Academic year 2020 - 2021

• Accommodation Services AM00BK84-3003 01.08.2020-31.12.2020  5 credits  (AMM20K) +-
  Learning outcomes of the course

  Opiskelija osaa kuvata Suomen ja maailman majoitustoimintaa ja selittää eri majoitustoiminnan tarjoamat muodot. Opiskelija ymmärtää majoitustoiminnan sisäistä ja ulkoista toimintaympäristöä sekä hallitsee keskeisimmät majoitusliikkeen työtehtävät. (not translated)

  Course contents

  Majoitustoiminnan historia
  Majoitustoiminta ja sen muodot
  Majoitusliikkeen toimintaympäristöt
  Majoitusliikkeen puhtaanapito
  Sähköinen liiketoiminta ja markkinoinnin merkitys (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa laaja-alaisesti kuvata ja analysoida Suomen ja maailman majoitustoiminnan historian pääpiirteet ja vaiheet tähän päivään saakka. Hän osaa myös selittää kiitettävästi majoitustoiminnan tarjonnan eri muodot sekä analysoida majoitusliikkeen toimintaympäristön. Opiskelija hallitsee kiitettävästi ja laaja-alaisesti majoitusliikkeen puhtaanapidon perusteet. Opiskelija osaa toimia ryhmän jäsenenä edistäen ja kehittäen ryhmän toimintaa sekä osaa soveltaa (not translated)

  Good

  Opiskelija osaa hyvin kuvata Suomen ja maailman majoitustoiminnan historian pääpiirteet ja vaiheet tähän päivään saakka. Hän osaa myös selittää hyvin majoitustoiminnan tarjonnan eri muodot sekä kuvata majoitusliikkeen toimintaympäristön. Opiskelija osaa hyvin majoitusliikkeen puhtaanapidon perusteet. Opiskelija osaa toimia ryhmän jäsenenä yhteisen tavoitteen saavuttamiseksi sekä osaa perustella toimintansa ammattieettisten periaatteiden mukaisesti. (not translated)

  Satisfactory

  Opiskelija osaa tyydyttävästi kuvata Suomen ja maailman majoitustoiminnan historian pääpiirteet ja vaiheet tähän päivään saakka. Hän osaa myös pintapuolisesti selittää majoitustoiminnan tarjonnan eri muodot sekä kuvata majoitusliikkeen toimintaympäristöä. Opiskelija hallitsee tyydyttävästi majoitusliikkeen puhtaanapidon perusteet.
  Opiskelija osaa toimia ryhmän jäsenenä ja ottaa toiminnassaan muut ryhmän jäsenet huomioon sekä toimii ammattieettisten periaatteiden mukaisesti. (not translated)

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  Name of lecturer(s)

  Katja-Mari Kärkkäinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMM20K

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Katja-Mari Kärkkäinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Accommodation Services AM00BG91-3004 26.10.2020-31.12.2020  5 credits  (AMA20S) +-
  Learning outcomes of the course

  The students will be able to describe accommodation operations in Finland and worldwide and
  explain the different forms of accommodation. They will understand the internal and external
  operational environment of accommodation operations and will master the main duties and tasks
  associated with working in the accommodation business.

  Course contents

  The history of accommodation as a business
  Forms of accommodation business
  The operational environments of accommodation
  Housekeeping
  Digital business and marketing
  Reservation/booking software and systems

  Assessment criteria

  Excellent

  The students are able to extensively describe and analyse the main features and phases of the
  history of accommodation in Finland and worldwide to this day. They are able to explain in depth
  different forms of accommodation while being able to analyse the accommodation operational
  environment. They are able to use hotel reservation software independently and extensively and
  have extensively mastered the comprehensive principles of housekeeping. The students are able to
  work as members of a group to further and develop the work of the team and they are able to apply
  theoretical knowledge in practice.

  Good

  The students are able to describe in depth the main features and phases of the history of
  accommodation in Finland and worldwide to this day. They are able to explain extensively different
  forms of accommodation and describe the accommodation operational environment. They are able
  to use hotel reservation software independently and have mastered the principles of housekeeping
  well. The students are able to work as members of a group to achieve common goals and they are
  able to justify their work according to professional ethical principles.

  Satisfactory

  The students are able to describe to a satisfactory degree, the main features and phases of the
  history of accommodation in Finland and worldwide to this day. They are able to explain to some
  degree, the different forms of accommodation and describe the accommodation operational
  environment. They are able to use the main functions of hotel reservation software and have
  satisfactorily mastered the principles of housekeeping. The students are able to work as members of
  a group taking others into account and they are able to work according to professional ethical
  principles

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  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  26.10.2020 - 31.12.2020

  Group(s)

  • AMA20S

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen, Arto Heikkinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Adventure Tourism Project I AM00BH17-3006 01.08.2020-31.12.2020  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  The students will be able to work with customers in implementing various adventure tourism service packages fulfilling product recommendations and criteria. The students will be able to assess their own work according to field specific competences.

  Course contents

  Adventure tourism event or product development project and/or work in a company or project.

  Further information

  Delivered in Finnish/English
  Language of reporting: English
  Language support: 0.5 credits
  Implemented in part/completely with the Finnish Tourism group.

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  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • ATA19S
  • ASL19S
  • AMA19S
  • ALK19S

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Mika Pietarinen, Peter Stricker, Arto Heikkinen, Helka Leimu-Pelkonen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Authentic and Unique Wilderness Services AM00BH19-3004 01.02.2021-25.05.2021  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  In order to understand the tourism experience creation process, the students will be able to identify the special features of this operating environment through different excursions (e.g. to national parks). They will be able to discuss and critically apply different tools for creating unique tourism experiences.

  Course contents

  Experience tools e.g. experience pyramid, storytelling, and guides
  Unique selling proposition (USP) (tools: e.g. nature resource analysis/local uniqueness, personal strength analysis/personal uniqueness, SWOT)
  Nature elements in R&D
  Natural environments e.g. national parks
  Safety planning
  
  Previously mentioned themes will be processed and deepened using current topical issues.

  Assessment criteria

  Excellent

  The students are able to apply extensively the subject concepts with expertise and combine them accordingly. They are able to analyse, compare, combine and select information and present alternative practices and to analyse, reflect upon and critically assess their competence and the practices presented during the course acquired knowledge. The students are able to work independently, responsibly, with initiative and flexibly in all learning and operational environments. They are able to select and critically assess the techniques and models of the topic and use them in their work. The students are able to work in a customer and goal-oriented manner with a developmental approach to their work. They are able to work as members of a group promoting and developing the work of the group critically taking professional ethics into account.

  Good

  The students are able to systematically use the subject concepts. They are able to name, describe and give reasons for the key knowledge presented during the course. They are able to select appropriate practices and techniques for implementing the course content. The students are able to assess and reflect upon their competence and the practices of the course subject. They are able to work independently and responsibly completing different tasks in all learning and operational environments. They conduct themselves in a customer and goal-oriented manner with a developmental approach to their work. The students are able to work as members of a group to achieve common goals while taking professional ethics into account.

  Satisfactory

  The students are able to properly define the basic concepts of the course subject. They are able to name and describe the key knowledge (e.g. definitions, professional terms, key players) of the course content. The students are able to work appropriately under supervision in different learning and operational environments. They are able to apply the techniques and concepts of the course subject appropriately in their work. The students are able to conduct themselves professionally in customer situations. They are able to work as members of a group taking others as well as professional ethics into account.

  Further information

  Delivered in Finnish/English
  Implemented in part/completely with the Finnish Tourism group.

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  Name of lecturer(s)

  Pasi Korhonen

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.02.2021 - 25.05.2021

  Group(s)

  • ATA19S
  • ASL19S
  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Pasi Korhonen, Peter Stricker

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Business Basics BY00BX29-3001 01.08.2020-31.12.2020  5 credits  (AMA20S, ...) +-
  Learning outcomes of the course

  The students will adopt an entrepreneurial approach to their studies and work. They will be able to use basic business concepts as required. They will understand the importance of being able to identify and create business potential to the development and wellbeing of society. The students will also be able to describe a company’s basic operations and functions and they will understand the principles of running a profitable business.

  Course contents

  The significance of business in society
  Internal and external entrepreneurship
  Operational and business idea
  Basic business model and smart processes
  Stakeholders and networking
  Forms of business
  Marketing and customer-oriented approaches
  Profitability
  Business potential

  Assessment criteria

  Excellent

  The students are able to widely use and combine business concepts with expertise and can analyse, compare and critically assess their own business competence and forms and methods of business using acquired knowledge. The students are able to work as members of a group/team, promoting and developing the work of the group.

  Good

  The students are able to systematically use business concepts. They are able to use, name and justify business and entrepreneurial practices. The students are able to work independently based on information and instructions and can apply business techniques and models. The students are able to work as members of a group to achieve common goals and can give reasons for their actions based on professional ethical principles.

  Satisfactory

  The students are able to define and use basic business concepts as required according to professional ethical principles. They are able name and describe basic business information. The students are able to work appropriately though their actions may display uncertainty.

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  Name of lecturer(s)

  Anne Määttä

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMA20S
  • ALK20S

  Unit, in charge

  Business

  Teacher(s)

  Anne Määttä, Ari Afflekt

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  R&D proportion

  1 credits

  Evaluation scale

  0 - 5

• Business Basics BY00BX29-3004 01.08.2020-31.12.2020  5 credits  (LLT20SH, ...) +-
  Learning outcomes of the course

  The students will adopt an entrepreneurial approach to their studies and work. They will be able to use basic business concepts as required. They will understand the importance of being able to identify and create business potential to the development and wellbeing of society. The students will also be able to describe a company’s basic operations and functions and they will understand the principles of running a profitable business.

  Course contents

  The significance of business in society
  Internal and external entrepreneurship
  Operational and business idea
  Basic business model and smart processes
  Stakeholders and networking
  Forms of business
  Marketing and customer-oriented approaches
  Profitability
  Business potential

  Assessment criteria

  Excellent

  The students are able to widely use and combine business concepts with expertise and can analyse, compare and critically assess their own business competence and forms and methods of business using acquired knowledge. The students are able to work as members of a group/team, promoting and developing the work of the group.

  Good

  The students are able to systematically use business concepts. They are able to use, name and justify business and entrepreneurial practices. The students are able to work independently based on information and instructions and can apply business techniques and models. The students are able to work as members of a group to achieve common goals and can give reasons for their actions based on professional ethical principles.

  Satisfactory

  The students are able to define and use basic business concepts as required according to professional ethical principles. They are able name and describe basic business information. The students are able to work appropriately though their actions may display uncertainty.

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  Name of lecturer(s)

  Ari Afflekt

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • LLT20SH
  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Ari Afflekt

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business Basics BY00BX29-3008 01.01.2021-25.05.2021  5 credits  (ALM21K) +-
  Learning outcomes of the course

  The students will adopt an entrepreneurial approach to their studies and work. They will be able to use basic business concepts as required. They will understand the importance of being able to identify and create business potential to the development and wellbeing of society. The students will also be able to describe a company’s basic operations and functions and they will understand the principles of running a profitable business.

  Course contents

  The significance of business in society
  Internal and external entrepreneurship
  Operational and business idea
  Basic business model and smart processes
  Stakeholders and networking
  Forms of business
  Marketing and customer-oriented approaches
  Profitability
  Business potential

  Assessment criteria

  Excellent

  The students are able to widely use and combine business concepts with expertise and can analyse, compare and critically assess their own business competence and forms and methods of business using acquired knowledge. The students are able to work as members of a group/team, promoting and developing the work of the group.

  Good

  The students are able to systematically use business concepts. They are able to use, name and justify business and entrepreneurial practices. The students are able to work independently based on information and instructions and can apply business techniques and models. The students are able to work as members of a group to achieve common goals and can give reasons for their actions based on professional ethical principles.

  Satisfactory

  The students are able to define and use basic business concepts as required according to professional ethical principles. They are able name and describe basic business information. The students are able to work appropriately though their actions may display uncertainty.

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  Name of lecturer(s)

  Maritta Seppälä

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • ALM21K

  Unit, in charge

  Business

  Teacher(s)

  Maritta Seppälä

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business Basics BY00BX29-3002 01.08.2020-31.12.2020  5 credits  (LLM20S) +-
  Learning outcomes of the course

  The students will adopt an entrepreneurial approach to their studies and work. They will be able to use basic business concepts as required. They will understand the importance of being able to identify and create business potential to the development and wellbeing of society. The students will also be able to describe a company’s basic operations and functions and they will understand the principles of running a profitable business.

  Course contents

  The significance of business in society
  Internal and external entrepreneurship
  Operational and business idea
  Basic business model and smart processes
  Stakeholders and networking
  Forms of business
  Marketing and customer-oriented approaches
  Profitability
  Business potential

  Assessment criteria

  Excellent

  The students are able to widely use and combine business concepts with expertise and can analyse, compare and critically assess their own business competence and forms and methods of business using acquired knowledge. The students are able to work as members of a group/team, promoting and developing the work of the group.

  Good

  The students are able to systematically use business concepts. They are able to use, name and justify business and entrepreneurial practices. The students are able to work independently based on information and instructions and can apply business techniques and models. The students are able to work as members of a group to achieve common goals and can give reasons for their actions based on professional ethical principles.

  Satisfactory

  The students are able to define and use basic business concepts as required according to professional ethical principles. They are able name and describe basic business information. The students are able to work appropriately though their actions may display uncertainty.

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  Name of lecturer(s)

  Hannele Siipola

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Hannele Siipola

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  R&D proportion

  1 credits

  Virtual proportion

  5 credits

  Evaluation scale

  0 - 5

• Business Communication Skills AM00BK89-3002 01.01.2021-25.05.2021  5 credits  (AMM20K) +-
  Learning outcomes of the course

  Opiskelija pystyy viestimään suullisesti ja kirjallisesti matkailualan ja yleisesti liike-elämän vaatimissa tilanteissa eri viestintävälineitä ja asiakaspalvelukanavia käyttäen. Opiskelija pystyy hakemaan työ- ja harjoittelupaikkaa ulkomailta. (not translated)

  Prerequisites and co-requisites

  Tourism English (not translated)

  Course contents

  Matkailuyrittämiseen liittyvä englanninkielinen ammattisanasto
  Liike-elämään liittyvä viestintä (kysely, tarjouspyyntö, tarjous, tilausvahvistus)
  Matkailuyrityksen viestintä (varaukset, vahvistukset, peruutukset, muutokset, reklamaatiot) Maksuliikenne
  Kokous- ja neuvottelutaidot + dokumentaatio
  Työ- ja harjoittelupaikan haku (CV, hakukirje) (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa kommunikoida sujuvasti sekä kirjallisesti että suullisesti alaan liittyvistä aiheista.
  Opiskelija osaa ääntää selvästi.
  Opiskelija osaa reagoida asianmukaisesti ja nopeasti.
  Opiskelija ymmärtää pääasiat ja yksityiskohdat tekstistä ja osaa analysoida tekstiä. Opiskelija osaa käyttää tuottamassaan tekstissä sujuvasti ja oikein kielen rakenteita. Opiskelija osaa kirjoittaa taidokkaasti liikekirjeitä ja käyttää luontevasti liikekielen ilmaisuja ja fraaseja.
  Opiskelija osaa argumentoida, tehdä ehdotuksia ja vastaehdotuksia luontevasti sekä laatia yhteenvetoja kokous- ja neuvottelutyyppisistä tapaamisista. (not translated)

  Good

  Opiskelija osaa kommunikoida kohtuullisesti alaan liittyvistä aiheista. Opiskelija osaa reagoida oikein, vaikka hitaammin.
  Opiskelija osaa ääntää kohtuullisen ymmärrettävästi.
  Opiskelija ymmärtää pääasiat tekstistä ja pystyy jossain määrin analysoimaan sitä. Opiskelijan tuottaman tekstin rakenteissa on jonkin verran virheitä.
  Opiskelija osaa kirjoittaa suhteellisen hyvin liikekirjeitä, mutta fraasien käyttö vähäisempää.
  Opiskelija osaa argumentoida jonkin verran ja tehdä ehdotuksia kokous- ja neuvottelutyyppisissä tapaamisissa sekä laatimaan lyhyen perusyhteenvedon. (not translated)

  Satisfactory

  Opiskelija osaa kommunikoida kirjallisesti ja jonkin verran myös suullisesti.
  Opiskelijan ääntäminen on heikkoa, mikä vaikeuttaa puheen ymmärrettävyyttä.
  Opiskelija osaa reagoida hitaasti ja ehkä ei-asianmukaisestikin.
  Opiskelija ymmärtää tekstiä vain rajallisesti.
  Opiskelijan tuottaman tekstin rakenteissa on paljon virheitä.
  Opiskelija kirjoittaa lyhyitä peruskirjeitä, mutta fraasit puuttuvat tai niitä on vähän.
  Opiskelija osaa argumentoida ja tehdä ehdotuksia heikosti, mutta pystyy laatimaan muutaman rivin yhteenvedon. (not translated)

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  Name of lecturer(s)

  Katja Salminen

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMM20K

  Unit, in charge

  Business

  Teacher(s)

  Katja Salminen

  Programme(s)

  Bachelor’s Degree in Tourism

  Virtual proportion

  2 credits

  Evaluation scale

  0 - 5

• Business English BY00BX37-3002 01.01.2021-25.05.2021  5 credits  (LLT20SH) +-
  Learning outcomes of the course

  Students will be proficient in the basics of English for business and working life using spoken and written English.

