
Academic presentations

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Assessment criteria, good (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

To be awarded a grade 1, all assessed assignments must be completed and approved and any possible exam result must be at least 50%.

Qualifications

B2, Common European Framework of Reference for Languages

Further information

If you have completed a course of similar content and scope (3 ECTS) please inquire about the possibility of having the course accredited.
Please note previous courses cannot be more than 10 years old.

Objective

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage.

Content

Genres of academic English
Academic style and structures
Paraphrase and summary
Avoiding plagiarism: referencing
Academic presentations

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Assessment criteria, good (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

To be awarded a grade 1, all assessed assignments must be completed and approved and any possible exam result must be at least 50%.

Qualifications

B2, Common European Framework of Reference for Languages

Further information

If you have completed a course of similar content and scope (3 ECTS) please inquire about the possibility of having the course accredited.
Please note previous courses cannot be more than 10 years old.

Objective

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage.

Content

Genres of academic English
Academic style and structures
Paraphrase and summary
Avoiding plagiarism: referencing
Academic presentations

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Assessment criteria, good (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

To be awarded a grade 1, all assessed assignments must be completed and approved and any possible exam result must be at least 50%.

Qualifications

B2, Common European Framework of Reference for Languages

Further information

If you have completed a course of similar content and scope (3 ECTS) please inquire about the possibility of having the course accredited.
Please note previous courses cannot be more than 10 years old.

Objective

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage. This course will prepare students for writing their thesis, maturity test and abstract.

Content

Surveys, questionnaires, and interviews
Combining multiple sources (literature review) and referencing
Thesis planning

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Assessment criteria, good (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

Qualifications

B2, Common European Framework of Reference for Languages

Objective

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage. This course will prepare students for writing their thesis, maturity test and abstract.

Content

Surveys, questionnaires, and interviews
Combining multiple sources (literature review) and referencing
Thesis planning

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Assessment criteria, good (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

Qualifications

B2, Common European Framework of Reference for Languages

Objective

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage. This course will prepare students for writing their thesis, maturity test and abstract.

Content

Surveys, questionnaires, and interviews
Combining multiple sources (literature review) and referencing
Thesis planning

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Assessment criteria, good (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

Qualifications

B2, Common European Framework of Reference for Languages

Objective

Students will improve their oral and written communication skills and academic vocabulary. In written communication, the focus will be on academic writing and in oral communication, formal English language usage. This course will prepare students for writing their thesis, maturity test and abstract.

Content

Surveys, questionnaires, and interviews
Combining multiple sources (literature review) and referencing
Thesis planning

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can use the features of formal and academic writing systematically and reflectively. His/her grammar usage is impeccable. The student can write a text according to the features of academic writing with fluency using varied and appropriate vocabulary, and correctly referenced academic sources. The student has an extensive academic vocabulary. The student is able to communicate fluently in both writing and speaking while demonstrating an awareness of formal academic style.

Assessment criteria, good (3)

The student can identify and apply the features of academic writing fairly consistently. The student is able to use grammar correctly although some errors might occur. The student can write a text according to the main features of academic writing with relative fluency, using a variety of vocabulary and sources that are mainly referenced correctly. The student has a good command of academic vocabulary. The student is able to communicate clearly in writing and orally without reading directly from a text.

Arviointikriteerit, tyydyttävä (1)

The student can recognize and name the features of academic writing. However, the student's language usage may be inconsistent with the norms of standard English and academic writing and basic errors in style, grammar, pronunciation, and intonation occur. The student can write an understandable and logical text with appropriate content using some academic concepts of his/her field. The student is able to communicate the main ideas of a topic in writing and orally.

Qualifications

B2, Common European Framework of Reference for Languages

Objective

The students will be able to describe accommodation operations in Finland and worldwide and explain the different forms of accommodation. They will understand the internal and external operational environment of accommodation operations and will master the main duties and tasks associated with working in the accommodation business.

Content

The history of accommodation as a business
Forms of accommodation business
The operational environments of accommodation
Housekeeping
Digital business and marketing
Reservation/booking software and systems
Yield Management

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to extensively describe and analyse the main features and phases of the history of accommodation in Finland and worldwide to this day. They are able to explain in depth different forms of accommodation while being able to analyse the accommodation operational environment. They are able to use hotel reservation software independently and extensively and have extensively mastered the comprehensive principles of housekeeping. The students are able to work as members of a group to further and develop the work of the team and they are able to apply theoretical knowledge in practice.

Assessment criteria, good (3)

The students are able to describe in depth the main features and phases of the history of accommodation in Finland and worldwide to this day. They are able to explain extensively different forms of accommodation and describe the accommodation operational environment. They are able to use hotel reservation software independently and have mastered the principles of housekeeping well. The students are able to work as members of a group to achieve common goals and they are able to justify their work according to professional ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to describe to a satisfactory degree, the main features and phases of the history of accommodation in Finland and worldwide to this day. They are able to explain to some degree, the different forms of accommodation and describe the accommodation operational environment. They are able to use the main functions of hotel reservation software and have satisfactorily mastered the principles of housekeeping. The students are able to work as members of a group taking others into account and they are able to work according to professional ethical principles.

Objective

To provide students with a sound command of business mathematics skills and the ability to apply them in different areas of business life

Content

Review of the basic mathematical operations needed in business mathematics
Percentage calculations
Index numbers
Simple interest calculation and its applications
Compound interest calculations and its applications
Credit and loans
Investments

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Approximately 90-100 % of maximum points in exam.

Assessment criteria, good (3)

Approximately 66-90 % of maximum points in exam Students know how to apply calculation principles to basic cases.

Arviointikriteerit, tyydyttävä (1)

Approximately 50-65 % of maximum points in exam; Students know how to calculate basic calculations.

Objective

To provide students with a sound command of business mathematics skills and the ability to apply them in different areas of business life

Content

Review of the basic mathematical operations needed in business mathematics
Percentage calculations
Index numbers
Simple interest calculation and its applications
Compound interest calculations and its applications
Credit and loans
Investments

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Approximately 90-100 % of maximum points in exam.

Assessment criteria, good (3)

Approximately 66-90 % of maximum points in exam Students know how to apply calculation principles to basic cases.

Arviointikriteerit, tyydyttävä (1)

Approximately 50-65 % of maximum points in exam; Students know how to calculate basic calculations.

Objective

The students will adopt an entrepreneurial attitude, learn to understand fundamental business concepts and processes and the significance of business operations in society. The students will also be able to describe the basic functions of a company and understand the basics of running a profitable business.

Content

The significance of business operations in society
External and internal entrepreneurship
Business concept and idea
Basic business model and processes
Stakeholders and networking
Company forms
Marketing and customer oriented working methods
Business profitability

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to use business concepts extensively and combine them.
The students are able to analyse, compare, and critically assess their own business competence and business practices using acquired knowledge. They can work as a group advancing and developing the group's activities.

Assessment criteria, good (3)

The students are able to describe and give reasons for business and entrepreneurial practices. They are able to work independently according to existing knowledge and guidelines and can apply business methods and models in business operations. The students are able to work as group to achieve common goals and to justify their activities according to professional ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to define and use fundamental business concepts in accordance with professional ethical principles.

Objective

The students will adopt an entrepreneurial attitude, learn to understand fundamental business concepts and processes and the significance of business operations in society. The students will also be able to describe the basic functions of a company and understand the basics of running a profitable business.

Content

The significance of business operations in society
External and internal entrepreneurship
Business concept and idea
Basic business model and processes
Stakeholders and networking
Company forms
Marketing and customer oriented working methods
Business profitability

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to use business concepts extensively and combine them.
The students are able to analyse, compare, and critically assess their own business competence and business practices using acquired knowledge. They can work as a group advancing and developing the group's activities.

Assessment criteria, good (3)

The students are able to describe and give reasons for business and entrepreneurial practices. They are able to work independently according to existing knowledge and guidelines and can apply business methods and models in business operations. The students are able to work as group to achieve common goals and to justify their activities according to professional ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to define and use fundamental business concepts in accordance with professional ethical principles.

Objective

Student learn to understand the concepts and phenomena of MICE(Meetings, incentives, conferences and exhibitions) in the hospitality industry and how to manage it. Upon completion of the course, the student has a comprehensive view of congress and meeting management and can outline the main characteristics of MICE industry. The student is familiar with differences between meetings, congresses, incentives, and events and understands MICE industry role in destination and company level. The student knows how to plan, sell, price, develop, and analyze MICE products for different customer segments sustainably.

Content

• Key concepts, phenomena and various types of MICE industry
• Development and significance of MICE industry
• Congress and meeting management and its critical success factors
• Sales and development operations and strategies in MICE industry
• Safety and sustainability in MICE industry
• Digital development and future trends of MICE

Location and time

According to schedule - part of the Hospitality Module

Materials

Available on Moodle

Teaching methods

Contact teaching including project work, study trips, guest lectures and workshops.

Employer connections

Practical project work and study trips to companies in the field of Hospitality

Completion alternatives

Not available

Student workload

135h of student work including attending lectures, workshops, study trips, project work and assignments

Content scheduling

As advised in Moodle

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student uses professional terminology proficiently and comprehensively, combining concepts into coherent wholes.
The student can analyze, compare, synthesize, and select information and present alternative approaches.
The student can critically analyze, reflect upon, and evaluate their competence and professional practices using acquired knowledge.
The student critically assesses and utilizes professional techniques and models relevant to their field.
The student acts customer-oriented, and goal-driven.
The student collaborates as a team member, enhancing and developing group activities.
The student applies professional ethical principles in their actions.

Assessment criteria, good (3)

The student consistently uses professional terminology.
The student can identify, describe, and justify fundamental knowledge in their field.
The student selects appropriate approaches based on acquired information and instructions.
The student can evaluate and reflect on their competence and professional practices and apply relevant techniques and models.
The student acts independently and responsibly in diverse tasks.
The student works customer-oriented and goal-driven.
The student collaborates as a team member to achieve common goals.
The student justifies actions based on professional ethical principles.

Arviointikriteerit, tyydyttävä (1)

The student can use key professional terminology appropriately.
The student names and describes fundamental knowledge in their field.
The student acts purposefully based on acquired information and instructions.
The student is a member of a team and takes other team members into consideration.

Assessment methods and criteria

Part of the Hospitality Module - 1 grade for the entire module

Toteutuksen arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Toteutuksen arviointikriteerit, hyvä (3-4)

• Knowledge: demonstrate ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

• Knowledge: ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Objective

The students will be able to identify the main principles of occupational wellbeing and applying this awareness in working life connections. They will be able to improve their own wellbeing during their studies.

Content

Wellbeing services
Ergonomic and occupational safety perspectives
Wellbeing technology

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework of occupational wellbeing
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Assessment criteria, good (3)

• Knowledge: demonstrate ability to systematically use the concepts of occupational wellbeing with ability to name, describe and give reasons for basic knowledge of the theories and concepts of occupational wellbeing
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Arviointikriteerit, tyydyttävä (1)

• Knowledge: ability to identify the main/individual concepts of occupational wellbeing and applies basic analysis using the concepts and theories of occupational wellbeing; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Objective

The students will be able to develop their skills in dealing with customers in different work based customer service situations. They will learn to perceive the customer service path from the point of view of the customer. The students will understand the significance of sales as a part of customer service.

Content

How the service system is structured
Customer service: sales, guiding and advising
Planning a customer-oriented service process
Customer service blueprinting and service design basics

Evaluation scale

0 - 5

Assessment criteria, approved/failed

Pass/Fail
Pass: The students are able to work in customer service in a customer and goal-oriented manner and independently with a developmental approach to their work. They are able to explain the customer service path and can evaluate it from the customer’s point of view. The students are able to conduct sales discussions in different customer service situations.
Fail: The students are unable to work in service situations and are unable to understand the service system as a whole.

Objective

The students will understand the significance of memorable experiences and narratives in event production and the role of catering as a part of the event experience.
The students will be able to plan responsible events taking into account the special features of the region and the opportunities offered by the environment.

Content

Memorable experience
Creating narratives
Catering as a part of events
Responsibility
Special cultural features

Evaluation scale

0 - 5

Objective

The students will participate in producing an event. They be able to work within different roles within the event in a responsible and expert way as well as to evaluate the success of the event.