  Prerequisites and co-requisites

  European qualifications framework B2

  Course contents

  Communication in working life and customer service
  Education and study
  Applying for work
  Company presentation

  Assessment criteria

  Excellent

  The students are able to explain in their own words and fluently compensate for any lack of vocabulary as well as being able to use business and working life terminology accurately. They are able to communicate in demanding situations.

  Good

  The students are able to express themselves in a different way if necessary and use business and working life terminology somewhat accurately. The students are able to communicate clearly in key situations.

  Satisfactory

  The students are able to use basic business and working life vocabulary so that their message is communicated. They are able to communicate understandably in simple routine situations.

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  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • LLT20SH

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business English BY00BX37-3004 01.01.2021-25.05.2021  5 credits  (LLT20SM) +-
  Learning outcomes of the course

  Students will be proficient in the basics of English for business and working life using spoken and written English.

  Prerequisites and co-requisites

  European qualifications framework B2

  Course contents

  Communication in working life and customer service
  Education and study
  Applying for work
  Company presentation

  Assessment criteria

  Excellent

  The students are able to explain in their own words and fluently compensate for any lack of vocabulary as well as being able to use business and working life terminology accurately. They are able to communicate in demanding situations.

  Good

  The students are able to express themselves in a different way if necessary and use business and working life terminology somewhat accurately. The students are able to communicate clearly in key situations.

  Satisfactory

  The students are able to use basic business and working life vocabulary so that their message is communicated. They are able to communicate understandably in simple routine situations.

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  Name of lecturer(s)

  Kaisa Enticknap-Seppänen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Kaisa Enticknap-Seppänen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business English BY00BX37-3012 01.01.2021-25.05.2021  5 credits  (AMA20S) +-
  Learning outcomes of the course

  Students will be proficient in the basics of English for business and working life using spoken and written English.

  Prerequisites and co-requisites

  European qualifications framework B2

  Course contents

  Communication in working life and customer service
  Education and study
  Applying for work
  Company presentation

  Assessment criteria

  Excellent

  The students are able to explain in their own words and fluently compensate for any lack of vocabulary as well as being able to use business and working life terminology accurately. They are able to communicate in demanding situations.

  Good

  The students are able to express themselves in a different way if necessary and use business and working life terminology somewhat accurately. The students are able to communicate clearly in key situations.

  Satisfactory

  The students are able to use basic business and working life vocabulary so that their message is communicated. They are able to communicate understandably in simple routine situations.

  ---

  Name of lecturer(s)

  Katja Salminen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMA20S

  Unit, in charge

  Business

  Teacher(s)

  Katja Salminen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business English BY00BX37-3008 01.01.2021-25.05.2021  5 credits  (ATA20S, ...) +-
  Learning outcomes of the course

  Students will be proficient in the basics of English for business and working life using spoken and written English.

  Prerequisites and co-requisites

  European qualifications framework B2

  Course contents

  Communication in working life and customer service
  Education and study
  Applying for work
  Company presentation

  Assessment criteria

  Excellent

  The students are able to explain in their own words and fluently compensate for any lack of vocabulary as well as being able to use business and working life terminology accurately. They are able to communicate in demanding situations.

  Good

  The students are able to express themselves in a different way if necessary and use business and working life terminology somewhat accurately. The students are able to communicate clearly in key situations.

  Satisfactory

  The students are able to use basic business and working life vocabulary so that their message is communicated. They are able to communicate understandably in simple routine situations.

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  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • ATA20S
  • ASL20S
  • LBI20S

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen, Kaisa Enticknap-Seppänen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business English BY00BX37-3009 01.01.2021-25.05.2021  5 credits  (LBE20S) +-
  Learning outcomes of the course

  Students will be proficient in the basics of English for business and working life using spoken and written English.

  Prerequisites and co-requisites

  European qualifications framework B2

  Course contents

  Communication in working life and customer service
  Education and study
  Applying for work
  Company presentation

  Assessment criteria

  Excellent

  The students are able to explain in their own words and fluently compensate for any lack of vocabulary as well as being able to use business and working life terminology accurately. They are able to communicate in demanding situations.

  Good

  The students are able to express themselves in a different way if necessary and use business and working life terminology somewhat accurately. The students are able to communicate clearly in key situations.

  Satisfactory

  The students are able to use basic business and working life vocabulary so that their message is communicated. They are able to communicate understandably in simple routine situations.

  ---

  Name of lecturer(s)

  Kaisa Enticknap-Seppänen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • LBE20S

  Unit, in charge

  Business

  Teacher(s)

  Kaisa Enticknap-Seppänen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business Mathematics BY00BX33-3001 01.01.2021-25.05.2021  5 credits  (LLT20SH) +-
  Learning outcomes of the course

  This course provides the necessary maths skills that students will be able to use and apply in business.

  Course contents

  Revision of basic mathematical topics and providing mathematical skill
  Margin and VAT
  Indexes
  Currencies
  Interest calculation and its applications
  Compound interest calculation and its applications
  Periodic performance and its applications
  Credit
  Economic functions (use, optimisation)

  Assessment criteria

  Excellent

  Can define and explain the central concepts and calculation priciples of the course. Can deduce or prove the results presented during the course and justify their feasibility.
  Can apply the course information also to new tasks which require epiphany and of which no examples were given during the course. There are no faults in the calculations.

  Good

  Can present, enumerate and apply the ideas underlying the central caluculation principles. Can interpret whether the results of the calculations are significant and resonable.
  
  Can compare different calculation methods and choose one that is suitable in each given situation. Calcultions mainly without faults.

  Satisfactory

  Recognizes the central concepts and calculation principles of the course.
  - precent and its applicacations
  - indexes and value of money
  - interest calculation
  - credits
  -investment methods
  Can, in an exam using calculation formulas, solve most of the caluclations which are similar to the examples dealt with during the course. Small, not fundamental, faults are possible.

  Further information

  An alternative approach in blended learning

  ---

  Name of lecturer(s)

  Ari Teirilä

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • LLT20SH

  Unit, in charge

  Business

  Teacher(s)

  Ari Teirilä

  Programme(s)

  Bachelor’s Degree in Tourism, Degree Programme in Business and Administration

  Evaluation scale

  0 - 5

• Business Mathematics BY00BX33-3002 01.01.2021-25.05.2021  5 credits  (LLM20S) +-
  Learning outcomes of the course

  This course provides the necessary maths skills that students will be able to use and apply in business.

  Course contents

  Revision of basic mathematical topics and providing mathematical skill
  Margin and VAT
  Indexes
  Currencies
  Interest calculation and its applications
  Compound interest calculation and its applications
  Periodic performance and its applications
  Credit
  Economic functions (use, optimisation)

  Assessment criteria

  Excellent

  Can define and explain the central concepts and calculation priciples of the course. Can deduce or prove the results presented during the course and justify their feasibility.
  Can apply the course information also to new tasks which require epiphany and of which no examples were given during the course. There are no faults in the calculations.

  Good

  Can present, enumerate and apply the ideas underlying the central caluculation principles. Can interpret whether the results of the calculations are significant and resonable.
  
  Can compare different calculation methods and choose one that is suitable in each given situation. Calcultions mainly without faults.

  Satisfactory

  Recognizes the central concepts and calculation principles of the course.
  - precent and its applicacations
  - indexes and value of money
  - interest calculation
  - credits
  -investment methods
  Can, in an exam using calculation formulas, solve most of the caluclations which are similar to the examples dealt with during the course. Small, not fundamental, faults are possible.

  Further information

  An alternative approach in blended learning

  ---

  Name of lecturer(s)

  Ari Teirilä

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Ari Teirilä

  Programme(s)

  Bachelor’s Degree in Tourism, Degree Programme in Business and Administration, Bachelor’s Degree in Sports and Leisure Management

  Virtual proportion

  4 credits

  Evaluation scale

  0 - 5

• Business Mathematics BY00BX33-3003 01.01.2021-25.05.2021  5 credits  (LLT20SM) +-
  Learning outcomes of the course

  This course provides the necessary maths skills that students will be able to use and apply in business.

  Course contents

  Revision of basic mathematical topics and providing mathematical skill
  Margin and VAT
  Indexes
  Currencies
  Interest calculation and its applications
  Compound interest calculation and its applications
  Periodic performance and its applications
  Credit
  Economic functions (use, optimisation)

  Assessment criteria

  Excellent

  Can define and explain the central concepts and calculation priciples of the course. Can deduce or prove the results presented during the course and justify their feasibility.
  Can apply the course information also to new tasks which require epiphany and of which no examples were given during the course. There are no faults in the calculations.

  Good

  Can present, enumerate and apply the ideas underlying the central caluculation principles. Can interpret whether the results of the calculations are significant and resonable.
  
  Can compare different calculation methods and choose one that is suitable in each given situation. Calcultions mainly without faults.

  Satisfactory

  Recognizes the central concepts and calculation principles of the course.
  - precent and its applicacations
  - indexes and value of money
  - interest calculation
  - credits
  -investment methods
  Can, in an exam using calculation formulas, solve most of the caluclations which are similar to the examples dealt with during the course. Small, not fundamental, faults are possible.

  Further information

  An alternative approach in blended learning

  ---

  Name of lecturer(s)

  Ari Teirilä

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Ari Teirilä

  Programme(s)

  Bachelor’s Degree in Tourism, Degree Programme in Business and Administration, Bachelor’s Degree in Sports and Leisure Management

  Evaluation scale

  0 - 5

• Business Swedish BY00BX35-3003 01.08.2020-31.12.2020  5 credits  (LLT20SH, ...) +-
  Learning outcomes of the course

  Students will improve their ability to use Swedish in their field of expertise. They will be able to communicate in working life in spoken and written situations in Swedish.

  Prerequisites and co-requisites

  Common European Framework of Reference B1

  Course contents

  Working life communication and customer service
  Education and studies
  Applying for work
  Company presentations
  Product demonstrations
  Central concepts and vocabulary in the field of expertise

  Assessment criteria

  Excellent

  The student
  - is able to search information in different media independently and produce versatile contents without mistakes.
  - can use the essential vocabulary in the field of expertise and discuss topical matters spontaneously.
  - can represent the work place professionally.
  - speaks fluently and consistently without frequent grammar or pronunciation mistakes.
  - uses versatile structures and vocabulary and can thus get the message across without complications.

  Good

  The student
  - is able to search information in different media with the help of instructions and aids and uses professional language in presentations.
  - can use the central vocabulary in the field of expertise and discuss topical matters when prepared.
  - can represent the work place professionally but may need some preparing.
  - speaks consistently but grammar or pronunciation mistakes occur.
  -can put the message across well using basic structures and vocabulary.

  Satisfactory

  The student
  - is able to search information in different media with the help of thorough instructions and various aids and produce basic contents using basic language.
  - knows the central vocabulary in the field of expertise but discussing topical matters causes difficulties.
  -speaks with breaks and needs to search for words; pronunciation and grammar mistakes occur frequently.
  -can put basic messages across, but errors occur in structures and vocabulary.

  Further information

  Suoritettuaan tämän opintojakson hyväksytysti opiskelija saavuttaa sellaisen ruotsin kielen taidon, joka julkisyhteisöjen henkilöstöltä vaadittavasta kielitaidosta annetun lain (424/2003) mukaan vaaditaan korkeakoulututkintoa edellyttävään virkaan kaksikielisellä virka-alueella ja joka ammattikorkeakouluista annetun asetuksen (1129/2014 §7) mukaan on ammatin harjoittamisen ja ammatillisen kehityksen kannalta tarpeellinen.
  
  Julkisyhteisöjen henkilöstöltä vaadittava ruotsin kielen taito arvioidaan asetuksen (481/2003 § 16 ja 17) mukaan arvosanalla hyvä tai tyydyttävä. Suullinen ja kirjallinen kielitaito arvioidaan opintojaksolla erikseen ja niistä annetaan erilliset arvosanat.
  
  Opintojakson suoritusten arvosanat 1, 2 ja 3 vastaavat tyydyttävää ja 4 ja 5 hyvää. (not translated)

  ---

  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • LLT20SH
  • LBE20S
  • LBI20S

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen, Marjaana Seppi

  Programme(s)

  Bachelor’s Degree in Tourism, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business Swedish BY00BX35-3004 01.08.2020-31.12.2020  5 credits  (AMA20S, ...) +-
  Learning outcomes of the course

  Students will improve their ability to use Swedish in their field of expertise. They will be able to communicate in working life in spoken and written situations in Swedish.

  Prerequisites and co-requisites

  Common European Framework of Reference B1

  Course contents

  Working life communication and customer service
  Education and studies
  Applying for work
  Company presentations
  Product demonstrations
  Central concepts and vocabulary in the field of expertise

  Assessment criteria

  Excellent

  The student
  - is able to search information in different media independently and produce versatile contents without mistakes.
  - can use the essential vocabulary in the field of expertise and discuss topical matters spontaneously.
  - can represent the work place professionally.
  - speaks fluently and consistently without frequent grammar or pronunciation mistakes.
  - uses versatile structures and vocabulary and can thus get the message across without complications.

  Good

  The student
  - is able to search information in different media with the help of instructions and aids and uses professional language in presentations.
  - can use the central vocabulary in the field of expertise and discuss topical matters when prepared.
  - can represent the work place professionally but may need some preparing.
  - speaks consistently but grammar or pronunciation mistakes occur.
  -can put the message across well using basic structures and vocabulary.

  Satisfactory

  The student
  - is able to search information in different media with the help of thorough instructions and various aids and produce basic contents using basic language.
  - knows the central vocabulary in the field of expertise but discussing topical matters causes difficulties.
  -speaks with breaks and needs to search for words; pronunciation and grammar mistakes occur frequently.
  -can put basic messages across, but errors occur in structures and vocabulary.

  Further information

  Suoritettuaan tämän opintojakson hyväksytysti opiskelija saavuttaa sellaisen ruotsin kielen taidon, joka julkisyhteisöjen henkilöstöltä vaadittavasta kielitaidosta annetun lain (424/2003) mukaan vaaditaan korkeakoulututkintoa edellyttävään virkaan kaksikielisellä virka-alueella ja joka ammattikorkeakouluista annetun asetuksen (1129/2014 §7) mukaan on ammatin harjoittamisen ja ammatillisen kehityksen kannalta tarpeellinen.
  
  Julkisyhteisöjen henkilöstöltä vaadittava ruotsin kielen taito arvioidaan asetuksen (481/2003 § 16 ja 17) mukaan arvosanalla hyvä tai tyydyttävä. Suullinen ja kirjallinen kielitaito arvioidaan opintojaksolla erikseen ja niistä annetaan erilliset arvosanat.
  
  Opintojakson suoritusten arvosanat 1, 2 ja 3 vastaavat tyydyttävää ja 4 ja 5 hyvää. (not translated)

  ---

  Name of lecturer(s)

  Marjaana Seppi

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMA20S
  • ATA20S
  • ASL20S

  Unit, in charge

  Business

  Teacher(s)

  Marjaana Seppi

  Programme(s)

  Bachelor’s Degree in Tourism, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business Swedish BY00BX35-3001 01.08.2020-31.12.2020  5 credits  (LLM20S) +-
  Learning outcomes of the course

  Students will improve their ability to use Swedish in their field of expertise. They will be able to communicate in working life in spoken and written situations in Swedish.

  Prerequisites and co-requisites

  Common European Framework of Reference B1

  Course contents

  Working life communication and customer service
  Education and studies
  Applying for work
  Company presentations
  Product demonstrations
  Central concepts and vocabulary in the field of expertise

  Assessment criteria

  Excellent

  The student
  - is able to search information in different media independently and produce versatile contents without mistakes.
  - can use the essential vocabulary in the field of expertise and discuss topical matters spontaneously.
  - can represent the work place professionally.
  - speaks fluently and consistently without frequent grammar or pronunciation mistakes.
  - uses versatile structures and vocabulary and can thus get the message across without complications.

  Good

  The student
  - is able to search information in different media with the help of instructions and aids and uses professional language in presentations.
  - can use the central vocabulary in the field of expertise and discuss topical matters when prepared.
  - can represent the work place professionally but may need some preparing.
  - speaks consistently but grammar or pronunciation mistakes occur.
  -can put the message across well using basic structures and vocabulary.

  Satisfactory

  The student
  - is able to search information in different media with the help of thorough instructions and various aids and produce basic contents using basic language.
  - knows the central vocabulary in the field of expertise but discussing topical matters causes difficulties.
  -speaks with breaks and needs to search for words; pronunciation and grammar mistakes occur frequently.
  -can put basic messages across, but errors occur in structures and vocabulary.

  Further information

  Suoritettuaan tämän opintojakson hyväksytysti opiskelija saavuttaa sellaisen ruotsin kielen taidon, joka julkisyhteisöjen henkilöstöltä vaadittavasta kielitaidosta annetun lain (424/2003) mukaan vaaditaan korkeakoulututkintoa edellyttävään virkaan kaksikielisellä virka-alueella ja joka ammattikorkeakouluista annetun asetuksen (1129/2014 §7) mukaan on ammatin harjoittamisen ja ammatillisen kehityksen kannalta tarpeellinen.
  
  Julkisyhteisöjen henkilöstöltä vaadittava ruotsin kielen taito arvioidaan asetuksen (481/2003 § 16 ja 17) mukaan arvosanalla hyvä tai tyydyttävä. Suullinen ja kirjallinen kielitaito arvioidaan opintojaksolla erikseen ja niistä annetaan erilliset arvosanat.
  
  Opintojakson suoritusten arvosanat 1, 2 ja 3 vastaavat tyydyttävää ja 4 ja 5 hyvää. (not translated)

  ---

  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen, Päivi Auno, Mira Heikkinen

  Programme(s)

  Bachelor’s Degree in Tourism, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Virtual proportion

  4 credits

  Evaluation scale

  0 - 5

• Business Swedish BY00BX35-3005 01.08.2020-31.12.2020  5 credits  (LLT20SM) +-
  Learning outcomes of the course

  Students will improve their ability to use Swedish in their field of expertise. They will be able to communicate in working life in spoken and written situations in Swedish.

  Prerequisites and co-requisites

  Common European Framework of Reference B1

  Course contents

  Working life communication and customer service
  Education and studies
  Applying for work
  Company presentations
  Product demonstrations
  Central concepts and vocabulary in the field of expertise

  Assessment criteria

  Excellent

  The student
  - is able to search information in different media independently and produce versatile contents without mistakes.
  - can use the essential vocabulary in the field of expertise and discuss topical matters spontaneously.
  - can represent the work place professionally.
  - speaks fluently and consistently without frequent grammar or pronunciation mistakes.
  - uses versatile structures and vocabulary and can thus get the message across without complications.

  Good

  The student
  - is able to search information in different media with the help of instructions and aids and uses professional language in presentations.
  - can use the central vocabulary in the field of expertise and discuss topical matters when prepared.
  - can represent the work place professionally but may need some preparing.
  - speaks consistently but grammar or pronunciation mistakes occur.
  -can put the message across well using basic structures and vocabulary.

  Satisfactory

  The student
  - is able to search information in different media with the help of thorough instructions and various aids and produce basic contents using basic language.
  - knows the central vocabulary in the field of expertise but discussing topical matters causes difficulties.
  -speaks with breaks and needs to search for words; pronunciation and grammar mistakes occur frequently.
  -can put basic messages across, but errors occur in structures and vocabulary.

  Further information

  Suoritettuaan tämän opintojakson hyväksytysti opiskelija saavuttaa sellaisen ruotsin kielen taidon, joka julkisyhteisöjen henkilöstöltä vaadittavasta kielitaidosta annetun lain (424/2003) mukaan vaaditaan korkeakoulututkintoa edellyttävään virkaan kaksikielisellä virka-alueella ja joka ammattikorkeakouluista annetun asetuksen (1129/2014 §7) mukaan on ammatin harjoittamisen ja ammatillisen kehityksen kannalta tarpeellinen.
  
  Julkisyhteisöjen henkilöstöltä vaadittava ruotsin kielen taito arvioidaan asetuksen (481/2003 § 16 ja 17) mukaan arvosanalla hyvä tai tyydyttävä. Suullinen ja kirjallinen kielitaito arvioidaan opintojaksolla erikseen ja niistä annetaan erilliset arvosanat.
  
  Opintojakson suoritusten arvosanat 1, 2 ja 3 vastaavat tyydyttävää ja 4 ja 5 hyvää. (not translated)

  ---

  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen

  Programme(s)

  Bachelor’s Degree in Tourism, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Competence Development BY00BX38-3008 01.01.2021-31.12.2021  3 credits +-
  Learning outcomes of the course

  Opiskelija osaa seurata ammatillisen osaamisensa kehittymistä ja osaa viestiä siitä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille. (not translated)

  Course contents

  1. lukuvuonna 2op
  Ammatilliset tavoitteet ja yksilöllisen oppimispolun suunnittelu
  
  3. lukuvuonna 1op
  Urasuunnittelu (not translated)

  ---

  Name of lecturer(s)

  Anne Karhu

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 31.12.2021

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Anne Karhu

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Competence Development BY00BX38-3010 01.01.2021-31.12.2021  3 credits  (ALM21K) +-
  Learning outcomes of the course

  Opiskelija osaa seurata ammatillisen osaamisensa kehittymistä ja osaa viestiä siitä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille. (not translated)

  Course contents

  1. lukuvuonna 2op
  Ammatilliset tavoitteet ja yksilöllisen oppimispolun suunnittelu
  
  3. lukuvuonna 1op
  Urasuunnittelu (not translated)

  ---

  Name of lecturer(s)

  Anne Karhu

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 31.12.2021

  Group(s)

  • ALM21K

  Unit, in charge

  Business

  Teacher(s)

  Anne Karhu, Kaisa Loikkanen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Competence Development BY00BX38-3003 01.08.2020-25.05.2021  3 credits  (AMA20S, ...) +-
  Learning outcomes of the course

  Opiskelija osaa seurata ammatillisen osaamisensa kehittymistä ja osaa viestiä siitä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille. (not translated)

  Course contents

  1. lukuvuonna 2op
  Ammatilliset tavoitteet ja yksilöllisen oppimispolun suunnittelu
  
  3. lukuvuonna 1op
  Urasuunnittelu (not translated)

  ---

  Name of lecturer(s)

  Anne Karhu

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 25.05.2021

  Group(s)

  • AMA20S
  • ALK20S
  • LLT20SH
  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Anne Karhu, Erja Karppinen, Teija Vainikka, Tuula Rajander

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Competence Development BY00BX38-3004 01.08.2020-31.12.2021  3 credits  (LLM20S) +-
  Learning outcomes of the course

  Opiskelija osaa seurata ammatillisen osaamisensa kehittymistä ja osaa viestiä siitä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille. (not translated)

  Course contents

  1. lukuvuonna 2op
  Ammatilliset tavoitteet ja yksilöllisen oppimispolun suunnittelu
  
  3. lukuvuonna 1op
  Urasuunnittelu (not translated)

  ---

  Name of lecturer(s)

  Hannele Siipola

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2021

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Hannele Siipola, Arto Huuhtanen, OPE_liikunta OPE_liikunta

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  R&D proportion

  1 credits

  Virtual proportion

  2 credits

  Evaluation scale

  0 - 5

• Customer Service AM00BG89-3004 01.08.2020-31.12.2020  3 credits  (AMA20S) +-
  Learning outcomes of the course

  Opiskelija osaa kehittää valmiuksiaan asiakkaan kohtaamiseen erilaisissa työelämän palvelutilanteissa. Hän oppii näkemään palvelupolun asiakkaan silmin. Opiskelija ymmärtää myynnin merkityksen osana asiakaspalvelua. (not translated)

  Course contents

  Palvelujärjestelmän osatekijät
  Asiakaspalvelu erilaisissa myynti-, opastus- ja neuvontatilanteissa
  Palveluprosessin suunnittelu asiakaslähtöisesti (not translated)

  Further information

  Opintojakso suoritetaan osittain Joulutorilla
  Toteutus osittain yhdessä englanninkielisen tourism-ryhmän kanssa (not translated)

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMA20S

  Unit, in charge

  School of Business

  Teacher(s)

  Annamaija Juntunen, Mika Pietarinen, Anne Määttä, Teija Vainikka, Arto Heikkinen, Helka Leimu-Pelkonen

  Programme(s)

  Bachelor’s Degree in Tourism

• Customer Service AM00BW46-3001 01.08.2020-31.12.2020  5 credits  (AMM20K) +-
  Learning outcomes of the course

  Opiskelija osaa kehittää valmiuksiaan asiakkaan kohtaamisessa erilaisissa työelämän palvelutilanteissa. Hän oppii näkemään palvelupolun asiakkaan silmin, omaksuu heittäytymisen periaatteet, tunnistaa omat vahvuutensa ja sisäisen motivaation rakenteen.
  Opiskelija ymmärtää myynnin merkityksen osana asiakaspalvelua. (not translated)

  Course contents

  Palvelujärjestelmän osatekijät
  Asiakaspalvelu erilaisissa myynti-, opastus- ja neuvontatilanteissa
  Palveluprosessin suunnittelu asiakaslähtöisesti
  Vakuuttavan esiintymisen perusteet, mm. aseman merkitys, asianhallinta, vuorovaikutteisuus ja persoonallisuus Ensivaikutelman merkitys, mm. äänentuotto, nonverbaalinen ja verbaalinen viestintä (not translated)

  ---

  Name of lecturer(s)

  Katja-Mari Kärkkäinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMM20K

  Unit, in charge

  Business

  Teacher(s)

  Katja-Mari Kärkkäinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Event Management AM00BG97-3003 01.08.2020-31.12.2020  5 credits  (AMA19S) +-
  Learning outcomes of the course

  The students will perceive how events are integrated into tourism and their regional significance.
  They will be familiar with different types of events. The students will gain an understanding of why
  events are instrumental from the perspective of the event manager and can apply this knowledge in
  practice. They will be able to plan functions linked to organising an event taking into account the
  opportunities provided by versatile operational environments. They will gain the knowledge and skills
  to adopt an active role in organising an event

  Course contents

  Event management theory
  Event typology and types of events
  Operational and strategic dimensions of events
  Event management or responsible role in an event

  Further information

  This course is partly delivered online and partly integrated into events

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMA19S

  Unit, in charge

  School of Business

  Teacher(s)

  Annamaija Juntunen, Helka Leimu-Pelkonen

  Programme(s)

  Bachelor’s Degree in Tourism

• Event Management BY00BX49-3002 01.01.2021-25.05.2021  5 credits  (AMA20S, ...) +-
  Learning outcomes of the course

  The students will perceive how events are integrated into their regional significance.
  They will be familiar with different types of events. The students will gain an understanding of why
  events are instrumental from the perspective of the event manager and can apply this knowledge in
  practice. They will be able to plan functions linked to organising an event taking into account the
  opportunities provided by versatile operational environments. They will gain the knowledge and skills
  to adopt an active role in organising an event.

  Course contents

  Event management theory
  Event typology and types of events
  Operational and strategic dimensions of events
  Event management or responsible role in an event
  Project management

  Further information

  This course is partly delivered online and partly integrated into events

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMA20S
  • ALK20S
  • LLT20SH
  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Annamaija Juntunen, Mika Pietarinen, Anne Määttä, Teija Vainikka, Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Event Management BY00BX49-3008 01.01.2021-31.07.2021  5 credits +-
  Learning outcomes of the course

  The students will perceive how events are integrated into their regional significance.
  They will be familiar with different types of events. The students will gain an understanding of why
  events are instrumental from the perspective of the event manager and can apply this knowledge in
  practice. They will be able to plan functions linked to organising an event taking into account the
  opportunities provided by versatile operational environments. They will gain the knowledge and skills
  to adopt an active role in organising an event.

  Course contents

  Event management theory
  Event typology and types of events
  Operational and strategic dimensions of events
  Event management or responsible role in an event
  Project management

  Further information

  This course is partly delivered online and partly integrated into events

  ---

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 31.07.2021

  Unit, in charge

  School of Tourism and Sports

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Finnish/Business Communication Skills BY00BX39-3001 01.08.2020-31.12.2020  5 credits  (LLT20SH, ...) +-
  Learning outcomes of the course

  The student recognizes different communication situations as well as documents and spoken presentations relating to them. (S)he can express him/herself clearly and in a target oriented way in communication situations in speaking and writing. The student acquires and assesses field related information critically and applies it in new situations.

  Course contents

  Basics of communication and interaction.
  
  Spoken communication situations, preparation and implementation: presentations, meetings, negotiations, speeches, intensive listening techniques.
  
  Central business documents: meeting and negotiation documents, business letters, employment search documents.
  
  Formal writing and properties of a good document (essays, summaries, reports, abstracts).
  
  Use of source references and drawing up a bibliography.
  
  Other formal writing and technical instructions for it (reference technique, bibliography, templates).

  Assessment criteria

  Excellent

  The student has achieved the learning objectives and can produce publishable documents using versatile professional concepts and deliver an assertive presentation.

  Good

  The student has reached the learning objectives and can produce accurate documents and deliver a successful presentation.

  Satisfactory

  The student has reached the learning objectives and can produce adequate documents and deliver an average presentation.

  ---

  Name of lecturer(s)

  Päivi Dahl

  Mode of delivery

  Face-to-face

  Recommended or required reading

  Moodlessa (not translated)

  Planned learning activities and teaching methods

  Kontaktiopetus: lähiopetus / teams-opetus
  itseopiskelu
  tehtävät
  ryhmätyöt (not translated)

  Assessment methods and criteria

  opinto-opas: http://opinto-opas.kamk.fi/index.php/fi/68146/fi/68094 (not translated)

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • LLT20SH
  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  R&D proportion

  2 credits

  Evaluation scale

  0 - 5

  Content periodicity

  Viestinnän ja vuorovaikutuksen perusteet
  Vuorovaikutus- ja yhteistyötaidot, ryhmäviestintä, kokoukset, neuvottelut
  Opiskeluiden ja työelämän suullisen viestinnän tilanteet (esitykset, puheet)
  Työelämän keskeiset asiatekstit (asiakirjastandardi, liikekirjeet, kokous- ja neuvotteluasiakirjat, työnhakuasiakirjat)
  Hyvän asiatekstin laadinta ja ominaisuudet (esseet, raportit, mallipohjat, kielenhuolto). Lähdeviitteiden käyttö ja lähdeluettelon laadinta osana omaa kirjoittamista (not translated)

• Finnish/Business Communication Skills BY00BX39-3006 01.08.2020-31.12.2020  5 credits  (AMA20S) +-
  Learning outcomes of the course

  The student recognizes different communication situations as well as documents and spoken presentations relating to them. (S)he can express him/herself clearly and in a target oriented way in communication situations in speaking and writing. The student acquires and assesses field related information critically and applies it in new situations.

  Course contents

  Basics of communication and interaction.
  
  Spoken communication situations, preparation and implementation: presentations, meetings, negotiations, speeches, intensive listening techniques.
  
  Central business documents: meeting and negotiation documents, business letters, employment search documents.
  
  Formal writing and properties of a good document (essays, summaries, reports, abstracts).
  
  Use of source references and drawing up a bibliography.
  
  Other formal writing and technical instructions for it (reference technique, bibliography, templates).

  Assessment criteria

  Excellent

  The student has achieved the learning objectives and can produce publishable documents using versatile professional concepts and deliver an assertive presentation.

  Good

  The student has reached the learning objectives and can produce accurate documents and deliver a successful presentation.

  Satisfactory

  The student has reached the learning objectives and can produce adequate documents and deliver an average presentation.

  ---

  Name of lecturer(s)

  Kirsi Huotari

  Mode of delivery

  Face-to-face

  Planned learning activities and teaching methods

  Kontaktiopetus: lähiopetus tai teams-opetus verkossa
  ryhmätyöt
  itseopiskelu
  oppimistehtävät (not translated)

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMA20S

  Teacher(s)

  Kirsi Huotari, Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  R&D proportion

  2 credits

  Evaluation scale

  0 - 5

• Finnish/Business Communication Skills BY00BX39-3008 01.08.2020-31.12.2020  5 credits  (ALK20S) +-
  Learning outcomes of the course

  The student recognizes different communication situations as well as documents and spoken presentations relating to them. (S)he can express him/herself clearly and in a target oriented way in communication situations in speaking and writing. The student acquires and assesses field related information critically and applies it in new situations.