Evaluation scale

0 - 5

Objective

Students will be able to communicate on a day to day basic in Finnish and will get to know Finland: the country, its society, people, language and culture.

Content

Pronunciation, reading and conversation practice.
Basic vocabulary and phrases used in simple everyday communication.

Finnish culture and history.

Materials

Paavilainen & Mänty: Hauska tavata! 2022. Suomen kustannusyhdistys ry.
Kuparinen, Tapaninen & Kuisma: Sun Suomi. 2014. Otava.
Material in Moodle

Teaching methods

Individual, peer and group work in and outside of classroom.

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can speak satisfactory Finnish in short conversations about everyday life. The Student is able to identify necessary information in short texts and in spoken language.

Assessment criteria, good (3)

The student understands topics of conversations he/she is involved in. He/she can answer questions in short phrases. The Student can read short texts, F.e. signs or advertisements of his/her interest.

Arviointikriteerit, tyydyttävä (1)

Students can form comprehensible sentences using standard Finnish and recognize numerals in their basic form and can converse using simple questions and answers.

Objective

Students will be able to communicate on a day to day basic in Finnish and will get to know Finland: the country, its society, people, language and culture.

Content

Pronunciation, reading and conversation practice.
Basic vocabulary and phrases used in simple everyday communication.

Finnish culture and history.

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can speak satisfactory Finnish in short conversations about everyday life. The Student is able to identify necessary information in short texts and in spoken language.

Assessment criteria, good (3)

The student understands topics of conversations he/she is involved in. He/she can answer questions in short phrases. The Student can read short texts, F.e. signs or advertisements of his/her interest.

Arviointikriteerit, tyydyttävä (1)

Students can form comprehensible sentences using standard Finnish and recognize numerals in their basic form and can converse using simple questions and answers.

Objective

Students will be able to communicate on a day to day basic in Finnish and will get to know Finland: the country, its society, people, language and culture.

Content

Pronunciation, reading and conversation practice.
Basic vocabulary and phrases used in simple everyday communication.

Finnish culture and history.

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can speak satisfactory Finnish in short conversations about everyday life. The Student is able to identify necessary information in short texts and in spoken language.

Assessment criteria, good (3)

The student understands topics of conversations he/she is involved in. He/she can answer questions in short phrases. The Student can read short texts, F.e. signs or advertisements of his/her interest.

Arviointikriteerit, tyydyttävä (1)

Students can form comprehensible sentences using standard Finnish and recognize numerals in their basic form and can converse using simple questions and answers.

Objective

Students will be able to communicate on a day to day basic in Finnish and will get to know Finland: the country, its society, people, language and culture.

Content

Pronunciation, reading and conversation practice.
Basic vocabulary and phrases used in simple everyday communication.

Finnish culture and history.

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student can speak satisfactory Finnish in short conversations about everyday life. The Student is able to identify necessary information in short texts and in spoken language.

Assessment criteria, good (3)

The student understands topics of conversations he/she is involved in. He/she can answer questions in short phrases. The Student can read short texts, F.e. signs or advertisements of his/her interest.

Arviointikriteerit, tyydyttävä (1)

Students can form comprehensible sentences using standard Finnish and recognize numerals in their basic form and can converse using simple questions and answers.

Objective

The student will develop his/her Finnish communication skills acquired during the previous course

Content

Vocabulary and phrases needed in Studying and working life, own health care as well as living and running errands in Finnish.

Materials

Paavilainen & Mänty: Hauska tavata! 2022. Suomen kustannusyhdistys ry.
Kuparinen, Tapaninen & Kuisma: Sun Suomi. 2014. Otava.
Material in Moodle

Teaching methods

Group, peer and individual work. Event management.

Employer connections

International week, school cooperation project

Exam schedules

weeks 18-19

International connections

International week

Student workload

5 ECTS; 57 h contact classes, 71 h self-study

Content scheduling

W3 1-2h Information of the course.
Introduction and instructions to the culture
presentation
W4 3-6h Mitä sinä teet?
Self-introduction
Study-related verbs and imperative
W5 8-11h Ohjeet
Free time and hobbies
Verbs and sentence structures
W6 12-15h Mikä kuukausi nyt on?
Seasons, months and weather

W7 16-19h Mitä puen päälle?
Clothing, colours
W8 20-23h Missä sä asut?
Housing
W9 24- 27h Housing
w10 Self-study week: vapaa-aikaa!
w11 28-31h Mikä sinulla on?
Health, describing
w12 32-35h Mikä sinulla on?
Health, health-care, describing
w13 - 14 36-43h Society presentations
w15 44 -47h Housing & traveling; Plural form & K-P-T
Preparing for culture project

w16 48-51h Housing & traveling; Local cases & K-P-T
w17 52-53h Kerrataan!
Vocabulary and grammar
w18 54-55 Revision
w19 56-57 Quiz, FinnFilm review

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The Student can follow conversations about familiar topics and understand the main idea of eg. TV news. He/she gets along in simple social and service situations. The Student can write short notes and use basic grammar adequately.

Assessment criteria, good (3)

The student understands simple spoken and written messages, eg. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she is able to communicate in day-to-day situations in written Finnish, eg. e-mail, personal data.

Arviointikriteerit, tyydyttävä (1)

The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Assessment methods and criteria

Active attendance during classes (80%), returning assignments by deadline, active participation to project work, self-assessment, exam (5 - 0)

Excellent (5)
The student can follow conversations about familiar topics and understand the main idea of F.e. TV news. He/she gets along in simple social and service situations. The student can write short notes and use basic grammar adequately.


The student understands simple spoken and written messages, F.e. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she can communicate in day-to-day situations in written Finnish, F.e. e-mail, personal data.

Satisfactory (1-2)
The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Objective

The student will develop his/her Finnish communication skills acquired during the previous course

Content

Vocabulary and phrases needed in Studying and working life, own health care as well as living and running errands in Finnish.

Materials

Paavilainen & Mänty: Hauska tavata! 2022. Suomen kustannusyhdistys ry.
Kuparinen, Tapaninen & Kuisma: Sun Suomi. 2014. Otava.
Material in Moodle

Teaching methods

Group, peer and individual work. Event management.

Employer connections

International week, school cooperation project

Exam schedules

weeks 18-19

International connections

International week

Student workload

5 ECTS; 57 h contact classes, 71 h self-study

Content scheduling

W3 1-2h Information of the course.
Introduction and instructions to the culture
presentation
W4 3-6h Mitä sinä teet?
Self-introduction
Study-related verbs and imperative
W5 8-11h Ohjeet
Free time and hobbies
Verbs and sentence structures
W6 12-15h Mikä kuukausi nyt on?
Seasons, months and weather

W7 16-19h Mitä puen päälle?
Clothing, colours
W8 20-23h Missä sä asut?
Housing
W9 24- 27h Housing
w10 Self-study week: vapaa-aikaa!
w11 28-31h Mikä sinulla on?
Health, describing
w12 32-35h Mikä sinulla on?
Health, health-care, describing
w13 - 14 36-43h Society presentations
w15 44 -47h Housing & traveling; Plural form & K-P-T
Preparing for culture project

w16 48-51h Housing & traveling; Local cases & K-P-T
w17 52-53h Kerrataan!
Vocabulary and grammar
w18 54-55 Revision
w19 56-57 Quiz, FinnFilm review

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The Student can follow conversations about familiar topics and understand the main idea of eg. TV news. He/she gets along in simple social and service situations. The Student can write short notes and use basic grammar adequately.

Assessment criteria, good (3)

The student understands simple spoken and written messages, eg. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she is able to communicate in day-to-day situations in written Finnish, eg. e-mail, personal data.

Arviointikriteerit, tyydyttävä (1)

The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Assessment methods and criteria

Active attendance during classes (80%), returning assignments by deadline, active participation to project work, self-assessment, exam (5 - 0)

Excellent (5)
The student can follow conversations about familiar topics and understand the main idea of F.e. TV news. He/she gets along in simple social and service situations. The student can write short notes and use basic grammar adequately.


The student understands simple spoken and written messages, F.e. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she can communicate in day-to-day situations in written Finnish, F.e. e-mail, personal data.

Satisfactory (1-2)
The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Objective

The student will develop his/her Finnish communication skills acquired during the previous course

Content

Vocabulary and phrases needed in Studying and working life, own health care as well as living and running errands in Finnish.

Materials

Paavilainen & Mänty: Hauska tavata! 2022. Suomen kustannusyhdistys ry.
Kuparinen, Tapaninen & Kuisma: Sun Suomi. 2014. Otava.
Material in Moodle

Teaching methods

Group, peer and individual work. Managing an event.

Employer connections

International week, project

Exam schedules

weeks 18-19

International connections

International week

Student workload

5 ECTS; 57 h contact classes, 71 h self-study

Content scheduling

W3 1-2h Information of the course.
Introduction and instructions to the culture
presentation
W4 3-6h Mitä sinä teet?
Self-introduction
Study-related verbs and imperative
W5 8-11h Ohjeet
Free time and hobbies
Verbs and sentence structures
W6 12-15h Mikä kuukausi nyt on?
Seasons, months and weather

W7 16-19h Mitä puen päälle?
Clothing, colours
W8 20-23h Missä sä asut?
Housing
W9 24- 27h Housing
w10 Self-study week: vapaa-aikaa!
w11 28-31h Mikä sinulla on?
Health, describing
w12 32-35h Mikä sinulla on?
Health, health-care, describing
w13 - 14 36-43h Society presentations
w15 44 -47h Housing & traveling; Plural form & K-P-T
Preparing for culture project

w16 48-51h Housing & traveling; Local cases & K-P-T
w17 52-53h Kerrataan!
Vocabulary and grammar
w18 54-55 Revision
w19 56-57 Quiz, FinnFilm review

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The Student can follow conversations about familiar topics and understand the main idea of eg. TV news. He/she gets along in simple social and service situations. The Student can write short notes and use basic grammar adequately.

Assessment criteria, good (3)

The student understands simple spoken and written messages, eg. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she is able to communicate in day-to-day situations in written Finnish, eg. e-mail, personal data.

Arviointikriteerit, tyydyttävä (1)

The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Assessment methods and criteria

Active attendance during classes (80%), returning assignments by deadline, active participation to project work, self-assessment, exam (5 - 0)

Excellent (5)
The student can follow conversations about familiar topics and understand the main idea of F.e. TV news. He/she gets along in simple social and service situations. The student can write short notes and use basic grammar adequately.


The student understands simple spoken and written messages, F.e. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she can communicate in day-to-day situations in written Finnish, F.e. e-mail, personal data.

Satisfactory (1-2)
The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Objective

The student will develop his/her Finnish communication skills acquired during the previous course

Content

Vocabulary and phrases needed in Studying and working life, own health care as well as living and running errands in Finnish.

Materials

Paavilainen & Mänty: Hauska tavata! 2022. Suomen kustannusyhdistys ry.
Kuparinen, Tapaninen & Kuisma: Sun Suomi. 2014. Otava.
Material in Moodle

Teaching methods

Group, peer and individual work. Event management.

Employer connections

International week, school cooperation project

Exam schedules

weeks 18-19

International connections

International week

Student workload

5 ECTS; 57 h contact classes, 71 h self-study

Content scheduling

W3 1-2h Information of the course.
Introduction and instructions to the culture
presentation
W4 3-6h Mitä sinä teet?
Self-introduction
Study-related verbs and imperative
W5 8-11h Ohjeet
Free time and hobbies
Verbs and sentence structures
W6 12-15h Mikä kuukausi nyt on?
Seasons, months and weather

W7 16-19h Mitä puen päälle?
Clothing, colours
W8 20-23h Missä sä asut?
Housing
W9 24- 27h Housing
w10 Self-study week: vapaa-aikaa!
w11 28-31h Mikä sinulla on?
Health, describing
w12 32-35h Mikä sinulla on?
Health, health-care, describing
w13 - 14 36-43h Society presentations
w15 44 -47h Housing & traveling; Plural form & K-P-T
Preparing for culture project

w16 48-51h Housing & traveling; Local cases & K-P-T
w17 52-53h Kerrataan!
Vocabulary and grammar
w18 54-55 Revision
w19 56-57 Quiz, FinnFilm review

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The Student can follow conversations about familiar topics and understand the main idea of eg. TV news. He/she gets along in simple social and service situations. The Student can write short notes and use basic grammar adequately.

Assessment criteria, good (3)

The student understands simple spoken and written messages, eg. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she is able to communicate in day-to-day situations in written Finnish, eg. e-mail, personal data.

Arviointikriteerit, tyydyttävä (1)

The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Assessment methods and criteria

Active attendance during classes (80%), returning assignments by deadline, active participation to project work, self-assessment, exam (5 - 0)

Excellent (5)
The student can follow conversations about familiar topics and understand the main idea of F.e. TV news. He/she gets along in simple social and service situations. The student can write short notes and use basic grammar adequately.


The student understands simple spoken and written messages, F.e. Questions, Requests or Prohibitions. He/she can follow slow conversations about familiar topics. The student can recognize essential information in short Texts. He/she can communicate in day-to-day situations in written Finnish, F.e. e-mail, personal data.

Satisfactory (1-2)
The student understands and can shortly respond to simple Questions about personal topics. He/she can follow slow conversations with support. The student can read short Texts in clear and familiar Contexts. He/she can write short Texts using basic vocabulary and phrases.

Objective

Student will develop his/her ability to operate in a Finnish studying and communication environment. The course is highly recommended for all international Students.

Content

Language skills needed in studying and working in Finnish environment. Getting to know the content of YKI.

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Student can communicate successfully in Finnish when visiting public agencies and offices. He/she can take part in conversations about familiar topics. Student knows some set phrases. He/she understands the main idea and some details in longer Texts like menus, advertisements, timetables and emails. Student can infer the meaning of unknown word from the context. He/she can write a short description about events and experiences.

Assessment criteria, good (3)

Student can follow simple conversation about topics, that are close to him/her. He/she understands the core content of short messages like proclamations or instructions. Student can describe his/her surroundings shortly and gets along in everyday service situations. Student understands short written news and operating directions. He/she can find single information in a two-chapter text. Student writes short notes and list like descriptions about own experiences.

Arviointikriteerit, tyydyttävä (1)

Student can recognize the Topic of simple conversations. He/she can express him-/herself in everyday service situations. Student can understand short notes and instructions well. Student can find answers to questions in short texts. He/she manages basic vocabulary and phrases and can write short texts about concrete needs.

Location and time

Kajaani University of Applied Sciences, TAITO 2

26.1.2024 at 8.15 -11.45 TA21L174
29.1.2024 at 12.30-16.00 TA21L174
2.2.2024 at 8.15-11.45 TA21L174
5.2.2024 at 12.00-16.00 TA21L174

Materials

Korte, H. & Myllyrinne, K. & And R. 2013. Emergency First Aid Instructions

Teaching methods

During the course participant gets to practise hands-on skills in various first aid topics. Aim of the course is to increase
participant`s courage to take action in emergency situations as well as in smaller everyday incidents. First Aid Course
EA 1® -certificate is valid for three years.

Activating lectures 20%
Practical training 80%

Completion alternatives

Presence 100%

Student workload

Contact teaching 16h

Content scheduling

First Aid Course EA 1® 16 h
Course content
• action at an emergency
• life-saving procedures in following situations:
• unconcious casualty
• bls (cpr + aed)
• choking
• severe bleeding
• shock
• sudden cases of illness
• wounds
• burns
• bone fractures
• joint injuries
• other injuries
• poisonings
• accident prevention
• health promotion

Evaluation scale

Hylätty/Hyväksytty

Assessment methods and criteria

Obligation to attend 100%
Active participation

You can have first aid certificate/card from this course

Objective

The student can explain the strategies and Product recommendations related to tourism food services and can use these in the development of tourism food services. The student can distinguish between the most important catering services offered in the tourism industry and understand the application of different elements of hospitality in the implementation of services. He/She is able to take into account food-related restrictions due to cultural, health or other reasons, as well as explain the financial conditions and legal requirements for the production of services.

Content

Finland's food tourism strategy, Food Tourism Product Recommendations
Empowering hospitality - a manual for building a hospitable service culture
Basics of meal planning
Responsibility
Finnish food culture
Nutritional quality
Food safety

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to extensively use the key concepts of food services and can combine basic knowledge of catering, nutrition, table service, serving alcohol, and food safety. They are able to work independently, responsibly, flexibly and with initiative in various learning environments and can choose and use tools as required. The students are able to work as members of a group to further and develop the work of the team according to common rules.

Assessment criteria, good (3)

The students are able to use systematically the key concepts of food services and can explain and give reasons for basic knowledge of catering, nutrition, table service, serving alcohol, and food safety. They are able to work responsibly with initiative in various learning environments and can choose and use tools appropriately. The students are able to work as members of a group to achieve common goals and according to common rules.

Arviointikriteerit, tyydyttävä (1)

The students are able to use the key concepts of food services appropriately and can present their basic knowledge of catering, nutrition, table service, serving alcohol, and food safety. They are able to work responsibly with supervision in various learning environments and can choose and use tools appropriately under supervision. The students are able to work as members of a group according to common rules.

Objective

Competitiveness in the hospitality industry requires a comprehensive understanding of the operating environment in the sector. Upon completion of the course, the student will gain versatile knowledge needed to operate in the hospitality industry and has the ability to plan, manage, and develop operational processes. The student is familiar with different types of hospitality businesses and can outline main operational, distribution, and revenue management operations. Facility Management under the aspect of Hospitality includes property management, legalities, safety, and quality standards as well as sustainability.

Content

• Key concepts, phenomena, and various types of the Hospitality industry
• Branding and different customer segments
• Destination development under the influence of the hospitality industry
• Operational management of Hospitality industry (Front of house & Back of house)
• Marketing, sales, distribution, and revenue management
• Legalities, safety, quality, and sustainability under facility management
• Future trends of the Hospitality industry

Location and time

According to schedule - part of the Hospitality Module

Materials

Available on Moodle

Teaching methods

Contact teaching including project work, study trips, guest lectures and workshops.

Employer connections

Practical project work and study trips to companies in the field of Hospitality

Completion alternatives

not available

Student workload

135h of student work including attending lectures, workshops, study trips, project work and assignments

Content scheduling

will be advised in Moodle

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student uses professional terminology proficiently and comprehensively, combining concepts into coherent wholes.
The student can analyze, compare, synthesize, and select information and present alternative approaches.
The student can critically analyze, reflect upon, and evaluate their competence and professional practices using acquired knowledge.
The student critically assesses and utilizes professional techniques and models relevant to their field.
The student acts customer-oriented, and goal-driven.
The student collaborates as a team member, enhancing and developing group activities.
The student applies professional ethical principles in their actions.

Assessment criteria, good (3)

The student consistently uses professional terminology.
The student can identify, describe, and justify fundamental knowledge in their field.
The student selects appropriate approaches based on acquired information and instructions.
The student can evaluate and reflect on their competence and professional practices and apply relevant techniques and models.
The student acts independently and responsibly in diverse tasks.
The student works customer-oriented and goal-driven.
The student collaborates as a team member to achieve common goals.
The student justifies actions based on professional ethical principles.

Arviointikriteerit, tyydyttävä (1)

The student can use key professional terminology appropriately.
The student names and describes fundamental knowledge in their field.
The student acts purposefully based on acquired information and instructions.
The student is a member of a team and takes other team members into consideration.

Assessment methods and criteria

Part of the Hospitality Module - 1 grade for the entire module

Toteutuksen arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Toteutuksen arviointikriteerit, hyvä (3-4)

• Knowledge: demonstrate ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

• Knowledge: ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Objective

This course covers the information needed to understand the Human Resource Management aspect of an organization. It will develop an understanding of the skills needed for the formulation and implementation of HRM strategies while providing the basic information necessary to understand the function of management and leadership in an organization.

Content

Introduction to the basic principles of human resource management
Introduction to the basic principles of leadership and organization
Human resource policies
Competence-based human resource management
Human resource planning, recruitment, selection and retention
Orientation, training and development
Performance management
Remuneration and reward
Employee relations
International dimensions of HRM

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Assessment criteria, good (3)

• Knowledge: demonstrate ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Arviointikriteerit, tyydyttävä (1)

• Knowledge: ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Assessment criteria, approved/failed

Research project, group work, literature review task and presentation

Objective

This course covers the information needed to understand the Human Resource Management aspect of an organization. It will develop an understanding of the skills needed for the formulation and implementation of HRM strategies while providing the basic information necessary to understand the function of management and leadership in an organization.

Content

Introduction to the basic principles of human resource management
Introduction to the basic principles of leadership and organization
Human resource policies
Competence-based human resource management
Human resource planning, recruitment, selection and retention
Orientation, training and development
Performance management
Remuneration and reward
Employee relations
International dimensions of HRM

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Assessment criteria, good (3)

• Knowledge: demonstrate ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Arviointikriteerit, tyydyttävä (1)

• Knowledge: ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Assessment criteria, approved/failed

Research project, group work, literature review task and presentation

Objective

Students should be able to select and use appropriate software to perform various business functions.
Students should be able to design appropriate formats for presenting data for different purposes and for a variety of business functions, e.g. word-processed documents, PowerPoint presentations and spreadsheet documents.
Students should be able to use Collaboration Tools for Teamwork and small Projects

Content

Introduction to Business Applications and Data Security
Basic functions of word processor software (MS Word)
Presentation graphics (MS Power Point)
Spreadsheets: sheets, formulas, functions and graphics (MS Excel)
Introduction to Collaboration Tools for Teamwork and small Projects

Location and time

Autumn 2023

Materials

The course material is available on the online platform.

Teaching methods

Independent online studies on the Edukamu course platform.

Exam schedules

Retake (by finishing the remaining assignments) is possible on later realizations of the course. The course lecturer will guide the student for the correct realization.

Completion alternatives

Recognition of previously acquired competence is possible through working life experience or replacement assignments from the course lecturer.

Student workload

The course assignments take roughly 2-4 hours per task to complete. The material is in-depth and accurate but there is a large amount of it to go through. Having previous experience with Office programs will make the course easier but a total beginner should prepare by reserving more time.

Assessment criteria, approved/failed

The student returns all nine course assignments with acceptable content. An acceptable assignment requires also correcting any mistakes highlighted by the review team.

Content scheduling

Starting info is held for each group at the beginning of the course, after which the student proceeds through the material independently.

Further information

An Office-compatible PC (not phone or tablet device) is required. Students have access to the university's student Microsoft license which allows installing and activating the programs on personal devices.

Evaluation scale

Hylätty/Hyväksytty

Objective

Students should be able to select and use appropriate software to perform various business functions.
Students should be able to design appropriate formats for presenting data for different purposes and for a variety of business functions, e.g. word-processed documents, PowerPoint presentations and spreadsheet documents.
Students should be able to use Collaboration Tools for Teamwork and small Projects

Content

Introduction to Business Applications and Data Security
Basic functions of word processor software (MS Word)
Presentation graphics (MS Power Point)
Spreadsheets: sheets, formulas, functions and graphics (MS Excel)
Introduction to Collaboration Tools for Teamwork and small Projects

Location and time

Autumn 2023

Materials

The course material is available on the online platform.

Teaching methods

Independent online studies on the Edukamu course platform.

Exam schedules

Retake (by finishing the remaining assignments) is possible on later realizations of the course. The course lecturer will guide the student for the correct realization.

Completion alternatives

Recognition of previously acquired competence is possible through working life experience or replacement assignments from the course lecturer.

Student workload

The course assignments take roughly 2-4 hours per task to complete. The material is in-depth and accurate but there is a large amount of it to go through. Having previous experience with Office programs will make the course easier but a total beginner should prepare by reserving more time.

Assessment criteria, approved/failed

The student returns all nine course assignments with acceptable content. An acceptable assignment requires also correcting any mistakes highlighted by the review team.

Content scheduling

Starting info is held for each group at the beginning of the course, after which the student proceeds through the material independently.

Further information

An Office-compatible PC (not phone or tablet device) is required. Students have access to the university's student Microsoft license which allows installing and activating the programs on personal devices.