  Course contents

  Basics of communication and interaction.
  
  Spoken communication situations, preparation and implementation: presentations, meetings, negotiations, speeches, intensive listening techniques.
  
  Central business documents: meeting and negotiation documents, business letters, employment search documents.
  
  Formal writing and properties of a good document (essays, summaries, reports, abstracts).
  
  Use of source references and drawing up a bibliography.
  
  Other formal writing and technical instructions for it (reference technique, bibliography, templates).

  Assessment criteria

  Excellent

  The student has achieved the learning objectives and can produce publishable documents using versatile professional concepts and deliver an assertive presentation.

  Good

  The student has reached the learning objectives and can produce accurate documents and deliver a successful presentation.

  Satisfactory

  The student has reached the learning objectives and can produce adequate documents and deliver an average presentation.

  ---

  Name of lecturer(s)

  Kirsi Huotari

  Mode of delivery

  Face-to-face

  Planned learning activities and teaching methods

  Kontaktiopetus: lähiopetus tai teams-opetus verkossa
  oppimistehtävät
  ryhmätyöt
  raportti (not translated)

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • ALK20S

  Unit, in charge

  Business

  Teacher(s)

  Kirsi Huotari, Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  R&D proportion

  2 credits

  Evaluation scale

  0 - 5

  Content periodicity

  Viestinnän ja vuorovaikutuksen perusteet. opetttaja Kirsi Huotari
  Vuorovaikutus- ja yhteistyötaidot, ryhmäviestintä, opetttaja Kirsi Huotari
  
  Kirjallinen ja suullinen viestintä, opettaja Päivi Dahl:
  Opiskeluiden ja työelämän suullisen viestinnän tilanteet (esitykset, puheet).
  Työelämän keskeiset asiatekstit (asiakirjastandardi, liikekirjeet, kokous- ja neuvotteluasiakirjat, työnhakuasiakirjat).
  Hyvän asiatekstin laadinta ja ominaisuudet (esseet, raportit, mallipohjat, kielenhuolto).
  Lähdeviitteiden käyttö ja lähdeluettelon laadinta osana omaa kirjoittamista. (not translated)

• Finnish/Business Communication Skills BY00BX39-3018 01.01.2021-25.05.2021  5 credits  (ALM21K) +-
  Learning outcomes of the course

  The student recognizes different communication situations as well as documents and spoken presentations relating to them. (S)he can express him/herself clearly and in a target oriented way in communication situations in speaking and writing. The student acquires and assesses field related information critically and applies it in new situations.

  Course contents

  Basics of communication and interaction.
  
  Spoken communication situations, preparation and implementation: presentations, meetings, negotiations, speeches, intensive listening techniques.
  
  Central business documents: meeting and negotiation documents, business letters, employment search documents.
  
  Formal writing and properties of a good document (essays, summaries, reports, abstracts).
  
  Use of source references and drawing up a bibliography.
  
  Other formal writing and technical instructions for it (reference technique, bibliography, templates).

  Assessment criteria

  Excellent

  The student has achieved the learning objectives and can produce publishable documents using versatile professional concepts and deliver an assertive presentation.

  Good

  The student has reached the learning objectives and can produce accurate documents and deliver a successful presentation.

  Satisfactory

  The student has reached the learning objectives and can produce adequate documents and deliver an average presentation.

  ---

  Name of lecturer(s)

  Kirsi Huotari

  Mode of delivery

  Distance learning

  Recommended or required reading

  Ilmoitetaan opintojaksolla (not translated)

  Planned learning activities and teaching methods

  Kontaktiopetus: lähiopetus tai teams-opetus verkossa
  oppimistehtävät
  ryhmätyöt
  raportti (not translated)

  Assessment methods and criteria

  Katso opinto-opas (not translated)

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • ALM21K

  Unit, in charge

  Business

  Teacher(s)

  Kirsi Huotari, Päivi Dahl

  Further information for students

  Vuorovaikutus:
  AHOT/muut hyväksiluvut: Lähi- ja etäopetustunnit kuuluvat aina kaikille ryhmäytymisen vuoksi, niistä ei voi saada hyväksilukuja. Muutoin hyväksiluvut (esim. oppimistehtävät) katsotaan aina tapauskohtaisesti.
  
  Katso tuntien ajankohdat ryhmän työjärjestyksestä. Aloitustunnin läsnäolovelvollisuus on 100%. Läsnäolovelvollisuus muutoin yleisesti 80% (poikkeukset ilmoitetaan opintojakson aloitustunnilla). (not translated)

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  R&D proportion

  1 credits

  Virtual proportion

  3 credits

  Evaluation scale

  0 - 5

  Work placement(s)

  Vuorovaikutus: oppimistehtävä (1 op) on mahdollista suorittaa työelämässä. (not translated)

  Students use of time and load

  Opiskelijan työmäärä on 135 h (sis. lähi- ja etäopetusta sekä itsenäistä työskentelyä) (not translated)

  Content periodicity

  2,5 op / opettaja Kirsi Huotari:
  Viestinnän ja vuorovaikutuksen perusteet
  Vuorovaikutus- ja yhteistyötaidot, ryhmäviestintä
  
  2,5 op / opettaja Päivi Dahl:
  Kirjallinen ja suullinen viestintä
  Opiskeluiden ja työelämän suullisen viestinnän tilanteet (esitykset, puheet).
  Työelämän keskeiset asiatekstit (asiakirjastandardi, liikekirjeet, kokous- ja neuvotteluasiakirjat, työnhakuasiakirjat).
  Hyvän asiatekstin laadinta ja ominaisuudet (esseet, raportit, mallipohjat, kielenhuolto).
  Lähdeviitteiden käyttö ja lähdeluettelon laadinta osana omaa kirjoittamista. (not translated)

• Finnish/Business Communication Skills BY00BX39-3002 01.08.2020-31.12.2020  5 credits  (LLM20S) +-
  Learning outcomes of the course

  The student recognizes different communication situations as well as documents and spoken presentations relating to them. (S)he can express him/herself clearly and in a target oriented way in communication situations in speaking and writing. The student acquires and assesses field related information critically and applies it in new situations.

  Course contents

  Basics of communication and interaction.
  
  Spoken communication situations, preparation and implementation: presentations, meetings, negotiations, speeches, intensive listening techniques.
  
  Central business documents: meeting and negotiation documents, business letters, employment search documents.
  
  Formal writing and properties of a good document (essays, summaries, reports, abstracts).
  
  Use of source references and drawing up a bibliography.
  
  Other formal writing and technical instructions for it (reference technique, bibliography, templates).

  Assessment criteria

  Excellent

  The student has achieved the learning objectives and can produce publishable documents using versatile professional concepts and deliver an assertive presentation.

  Good

  The student has reached the learning objectives and can produce accurate documents and deliver a successful presentation.

  Satisfactory

  The student has reached the learning objectives and can produce adequate documents and deliver an average presentation.

  ---

  Name of lecturer(s)

  Päivi Dahl

  Mode of delivery

  Distance learning

  Recommended or required reading

  Mooldessa (not translated)

  Planned learning activities and teaching methods

  Itseopiskelu verkossa sekä
  kontaktiopetus: lähipäivät tai Teams-opetus (not translated)

  Assessment methods and criteria

  Arviointikriteerit: http://opinto-opas.kamk.fi/index.php/fi/68147/fi/68094/LLM20S/year/2020 (not translated)

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  R&D proportion

  4 credits

  Virtual proportion

  4 credits

  Evaluation scale

  0 - 5

  Content periodicity

  Viestinnän ja vuorovaikutuksen perusteet.
  Vuorovaikutus- ja yhteistyötaidot, ryhmäviestintä, kokoukset, neuvottelut.
  Opiskeluiden ja työelämän suullisen viestinnän tilanteet (esitykset, puheet).
  Työelämän keskeiset asiatekstit (asiakirjastandardi, liikekirjeet, kokous- ja neuvotteluasiakirjat, työnhakuasiakirjat).
  Hyvän asiatekstin laadinta ja ominaisuudet (esseet, raportit, mallipohjat, kielenhuolto).
  Lähdeviitteiden käyttö ja lähdeluettelon laadinta osana omaa kirjoittamista (not translated)

• First Aid 1 AW00BO59-3002 01.01.2021-21.03.2021  1 credits  (AMA18S) +-
  Further information

  Toteutuu kevät 2019 (not translated)

  ---

  Name of lecturer(s)

  Kirsi Lokkila

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 21.03.2021

  Group(s)

  • AMA18S

  Unit, in charge

  Business

  Teacher(s)

  Kirsi Lokkila

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• First Aid 2 AW00BT89-3003 01.01.2021-21.03.2021  1 credits  (AMA18S) +-
  Name of lecturer(s)

  Kirsi Lokkila

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 21.03.2021

  Group(s)

  • AMA18S

  Unit, in charge

  Business

  Teacher(s)

  Kirsi Lokkila

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Food and Accommodation in Wellbeing Tourism AM00BH11-3005 01.02.2021-25.05.2021  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  The students will understand the significance of food and the opportunities of Finnish cuisine in producing and developing wellbeing tourism products. They will be able to produce wellbeing food services in different cooperation networks. The students will understand the importance of high-standard accommodation in wellbeing tourism and can select accommodation services fulfilling suitable criteria for combined products. The students will be able to develop accommodation services so that they support wellbeing tourism.

  Course contents

  Healthy food
  Local food
  Organic food
  Special diets
  The fare of Finland’s nature
  Gathering and preparing food
  Wellbeing accommodation services
  Study trip

  Assessment criteria

  Excellent

  The students are able to use food related key concepts extensively and with expertise. They are able to compare and select food services for wellbeing tourism products in a variety of ways and use them to develop such services creatively. The students are able to use appropriate food elements in a customer-oriented manner in different wellbeing tourism services. They are able to develop the standard of accommodation services to support wellbeing tourism.

  Good

  The students are able to use food related key concepts extensively and with expertise. They are able to compare and select food services for wellbeing tourism products and use them to develop such services. The students are able to use food elements professionally in different wellbeing tourism services. They are able to develop accommodation services to support wellbeing tourism.

  Satisfactory

  The students are able to use food related key concepts appropriately. They are able to select food services for wellbeing tourism products taking customers into account. The students are able to take wellbeing tourism quality requirements into account in accommodation services.

  Further information

  Delivered in Finnish/English
  Implemented in part/completely with the Finnish Tourism group.

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.02.2021 - 25.05.2021

  Group(s)

  • ATA19S
  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Annamaija Juntunen, Teija Vainikka, Marjukka Turunen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• ICT BY00BX31-3003 01.08.2020-31.12.2020  3 credits  (LLT20SM) +-
  Learning outcomes of the course

  The student recognizes the main areas of the digital operational environment of business. The student can use a computer safely and makes use of digital means. The students applies presentation graphics, word processing andsreadsheet to the need of business. The student can also use different storages and learning environments.

  Course contents

  IT environment of business (basics, e-mail, Internet, storage)
  A safe digital operational environment (datasecurity, instructions)
  MSOffice 2013 office programs (Word, PowerPoint, Excel)

  Assessment criteria

  Excellent

  The student has reached the competence targets of the study module and can use and apply tools from the point of view of his/her field, (s)he can draw up professional situation and standard based documents as well as assess and develop new solutions

  Good

  The student has reached the competence targets of the study module in main parts and can show his/her familiarization with the knowledge base of the field. The student can limit the the use of tools in particular situations and can draw up documents in accordance with the situation.

  Satisfactory

  The student has reached part of the competence targets and can use individual tools. The student can search solutions for an individual situation in digital tools.The student can draw up Basic documents.

  ---

  Name of lecturer(s)

  Jani Vattula

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Jani Vattula, Ari Afflekt

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• ICT BY00BX31-3001 01.08.2020-31.12.2020  3 credits  (LLT20SH) +-
  Learning outcomes of the course

  The student recognizes the main areas of the digital operational environment of business. The student can use a computer safely and makes use of digital means. The students applies presentation graphics, word processing andsreadsheet to the need of business. The student can also use different storages and learning environments.

  Course contents

  IT environment of business (basics, e-mail, Internet, storage)
  A safe digital operational environment (datasecurity, instructions)
  MSOffice 2013 office programs (Word, PowerPoint, Excel)

  Assessment criteria

  Excellent

  The student has reached the competence targets of the study module and can use and apply tools from the point of view of his/her field, (s)he can draw up professional situation and standard based documents as well as assess and develop new solutions

  Good

  The student has reached the competence targets of the study module in main parts and can show his/her familiarization with the knowledge base of the field. The student can limit the the use of tools in particular situations and can draw up documents in accordance with the situation.

  Satisfactory

  The student has reached part of the competence targets and can use individual tools. The student can search solutions for an individual situation in digital tools.The student can draw up Basic documents.

  ---

  Name of lecturer(s)

  Jani Vattula

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • LLT20SH

  Unit, in charge

  Business

  Teacher(s)

  Jani Vattula, Ari Afflekt

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• ICT BY00BX31-3002 01.08.2020-31.12.2020  3 credits  (LLM20S) +-
  Learning outcomes of the course

  The student recognizes the main areas of the digital operational environment of business. The student can use a computer safely and makes use of digital means. The students applies presentation graphics, word processing andsreadsheet to the need of business. The student can also use different storages and learning environments.

  Course contents

  IT environment of business (basics, e-mail, Internet, storage)
  A safe digital operational environment (datasecurity, instructions)
  MSOffice 2013 office programs (Word, PowerPoint, Excel)

  Assessment criteria

  Excellent

  The student has reached the competence targets of the study module and can use and apply tools from the point of view of his/her field, (s)he can draw up professional situation and standard based documents as well as assess and develop new solutions

  Good

  The student has reached the competence targets of the study module in main parts and can show his/her familiarization with the knowledge base of the field. The student can limit the the use of tools in particular situations and can draw up documents in accordance with the situation.

  Satisfactory

  The student has reached part of the competence targets and can use individual tools. The student can search solutions for an individual situation in digital tools.The student can draw up Basic documents.

  ---

  Name of lecturer(s)

  Jani Vattula

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Jani Vattula, Ari Afflekt

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Virtual proportion

  3 credits

  Evaluation scale

  0 - 5

• ICT and Business Applications BY00BX31-3004 01.08.2020-31.12.2020  3 credits  (AMA20S) +-
  Learning outcomes of the course

  The student recognizes the main areas of the digital operational environment of business. The student can use a computer safely and makes use of digital means. The students applies presentation graphics, word processing andsreadsheet to the need of business. The student can also use different storages and learning environments.

  Course contents

  IT environment of business (basics, e-mail, Internet, storage)
  A safe digital operational environment (datasecurity, instructions)
  MSOffice 2013 office programs (Word, PowerPoint, Excel)

  Assessment criteria

  Excellent

  The student has reached the competence targets of the study module and can use and apply tools from the point of view of his/her field, (s)he can draw up professional situation and standard based documents as well as assess and develop new solutions

  Good

  The student has reached the competence targets of the study module in main parts and can show his/her familiarization with the knowledge base of the field. The student can limit the the use of tools in particular situations and can draw up documents in accordance with the situation.

  Satisfactory

  The student has reached part of the competence targets and can use individual tools. The student can search solutions for an individual situation in digital tools.The student can draw up Basic documents.

  ---

  Name of lecturer(s)

  Jani Vattula

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMA20S

  Unit, in charge

  Business

  Teacher(s)

  Jani Vattula

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• ICT and Business Applications BY00BX31-3007 01.08.2020-31.12.2020  3 credits  (ALK20S) +-
  Learning outcomes of the course

  The student recognizes the main areas of the digital operational environment of business. The student can use a computer safely and makes use of digital means. The students applies presentation graphics, word processing andsreadsheet to the need of business. The student can also use different storages and learning environments.

  Course contents

  IT environment of business (basics, e-mail, Internet, storage)
  A safe digital operational environment (datasecurity, instructions)
  MSOffice 2013 office programs (Word, PowerPoint, Excel)

  Assessment criteria

  Excellent

  The student has reached the competence targets of the study module and can use and apply tools from the point of view of his/her field, (s)he can draw up professional situation and standard based documents as well as assess and develop new solutions

  Good

  The student has reached the competence targets of the study module in main parts and can show his/her familiarization with the knowledge base of the field. The student can limit the the use of tools in particular situations and can draw up documents in accordance with the situation.

  Satisfactory

  The student has reached part of the competence targets and can use individual tools. The student can search solutions for an individual situation in digital tools.The student can draw up Basic documents.

  ---

  Name of lecturer(s)

  Jani Vattula

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • ALK20S

  Unit, in charge

  Business

  Teacher(s)

  Jani Vattula

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• ICT and Business Applications BY00BX31-3012 01.01.2021-25.05.2021  3 credits  (ALM21K) +-
  Learning outcomes of the course

  The student recognizes the main areas of the digital operational environment of business. The student can use a computer safely and makes use of digital means. The students applies presentation graphics, word processing andsreadsheet to the need of business. The student can also use different storages and learning environments.

  Course contents

  IT environment of business (basics, e-mail, Internet, storage)
  A safe digital operational environment (datasecurity, instructions)
  MSOffice 2013 office programs (Word, PowerPoint, Excel)

  Assessment criteria

  Excellent

  The student has reached the competence targets of the study module and can use and apply tools from the point of view of his/her field, (s)he can draw up professional situation and standard based documents as well as assess and develop new solutions

  Good

  The student has reached the competence targets of the study module in main parts and can show his/her familiarization with the knowledge base of the field. The student can limit the the use of tools in particular situations and can draw up documents in accordance with the situation.

  Satisfactory

  The student has reached part of the competence targets and can use individual tools. The student can search solutions for an individual situation in digital tools.The student can draw up Basic documents.

  ---

  Name of lecturer(s)

  Jani Vattula

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • ALM21K

  Unit, in charge

  Business

  Teacher(s)

  Jani Vattula

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• International Adventure Tourism AM00BH20-3004 01.02.2021-25.05.2021  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  Students will appraise the role of outdoor tourism product development and improvement through practical tasks. As internationalisation plays a vital part, students will conduct research on how adventure tourism is organised in different countries. They will also analyse the needs and motivation of international adventure tourists coming to Finland. Cultural differences and how to take them into consideration during the programme planning process will be assessed. The students will be able to illustrate the process of commercialising international adventure tourism programmes.

  Course contents

  Outdoor tourism product development
  Business logic
  Internationalisation of adventure tourism
  International adventure tourists
  Cultural differences
  Study trips
  
  The previously mentioned themes will be refined through the study of current topical issues and phenomena.

  Assessment criteria

  Excellent

  Relative to the course objectives, the student is able to:
  • apply extensively the concepts of the course subject with expertise and combine them according to the given situation/case.
  • analyse, compare, combine and select information and present alternative practices.
  • analyse, reflect upon and critically assess her/his own competence and the practices of the course subject using acquired knowledge.
  • work independently, responsibly, with initiative and flexibly in all learning and operational environments.
  • select and critically assess the techniques and models of the course subject and use them in her/his work.
  • work in a customer and goal-oriented manner with a developmental approach to her/his work.
  • work as a members of a group promoting and developing the work of the group taking work ethics critically into account.

  Good

  Relative to the course objectives, the student is able to:
  • systematically use the concepts of the course subject.
  • name, describe and give reasons for main/basic knowledge of the course subject.
  • select appropriate practices and techniques to work in the course subject.
  • assess and reflect upon her/his own competence and the practices of the course subject.
  • work independently and responsibly completing different tasks in all learning and operational environments.
  • conduct her/himself in a customer and goal-oriented manner with a developmental approach to her/his work.
  • work as members of a group to achieve the common goals of the group taking work ethics into account.

  Satisfactory

  Relative to the course objectives, the student is able to:
  • properly define main/basic concepts of the course subject.
  • name and describe main/basic knowledge (e.g. definitions, professional terms, key players) of the course subject.
  • work appropriately under guidance in different learning and operating environments.
  • apply the techniques and concepts of the course subject appropriately in his/her work.
  • conduct her/himself professionally in customer situations.
  • work as member of a group taking others as well as work ethics into account.

  Further information

  Delivered in Finnish/English
  Implemented in part/completely with the Finnish Tourism group.

  ---

  Name of lecturer(s)

  Pasi Korhonen

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.02.2021 - 25.05.2021

  Group(s)

  • ATA19S
  • ASL19S
  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Pasi Korhonen, Peter Stricker

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• International Wellbeing Tourism AM00BH13-3005 01.02.2021-25.05.2021  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  Students appraise the role of wellbeing tourism product development and improvement through practical tasks.
  As internationalisation plays a vital part, students will conduct a research how wellbeing tourism is organised in different countries. On the other hand they will analyse the needs and motivation of international wellbeing tourists coming to Finland. Cultural differences and how to take them into consideration during the program planning process must be assessed.
  Students will be able to illustrate the process of productising international wellbeing tourism programs.

  Course contents

  Internationalisation
  Needs and motivation of international wellbeing tourists
  Cultural differences
  Study trip
  
  Previously mentioned themes will be processed and deepened using current topical issues.

  Assessment criteria

  Excellent

  Relative to the course objectives, the student is able to:
  • apply extensively the concepts of the course subject with expertise and combine them according to the given situation/case.
  • analyse, compare, combine and select information and present alternative practices.
  • analyse, reflect upon and critically assess her/his own competence and the practices of the course subject using acquired knowledge.
  • work independently, responsibly, with initiative and flexibly in all learning and operational environments.
  • select and critically assess the techniques and models of the course subject and use them in her/his work.
  • work in a customer and goal-oriented manner with a developmental approach to her/his work.
  • work as a members of a group promoting and developing the work of the group taking work ethics critically into account.

  Good

  Relative to the course objectives, the student is able to:
  • systematically use the concepts of the course subject.
  • name, describe and give reasons for main/basic knowledge of the course subject.
  • select appropriate practices and techniques to work in the course subject.
  • assess and reflect upon her/his own competence and the practices of the course subject.
  • work independently and responsibly completing different tasks in all learning and operational environments.
  • conduct her/himself in a customer and goal-oriented manner with a developmental approach to her/his work.
  • work as members of a group to achieve the common goals of the group taking work ethics into account.

  Satisfactory

  Relative to the course objectives, the student is able to:
  • properly define main/basic concepts of the course subject.
  • name and describe main/basic knowledge (e.g. definitions, professional terms, key players) of the course subject.
  • work appropriately under guidance in different learning and operating environments.
  • apply the techniques and concepts of the course subject appropriately in his/her work.
  • conduct her/himself professionally in customer situations.
  • work as member of a group taking others as well as work ethics into account.

  Further information

  Study language: English/Finnish
  Toteutus osin/kokonaan yhdessä englanninkielisen tourism-ryhmän kanssa (not translated)

  ---

  Name of lecturer(s)

  Marjukka Turunen

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.02.2021 - 25.05.2021

  Group(s)

  • ATA19S
  • ASL19S
  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Marjukka Turunen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Introduction to IT AM00BK79-3003 01.01.2021-25.05.2021  5 credits  (AMM21K) +-
  Learning outcomes of the course

  Opiskelija osaa käyttää tietokonetta henkilökohtaisena työvälineenä opiskelussa ja työelämässä. Hän osaa myös tehdä kirjallisuushakuja kirjastossa ja Internetissä. Hän ymmärtää tietojenkäsittelyn ja informaatiolukutaidon yhteiskunnallisen merkityksen. Opiskelija osaa selittää asiakirjoittamisen periaatteet sekä osaa soveltaa niitä käytäntöön. (not translated)

  Course contents

  Tietokoneohjelmistot ja tietoliikennepalvelut
  Käyttöliittymät ja yleisimpien työvälineohjelmien perusteet
  Asiakirjoittamisen periaatteet ja mallipohjat (mm. lähdeviitteet- ja merkinnät sekä esseet ja referaatit)
  O365 pilvipalvelut (not translated)

  ---

  Name of lecturer(s)

  Tuula Rajander

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMM21K

  Unit, in charge

  Business

  Teacher(s)

  Tuula Rajander, Jani Vattula

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Laws and Legislation in Tourism AM00BH05-3002 01.01.2021-25.05.2021  5 credits  (AMA18S) +-
  Learning outcomes of the course

  The students will be proficient in applying the key acts and laws that govern activity in the tourism
  industry and they will be aware of the importance of good business practices in tourism. They will be
  able to search for further information on this topic and apply legal norms pertaining to the rules and
  regulations enforced in a tourism company.

  Course contents

  Contract and trade law
  The main lessons of contract law
  How a contract is made
  Representation
  Tourism law
  Package tour law

  Assessment criteria

  Excellent

  The students possess expertise in fundamental legislation regulating tourism and are aware of the
  significance of good business practices in tourism. They are able to work as part of a team
  developing its work to attain common goals using professional ethics critically

  Good

  The students possess a sound knowledge of fundamental legislation regulating tourism and are
  aware of the significance of good business practices in tourism. They are able to search for and
  select further information on a topic independently and to apply legal norms pertaining to the rules
  and regulations enforced in a tourism company. They are able to take other group members into
  account to attain common goals justifying their actions according to professional ethical principles.

  Satisfactory

  The students possess a satisfactory knowledge of fundamental legislation regulating tourism and are
  aware of the significance of good business practices in tourism. They are able to search for and
  select further information on a topic with supervision and to apply legal norms pertaining to the rules
  and regulations enforced in a tourism company. They are able to take other group members into
  account to a satisfactory degree, working according to professional ethical principles.

  Further information

  Implemented in part/completely in English with the international Tourism group

  ---

  Name of lecturer(s)

  Sami Malm

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMA18S

  Unit, in charge

  School of Business

  Teacher(s)

  Sami Malm

  Programme(s)

  Bachelor’s Degree in Tourism

• Liike-elämän perusmatematiikka (not translated) BY00BY35-3002 01.01.2021-25.05.2021  3 credits  (AMA20S, ...) +-
  Learning outcomes of the course

  Opiskelija hallitsee yritysmaailmassa tarvittavat matematiikan perustaidot sekä osaa käyttää ja soveltaa niitä käytännön tilanteissa. (not translated)

  Course contents

  Matematiikan perusasioiden kertaaminen ja matemaattisten valmiuksien luominen
  Kate ja arvonlisävero
  Korkolaskenta sovelluksineen
  Luotot (not translated)

  Assessment criteria

  Excellent

  Osaa määritellä ja selittää kaikki kurssin keskeiset käsitteet ja laskuperiaatteet. Osaa johtaa tai todistaa kurssin aikana esitetyt tulokset ja perustella niiden käyttökelpoisuus.
  
  Osaa soveltaa kurssin tietoja myös uusiin, oivaltamista vaativiin tehtäviin, joista ei ole käyty esimerkkejä aikaisemmin kurssin aikana. Laskuissa ei esiinny virheitä. (not translated)

  Good

  Osaa esittää ja luetella sekä käyttää keskeisten laskuperiaatteiden taustalla olevia ideoita. Osaa tulkita laskujen tulosten järkevyyttä ja merkitystä.
  
  Osaa vertailla eri laskumenetelmiä ja valita kulloiseenkin tilanteeseen sopivan laskumenetelmän. Laskeminen on pääosin virheetöntä. (not translated)

  Satisfactory

  Tunnistaa kurssin keskeiset käsitteet ja laskuperiaatteet.
  - prosenttilaskenta sovelluksineen
  - korkolaskenta
  - luotot
  Osaa ratkaista tenttitilanteessa pääosan tunneilla aikaisemmin käytyjen esimerkkitilanteiden mukaisia laskuja laskukaavoja käyttäen. Pienet, ei periaatteelliset virheet, ovat mahdollisia. (not translated)

  ---

  Name of lecturer(s)

  Ari Teirilä

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMA20S
  • ALK20S

  Unit, in charge

  Business

  Teacher(s)

  Ari Teirilä

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management

  Evaluation scale

  0 - 5

• Marketing in Tourism AM00BG99-3003 01.02.2021-25.05.2021  5 credits  (AMA19S) +-
  Learning outcomes of the course

  The students will gain in depth knowledge of the special features of tourism marketing taking into
  account the basic principles of marketing planning. They will know various marketing competition
  methods and will possess an awareness of the importance of customer perspective and orientation
  as the points of departure of marketing and selling. The students will be able to acquire and apply
  customer information and use marketing competition methods.

  Course contents

  Tourism marketing, marketing planning, service marketing, digital marketing, brand, marketing
  channels, joint marketing.

  Assessment criteria

  Excellent

  The students are proficient in carrying out customer-oriented tourism marketing design taking into
  account the special features of the tourism industry

  Good

  The students are proficient in carrying out tourism marketing design which is to some extent
  customer-oriented and displays to some extent knowledge of the special features of the tourism
  industry.

  Satisfactory

  The students are proficient in the basics of tourism marketing and they are aware of customer-
  orientation. They are able to implement a marketing plan according to the minimum requirements of
  the industry.

  Further information

  Implemented in part/completely in English with the international Tourism group.

  ---

  Name of lecturer(s)

  Perttu Huusko

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.02.2021 - 25.05.2021

  Group(s)

  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Perttu Huusko

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Organising Events AM00BK90-3003 01.01.2021-25.05.2021  5 credits  (AMM20K) +-
  Learning outcomes of the course

  Opiskelija hahmottaa tapahtumien aseman matkailussa ja niiden alueellisen merkityksen. Opiskelija tuntee tapahtumatyypit. Hän ymmärtää tapahtumanjärjestäjän näkökulmasta tapahtuman välineellisyyden ja osaa soveltaa oppimaansa käytännössä. Opiskelija osaa suunnitella tapahtuman järjestämiseen liittyviä toimintoja huomioiden monimuotoisten toimintaympäristöjen tarjoamat mahdollisuudet. Hänellä on valmiudet ottaa aktiivinen rooli toimijana tapahtuman toteutuksessa. (not translated)

  Course contents

  Tapahtumanjärjestämisen tietoperusta
  Tapahtumatypologia ja tapahtumatyypit
  Tapahtuman operationaalinen ja strateginen ulottuvuus
  Tapahtuman järjestäminen tai vastuullinen rooli tapahtumassa (not translated)

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMM20K

  Unit, in charge

  Business

  Teacher(s)

  Annamaija Juntunen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Osaajana kehittyminen (not translated) BY00BX38-3001 01.08.2020-31.12.2020  3 credits  (ALK20S) +-
  Learning outcomes of the course

  Opiskelija osaa seurata ammatillisen osaamisensa kehittymistä ja osaa viestiä siitä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille. (not translated)

  Course contents

  1. lukuvuonna 2op
  Ammatilliset tavoitteet ja yksilöllisen oppimispolun suunnittelu
  
  3. lukuvuonna 1op
  Urasuunnittelu (not translated)

  ---

  Name of lecturer(s)

  Anne Karhu

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • ALK20S

  Unit, in charge

  Business

  Teacher(s)

  Anne Karhu

  Further information for students

  100% läsnäolo tunneilla (not translated)

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Practical Training 1, theme: service production AM00BL10-3002 01.01.2020-31.12.2020  12 credits  (AMM20K) +-
  Learning outcomes of the course

  Opiskelija perehtyy alansa suorittavan tason työtehtäviin ja palvelutuotantoon. Opiskelija osaa ottaa harjoittelussa käytäntöönsä perus- ja ammattiopinnoissa hankittuja tietoja. Hän osallistuu aktiivisesti työtehtäviin ja reflektoi omaa osaamistaan teorian kautta. (not translated)

  Prerequisites and co-requisites

  Suoritettu perusopinnot ja riittävä määrä ammattiopintoja. (not translated)

  Course contents

  Harjoitteluinfot ennen harjoittelua
  Ennakkotehtävien ja harjoittelusopimuksen hyväksyttäminen
  Harjoittelu alaan liittyvässä työtehtävissä
  Harjoittelun raportointi (not translated)

  Further information

  Opintojakso voidaan AHOToida joko kokonaan tai osittain (not translated)

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2020 - 31.12.2020

  Group(s)

  • AMM20K

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Mika Pietarinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Practical Training 1, theme: service production AM00BL10-3003 01.01.2021-31.07.2021  12 credits  (AMM21K) +-
  Learning outcomes of the course

  Opiskelija perehtyy alansa suorittavan tason työtehtäviin ja palvelutuotantoon. Opiskelija osaa ottaa harjoittelussa käytäntöönsä perus- ja ammattiopinnoissa hankittuja tietoja. Hän osallistuu aktiivisesti työtehtäviin ja reflektoi omaa osaamistaan teorian kautta. (not translated)

  Prerequisites and co-requisites

  Suoritettu perusopinnot ja riittävä määrä ammattiopintoja. (not translated)

  Course contents

  Harjoitteluinfot ennen harjoittelua
  Ennakkotehtävien ja harjoittelusopimuksen hyväksyttäminen
  Harjoittelu alaan liittyvässä työtehtävissä
  Harjoittelun raportointi (not translated)

  Further information

  Opintojakso voidaan AHOToida joko kokonaan tai osittain (not translated)

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 31.07.2021

  Group(s)

  • AMM21K

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Practical Training 1: theme, service production MMHA101-3008 01.01.2021-21.03.2021  12 credits  (AMA19S) +-
  Learning outcomes of the course

  Students will get to know the practical tasks associated with their field of study and service production, being able to apply knowledge acquired from their basic and professional studies. They will actively participate in tasks given to them and reflect upon their own competence in terms of their theoretical knowledge.