Evaluation scale

Hylätty/Hyväksytty

Objective

Students should be able to select and use appropriate software to perform various business functions.
Students should be able to design appropriate formats for presenting data for different purposes and for a variety of business functions, e.g. word-processed documents, PowerPoint presentations and spreadsheet documents.
Students should be able to use Collaboration Tools for Teamwork and small Projects

Content

Introduction to Business Applications and Data Security
Basic functions of word processor software (MS Word)
Presentation graphics (MS Power Point)
Spreadsheets: sheets, formulas, functions and graphics (MS Excel)
Introduction to Collaboration Tools for Teamwork and small Projects

Location and time

Autumn 2023

Materials

The course material is available on the online platform.

Teaching methods

Independent online studies on the Edukamu course platform.

Exam schedules

Retake (by finishing the remaining assignments) is possible on later realizations of the course. The course lecturer will guide the student for the correct realization.

Completion alternatives

Recognition of previously acquired competence is possible through working life experience or replacement assignments from the course lecturer.

Student workload

The course assignments take roughly 2-4 hours per task to complete. The material is in-depth and accurate but there is a large amount of it to go through. Having previous experience with Office programs will make the course easier but a total beginner should prepare by reserving more time.

Assessment criteria, approved/failed

The student returns all nine course assignments with acceptable content. An acceptable assignment requires also correcting any mistakes highlighted by the review team.

Content scheduling

Starting info is held for each group at the beginning of the course, after which the student proceeds through the material independently.

Further information

An Office-compatible PC (not phone or tablet device) is required. Students have access to the university's student Microsoft license which allows installing and activating the programs on personal devices.

Evaluation scale

Hylätty/Hyväksytty

Objective

Students should be able to select and use appropriate software to perform various business functions.
Students should be able to design appropriate formats for presenting data for different purposes and for a variety of business functions, e.g. word-processed documents, PowerPoint presentations and spreadsheet documents.
Students should be able to use Collaboration Tools for Teamwork and small Projects

Content

Introduction to Business Applications and Data Security
Basic functions of word processor software (MS Word)
Presentation graphics (MS Power Point)
Spreadsheets: sheets, formulas, functions and graphics (MS Excel)
Introduction to Collaboration Tools for Teamwork and small Projects

Location and time

Autumn 2023

Materials

The course material is available on the online platform.

Teaching methods

Independent online studies on the Edukamu course platform.

Exam schedules

Retake (by finishing the remaining assignments) is possible on later realizations of the course. The course lecturer will guide the student for the correct realization.

Completion alternatives

Recognition of previously acquired competence is possible through working life experience or replacement assignments from the course lecturer.

Student workload

The course assignments take roughly 2-4 hours per task to complete. The material is in-depth and accurate but there is a large amount of it to go through. Having previous experience with Office programs will make the course easier but a total beginner should prepare by reserving more time.

Assessment criteria, approved/failed

The student returns all nine course assignments with acceptable content. An acceptable assignment requires also correcting any mistakes highlighted by the review team.

Content scheduling

Starting info is held for each group at the beginning of the course, after which the student proceeds through the material independently.

Further information

An Office-compatible PC (not phone or tablet device) is required. Students have access to the university's student Microsoft license which allows installing and activating the programs on personal devices.

Evaluation scale

Hylätty/Hyväksytty

Objective

The students will be able to define the key concepts of intercultural communication and cultural dimensions. They will become acquainted with students from other cultures and gain an awareness of how culture impacts communication and behavior in a multicultural environment and teams. They will be able to describe the process of adapting to a new culture and will identify and prevent culture shock.

Content

Cultural concepts and dimensions
Intercultural communication in a multicultural environment and teams

Evaluation scale

0 - 5

Assessment criteria, approved/failed

Pass: The students complete discussions, assignments and a presentation on a chosen culture.

Fail: The students do not participate in discussions, do not complete the assignments and fail to deliver a presentation.

Please note that a Pass grade is the equivalent of a grade 3.

Qualifications

B2, Common European Framework of Reference for Languages

Objective

The students will be able to define the key concepts of intercultural communication and cultural dimensions. They will become acquainted with students from other cultures and gain an awareness of how culture impacts communication and behavior in a multicultural environment and teams. They will be able to describe the process of adapting to a new culture and will identify and prevent culture shock.

Content

Cultural concepts and dimensions
Intercultural communication in a multicultural environment and teams

Evaluation scale

0 - 5

Assessment criteria, approved/failed

Pass: The students complete discussions, assignments and a presentation on a chosen culture.

Fail: The students do not participate in discussions, do not complete the assignments and fail to deliver a presentation.

Please note that a Pass grade is the equivalent of a grade 3.

Qualifications

B2, Common European Framework of Reference for Languages

Objective

The students will be able to define the key concepts of intercultural communication and cultural dimensions. They will become acquainted with students from other cultures and gain an awareness of how culture impacts communication and behavior in a multicultural environment and teams. They will be able to describe the process of adapting to a new culture and will identify and prevent culture shock.

Content

Cultural concepts and dimensions
Intercultural communication in a multicultural environment and teams

Evaluation scale

0 - 5

Assessment criteria, approved/failed

Pass: The students complete discussions, assignments and a presentation on a chosen culture.

Fail: The students do not participate in discussions, do not complete the assignments and fail to deliver a presentation.

Please note that a Pass grade is the equivalent of a grade 3.

Qualifications

B2, Common European Framework of Reference for Languages

Objective

The students will be able to define the key concepts of intercultural communication and cultural dimensions. They will become acquainted with students from other cultures and gain an awareness of how culture impacts communication and behavior in a multicultural environment and teams. They will be able to describe the process of adapting to a new culture and will identify and prevent culture shock.

Content

Cultural concepts and dimensions
Intercultural communication in a multicultural environment and teams

Evaluation scale

0 - 5

Assessment criteria, approved/failed

Pass: The students complete discussions, assignments and a presentation on a chosen culture.

Fail: The students do not participate in discussions, do not complete the assignments and fail to deliver a presentation.

Please note that a Pass grade is the equivalent of a grade 3.

Qualifications

B2, Common European Framework of Reference for Languages

Objective

Student understand the meaning of international organizations in the tourism industry. He/she is familiar with different international tourism organizations and their tasks.

Content

International tourism organizations and their role

Location and time

A non-stop course, which you can start studying online according to your own timetable within year 2024.

Materials

All needed learning materials are provided in KAMK's learning platform.

Teaching methods

Fully independent online course.

Student workload

3 credits equals around 81 hours of student's work.

Evaluation scale

Hylätty/Hyväksytty

Objective

The course will provide students with a general knowledge of the legal framework of business operations with special focus on contract and trade laws. Apart from dealing with current legal rules and regulations affecting business operations students will be exposed to new developments and trends of legal environments of business

Content

Legal systems
Contract law
Business law
Labour Law

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students demonstrate an ability to use professional terminology in a controlled manner and base their decisions on customer needs and using an extended knowledge base. They demonstrate the ability to assess the requirements and consequences of their own activities systematically. The students demonstrate the ability to create a good working atmosphere in their group.

Assessment criteria, good (3)

Students can demonstrate their ability to perceive the links between central and appropriate professional concepts and can base decision-making using the field's knowledge base. They are able to distinguish between the requirements and consequences of their operations and participate in the group's activities.

Arviointikriteerit, tyydyttävä (1)

The students will demonstrate their ability to use central and appropriate professional concepts and to make choices founded on knowledge in their field. They can recognize the requirements and consequences of their own operations and participate in the activities of the group.

Objective

The course will provide students with a general knowledge of the legal framework of business operations with special focus on contract and trade laws. Apart from dealing with current legal rules and regulations affecting business operations students will be exposed to new developments and trends of legal environments of business

Content

Legal systems
Contract law
Business law
Labour Law

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students demonstrate an ability to use professional terminology in a controlled manner and base their decisions on customer needs and using an extended knowledge base. They demonstrate the ability to assess the requirements and consequences of their own activities systematically. The students demonstrate the ability to create a good working atmosphere in their group.

Assessment criteria, good (3)

Students can demonstrate their ability to perceive the links between central and appropriate professional concepts and can base decision-making using the field's knowledge base. They are able to distinguish between the requirements and consequences of their operations and participate in the group's activities.

Arviointikriteerit, tyydyttävä (1)

The students will demonstrate their ability to use central and appropriate professional concepts and to make choices founded on knowledge in their field. They can recognize the requirements and consequences of their own operations and participate in the activities of the group.

Objective

The course will provide students with a general knowledge of the legal framework of business operations with special focus on contract and trade laws. Apart from dealing with current legal rules and regulations affecting business operations students will be exposed to new developments and trends of legal environments of business

Content

Legal systems
Contract law
Business law
Labour Law

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students demonstrate an ability to use professional terminology in a controlled manner and base their decisions on customer needs and using an extended knowledge base. They demonstrate the ability to assess the requirements and consequences of their own activities systematically. The students demonstrate the ability to create a good working atmosphere in their group.

Assessment criteria, good (3)

Students can demonstrate their ability to perceive the links between central and appropriate professional concepts and can base decision-making using the field's knowledge base. They are able to distinguish between the requirements and consequences of their operations and participate in the group's activities.

Arviointikriteerit, tyydyttävä (1)

The students will demonstrate their ability to use central and appropriate professional concepts and to make choices founded on knowledge in their field. They can recognize the requirements and consequences of their own operations and participate in the activities of the group.

Objective

Explore skills of successful global leaders and discover what it takes to lead a cohesive global team, this course aims to enhance the participants' personal skills and competencies as leaders and to broaden understanding of key management issues. The curriculum targets to develop your interpersonal and intercultural skills to lead your teams through rapidly changing environment, and challenging times.

The learning outcome of the course:
• Familiarize some general models and theories of leadership
• Obtain knowledge, skills and attitudes to lead effectively
• Develop leadership style and enhance cultural intelligence skills through course projects
• Ethical and sustainable consideration as a leader
• Appreciate the impact of culture to adapt the leadership style

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates good ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Assessment criteria, good (3)

• Knowledge: demonstrates ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Arviointikriteerit, tyydyttävä (1)

• Knowledge: basic ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Objective

Explore skills of successful global leaders and discover what it takes to lead a cohesive global team, this course aims to enhance the participants' personal skills and competencies as leaders and to broaden understanding of key management issues. The curriculum targets to develop your interpersonal and intercultural skills to lead your teams through rapidly changing environment, and challenging times.

The learning outcome of the course:
• Familiarize some general models and theories of leadership
• Obtain knowledge, skills and attitudes to lead effectively
• Develop leadership style and enhance cultural intelligence skills through course projects
• Ethical and sustainable consideration as a leader
• Appreciate the impact of culture to adapt the leadership style

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates good ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Assessment criteria, good (3)

• Knowledge: demonstrates ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Arviointikriteerit, tyydyttävä (1)

• Knowledge: basic ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Objective

The students will know the meaning of profitability and learn how to make calculations required by managers for planning, decision-making and control.

Content

General terms and aims in management accounting
Economic balance: profitability, liquidity and solidity
Cost-volume-profit analysis
Long-term calculations, investments
Budgeting
Cost accounting
Activity based costing

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Student can interpret and make use of management accounting theory.
Student can independently compile demanding profitability planning and control related calculations.
Student can develop their group and team and create a good working atmosphere.

Assessment criteria, good (3)

Student can interpret management accounting theory.
Student can compile demanding profitability planning and control related calculations.
Student participates in the work of their groups or teams to attain common goals.

Arviointikriteerit, tyydyttävä (1)

Student is aware of management accounting theory.
Student Can compile demanding profitability planning and control related calculations under supervision.
Student participates in group (classroom) activities.

Objective

The students will know the meaning of profitability and learn how to make calculations required by managers for planning, decision-making and control.

Content

General terms and aims in management accounting
Economic balance: profitability, liquidity and solidity
Cost-volume-profit analysis
Long-term calculations, investments
Budgeting
Cost accounting
Activity based costing

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Student can interpret and make use of management accounting theory.
Student can independently compile demanding profitability planning and control related calculations.
Student can develop their group and team and create a good working atmosphere.

Assessment criteria, good (3)

Student can interpret management accounting theory.
Student can compile demanding profitability planning and control related calculations.
Student participates in the work of their groups or teams to attain common goals.

Arviointikriteerit, tyydyttävä (1)

Student is aware of management accounting theory.
Student Can compile demanding profitability planning and control related calculations under supervision.
Student participates in group (classroom) activities.