  Prerequisites and co-requisites

  Basic studies must be accomplished and a sufficient amount of professional studies

  Course contents

  Practical training information sessions before practical training starts
  Submission and acceptance of preliminary tasks and the practical training agreement
  Practical training via work related to their field of study
  Reporting
  Feedback seminar

  Assessment criteria

  Excellent

  x (not translated)

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 21.03.2021

  Group(s)

  • AMA19S

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Mika Pietarinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Practical Training 2: theme, management MMHA102-3006 01.06.2019-31.12.2020  18 credits  (AMA17S) +-
  Learning outcomes of the course

  Students will understand the role and importance of the manager within the work community. During practical training, they will be able to apply the skills acquired from their professional and advanced studies while using the newest information to develop tourism services. They will be able to evaluate their own knowledge and skills with the aid of theory based reflection.

  Prerequisites and co-requisites

  Practical Training 1, professional studies and thesis

  Course contents

  Practical training information sessions beforehand
  Submission and acceptance of premliminary assignments
  Practical training in managerial tasks related to the field of study
  Reporting
  Feedback seminar

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.06.2019 - 31.12.2020

  Group(s)

  • AMA17S

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Mika Pietarinen, Anne Määttä, Helka Leimu-Pelkonen

  Programme(s)

  Bachelor’s Degree in Tourism

• Principles of Project Work, Smart Solutions AM00BK81-3003 01.04.2021-31.12.2021  5 credits  (AMM21K) +-
  Learning outcomes of the course

  Opiskelija osaa suunnitella, toteuttaa ja dokumentoida pienimuotoisen projektin.
  Hän osaa arvioida ja kehittää erilaisissa työelämän konteksteissa uusiin ratkaisuihin tähtäävää toimintaa monialaisissa tiimeissä. Opiskelija osaa työskennellä erilaisissa matkailu- ja palvelualan ajankohtaisissa projekteissa tai hankkeissa. Hän osaa arvioida oppimistaan alan ilmiöiden kautta. (not translated)

  Course contents

  Käsite
  projekti
  Projektiorganisaatio
  Projektin suunnittelu ja toteutus
  Projektin päättäminen ja dokumentointi
  Projektissa/hankkeessa työskentely (not translated)

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.04.2021 - 31.12.2021

  Group(s)

  • AMM21K

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen, Anne Määttä

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Principles of Tourism MMPA101-3008 01.08.2020-31.12.2020  5 credits  (AMA20S) +-
  Learning outcomes of the course

  The students will be able to explain the main concepts of tourism (tourism, tourist, forms of tourism) and how sustainable development is connected with tourism. They will know the main points of the history of tourism and how to classify push and pull attractions as well as being able to recognise the main tourism areas of Kainuu, Finland and Europe. Students can recognise different tourist segments being able to classify tourists according to theoretical models. They will be able to define the main features of activity tourism products and services. Using a tourism cluster, students will be able to explain how the field of tourism is connected with other sectors and the regional economic significance of tourism. Students will understand the significance of different levels of networks in tourism, being able to list the main actors in Finland and around the world and their main functions.

  Course contents

  Basic concepts of tourism
  Starting areas, routes and destination areas + push and pull attraction factors as concepts
  Portrait of a tourist (tourist segments)
  Tourism products and services
  Tourism motivation factors
  Tourist cluster and regional economic impacts
  Central organisations

  Assessment criteria

  Excellent

  The students understand and are able to name and describe excellently and expertly the basic concepts of tourism, areas of departure, routes and destination areas and tourism push and pull factors. They are able to expertly describe a portrait of a tourist and motivation factors in tourism. They are experts in tourism products and services and the main tourism organisations and the economic significance of tourism. They are able to work to an excellent standard in different learning and operational environments. In addition, they are able to work as group members promoting and developing the group's activities to attain common goals. They are able to critically analyse trends and phenomena in the field of tourism.

  Good

  The students understand and are able to name and describe well the basic concepts of tourism, areas of departure, routes and destination areas and tourism push and pull factors. They are able to describe well a portrait of a tourist and motivation factors in tourism. They have good knowledge of tourism products and services and the main tourism organisations and the economic significance of tourism. They are able to work well in different learning and operational environments. In addition, they are able to work as group members promoting and developing the group's activities to attain common goals.

  Satisfactory

  The students understand and are able to name and describe to a satisfactory degree the basic concepts of tourism, areas of departure, routes and destination areas and tourism push and pull factors. They are able to describe to a satisfactory degree, a portrait of a tourist and motivation factors in tourism. They have perfunctory knowledge of tourism products and services and the main tourism organisations and the economic significance of tourism. They are able to work as required under supervision in different learning and operational environments. In addition, they are able to work as group members taking other members of the group into account.

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMA20S

  Unit, in charge

  School of Business

  Teacher(s)

  Mika Pietarinen

  Programme(s)

  Bachelor’s Degree in Tourism

• Principles of Tourism AM00BK82-3004 01.01.2021-25.05.2021  5 credits  (AMM21K) +-
  Learning outcomes of the course

  Opiskelija osaa selittää matkailun keskeiset käsitteet (matkailu, matkailija, matkailun eri muodot, aktiviteettimatkailu) sekä kestävän kehityksen kytkeytymisen matkailutoimialaan. Opiskelija tietää matkailun historiallisen kehityksen pääpiirteet. Hän osaa luokitella työntö- ja vetovoimatekijöitä sekä tunnistaa Kainuun, Suomen ja Euroopan keskeiset matkailualueet. Opiskelija tunnistaa erilaiset matkailijasegmentit ja osaa luokitella matkailijoita teoreettisten mallien pohjalta. Opiskelija osaa määritellä aktiviteettimatkailutuotteiden ja -palveluiden keskeiset piirteet. Opiskelija osaa selittää matkailuklusterin avulla matkailualan kytkeytymisen muihin toimialoihin sekä matkailun aluetaloudellisen merkityksen. Opiskelija ymmärtää eritasoisten verkostojen tärkeyden matkailussa. Hän osaa luetella matkailualan keskeiset toimijat Suomessa ja maailmalla sekä osaa kertoa niiden tärkeimmät tehtävät. (not translated)

  Course contents

  Matkailun peruskäsitteistö - aktiviteettimatkailu osana matkailua Lähtöalueet, reitit ja kohdealueet + työntö- ja vetovoimatekijät käsitteinä Turistin muotokuva (matkailijasegmentit)
  Matkailutuotteet ja -palvelut Matkailun motivaatiotekijät
  Matkailuklusteri ja aluetaloudelliset vaikutukset
  Keskeiset organisaatiot (not translated)

  Assessment criteria

  Excellent

  Opiskelija ymmärtää ja osaa kiitettävästi ja asiantuntevasti nimetä ja kuvailla matkailun
  peruskäsitteet, lähtöalueet, reitit ja kohdealueet sekä työntö- ja vetovoimatekijät. Hän myös osaa kiitettävästi kuvailla turistin muotokuvaa sekä matkailun motivaatiotekijöitä.
  
  Opiskelija tuntee asiantuntevasti matkailutuotteet ja –palvelut sekä keskeiset organisaatiot että matkailun taloudellisen merkityksen.
  Opiskelija osaa toimia kiitettävästi erilaisissa oppimis- ja toimintaympäristöissä. Lisäksi hän osaa toimia ryhmän jäsenenä edistäen ja kehittäen ryhmän toimintaa.
  Opiskelija osaa kriittisesti analysoida matkailukentän ilmiöitä. (not translated)

  Good

  Opiskelija ymmärtää ja osaa hyvin nimetä ja kuvailla matkailun peruskäsitteet, lähtöalueet, reitit ja kohdealueet sekä työntö- ja vetovoimatekijät. Hän myös osaa hyvin kuvailla turistin muotokuvaa sekä matkailun motivaatiotekijöitä.
  Opiskelija tuntee hyvin matkailutuotteet ja –palvelut sekä keskeiset organisaatiot että matkailun taloudellisen merkityksen.
  Opiskelija osaa toimia hyvin erilaisissa oppimis- ja toimintaympäristöissä. Lisäksi hän osaa toimia ryhmän jäsenenä ryhmän yhteisten tavoitteiden saavuttamiseksi. (not translated)

  Satisfactory

  Opiskelija ymmärtää ja osaa tyydyttävästi nimetä ja kuvailla matkailun peruskäsitteet, lähtöalueet, reitit ja kohdealueet sekä työntö- ja vetovoimatekijät. Hän myös osaa tyydyttävästi kuvailla turistin muotokuvaa sekä matkailun motivaatiotekijöitä.
  Opiskelija tuntee pintapuolisesti matkailutuotteet ja –palvelut sekä keskeiset organisaatiot että matkailun taloudellisen merkityksen.
  Opiskelija osaa toimia ohjattuna asianmukaisesti erilaisissa oppimis- ja toimintaympäristöissä. Lisäksi hän osaa toimia ryhmän jäsenenä ja ottaa toiminnassaan muut ryhmän jäsenet huomioon (not translated)

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMM21K

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Profitable Tourism Company AM00BH02-3002 22.03.2021-25.05.2021  5 credits  (AMA18S) +-
  Learning outcomes of the course

  The students will be able to compile and use accounting skills, as well as financial and profitability
  calculations to support business management and leadership decision-making. The students will be
  proficient in measuring, analysing, reporting and monitoring business results.

  Course contents

  Financial management and bookkeeping
  Financial statement and reporting analysis
  Evaluating return on investments
  Profitability planning in different tourism and nutrition companies
  Balanced scorecard
  Measuring and analysing financial results

  Assessment criteria

  Excellent

  The students are able to plan profitable business operations using accounting methods. They can
  independently use financial monitoring techniques and models, assessing them critically and can
  work to develop a group or team and create team spirit.

  Good

  The students are able to apply accounting methods for use in planning and managing profitability
  and can use them independently in their work. They participate actively to achieve common goals in
  groups and teams.

  Satisfactory

  The students know the accounting methods used in profitability planning and management and can
  use them under supervision. They participate in group activities.

  Further information

  Implemented in part/completely in English with the international Tourism Group.

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  22.03.2021 - 25.05.2021

  Group(s)

  • AMA18S

  Unit, in charge

  School of Business

  Teacher(s)

  Mika Pietarinen, Hanna Kemppainen

  Programme(s)

  Bachelor’s Degree in Tourism

• Research and Develeopment Operations MMAS801-3007 01.08.2020-31.12.2020  5 credits  (AMA18S, ...) +-
  Learning outcomes of the course

  Students will have the basic skills required to improve their expertise enabling them to conduct various research and development projects, while understanding the significance that such projects have in terms of developing professional competence. In addition students will be able to critically assess data produced by research and development work.

  Course contents

  Background to research and development operations
  Qualitative research process
  Quantitative research process
  Commercialisation process
  Analysis and interpretation of research material

  Assessment criteria

  Excellent

  The students use research and development concepts expertly and extensively, being able to analyse and critically assess existing research. They are able to analyse, compare, combine and select knowledge and present alternative practices in research and development processes. (The students are able to analyse, reflect upon and critically assess their own competence). They work independently, responsibly, and with initiative. They can work in groups to promote and develop the group’s activities in order to achieve common goals. They are able to critically apply ethical principles in everything that they do.

  Good

  The students use key research and development concepts consistently. They are able to describe the various research and development processes and justify related solutions. They can analyse an existing piece of research. The students are able to select appropriate practice for research and development work based on acquired knowledge. (The students are able to reflect upon and critically assess their own competence). They work independently and responsibly, being able to work in a group to obtain the group’s common goals. The students are able to justify their work according to ethical principles.

  Satisfactory

  The students are able to use key research and development concepts appropriately. They are able to describe the general process of research and development. They are able to summarise an existing piece of research. The students are able to plan the implementation of methods linked to a research process appropriately, though they may lack confidence in their work. They can use research and development methods under supervision. The students are able to work in a group, taking responsibility for their own actions and taking into account the other group members.

  ---

  Name of lecturer(s)

  Anne Karhu

  Mode of delivery

  Face-to-face

  Recommended or required reading

  Verkkomateriaalit Moodlessa ja muu opettajien osoittama materiaali. (not translated)

  Planned learning activities and teaching methods

  Lähiopetus ja itsenäinen opiskelu TAI itsenäinen opiskelu (3 op/ 5 op) (not translated)

  Assessment methods and criteria

  Opintojakson arviointi: 1 - 5.
  Opinnäytetyön analyysi-oppimistehtävä = hyv /hyl / täydennettävä.
  Tentit = 1-5.
  Harjoitukset = hyv / hyl. (not translated)

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMA18S
  • ALK18S

  Unit, in charge

  School of Business

  Teacher(s)

  Anne Karhu, Ari Teirilä, Simo Määttä

  Further information for students

  Annen osuus (3 op / 5 op):
  Moodle: "Tutkimus- ja kehittämistoiminta ALK, ALM ja AMA" osoitteessa: https://bit.ly/2Ny9Qdo
  Mikäli haet hyväksilukua, osoita hakemus lehtori Anne Karhulle.
  Huom! Tutkimus- ja kehittämistoiminta-opintojakso on aloitettava viimeistään yhtä aikaa opinnäytetyöprosessin kanssa. Opintojakson ensimmäinen osa (3 op) on oltava hyväksytysti suoritettuina ennen opinnäytetyösuunnitelmavaihetta. (not translated)

  Programme(s)

  Bachelor’s Degree in Tourism

  R&D proportion

  5 credits

  Evaluation scale

  0 - 5

  Work placement(s)

  Opintojaksolla kehittyvä osaaminen edesauttaa opinnäytetyön tekemistä. (not translated)

  Exam schedule

  Annen osuus: Verkkotentti syksyllä 2020 (aikataulu sovitaan ryhmän kanssa)
  
  Tilasto-osuus (not translated)

  Students use of time and load

  Laajuus 5 op tarkoittaa opiskelijan työtä noin 133h. (not translated)

  Content periodicity

  1. Opinnäytetyön analyysi-oppimistehtävän mukainen sisällön rytmitys
  2. Opinnäytetyön analyysi-oppimistehtävän palautus
  3. Verkkotentin tekeminen
  4. Harjoitukset: sisällönanalyysi ja tilasto-osuus
  5. Tilasto-osuuden tentti
  6. Opintojaksopalaute (not translated)

• Research and Development Operations MMAS801-3008 01.02.2021-31.12.2021  5 credits  (AMA19S) +-
  Learning outcomes of the course

  Students will have the basic skills required to improve their expertise enabling them to conduct various research and development projects, while understanding the significance that such projects have in terms of developing professional competence. In addition students will be able to critically assess data produced by research and development work.

  Course contents

  Background to research and development operations
  Qualitative research process
  Quantitative research process
  Commercialisation process
  Analysis and interpretation of research material

  Assessment criteria

  Excellent

  The students use research and development concepts expertly and extensively, being able to analyse and critically assess existing research. They are able to analyse, compare, combine and select knowledge and present alternative practices in research and development processes. (The students are able to analyse, reflect upon and critically assess their own competence). They work independently, responsibly, and with initiative. They can work in groups to promote and develop the group’s activities in order to achieve common goals. They are able to critically apply ethical principles in everything that they do.

  Good

  The students use key research and development concepts consistently. They are able to describe the various research and development processes and justify related solutions. They can analyse an existing piece of research. The students are able to select appropriate practice for research and development work based on acquired knowledge. (The students are able to reflect upon and critically assess their own competence). They work independently and responsibly, being able to work in a group to obtain the group’s common goals. The students are able to justify their work according to ethical principles.

  Satisfactory

  The students are able to use key research and development concepts appropriately. They are able to describe the general process of research and development. They are able to summarise an existing piece of research. The students are able to plan the implementation of methods linked to a research process appropriately, though they may lack confidence in their work. They can use research and development methods under supervision. The students are able to work in a group, taking responsibility for their own actions and taking into account the other group members.