Objective

The students will know the meaning of profitability and learn how to make calculations required by managers for planning, decision-making and control.

Content

General terms and aims in management accounting
Economic balance: profitability, liquidity and solidity
Cost-volume-profit analysis
Long-term calculations, investments
Budgeting
Cost accounting
Activity based costing

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Student can interpret and make use of management accounting theory.
Student can independently compile demanding profitability planning and control related calculations.
Student can develop their group and team and create a good working atmosphere.

Assessment criteria, good (3)

Student can interpret management accounting theory.
Student can compile demanding profitability planning and control related calculations.
Student participates in the work of their groups or teams to attain common goals.

Arviointikriteerit, tyydyttävä (1)

Student is aware of management accounting theory.
Student Can compile demanding profitability planning and control related calculations under supervision.
Student participates in group (classroom) activities.

Objective

The students will know the meaning of profitability and learn how to make calculations required by managers for planning, decision-making and control.

Content

General terms and aims in management accounting
Economic balance: profitability, liquidity and solidity
Cost-volume-profit analysis
Long-term calculations, investments
Budgeting
Cost accounting
Activity based costing

Materials

Opettajan tekemä materiaali
Opintojakson alussa sovittava materiaali/kirjallisuus

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Student can interpret and make use of management accounting theory.
Student can independently compile demanding profitability planning and control related calculations.
Student can develop their group and team and create a good working atmosphere.

Assessment criteria, good (3)

Student can interpret management accounting theory.
Student can compile demanding profitability planning and control related calculations.
Student participates in the work of their groups or teams to attain common goals.

Arviointikriteerit, tyydyttävä (1)

Student is aware of management accounting theory.
Student Can compile demanding profitability planning and control related calculations under supervision.
Student participates in group (classroom) activities.

Objective

The students will know the meaning of profitability and learn how to make calculations required by managers for planning, decision-making and control.

Content

General terms and aims in management accounting
Economic balance: profitability, liquidity and solidity
Cost-volume-profit analysis
Long-term calculations, investments
Budgeting
Cost accounting
Activity based costing

Materials

Opettajan tekemä materiaali
Opintojakson alussa sovittava materiaali/kirjallisuus

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Student can interpret and make use of management accounting theory.
Student can independently compile demanding profitability planning and control related calculations.
Student can develop their group and team and create a good working atmosphere.

Assessment criteria, good (3)

Student can interpret management accounting theory.
Student can compile demanding profitability planning and control related calculations.
Student participates in the work of their groups or teams to attain common goals.

Arviointikriteerit, tyydyttävä (1)

Student is aware of management accounting theory.
Student Can compile demanding profitability planning and control related calculations under supervision.
Student participates in group (classroom) activities.

Objective

Managing customer experience can create a significant competitive advantage in the hospitality industry. The course will introduce the basics of customer experience management and focus on analyzing factors influencing customer experience and utilize customer data to develop sales, customer path, and customer service. Upon completion of the course, the student will gain knowledge of customer motives and needs in relation to the managing customer experience. The student understands the role of customer data and has the ability to use data to develop sales and services at all points of the customer path. The student is familiar with different models for adding value to the customer relationship and recognize the challenges of the omnichannel environment.

Content

• Elements of managing customer experience from demand and supply side
• Customer data management, analysis, and measures
• Evaluation and utilization of customer data
• Identifying and developing customer paths
• Customer relationship management in the omnichannel environment
• Future trends and role of AI in customer experience management

Location and time

According to schedule - part of the Hospitality Module

Materials

Available on Moodle

Teaching methods

Contact teaching including project work, study trips, guest lectures and workshops.

Employer connections

Practical project work and study trips to companies in the field of Hospitality

Completion alternatives

Not available

Student workload

135h of student work including attending lectures, workshops, study trips, project work and assignments

Content scheduling

As advised in Moodle

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student uses professional terminology proficiently and comprehensively, combining concepts into coherent wholes.
The student can analyze, compare, synthesize, and select information and present alternative approaches.
The student can critically analyze, reflect upon, and evaluate their competence and professional practices using acquired knowledge.
The student critically assesses and utilizes professional techniques and models relevant to their field.
The student acts customer-oriented, and goal-driven.
The student collaborates as a team member, enhancing and developing group activities.
The student applies professional ethical principles in their actions.

Assessment criteria, good (3)

The student consistently uses professional terminology.
The student can identify, describe, and justify fundamental knowledge in their field.
The student selects appropriate approaches based on acquired information and instructions.
The student can evaluate and reflect on their competence and professional practices and apply relevant techniques and models.
The student acts independently and responsibly in diverse tasks.
The student works customer-oriented and goal-driven.
The student collaborates as a team member to achieve common goals.
The student justifies actions based on professional ethical principles.

Arviointikriteerit, tyydyttävä (1)

The student can use key professional terminology appropriately.
The student names and describes fundamental knowledge in their field.
The student acts purposefully based on acquired information and instructions.
The student is a member of a team and takes other team members into consideration.

Assessment methods and criteria

Part of the Hospitality Module - 1 grade for the entire module

Toteutuksen arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Toteutuksen arviointikriteerit, hyvä (3-4)

• Knowledge: demonstrate ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

• Knowledge: ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Objective

Students will understand the special features of marketing tourism services and the role of product, image and branding, price and distribution channels in tourism marketing.

Content

Product, pricing and distribution channels

Evaluation scale

0 - 5

Objective

Students will comprehend the scope and evolution of activity management. They will be proficient in comparing programme offers and following the steps of planning and implementing nature-based activity programme services. The course provides a wide range of skills and knowledge needed when managing tourism activity services. Study content is partly perceived through a study trip.

Content

Goals and steps in outdoor activity programme planning
Customer/participant analysis
Guiding
Safety in outdoor activity programs
Sustainability

Evaluation scale

0 - 5

Objective

The aim of the course is to introduce the student to new technologies, business opportunities created by them and to learn the terminology and history of new technologies. The student is able to apply new technologies in his / her field of study and to recognize their special features. Students will get an overview of the current state of technology and future opportunities.

Content

• Impact of digitalization
• Smart phones and mobile apps
• Cloud Services and Big Data
• Internet of Things (IoT)
• Virtual Reality (VR), Augmented Reality (AR)
• Artificial intelligence and machine learning
• Blockchain

Location and time

Autumn 2023

Materials

Course material will be presented on Moodle.

Teaching methods

Course topics are covered during contact teaching, containing theory lectures, classroom tasks and groupwork/small projects. At the end of the course period there is a theory exam and a gradable assignment (such as an essay).

Exam schedules

Exam and assignment dates/deadlines are decided during the beginning of the course period.

Completion alternatives

Recognition of previously acquired competence can be possible with relevant work experience or previous studies. Contact the course teacher for more information.

Student workload

- Participating in contact teaching
- Preparing for course exam
- Planning and writing the gradeable course assignment

Content scheduling

1. Impact of digitalization
2. Smartphones and mobile apps
3. Cloud Services and Big Data
4. Internet of Things (IoT)
5. Virtual Reality (VR), Augmented Reality (AR)
6. Artificial intelligence and machine learning
7. Blockchain
(8.) Others (5G, Quantum Computing, 3D Printing..)

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student is able to critically analyse use cases for new technologies and develop creative new business ideas. The innovation project has been developed with care and is backed by research, showcasing a creative use of new technology. The student has participated actively in the course workshop lectures.

Assessment criteria, good (3)

The student understands the working principles of different new technologies and the changes they have caused in the business world and our social environment. The innovation project is based on already existing development and has been reasonably justified. The student has participated in the course workshop lectures.

Arviointikriteerit, tyydyttävä (1)

The student is able to explain different new technologies as a concept and to find existing use cases for them. The innovation project is a report of an existing technology concept. The student has occasionally participated in the course workshop lectures.

Assessment methods and criteria

Points to pass: 50% (grade 1). 60% = 2, 70% = 3...

Theory exam: 50% of total points
Gradeable assignment: 50% of total points

Attendance +1% per lesson.

Assessment criteria, fail (0)

The student isn't able to demonstrate their knowledge on course topics.

Toteutuksen arviointikriteerit, kiitettävä (5)

The student is able to solve problems using applicable new technologies in their field and shows knowledge and understanding of new technologies' impact on the business environment. The student has completed both the exam and gradeable course assignment.

Toteutuksen arviointikriteerit, hyvä (3-4)

The student is able to describe the course topics (different new technologies) and give examples of how they're used and how they enable new business opportunities. The student has completed both the exam and gradeable course assignment.

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

The student is able to demonstrate their knowledge on course topics but with some topics lacking in depth and/or understanding. The student has completed both the exam and gradeable course assignment.

Objective

The aim of the course is to introduce the student to new technologies, business opportunities created by them and to learn the terminology and history of new technologies. The student is able to apply new technologies in his / her field of study and to recognize their special features. Students will get an overview of the current state of technology and future opportunities.

Content

• Impact of digitalization
• Smart phones and mobile apps
• Cloud Services and Big Data
• Internet of Things (IoT)
• Virtual Reality (VR), Augmented Reality (AR)
• Artificial intelligence and machine learning
• Blockchain

Location and time

Autumn 2023

Materials

Course material will be presented on Moodle.

Teaching methods

Course topics are covered during contact teaching, containing theory lectures, classroom tasks and groupwork/small projects. At the end of the course period there is a theory exam and a gradable assignment (such as an essay).

Exam schedules

Exam and assignment dates/deadlines are decided during the beginning of the course period.

Completion alternatives

Recognition of previously acquired competence can be possible with relevant work experience or previous studies. Contact the course teacher for more information.

Student workload

- Participating in contact teaching
- Preparing for course exam
- Planning and writing the gradeable course assignment

Content scheduling

1. Impact of digitalization
2. Smartphones and mobile apps
3. Cloud Services and Big Data
4. Internet of Things (IoT)
5. Virtual Reality (VR), Augmented Reality (AR)
6. Artificial intelligence and machine learning
7. Blockchain
(8.) Others (5G, Quantum Computing, 3D Printing..)

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The student is able to critically analyse use cases for new technologies and develop creative new business ideas. The innovation project has been developed with care and is backed by research, showcasing a creative use of new technology. The student has participated actively in the course workshop lectures.

Assessment criteria, good (3)

The student understands the working principles of different new technologies and the changes they have caused in the business world and our social environment. The innovation project is based on already existing development and has been reasonably justified. The student has participated in the course workshop lectures.

Arviointikriteerit, tyydyttävä (1)

The student is able to explain different new technologies as a concept and to find existing use cases for them. The innovation project is a report of an existing technology concept. The student has occasionally participated in the course workshop lectures.

Assessment methods and criteria

Points to pass: 50% (grade 1). 60% = 2, 70% = 3...

Theory exam: 50% of total points
Gradeable assignment: 50% of total points

Attendance +1% per lesson.

Assessment criteria, fail (0)

The student isn't able to demonstrate their knowledge on course topics.

Toteutuksen arviointikriteerit, kiitettävä (5)

The student is able to solve problems using applicable new technologies in their field and shows knowledge and understanding of new technologies' impact on the business environment. The student has completed both the exam and gradeable course assignment.

Toteutuksen arviointikriteerit, hyvä (3-4)

The student is able to describe the course topics (different new technologies) and give examples of how they're used and how they enable new business opportunities. The student has completed both the exam and gradeable course assignment.

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

The student is able to demonstrate their knowledge on course topics but with some topics lacking in depth and/or understanding. The student has completed both the exam and gradeable course assignment.

Objective

The course will provide participants with a fundamental understanding of marketing, its role in business and the strategies available to achieve its objectives. It examines the origins of marketing and its development into a business philosophy in an international context. It also presents a decision-making course. Students will be expected to apply the concepts of marketing and planning to real-world situations. The course will cover identifying markets, buying behavior, product planning, pricing, distribution and communication strategies. The focus of the course will be on developing a marketing plan. The module is essential for further marketing studies.

Content

Marketing environment, Marketing/Corporate strategy,
Consumers behavior,
Segmentation, targeting and positioning, Market research, Marketing mix strategies, Services marketing, Customer relationship marketing.