  ---

  Name of lecturer(s)

  Anne Karhu

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.02.2021 - 31.12.2021

  Group(s)

  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Anne Karhu, Ari Afflekt

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Responsible Management of a Tourism Company AM00BK99-3001 01.08.2020-31.12.2020  5 credits  (AMM18KY) +-
  Learning outcomes of the course

  Opiskelija osaa matkailuyrityksen vastuullisen johtamisen periaatteet. (not translated)

  Course contents

  Eettisyys, vastuullinen liiketoiminta, kestävä kehitys, ekologisuus, hyvä johtaminen (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa matkailuyrityksen vastuullisen johtamisen periaatteet ja osaa soveltaa niitä yrityksen toimintaan sekä reflektoida toimintaansa. (not translated)

  Good

  Opiskelija tietää matkailuyrityksen vastuullisen johtamisen periaatteet ja osaa soveltaa niitä yrityksen toimintaan (not translated)

  Satisfactory

  Opiskelija tietää matkailuyrityksen vastuullisen johtamisen periaatteet (not translated)

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMM18KY

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Annamaija Juntunen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Responsible Management of a Tourism Company AM00BH04-3002 01.01.2021-25.05.2021  5 credits  (AMA18S) +-
  Learning outcomes of the course

  The students will be proficient in applying the principles of responsible management of a tourism
  company.

  Course contents

  Ethical activity, responsible business operations, sustainable development, ecological perspectives,
  good leadership

  Assessment criteria

  Excellent

  The students are proficient in the practical application of principles of responsible management of a
  tourism company and in assessing their own learning and work.

  Good

  The students are familiar with the principles of responsible management of a tourism company and
  can apply them in the operations of a tourism company

  Satisfactory

  The students are aware of the principles of responsible management of a tourism company

  Further information

  Implemented in part/completely in English with the international Tourism group

  ---

  Name of lecturer(s)

  Tuula Rajander

  Mode of delivery

  Distance learning

  Recommended or required reading

  Moodle-materiaali, muu opettajien osoittama materiaali. (not translated)

  Planned learning activities and teaching methods

  Osallistava ja aktivoiva opetus, luennot, pienryhmätyöskentely. (not translated)

  Assessment methods and criteria

  Arviointiin vaikuttavat:
  Aktiivinen osallistuminen lähitunneille, harjoituksiin sekä pienryhmätyöskentelyyn
  Pienryhmän blogipostaukset(Teamsissa) ja niiden kommentointi
  Pienryhmän yritysanalyysija sen esitys
  Hyväksyttävä arviointi edellyttää myös, että opiskelija on antanut opintojaksopalautteen Pakissa (not translated)

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMA18S

  Unit, in charge

  Business

  Teacher(s)

  Tuula Rajander, Päivi Dahl

  Further information for students

  Opintojakson sisältö
  Eettisyys, vastuullinen liiketoiminta, kestävä kehitys, ekologisuus, hyvä johtaminen
  
  ks. opintojaksokuvaus: http://opinto-opas.kamk.fi/index.php/fi/68146/fi/68092/AMA18S/year/2018 (not translated)

  Programme(s)

  Bachelor’s Degree in Tourism

  R&D proportion

  1 credits

  Virtual proportion

  1 credits

  Evaluation scale

  0 - 5

  Completion alternatives

  - (not translated)

  Work placement(s)

  Pienryhmät työstävät opintojakson harjoitustehtävän liittyen johonkin valitsemaansa matkailualan yritykseen. (not translated)

  Exam schedule

  - (not translated)

  International connections

  Mahdollisuus ottaa kohdeyritykseksi myös kansainvälinen yritys. Osa materiaaleista englannin kielellä. (not translated)

  Students use of time and load

  5 op = 135 tuntia opiskelijan omaa työtä. Lähiopetus 60 tuntia, itsenäinen opiskelu 75 tuntia. (not translated)

  Content periodicity

  3 4 Aloitus, orientaatio, pienryhmien muodostaminen
  4 4 Kestävä kehitysmatkailussa (Päivi), Strateginen yritysvastuu (Tuula)
  5 4 Edellinen aihe jatkuu
  6 4 Ekologinen kestävyysmatkailussa (Päivi), Henkilöstönäkökulma vastuulliseen johtamiseen (Tuula)
  7 4 Edellinen aihe jatkuu
  8 4 Taloudellinen kestävyysmatkailussa (Päivi), talouden näkökulma vastuulliseen johtamiseen (Tuula)
  9 4 Kv-viikon luennot (huom. klo 9–14)
  10 Itsenäisen opiskelun viikko
  11 4 Taloudellinen kestävyys matkailussa, talouden näkökulma vastuulliseen johtamiseen -aiheet jatkuvat
  12 4 Sosiaalinen ja kulttuurinen kestävyysmatkailussa (Päivi), Sidosryhmä- ja viestinnän näkökulma vastuulliseen johtamiseen (Tuula)
  13 4 Edellinen aihe jatkuu
  14 4 Ulkopuolinen luennoitsija (ilmoitetaan myöhemmin) + pienryhmätyöskentelyä
  15 4 Sama kuin ed. vkolla
  16 4 Sama kuin ed. vkolla
  17 4 Pienryhmätyöskentelyä
  18 4 Ryhmätehtävien esitykset (not translated)

  Assessment criteria

  Satisfactory

  Opiskelija tietää matkailuyrityksen vastuullisen johtamisen periaatteet (not translated)

  Good

  Opiskelija tietää matkailuyrityksen vastuullisen johtamisen periaatteet ja osaa soveltaa niitä yrityksen toimintaan (not translated)

  Excellent

  Opiskelija osaa matkailuyrityksen vastuullisen johtamisen periaatteet ja osaa soveltaa niitä yrityksen toimintaan sekä reflektoida toimintaansa. (not translated)

• Service Marketing and Sales Competence BY00BX44-3001 01.01.2021-25.05.2021  4 credits  (LLM20S) +-
  Learning outcomes of the course

  2+3
  Opiskelija ymmärtää palveluliiketoimintaa, jossa palvelu muodostaa arvonluonnin perustan. Tavoitteena on, että opiskelija tunnistaa erilaisia palveluihin liittyviä prosesseja sekä kehittämistarpeita. Opiskelija tuntee palvelujen markkinoinnin erityispiirteet ja ymmärtää asiakastyytyväisyyden sekä asiakassuhdeajattelun merkityksen osana kannattavan liiketoiminnan toteutusta. Opiskelija myös omaksuu palvelun ja asiakaskokemuksen tärkeyden ja vahvistaa osaamistaan palvelujen käyttäjälähtöisessä kehittämisessä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille 2 op verran, jonka jälkeen opiskelija perehtyy oman alansa toimintaan. (not translated)

  Course contents

  Palvelut ja palvelujen tuottaminen
  Palvelujen markkinointi ja palveluverkostot
  Asiakaskokemus
  Palvelujen tuotteistaminen
  Palveluinnovaatiot ja palveluliiketoiminnan kehittäminen
  Palvelumuotoilu ja palvelun ennakoiva vuorovaikutus (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa hyödyntää ja soveltaa monipuolisesti aihealueen käsitteitä käytännön työ- ja tehtävätilanteiden ratkaisuissa. Käsitteiden käyttö on perusteltua ja asiantuntevaa.
  Opiskelija osaa itsenäisesti ja kriittisesti hyödyntää ja vertailla eri teoriataustoja käytännön tilanteissa, ohjata tehtäväkokonaisuuden toteutusta, toimia itseohjautuvasti sekä reflektoida oppimaansa. (not translated)

  Good

  Käsitteiden käyttö ja hyödyntäminen on johdonmukaista ja loogista.
  Opiskelija osaa itsenäisesti hyödyntää teoriataustoja käytännön tilanteissa, perustella tehtäväkokonaisuuden toteutusta ja ratkaisujen valintaa sekä arvioida ratkaisujen onnistuneisuutta. (not translated)

  Satisfactory

  Opiskelija kykenee kuvaamaan aihealueen peruskäsitteet ja pääelementtien sisällöt. Kuvaus vielä irrallista ja kokonaisuuden muodostaminen puutteellista.
  Opiskelija osaa valita tilanteeseen sopivia keinoja ja kanavia sekä hyödyntää ainakin osittain eri teoriataustoja käytännön tehtävässä. (not translated)

  Further information

  Päivitetty 13.2.20/Liisa&Elina (not translated)

  ---

  Name of lecturer(s)

  Liisa Mikkonen

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Liisa Mikkonen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  R&D proportion

  4 credits

  Virtual proportion

  4 credits

  Evaluation scale

  0 - 5

• Strategic Planning in Tourism and Internationalisation AM00BH06-3002 01.08.2020-31.12.2020  5 credits  (AMA18S) +-
  Learning outcomes of the course

  The students will able to describe and explain in detail, the main features of the strategic planning
  process in tourism, and also their related key concepts and strategic actors. They will be able to
  explain the relevance of Finnish (Ministry of Economic Affairs and Employment &
  Finpro/VisitFinland) and regional strategies in domestic and international tourism development and
  how these strategies affect the operations and development of tourism businesses. The students will
  be able to explain forecasting competence and proactive thinking and the importance of such activity
  in strategic planning in the tourism industry. They will know the key methods and concepts of future
  studies. The students will be able to explain and justify the significance of project work in developing
  tourism

  Course contents

  Cultural competence
  International tourism and its impact on the tourism business in Finland
  Using Finnish culture and nature in tourism services
  Applying the principles of sustainable and responsible tourism
  Future studies in tourism and the basic concepts of future studies
  Tourism project work

  Further information

  Implemented in part/completely in English with the international Tourism group

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMA18S

  Unit, in charge

  School of Business

  Teacher(s)

  Mika Pietarinen

  Programme(s)

  Bachelor’s Degree in Tourism

• Study Skills AM00BK78-3003 01.01.2021-25.05.2021  5 credits  (AMM21K) +-
  Learning outcomes of the course

  Opiskelija osaa selittää ammattikorkeakouluopiskeluun liittyvät yleiset periaatteet ja pelisäännöt sekä löytää tarjolla olevat opiskelijapalvelut. Hän osaa suunnitella omaa opintopolkuaan restonomikoulutuksen opetussuunnitelmaa, yleisiä ja alakohtaisia kompetensseja sekä tarjolla olevia ohjauspalveluita hyödyntäen. Opiskelija osaa käyttää etätyöskentelyvälineitä sekä keskeisimpiä opiskelussa tarvittavia oppimisalustoja & ohjelmistoja. (not translated)

  Course contents

  Korkeakouluopiskelu ja ohjauspalvelut
  Oman opintopolun suunnittelu
  Kuunteleminen, kuuntelemisen tasot ja intensiteetti, keskusteleminen ja ryhmäviestintä
  Palaute
  Skype, oppimisalustat
  Etätyöskentelyvälineet
  Kirjaston ja internetin informaatiopalvelut (not translated)

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMM21K

  Unit, in charge

  Business

  Teacher(s)

  Annamaija Juntunen, Teija Vainikka

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Svenska inom turismen AM00BH07-3002 01.08.2020-31.12.2020  5 credits  (AMA18S) +-
  Learning outcomes of the course

  The students will be able to use Swedish in tourism related contexts. They will be able to retrieve
  current information on tourism published in Swedish and use such information to present activity and
  nature tourism services and companies in Swedish. The students will be able to discuss their
  studies, education and themselves, for example, to apply for a job. They will be able to do customer
  service work using the telephone or in face to face customer contacts. They will be able to use
  Swedish for completing reservations, presenting service products or e.g. a hotel or destination,
  receiving and dealing with complaints. The students will be able to write business correspondence in
  Swedish, such as inquiries, offers, complaints and replies to complaints. They will become familiar
  with the features of Swedish culture

  Course contents

  Job application, CV
  Studying and education
  Telephone phrases
  Tourism vocabulary
  Oral presentation: tourism destination, product, service or company
  Customer service situations: at reception and by telephone
  Presentation of accommodation services, programme service or tourist destination
  Features of Swedish culture
  Business correspondence

  Assessment criteria

  Excellent

  The students are able to use their versatile Swedish fluently in tourism situations and can use
  grammar structures effortlessly as required. They are able to pronounce Swedish naturally. The
  students are able to find topical information about tourism in Swedish from various media and can
  analyse, apply and use what they have read. They are able to describe activity and nature tourism
  services and companies in a variety of ways. Their conversation is spontaneous and in addition to
  the message they are able to use a polite and interesting style. They can discuss their education,
  work experience and themselves extensively while being able to work in a spontaneous and natural
  manner in face to face and telephone customer service. The students are familiar with business
  correspondence documents, their features and phrases and they are able to compile versatile and
  accurate documents for business purposes. The students know the features of Swedish culture and
  take them into account when communicating.

  Good

  The students use Swedish in tourism situations demonstrating their knowledge of basic grammar
  and pronunciation rules in unstructured speech. They use appropriate grammar and can find and
  use topical information about tourism in Swedish from different media and can present what they
  have read after preparation. The students are able to describe the most common features of activity
  and nature tourism services and tourism companies. The students have basic conversation skills
  and can convey their message so that misunderstandings do not occur. The students are able to talk
  about themselves and their education extensively and positively. The students are able to use
  Swedish fluently in basic customer service situations using the telephone and face to face. The
  students are familiar with business correspondence documents and their content and can compile
  them. They are able to identify the features of Swedish culture.

  Satisfactory

  The students are able to use Swedish in tourism situations at a general level and can use very basic
  grammar structures and they know the basic rules of pronunciation. They are able to identify the
  basic content of topical issues in tourism via different media and with the help of a dictionary. The
  students are able to discuss basic issues related to activity and nature tourism at a rudimentary level
  and can express basic information about themselves and their studies positively and briefly. The
  students can work in telephone and face to face customer service using basic phrases. They are
  able to identify business correspondence documents and compile a basic letter using support
  material. The students are aware of the features of Swedish culture.

  Further information

  European framework for language assessment B1

  ---

  Name of lecturer(s)

  Jaana Bäckman

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMA18S

  Unit, in charge

  School of Business

  Teacher(s)

  Jaana Bäckman

  Programme(s)

  Bachelor’s Degree in Tourism

• Svenska inom turismen AM00BK96-3003 01.01.2021-25.05.2021  5 credits  (AMM21K) +-
  Learning outcomes of the course

  Opiskelija osaa käyttää ruotsin kieltä matkailualan tilanteissa. Opiskelija osaa etsiä ajankohtaista tietoa alalta ruotsiksi sekä esitellä aktiviteetti- ja luontomatkailuun liittyviä palveluja sekä matkailualan yrityksiä ruotsiksi. Opiskelija pystyy keskustelemaan opinnoistaan ja koulutuksestaan sekä itsestään esimerkiksi työnhakutilanteessa. Opiskelija pystyy toimimaan asiakaspalvelussa puhelimitse ja kasvotusten ruotsin kielellä. Opiskelija pystyy toimimaan asiakaspalvelutilanteissa ruotsiksi; varaustilanteet, palvelutuotteen tai esim. hotellin tai matkakohteen esittely, valituksen vastaanottaminen ja siihen reagoiminen. Opiskelija osaa kirjoittaa liikeviestintään liittyviä kyselyitä, tarjouksia, tilauksia, reklamaatioita ja niiden vastauksia. Ruotsalaisen kulttuurin ominaispiirteisiin tutustuminen. (not translated)

  Course contents

  Työhakemus, CV Opiskelu ja koulutus
  Puhelinfraasit
  Matkailualan sanasto
  Suullinen esitys; matkailukohde, -tuote, -palvelu- tai yritysesittely Asiakaspalvelutilanteet vastaanotossa ja puhelimitse
  Majoituspalveluiden, ohjelmapalvelun tai matkakohteen esittely
  Ruotsalaisen kulttuurin ominaispiirteitä
  Liikeviestintä (not translated)

  Assessment criteria

  Excellent

  Opiskelija käyttää ruotsin kieltä matkailualan tilanteissa sujuvasti ja monipuolisesti. Opiskelija käyttää ruotsin kielen rakenteita tilanteeseen sopivasti ja sujuvasti.
  Opiskelija osaa soveltaa ääntämissääntöjä luontevasti.
  Opiskelija löytää ajankohtaista tietoa alalta ruotsiksi eri medioista ja osaa analysoida, soveltaa ja hyödyntää lukemansa.
  Opiskelija kykenee monipuolisesti kuvaamaan aktiviteetti- ja luontomatkailuun liittyviä palveluja sekä yrityksiä.
  Opiskelijan puhe/keskustelu on spontaania ja viestin lisäksi välittyy myös sujuvasti kohtelias ja värikäs tyyli.
  Opiskelija osaa kertoa monipuolisesti koulutuksestaan, työkokemuksestaan sekä itsestään.
  Opiskelija pystyy toimimaan spontaanisti ja luontevasti asiakaspalvelussa puhelimitse ja kasvotusten.
  Opiskelija tuntee liikeviestintään liittyvät asiakirjat, niiden ominaispiirteet ja fraasit sekä laatimisen monipuolisesti ja täsmällisesti.
  Opiskelija tunnistaa kulttuurin ominaispiirteitä ja ottaa ne huomioon kommunikoidessaan. (not translated)