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Student uses the right basic concept in a versatile and broad manner as well as provides excellent description of key elements of the key concepts taught in the course. Student demonstrates clearly the ability to apply concepts in practice independently, confidently and pro-actively.

Assessment criteria, good (3)

The student uses the right basic concept consistently and provides the terminology and key elements in the concepts taught. The student has an ability to justify and reason the choice and application of specific concepts.

Arviointikriteerit, tyydyttävä (1)

Student demonstrates basic understanding of concepts introduced in the course and ability to apply and implement the concepts learned in the course.

Objective

The course will provide participants with a fundamental understanding of marketing, its role in business and the strategies available to achieve its objectives. It examines the origins of marketing and its development into a business philosophy in an international context. It also presents a decision-making course. Students will be expected to apply the concepts of marketing and planning to real-world situations. The course will cover identifying markets, buying behavior, product planning, pricing, distribution and communication strategies. The focus of the course will be on developing a marketing plan. The module is essential for further marketing studies.

Content

Marketing environment, Marketing/Corporate strategy,
Consumers behavior,
Segmentation, targeting and positioning, Market research, Marketing mix strategies, Services marketing, Customer relationship marketing.

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Student uses the right basic concept in a versatile and broad manner as well as provides excellent description of key elements of the key concepts taught in the course. Student demonstrates clearly the ability to apply concepts in practice independently, confidently and pro-actively.

Assessment criteria, good (3)

The student uses the right basic concept consistently and provides the terminology and key elements in the concepts taught. The student has an ability to justify and reason the choice and application of specific concepts.

Arviointikriteerit, tyydyttävä (1)

Student demonstrates basic understanding of concepts introduced in the course and ability to apply and implement the concepts learned in the course.

Objective

The course will provide participants with a fundamental understanding of marketing, its role in business and the strategies available to achieve its objectives. It examines the origins of marketing and its development into a business philosophy in an international context. It also presents a decision-making course. Students will be expected to apply the concepts of marketing and planning to real-world situations. The course will cover identifying markets, buying behavior, product planning, pricing, distribution and communication strategies. The focus of the course will be on developing a marketing plan. The module is essential for further marketing studies.

Content

Marketing environment, Marketing/Corporate strategy,
Consumers behavior,
Segmentation, targeting and positioning, Market research, Marketing mix strategies, Services marketing, Customer relationship marketing.

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Student uses the right basic concept in a versatile and broad manner as well as provides excellent description of key elements of the key concepts taught in the course. Student demonstrates clearly the ability to apply concepts in practice independently, confidently and pro-actively.

Assessment criteria, good (3)

The student uses the right basic concept consistently and provides the terminology and key elements in the concepts taught. The student has an ability to justify and reason the choice and application of specific concepts.

Arviointikriteerit, tyydyttävä (1)

Student demonstrates basic understanding of concepts introduced in the course and ability to apply and implement the concepts learned in the course.

Objective

Students will comprehend the nature of the tourism system. Upon completion of this course students will be able to define and classify basic tourism concepts. The course provides appreciation of the components of tourism demand as well as tourist consumer behaviour. Furthermore students will be able to name various tourism players and their economic, environmental and socio-cultural impact.

Content

Introduction of a tourism system
Definitions and classifications
Consumer behaviour and tourism demand
Economic, environmental, socio-cultural impact of tourism
Attractions, accommodation, destinations
Introduction of sustainable tourism

Location and time

According to schedule

Materials

Available on Moodle

Teaching methods

Contact teaching including individual assignments, group work and study visits

Employer connections

Study visits

Exam schedules

Will be informed later, Online exam in Moodle

Completion alternatives

Independent version available on Moodle for students unable to be present on campus

Student workload

135h of student work including lectures, group work, individual assignments, study visits

Content scheduling

As advised in Moodle

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Students can describe and critically compare the components and relations of a tourism system. They will be able to define basic terms and apply fundamental classifications of tourism. Students will be able to analyse tourism theories of consumer buying behaviour, travel motivation and tourism demand. Students can examine and critically question the relation of various players of the tourism industry and their economic, environmental and socio-cultural impact. Students can differentiate the relation and role of attractions, accommodation and destination in the tourism system. Management issues of each sphere can be analysed by students as well as concrete and relevant examples
named.

Assessment criteria, good (3)

Students can describe the components and relations of a simple tourism system. They will be able to define basic terms and apply fundamental classifications of tourism. Students will be able to discuss basic tourism theories of consumer buying behaviour, travel motivation and tourism demand. Students can explain the relation of various players of the tourism industry and their economic, environmental and socio-cultural impact. Students can describe the relation and role of attractions, accommodation and destination in the tourism system. Basic management issues of each sphere can be identified by students as well as concrete and relevant examples named.

Arviointikriteerit, tyydyttävä (1)

Students can name basic components of a simple tourism system. They will be able to define basic terms of tourism. Students will be able to list basic tourism theories of consumer buying behaviour, travel motivation and tourism demand. Students can name various players of the tourism industry and their economic, environmental and socio-cultural impact. Students can describe the relation and role of attractions, accommodation and destination in the tourism system.

Toteutuksen arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Toteutuksen arviointikriteerit, hyvä (3-4)

• Knowledge: demonstrate ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

• Knowledge: ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Objective

The students will be able to plan a safe, responsible and profitable event.

Content

Content production, technical implementation and financial planning in event production
Event ecosystem
Event marketing
Creating a safe and responsible event

Evaluation scale

0 - 5

Objective

The students will be able to compile and use accounting skills, as well as financial and profitability calculations to support business management and leadership decision-making. The students will be proficient in measuring, analysing, reporting and monitoring business results.

Content

Financial management and bookkeeping
Financial statement and reporting analysis
Evaluating return on investments
Profitability planning in different tourism and nutrition companies
Measuring and analysing financial results

Location and time

According to schedule

Materials

Available on Moodle

Teaching methods

Contact teaching including lectures, calculation exercise days, group work and individual assignments

Exam schedules

Will be informed later

Completion alternatives

Not available

Student workload

135h of student work including lectures, calculation exercise days, group work and individual assignments

Content scheduling

As advised in Moodle

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to plan profitable business operations using accounting methods. They can independently use financial monitoring techniques and models, assessing them critically and can work to develop a group or team and create team spirit.

Assessment criteria, good (3)

The students are able to apply accounting methods for use in planning and managing profitability and can use them independently in their work. They participate actively to achieve common goals in groups and teams.

Arviointikriteerit, tyydyttävä (1)

The students know the accounting methods used in profitability planning and management and can use them under supervision. They participate in group activities.

Toteutuksen arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Toteutuksen arviointikriteerit, hyvä (3-4)

• Knowledge: demonstrate ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

• Knowledge: ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Further information

Implemented in part/completely with the Finnish Tourism Group.

Objective

Students will be able to define and focus on the tourism programme service sector, seeing it as part of the tourism cluster. They will recognise nature tourism programme services (main summer activities: hiking, nordic walking, cycling, riding, wildlife, canoeing and fishing; main winter activities: skiing, snowshoeing, winter fishing), sports tourism (active and passive), culture tourism (recreational resources that culture offers) and well-being tourism (well-being tourism within the sphere of health tourism). Students will be able to define and describe the special features of nature, sports, culture and well-being tourism programme services, as well as being able to determine which of the above activity's forms of programme services and products are specifically suitable for Kainuu and Koillismaa. They will be proficient in listing the compulsory elements of a product card and in compiling a product card.

Content

Structure of the tourism programme service business sector
Programme service markets and their development,
Nature, sports, culture, well-being and adventure tourism programme services
Product card
Travel fair

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to understand and explain how the programme service industry is connected with the tourism cluster. They are able to define which forms of nature, exercise, culture and wellbeing tourism programme services and products are suitable to Kainuu and Koillismaa (Northeast Finland). They are able to connect the product card (description) to form a part of the product development process.

Assessment criteria, good (3)

The students are able to define and explain the limits of the programme service industry They are able to define the special features of nature, exercise, culture and wellbeing tourism programme services. They are able to compile a product card (description).

Arviointikriteerit, tyydyttävä (1)

The students are able to list the different parts of the tourism programme services industry cluster. They can classify the main summer activities of nature tourism (rambling, Nordic walking, cycling, riding, wildlife, canoeing and fishing); the main winter activities (skiing, snowshoeing, winter fishing); the main programme services of sports tourism (active and passive), adventure tourism (different levels of adventure), culture tourism (the physical and mental resources offered by culture), and wellbeing tourism (wellbeing tourism in the field of health tourism). The students are able to list the compulsory contents of the product card.

Objective

The student will adopt the way of goal-oriented working in projects, as a team.
The student is able to plan and implement a Project, use Project Tools and Collaboration Tools.
The students will be familiar with different types of events. They will gain the knowledge and skills in organizing an event.

Content

The Project Management Framework
Global Business and intercultural Projects
Project Communication Management
Project Risk Management
Project Documentation and Project Management Tools

Event management theory
Event typology and types of events
Operational and strategic dimensions of events
Event management or responsible role in an event

Evaluation scale

0 - 5

Objective

The student will adopt the way of goal-oriented working in projects, as a team.
The student is able to plan and implement a Project, use Project Tools and Collaboration Tools.
The students will be familiar with different types of events. They will gain the knowledge and skills in organizing an event.

Content

The Project Management Framework
Global Business and intercultural Projects
Project Communication Management
Project Risk Management
Project Documentation and Project Management Tools

Event management theory
Event typology and types of events
Operational and strategic dimensions of events
Event management or responsible role in an event

Evaluation scale

0 - 5

Objective

The student will adopt the way of goal-oriented working in projects, as a team.
The student is able to plan and implement a Project, use Project Tools and Collaboration Tools.
The students will be familiar with different types of events. They will gain the knowledge and skills in organizing an event.

Content

The Project Management Framework
Global Business and intercultural Projects
Project Communication Management
Project Risk Management
Project Documentation and Project Management Tools

Event management theory
Event typology and types of events
Operational and strategic dimensions of events
Event management or responsible role in an event

Evaluation scale

0 - 5

Objective

The students will have the basic skills to become an expert and carry out different types of development projects and they will understand their significance to competence development. They will be able to apply research methods in enterprise development and can critically evaluate knowledge generated by research and development work.

Content

- R&D points of departure,
- Qualitative research process,
- Quantitative research process,
- Analysis and interpretation of the research material

Location and time

According to timetable found from KAMK schedules.

Materials

All the required materials can be found from DevMoodle course base. Research methodology books and articles complementary.

Teaching methods

Classroom contact teaching.

Exam schedules

Detailed descriptions in DevMoodle.

Student workload

5 credits equal 135 hours of student's work.

Content scheduling

Quantitative research (2 credits) / Qualitative research (3 credits)

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students can use the concepts of research and development and quality control with expertise and in a variety of ways.
The students are able to analyse and critically assess existing research.
The students are able to analyse, compare, combine and choose knowledge and present alternative practices in research, development and quality control processes.
The students are able to analyse, reflect upon and critically assess their own expertise.
The students are able to work independently, responsibly and with initiative.
They are able to work as members of a team to promote and develop the team’s operations to achieve common goals.
The student can critically apply ethical principles in their work.

Assessment criteria, good (3)

The students are able to use the key concepts of research and development systematically.
The students can describe the various processes of research and development and give reasons for their use.
They are able to analyse existing research.
The students are able to choose suitable practices and methods for research and development and quality control work based on acquired knowledge
The students are able to assess and reflect on their own expertise.
The students are able to work independently and responsibly.
They are able to work as members of a team to achieve common goals.
They are able to justify their work according to ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to use as required the key concepts of research and development work.
They are able to outline the general process of research and development.
The students are able to summarise an existing piece of research.
They are able to plan the implementation of a method or methods linked to a research process, as required, although their work displays some uncertainty.
The students are able to use research and development methods and quality tools as required, with supervision.
The students are able to work as members of a team and take responsibility for their own work with consideration for other members of the team.

Assessment methods and criteria

Grading based on the scores of each section. Quantitative part score (exam) and qualitative part scores (assignments). More detailed descriptions on the grading section and in DevMoodle.

Objective

The students will have the basic skills to become an expert and carry out different types of development projects and they will understand their significance to competence development. They will be able to apply research methods in enterprise development and can critically evaluate knowledge generated by research and development work.

Content

- R&D points of departure,
- Qualitative research process,
- Quantitative research process,
- Analysis and interpretation of the research material

Location and time

According to timetable found from KAMK schedules.

Materials

All the required materials can be found from DevMoodle course base. Research methodology books and articles complementary.

Teaching methods

Classroom contact teaching.

Exam schedules

Detailed descriptions in DevMoodle.

Student workload

5 credits equal 135 hours of student's work.

Content scheduling

Quantitative research (2 credits) / Qualitative research (3 credits)

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students can use the concepts of research and development and quality control with expertise and in a variety of ways.
The students are able to analyse and critically assess existing research.
The students are able to analyse, compare, combine and choose knowledge and present alternative practices in research, development and quality control processes.
The students are able to analyse, reflect upon and critically assess their own expertise.
The students are able to work independently, responsibly and with initiative.
They are able to work as members of a team to promote and develop the team’s operations to achieve common goals.
The student can critically apply ethical principles in their work.

Assessment criteria, good (3)

The students are able to use the key concepts of research and development systematically.
The students can describe the various processes of research and development and give reasons for their use.
They are able to analyse existing research.
The students are able to choose suitable practices and methods for research and development and quality control work based on acquired knowledge
The students are able to assess and reflect on their own expertise.
The students are able to work independently and responsibly.
They are able to work as members of a team to achieve common goals.
They are able to justify their work according to ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to use as required the key concepts of research and development work.
They are able to outline the general process of research and development.
The students are able to summarise an existing piece of research.
They are able to plan the implementation of a method or methods linked to a research process, as required, although their work displays some uncertainty.
The students are able to use research and development methods and quality tools as required, with supervision.
The students are able to work as members of a team and take responsibility for their own work with consideration for other members of the team.

Assessment methods and criteria

Grading based on the scores of each section. Quantitative part score (exam) and qualitative part scores (assignments). More detailed descriptions on the grading section and in DevMoodle.

Objective

The students will have the basic skills to become an expert and carry out different types of development projects and they will understand their significance to competence development. They will be able to apply research methods in enterprise development and can critically evaluate knowledge generated by research and development work.

Content

- R&D points of departure,
- Qualitative research process,
- Quantitative research process,
- Analysis and interpretation of the research material

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students can use the concepts of research and development and quality control with expertise and in a variety of ways.
The students are able to analyse and critically assess existing research.
The students are able to analyse, compare, combine and choose knowledge and present alternative practices in research, development and quality control processes.
The students are able to analyse, reflect upon and critically assess their own expertise.
The students are able to work independently, responsibly and with initiative.
They are able to work as members of a team to promote and develop the team’s operations to achieve common goals.
The student can critically apply ethical principles in their work.

Assessment criteria, good (3)

The students are able to use the key concepts of research and development systematically.
The students can describe the various processes of research and development and give reasons for their use.
They are able to analyse existing research.
The students are able to choose suitable practices and methods for research and development and quality control work based on acquired knowledge
The students are able to assess and reflect on their own expertise.
The students are able to work independently and responsibly.
They are able to work as members of a team to achieve common goals.
They are able to justify their work according to ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to use as required the key concepts of research and development work.
They are able to outline the general process of research and development.
The students are able to summarise an existing piece of research.
They are able to plan the implementation of a method or methods linked to a research process, as required, although their work displays some uncertainty.
The students are able to use research and development methods and quality tools as required, with supervision.
The students are able to work as members of a team and take responsibility for their own work with consideration for other members of the team.

Objective

The students will have the basic skills to become an expert and carry out different types of development projects and they will understand their significance to competence development. They will be able to apply research methods in enterprise development and can critically evaluate knowledge generated by research and development work.

Content

- R&D points of departure,
- Qualitative research process,
- Quantitative research process,
- Analysis and interpretation of the research material

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students can use the concepts of research and development and quality control with expertise and in a variety of ways.
The students are able to analyse and critically assess existing research.
The students are able to analyse, compare, combine and choose knowledge and present alternative practices in research, development and quality control processes.
The students are able to analyse, reflect upon and critically assess their own expertise.
The students are able to work independently, responsibly and with initiative.
They are able to work as members of a team to promote and develop the team’s operations to achieve common goals.
The student can critically apply ethical principles in their work.

Assessment criteria, good (3)

The students are able to use the key concepts of research and development systematically.
The students can describe the various processes of research and development and give reasons for their use.
They are able to analyse existing research.
The students are able to choose suitable practices and methods for research and development and quality control work based on acquired knowledge
The students are able to assess and reflect on their own expertise.
The students are able to work independently and responsibly.
They are able to work as members of a team to achieve common goals.
They are able to justify their work according to ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students are able to use as required the key concepts of research and development work.
They are able to outline the general process of research and development.
The students are able to summarise an existing piece of research.
They are able to plan the implementation of a method or methods linked to a research process, as required, although their work displays some uncertainty.
The students are able to use research and development methods and quality tools as required, with supervision.
The students are able to work as members of a team and take responsibility for their own work with consideration for other members of the team.

Objective

To provide students with a comprehensive view of service and product development principles. Participants will gain a thorough understanding of the distinctive characteristics of both services and products, whilst understanding the importance of concept development in today´s international business environment. The student will learn to acknowledge the meaning of the product and service development as well as the customer relationship management thinking.

Content

The content:

The distinctive characteristic of product and services
Product development process
Designing service offering
Servitizising canvas - service sophistication
Innovative product and service strategies in business

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Excellent (5) - All learning outcomes/ assessment criteria have been achieved to an exceptionally high-level demonstrating the following attributes:
• Exceptional understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work and conduction of workshop, including any subject-specific conventions, where applicable, are of very high quality throughout
• Evidence of effective communication of work to peers and others. Excellent teamwork.
• Offer stimulating and rigorous arguments that are likely to be at the limits of what may be expected at this level
• The course work has been executed/performed in an original way
• Outstanding ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of very high-quality analysis, synthesis, evaluation and critical appraisal
• Evidence of outstanding problem-solving skills and ability to suggests alternative approaches
• Evidence of outstanding ability to address complex issues both systematically and creatively

Assessment criteria, good (3)

Good (3-4) - All learning outcomes/ assessment criteria have been met fully at a good or very good standard demonstrating the following attributes:
• Good to very good understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• No significant inaccuracies, misunderstandings or errors
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work, including any subject-specific conventions, where appropriate, are of reasonable to good quality throughout
• Evidence of sufficiently effective communication of work and good teamwork
• Ability to present structured, clear and concise arguments
• The work has been approached and/or executed/performed in a comprehensive way with some degree of originality
• Evidence of sufficient ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of reasonable to good quality analysis, synthesis, evaluation and critical appraisal
• Evidence of sufficient problem solving skills and ability to suggest alternative approaches

Arviointikriteerit, tyydyttävä (1)

Satisfactory (1-2) - All learning outcomes/ assessment criteria have been met demonstrating the following attributes:
• Demonstrate sound understanding and exploration, some insight and/or appropriate research and using creative tools and processes
• Some minor inaccuracies and/or misunderstandings of concepts, theories or literature – small but not significant errors
• Some minor deviation from the specifications for the assessment task, including word limit where appropriate
• Meet the minimum standard to organize and present with some adherence to the subject-specific conventions
• Demonstrate some ability to develop an argument but can lack fluency. Teamwork is challenging
• The course work has been approached and/or executed/performed in a standard way with limited evidence of originality
• Some contextualisation but with a heavy reliance on a limited number of sources and, in general, the breadth and depth of sources and research are lacking
• Evidence of study and demonstration of ability to reach appropriate decisions based on incomplete or complex evidence
• Some, but limited evidence of analysis, synthesis, evaluation and critical appraisal
• Some evidence of problem solving skills
• Some evidence of ability to address complex issues adequately

Further information

The information about the course materials can be found in Reppu. The literature list will be provided at the beginning of the course

Objective

To provide students with a comprehensive view of service and product development principles. Participants will gain a thorough understanding of the distinctive characteristics of both services and products, whilst understanding the importance of concept development in today´s international business environment. The student will learn to acknowledge the meaning of the product and service development as well as the customer relationship management thinking.

Content

The content:

The distinctive characteristic of product and services
Product development process
Designing service offering
Servitizising canvas - service sophistication
Innovative product and service strategies in business

Materials

To be announced in the lectures

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Excellent (5) - All learning outcomes/ assessment criteria have been achieved to an exceptionally high-level demonstrating the following attributes:
• Exceptional understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work and conduction of workshop, including any subject-specific conventions, where applicable, are of very high quality throughout
• Evidence of effective communication of work to peers and others. Excellent teamwork.
• Offer stimulating and rigorous arguments that are likely to be at the limits of what may be expected at this level
• The course work has been executed/performed in an original way
• Outstanding ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of very high-quality analysis, synthesis, evaluation and critical appraisal
• Evidence of outstanding problem-solving skills and ability to suggests alternative approaches
• Evidence of outstanding ability to address complex issues both systematically and creatively

Assessment criteria, good (3)

Good (3-4) - All learning outcomes/ assessment criteria have been met fully at a good or very good standard demonstrating the following attributes:
• Good to very good understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• No significant inaccuracies, misunderstandings or errors
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work, including any subject-specific conventions, where appropriate, are of reasonable to good quality throughout
• Evidence of sufficiently effective communication of work and good teamwork
• Ability to present structured, clear and concise arguments
• The work has been approached and/or executed/performed in a comprehensive way with some degree of originality
• Evidence of sufficient ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of reasonable to good quality analysis, synthesis, evaluation and critical appraisal
• Evidence of sufficient problem solving skills and ability to suggest alternative approaches

Arviointikriteerit, tyydyttävä (1)

Satisfactory (1-2) - All learning outcomes/ assessment criteria have been met demonstrating the following attributes:
• Demonstrate sound understanding and exploration, some insight and/or appropriate research and using creative tools and processes
• Some minor inaccuracies and/or misunderstandings of concepts, theories or literature – small but not significant errors
• Some minor deviation from the specifications for the assessment task, including word limit where appropriate
• Meet the minimum standard to organize and present with some adherence to the subject-specific conventions
• Demonstrate some ability to develop an argument but can lack fluency. Teamwork is challenging
• The course work has been approached and/or executed/performed in a standard way with limited evidence of originality
• Some contextualisation but with a heavy reliance on a limited number of sources and, in general, the breadth and depth of sources and research are lacking
• Evidence of study and demonstration of ability to reach appropriate decisions based on incomplete or complex evidence
• Some, but limited evidence of analysis, synthesis, evaluation and critical appraisal
• Some evidence of problem solving skills
• Some evidence of ability to address complex issues adequately

Further information

The information about the course materials can be found in Reppu. The literature list will be provided at the beginning of the course

Objective

To provide students with a comprehensive view of service and product development principles. Participants will gain a thorough understanding of the distinctive characteristics of both services and products, whilst understanding the importance of concept development in today´s international business environment. The student will learn to acknowledge the meaning of the product and service development as well as the customer relationship management thinking.

Content

The content:

The distinctive characteristic of product and services
Product development process
Designing service offering
Servitizising canvas - service sophistication
Innovative product and service strategies in business

Materials

To be announced in the lectures

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

Excellent (5) - All learning outcomes/ assessment criteria have been achieved to an exceptionally high-level demonstrating the following attributes:
• Exceptional understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work and conduction of workshop, including any subject-specific conventions, where applicable, are of very high quality throughout
• Evidence of effective communication of work to peers and others. Excellent teamwork.
• Offer stimulating and rigorous arguments that are likely to be at the limits of what may be expected at this level
• The course work has been executed/performed in an original way
• Outstanding ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of very high-quality analysis, synthesis, evaluation and critical appraisal
• Evidence of outstanding problem-solving skills and ability to suggests alternative approaches
• Evidence of outstanding ability to address complex issues both systematically and creatively

Assessment criteria, good (3)

Good (3-4) - All learning outcomes/ assessment criteria have been met fully at a good or very good standard demonstrating the following attributes:
• Good to very good understanding, exploration, insight and application of the theories, concepts, processes and creative tools learned.
• No significant inaccuracies, misunderstandings or errors
• Clear adherence to all specifications for the assessment task, including word limit where appropriate
• The organisation, structure and standard of presentation of the work, including any subject-specific conventions, where appropriate, are of reasonable to good quality throughout
• Evidence of sufficiently effective communication of work and good teamwork
• Ability to present structured, clear and concise arguments
• The work has been approached and/or executed/performed in a comprehensive way with some degree of originality
• Evidence of sufficient ability to reach appropriate decisions based on incomplete or complex evidence
• Evidence of reasonable to good quality analysis, synthesis, evaluation and critical appraisal
• Evidence of sufficient problem solving skills and ability to suggest alternative approaches

Arviointikriteerit, tyydyttävä (1)

Satisfactory (1-2) - All learning outcomes/ assessment criteria have been met demonstrating the following attributes:
• Demonstrate sound understanding and exploration, some insight and/or appropriate research and using creative tools and processes
• Some minor inaccuracies and/or misunderstandings of concepts, theories or literature – small but not significant errors
• Some minor deviation from the specifications for the assessment task, including word limit where appropriate
• Meet the minimum standard to organize and present with some adherence to the subject-specific conventions
• Demonstrate some ability to develop an argument but can lack fluency. Teamwork is challenging
• The course work has been approached and/or executed/performed in a standard way with limited evidence of originality
• Some contextualisation but with a heavy reliance on a limited number of sources and, in general, the breadth and depth of sources and research are lacking
• Evidence of study and demonstration of ability to reach appropriate decisions based on incomplete or complex evidence
• Some, but limited evidence of analysis, synthesis, evaluation and critical appraisal
• Some evidence of problem solving skills
• Some evidence of ability to address complex issues adequately

Further information

The information about the course materials can be found in Reppu. The literature list will be provided at the beginning of the course

Objective

Students learn basics elements of active and passive sport tourism. Students will gain academic knowledge needed in sport and adventure tourism programs. Upon completion of this course students can outline key characteristics of adventure and are able to discuss important aspects of the experience creation process. Students know about aspects concerning the sport and adventure tourism industry supply and demand side. With risk being a core characteristic of adventure, the course will raise students' awareness for proper risk management. The main elements of sport and adventure tourism business operations will be introduced. Furthermore, the course gives an overview about adventure education.

Content

active and passive sport tourism
key characteristics of adventure
experience creation process
sport and adventure tourism industry supply and demand side
sport and adventure tourism business operations
adventure education
risk assessment and safety

Evaluation scale

0 - 5

Objective

The students will able to describe and explain in detail, the main features of the strategic planning process in tourism, and also their related key concepts and strategic actors. They will be able to explain the relevance of Finnish (Ministry of Economic Affairs and Employment & Finpro/VisitFinland) and regional strategies in domestic and international tourism development and how these strategies affect the operations and development of tourism businesses. The students will be able to explain forecasting competence and proactive thinking and the importance of such activity in strategic planning in the tourism industry. They will know the key methods and concepts of future studies. The students will be able to explain and justify the significance of project work in developing tourism.

Content

Cultural competence
International tourism and its impact on the tourism business in Finland
Using Finnish culture and nature in tourism services
Applying the principles of sustainable and responsible tourism
Future studies in tourism and the basic concepts of future studies
Tourism project work

Evaluation scale

0 - 5

Objective

The students will know the basic principles and rules of study at a university of applied sciences and can use student services. They will be able to plan their own study path using the curriculum, generic and field-specific competences, and guidance. The students will be able to use the document templates needed during their studies

Content

Welcome to KAMK!
University studies and guidance services
Study path planning

Evaluation scale

0 - 5

Objective

The students will know the basic principles and rules of study at a university of applied sciences and can use student services. They will be able to plan their own study path using the curriculum, generic and field-specific competences, and guidance. The students will be able to use the document templates needed during their studies

Content

Welcome to KAMK!
University studies and guidance services
Study path planning

Evaluation scale

0 - 5

Objective

The students will know the basic principles and rules of study at a university of applied sciences and can use student services. They will be able to plan their own study path using the curriculum, generic and field-specific competences, and guidance. The students will be able to use the document templates needed during their studies

Content

Welcome to KAMK!
University studies and guidance services
Study path planning

Evaluation scale

0 - 5

Objective

The students will know the basic principles and rules of study at a university of applied sciences and can use student services. They will be able to plan their own study path using the curriculum, generic and field-specific competences, and guidance. The students will be able to use the document templates needed during their studies

Content

Welcome to KAMK!
University studies and guidance services
Study path planning

Evaluation scale

0 - 5

Objective

The students will experience the importance of sport activities as a tourist attraction by carrying out numerous excursions. They will demonstrate a customer-oriented approach to commercializing sport tourism. The students will be able to determine different sport tourism trends and how to make best use of them at the present time. Students will be able to utilize best possible choices from current sport technology and trends to meet customers’ needs

Evaluation scale

0 - 5

Objective

The students will deepen their professional competence in R&D activities and practical specialist tasks by using research based knowledge for reasoning and by working according to the general ethical rules of research. The module is completed in the form of R&D studies.

Evaluation scale

0 - 5

Objective

The students are able to describe the differences between tourism regions in Finland and how pull factors (attractions) differ in various parts of the country. Using research material, they will be able to describe how foreign tourists spend their time in Finland and where tourists go abroad.

Content

Finland as a tourist destination
Tourism regions in Finland their key pull factors
International tourism into Finland and from Finland abroad
The world tourism region
Tourism of the future

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students can extensively and comprehensively identify the tourism regions of Finland and their key differences and can extensively describe how Finland is divided into tourism regions and the pull factors of these regions. They are able to extensively describe and analyse tourist behaviour using research. The students are able to connect the tourism programme service sector to form a tourism cluster. The students are able to determine which nature, sports, culture and wellbeing tourism programme service modes of service are suitable for Kainuu and Koillismaa (North East Finland). The students are able to work as members of a group to further and develop the work of the team and can critically apply professional ethical principles in their work.

Assessment criteria, good (3)

The students can identify well the tourism regions of Finland and their key differences and can describe in detail how Finland is divided into tourism regions and the pull factors of these regions. They are able to describe and analyse tourist behaviour well using research. The students are able define and describe the programme service sector. The students are able to define and describe the special features of nature, sports, culture, adventure and wellbeing tourism programme services. The students are able to work as members of a group to achieve common goals and they are able to justify their work according to professional ethical principles.

Arviointikriteerit, tyydyttävä (1)

The students can identify the tourism regions of Finland and their key differences and can describe to a shallow degree how Finland is divided into tourism regions and the pull factors of these regions. They are able to describe and analyse to a satisfactory degree tourist behaviour using research. The students are able classify nature tourism (key summer activities: hiking, Nordic walking, cycling, horse riding, wildlife, canoeing, and fishing; key winter activities: skiing, snowshoeing, winter fishing), sports and exercise tourism (active and passive), adventure tourism (different levels of adventure), culture tourism (empowerment and resources offered by culture) and wellbeing tourism (wellbeing tourism in the field of health tourism) programme services. The students are able to work as members of a group taking others into account and they are able to work according to professional ethical principles.

Objective

The students will be proficient in planning and implementing tourism service sales processes in practice to gain the best results for a tourism company.

Content

Tourism service sales processes, channels, target groups, selling, sales management, sales results

Location and time

According to schedule

Materials

Available on Moodle

Teaching methods

Contact teaching including a mix of lectures and practical workshops, as well as group work and individual assignments

Employer connections

Guest lectures

Completion alternatives

Not available

Student workload

135h of student work including attending lectures, workshops, group and individual assignments

Content scheduling

As advised in Moodle

Evaluation scale

0 - 5

Arviointikriteerit, kiitettävä (5)

The students are able to carry out and assess the planning and implementation of a tourism company’s customer-oriented sales processes. They are able to apply these processes as part of the company’s operations in practice.

Assessment criteria, good (3)

The students are familiar with the basics of planning and implementing a tourism company’s customer-oriented sales processes. They are able to apply these processes as part of the company’s operations.

Arviointikriteerit, tyydyttävä (1)

The students are familiar with the basics of planning and implementing a tourism company’s customer-oriented sales processes.

Toteutuksen arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Toteutuksen arviointikriteerit, hyvä (3-4)

• Knowledge: demonstrate ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

• Knowledge: ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Objective

The students will have an in depth understanding of the importance of passenger transport in the tourism cluster, also from the perspective of tourism service accessibility. They will gain proficiency in key sales and reservation services currently used in the tourism industry, including the principles of digital business operations.

Content

The significance of transport in terms of accessibility
Forms of transport: airplane, boat, train, road transport
Tourism service distribution systems and practitioners
Digital tourism business operations
The benefits of using social media

Location and time

According to schedule

Materials

Available on Moodle

Teaching methods

Contact teaching, group works and a business simulation that needs to be done as well independently and individually

Employer connections

No

Completion alternatives

Not available

Student workload

135h of student work including attending lectures, group work, assignments and business simulation

Content scheduling

As advised in Moodle

Evaluation scale

0 - 5

Toteutuksen arviointikriteerit, kiitettävä (5)

• Knowledge: demonstrates ability to use and apply the concepts and theoretical framework learned in this course
• Skills: demonstrates ability to critically analyze, compare, combine and select information and present alternative practices using the acquired knowledge; demonstrate ability to work independently, responsibly, with initiative and flexibly in all learning and operational environments; demonstrate creative but realistic and pragmatic approach to problem solving
• Attitudes: work smoothly and professionally as a team to achieve common goals of the group by applying critical professional ethical principles; contributes excellent team work and output

Toteutuksen arviointikriteerit, hyvä (3-4)

• Knowledge: demonstrate ability to systematically use the concepts learned in this course with ability to name, describe and give reasons for basic knowledge of the theories and concepts learned in this course
• Skills: demonstrates ability to select appropriate practices based on acquired knowledge and instructions and ability to work independently and responsibly completing different tasks in all learning and operational environments; demonstrates ability to apply techniques and concepts learned under minimal guidance in a reasonable manner to problem solving.
• Attitudes: works smoothly and professionally as a team to achieve common goals of the group according to ethical principles; demonstrates good team work and output

Toteutuksen arviointikriteerit, tyydyttävä (1-2)

• Knowledge: ability to identify the main/individual concepts learned in the course and applies basic analysis using the concepts and theories learned from the course; ability to name and describe the concept.
• Skills: demonstrates ability to work in an appropriate manner with more guidance and supervision, though some uncertainty may be evident in the work; shows basic ability to use the techniques and models of the professional field in basic application
• Attitudes: demonstrates professional conduct in communication, updates, interactions within the team and with supervisor according to professional ethical principles; team work with peers is largely satisfactory

Further information

Implemented in part/completely with the Finnish Tourism group.
Provided partly online.

Location and time

Kajaani University of Applied Sciences, TAITO 2

26.1.2024 at 8.15 -11.45 TA21L174
29.1.2024 at 12.30-16.00 TA21L174
2.2.2024 at 8.15-11.45 TA21L174
5.2.2024 at 12.00-16.00 TA21L174

Materials

Korte, H. & Myllyrinne, K. & And R. 2013. Emergency First Aid Instructions

Teaching methods

During the course participant gets to practise hands-on skills in various first aid topics. Aim of the course is to increase
participant`s courage to take action in emergency situations as well as in smaller everyday incidents. First Aid Course
EA 1® -certificate is valid for three years.

Activating lectures 20%
Practical training 80%

Completion alternatives

Presence 100%

Student workload

Contact teaching 16h

Content scheduling

First Aid Course EA 1® 16 h
Course content
• action at an emergency
• life-saving procedures in following situations:
• unconcious casualty
• bls (cpr + aed)
• choking
• severe bleeding
• shock
• sudden cases of illness
• wounds
• burns
• bone fractures
• joint injuries
• other injuries
• poisonings
• accident prevention
• health promotion

Evaluation scale

Hylätty/Hyväksytty

Assessment methods and criteria

Obligation to attend 100%
Active participation

You can have first aid certificate/card from this course

Objective

The students will know the meaning of profitability and learn how to make calculations required by managers for planning, decision-making and control.

Content

General terms and aims in management accounting
Economic balance: profitability, liquidity and solidity
Cost-volume-profit analysis
Long-term calculations, investments
Budgeting
Cost accounting
Activity based costing