  Good

  Opiskelija käyttää ruotsin kieltä matkailualan tilanteissa halliten peruskieliopin. Opiskelija osaa ääntämisen perussäännöt ja käyttää niitä vapaassa puheessa. Opiskelija käyttää rakenteita tilanteeseen sopivasti.
  Opiskelija löytää ja hyödyntää ajankohtaista tietoa alalta ruotsiksi eri medioista ja osaa esitellä lukemansa valmistauduttuaan.
  Opiskelija pystyy kuvaamaan aktiviteetti- ja luontomatkailuun liittyviä palveluja sekä matkailualan yrityksiä perustasolla.
  Opiskelijan keskustelutaidot ovat perustasolla ja viestin välittyy virheettä.
  Opiskelija osaa kertoa myönteisesti ja monipuolisesti koulutuksestaan sekä itsestään. Opiskelija pystyy toimimaan asiakaspalvelussa puhelimitse ja kasvotusten perustilanteissa.
  Opiskelija pystyy toimimaan perusasiakaspalvelutilanteissa hotellissa tai matkapalveluyrityksessä sujuvasti.
  Opiskelija tuntee liikeviestintään liittyvät asiakirjat ja niiden sisällön ja pystyy laatimaan liikeviestinnän asiakirjoja.
  Opiskelija tunnistaa kulttuurin ominaispiirteitä. (not translated)

  Satisfactory

  Opiskelija käyttää ruotsin kieltä matkailualan tilanteissa yleistasolla. Opiskelija käyttää rakenteita perustavanlaatuisesti.
  Opiskelija tuntee perusääntämissäännöt.
  Opiskelija tunnistaa pääsisällön ajankohtaisista alan asioista eri medioista ja pystyy käsittelemään tekstiä sanakirjan avulla.
  Opiskelija kykenee kertomaan aktiviteetti- ja luontomatkailuun liittyviä perusasioita auttavasti.
  Opiskelija osaa kertoa myönteisesti ja lyhyesti perusasiat opinnoistaan ja itsestään.
  Opiskelija pystyy toimimaan asiakaspalvelussa puhelimitse ja kasvotusten perusfraasien avulla. Opiskelija pystyy toimimaan perusasiakaspalvelutilanteissa hotellissa tai matkapalveluyrityksessä perusfraasitasolla.
  Opiskelija tunnistaa liikeviestintään liittyvät asiakirjat ja kirjoittaa peruskirjeen itse tukimateriaalin avulla.
  Opiskelija tuntee kulttuurin ominaispiirteitä. (not translated)

  Further information

  Eurooppalainen viitekehys B1 - European framework for language assessment B1 (not translated)

  ---

  Name of lecturer(s)

  Jaana Bäckman

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMM21K

  Unit, in charge

  Business

  Teacher(s)

  Jaana Bäckman

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tarinallistaminen (not translated) AM00BU61-3001 01.08.2020-31.12.2020  5 credits  (AMM18KY) +-
  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMM18KY

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Annamaija Juntunen, Anne Määttä, Marjukka Turunen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Thesis MMOA001-3009 01.08.2020-31.07.2021  15 credits  (AMA18S) +-
  Learning outcomes of the course

  Students will develop and indicate their proficiency in applying their knowledge and skills in practical specialist tasks linked to their professional studies requiring expertise. They will deepen their professional competence in R&D activities in cooperation with others participating in the process. Students will indicate that they are conversant with critical, research based, developmental and ethical thinking as a foundation for developing their expertise.

  Prerequisites and co-requisites

  Research and Development 3 cr must be accomplished before presenting the topic analysis. The topic analysis must be accepted before presenting the thesis plan. The thesis plan must be accepted before the completing and presenting the thesis. The thesis must be presented before writing the maturity test.

  Course contents

  Part 1. Topic analysis 3 cr
  Aims of the thesis, topic selection and focus, supervision and peer supervision, commitment, topic analysis and its presentation, information retrieval skills.
  Part 2. Thesis plan 5 cr
  Cooperation with commissioning party, commissioning agreement and copyright, evaluation procedures, thesis plan and its presentation.
  Part 3. Completion of the thesis, its presentation and reporting 7 cr.

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.07.2021

  Group(s)

  • AMA18S

  Unit, in charge

  School of Business

  Teacher(s)

  Annamaija Juntunen, Mika Pietarinen, Perttu Huusko, Anne Määttä, Teija Vainikka, Marjukka Turunen, Kaisa Enticknap-Seppänen, Arto Heikkinen, Helka Leimu-Pelkonen, Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism

• Thesis MMOA001-3007 01.08.2019-31.12.2020  15 credits  (AMA17S) +-
  Learning outcomes of the course

  Students will develop and indicate their proficiency in applying their knowledge and skills in practical specialist tasks linked to their professional studies requiring expertise. They will deepen their professional competence in R&D activities in cooperation with others participating in the process. Students will indicate that they are conversant with critical, research based, developmental and ethical thinking as a foundation for developing their expertise.

  Prerequisites and co-requisites

  Research and Development 3 cr must be accomplished before presenting the topic analysis. The topic analysis must be accepted before presenting the thesis plan. The thesis plan must be accepted before the completing and presenting the thesis. The thesis must be presented before writing the maturity test.

  Course contents

  Part 1. Topic analysis 3 cr
  Aims of the thesis, topic selection and focus, supervision and peer supervision, commitment, topic analysis and its presentation, information retrieval skills.
  Part 2. Thesis plan 5 cr
  Cooperation with commissioning party, commissioning agreement and copyright, evaluation procedures, thesis plan and its presentation.
  Part 3. Completion of the thesis, its presentation and reporting 7 cr.

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2019 - 31.12.2020

  Group(s)

  • AMA17S

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Annamaija Juntunen, Mika Pietarinen, Teija Vainikka, Marjukka Turunen, Jari Järviluoma, Tuula Rajander, Kaisa Enticknap-Seppänen, Arto Heikkinen

  Programme(s)

  Bachelor’s Degree in Tourism

• Tourism Company Operations AM00BH00-3003 01.02.2021-25.05.2021  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  The students will be proficient in the principles of leading and managing the operations of a tourism
  company and they will display knowledge of the special features of tourism as a business.

  Course contents

  Tourism company: phenomenon, in practice, business basics, business processes, principles of
  leadership and management, profitability, profitable business operations. In order to pass this
  course, the students must conduct a business analysis, case studies or other equivalent tasks.

  Assessment criteria

  Excellent

  The students are proficient in the principles of managing the business operations of a tourism
  company and they display knowledge of the special features of tourism as a business. The students
  are able to analyse the operations of a tourism company.

  Good

  The students are proficient in the principles of managing the business operations of a tourism
  company and they display knowledge of the special features of tourism as a business. The students
  know the principles of how to analyse the operations of a tourism company.

  Satisfactory

  The students are familiar with the principles of managing the business operations of a tourism
  company and the special features of tourism as a business. The students are familiar with the
  principles of how to analyse the operations of a tourism company.

  Further information

  Implemented in part/completely in English with the international Tourism group.

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.02.2021 - 25.05.2021

  Group(s)

  • ATA19S
  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism English AM00BK88-3003 01.08.2020-31.12.2020  5 credits  (AMM20K) +-
  Learning outcomes of the course

  Opiskelija osaa selittää matkailun keskeiset käsitteet englanniksi. Opiskelija pystyy toimimaan vuorovaikutustilanteissa eri kulttuureista tulevien asiakkaiden kanssa sekä hän pystyy esittelemään matkailukohteen ympäristöä palveluineen asiakkaille. (not translated)

  Prerequisites and co-requisites

  Lähtötasotesti
  Eurooppalainen viitekehys taitotaso B2 (not translated)

  Course contents

  Matkailun peruskäsitteistö englanniksi
  Alan asiakaspalvelutilanteita eri kulttuureista tuleville matkailijoille
  Matkailukeskuksen toiminta
  Paikallisten matkailualueiden tuntemus (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa keskustella sujuvasti alaansa liittyvistä aiheista käyttäen täsmällisesti alan käsitteitä.
  Opiskelija osaa reagoida nopeasti ja asianmukaisesti. Opiskelija osaa viestiä tilanteeseen sopivalla tyylillä.
  Opiskelija osaa kirjoittaa sujuvasti ja käyttää monipuolisia rakenteita lähes virheettömästi. Opiskelija osaa ääntää luontevasti ja artikuloida selkeästi.
  Opiskelija osaa ymmärtää alan teksteistä paitsi pääsisällön myös yksityiskohdat. Opiskelija osaa kommunikoida sujuvasti asiakaspalvelutilanteissa, löytää ratkaisuja ongelmatilanteissa ja osaa viestiä ne asiakkaalle luontevasti.
  Opiskelija osaa etsiä tietoa ja käyttää tiedon etsintään eri lähteitä. (not translated)

  Good

  Opiskelija osaa keskustella alaansa liittyvistä aiheista kohtuullisen sujuvasti käyttäen joitakin alan käsitteitä.
  Opiskelija osaa reagoida pääosin asianmukaisesti.
  Opiskelija osaa viestiä useimmiten tilanteeseen sopivalla tyylillä. Opiskelija osaa kirjoittaa melko sujuvasti ja selkeästi.
  Opiskelija osaa ääntää ja artikuloida kohtuullisen selkeästi.
  Opiskelija osaa ymmärtää alansa teksteistä pääsisällön ja joitakin yksityiskohtia.
  Opiskelija osaa käyttää rakenteita pääosin oikein ja oikaisee itse mahdolliset väärinkäsityksiä aiheuttavat virheelliset ilmaisut.
  Opiskelija osaa kommunikoi kohtuullisesti asiakaspalvelutilanteissa, löytää pääasiassa ratkaisuja ongelmatilanteissa ja pystyy ymmärrettävästi viestimään ne asiakkaalle luontevasti.
  Opiskelija osaa etsimään tarvittaessa tietoja käyttäen muutamia lähteitä. (not translated)

  Satisfactory

  Opiskelija osaa selviytyä yksinkertaisista keskustelutilanteista käyttäen jossain määrin yksittäisiä alan käsitteitä.
  Opiskelija osaa reagoida yleensä jollakin tavalla.
  Opiskelija osaa tiedostaa jossain määrin erityyppisten tekstien asettamat tyylivaatimukset. Opiskelija osaa kirjoittaa jota kuin ymmärrettävästi.
  Opiskelija osaa ymmärtää pääasiat normaalitempoisesta puheesta tutussa asiayhteydessä. Opiskelija osaa ääntää ymmärrettävästi, vaikka artikulointi puutteellista.
  Opiskelija osaa kommunikoi asiakaspalvelutilanteissa niin että viesti välittyy jotenkin, ongelmatilanteiden ratkaisuista viestiminen minimaalista.
  Opiskelija osaa käyttää helpoimmin saatavia lähteitä.
  Opiskelija osaa käyttää yksinkertaisia rakenteita tai mikäli käyttää edistyneempiä, niissä on paljon virheitä. (not translated)

  ---

  Name of lecturer(s)

  Katja Salminen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMM20K

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Katja Salminen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Food Services AM00BK85-3003 01.08.2020-31.12.2020  5 credits  (AMM20K) +-
  Learning outcomes of the course

  Opiskelija osaa selittää ruoan merkityksen osana matkailupalvelua ja tunnistaa keskeisimmät matkailualalla tarjottavat ateriapalvelut. Hän osaa ottaa huomioon asiakkaan ruokapalveluun liittyvät tarpeet sekä selittää palveluiden tuottamisen edellytykset ja lainsäädännölliset vaatimukset. (not translated)

  Course contents

  Ruokapalvelut matkailualan strategioissa
  Keittiö toimintaympäristönä
  Ateria- ja kahvilapalvelut (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa käyttää laaja-alaisesti ruokapalvelun keskeisiä käsitteitä sekä osaa yhdistellä ruokapalvelun, ravitsemuksen, tarjoilun, anniskelun ja ruokaturvallisuuden perustiedot kokonaisuuksiksi.
  Opiskelija osaa toimia itsenäisesti, vastuullisesti, aloitteellisesti ja joustavasti erilaisissa oppimisympäristöissä sekä osaa valita ja käyttää tarvittavia työvälineitä joustavasti.
  Opiskelija osaa toimia ryhmän jäsenenä edistäen ja kehittäen ryhmän toimintaa ja yhteisiä pelisääntöjä noudattaen. (not translated)

  Good

  Opiskelija osaa käyttää johdonmukaisesti ruokapalveluiden keskeisiä käsitteitä sekä selittää ja perustella ruokapalvelun, ravitsemuksen, tarjoilun, anniskelun ja ruokaturvallisuuden perustiedot. Opiskelija osaa toimia oma-aloitteisesti ja vastuullisesti erilaisissa oppimisympäristöissä sekä osaa käyttää tarvittavia työvälineitä tarkoituksenmukaisesti.
  Opiskelija osaa toimia ryhmän jäsenenä yhteisen tavoitteen saavuttamiseksi ja yhteisiä pelisääntöjä noudattaen. (not translated)

  Satisfactory

  Opiskelija osaa käyttää ruokapalvelun keskeisiä käsitteitä asianmukaisesti sekä esittää ruokapalveluiden, ravitsemuksen, tarjoilun, anniskelun ja ruokaturvallisuuden perustiedot. Opiskelija osaa toimia ohjattuna asianmukaisesti erilaisissa toimintaympäristöissä sekä osaa ohjatusti käyttää tarvittavia työvälineitä.
  Opiskelija osaa toimia ryhmän jäsenenä ja noudattaa yhteisiä pelisääntöjä. (not translated)

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMM20K

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Annamaija Juntunen, Teija Vainikka

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Food Services AM00BG92-3004 01.01.2021-25.05.2021  5 credits  (AMA20S) +-
  Learning outcomes of the course

  The students will be able to explain why food is an important tourist service and can identify the key
  meal services offered in tourism. They will be able to take customers’ food service needs into
  account and can explain the requirements and legislative demands of food service production.

  Course contents

  Food services in tourism strategies
  The kitchen environment
  Meal and coffee services
  Alcohol service pass (0.5 credits of independent study)
  Hygiene pass (0.5 credits of independent study)

  Assessment criteria

  Excellent

  Excellent (5)
  The students are able to extensively use the key concepts of food services and can combine basic
  Curriculum
  Sivu 10 / 39
  knowledge of catering, nutrition, table service, serving alcohol, and food safety. They are able to
  work independently, responsibly, flexibly and with initiative in various learning environments and can
  choose and use tools as required. The students are able to work as members of a group to further
  and develop the work of the team according to common rules.

  Good

  Good (3-4)
  The students are able to use systematically the key concepts of food services and can explain and
  give reasons for basic knowledge of catering, nutrition, table service, serving alcohol, and food
  safety. They are able to work responsibly with initiative in various learning environments and can
  choose and use tools appropriately. The students are able to work as members of a group to
  achieve common goals and according to common rules

  Satisfactory

  Satisfactory (1-2)
  The students are able to use the key concepts of food services appropriately and can present their
  basic knowledge of catering, nutrition, table service, serving alcohol, and food safety. They are able
  to work responsibly with supervision in various learning environments and can choose and use tools
  appropriately under supervision. The students are able to work as members of a group according to
  common rules.

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMA20S

  Unit, in charge

  Business

  Teacher(s)

  Annamaija Juntunen, Teija Vainikka

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Marketing AM00BK92-3003 01.01.2021-25.05.2021  5 credits  (AMM20K) +-
  Learning outcomes of the course

  Opiskelija perehtyy matkailumarkkinoinnin erityispiirteisiin huomioiden markkinoinnin suunnittelun perusperiaatteet. Hän tuntee markkinoinnin ja myynnin lähtökohtina erilaiset markkinoinnin kilpailukeinot sekä asiakasnäkökulman ja asiakasymmärryksen merkityksen. Opiskelija osaa hankkia ja soveltaa asiakastietoa sekä hyödyntää markkinoinnin kilpailukeinoja. (not translated)

  Course contents

  Matkailumarkkinointi, markkinoinnin suunnittelu, palvelujen markkinointi, sähköinen markkinointi, brändi, markkinointikanavat, yhteismarkkinointi (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa matkailumarkkinoinnin suunnittelun asiakaslähtöisesti ja matkailun erityispiirteet huomioiden. (not translated)

  Good

  Opiskelija osaa matkailumarkkinoinnin suunnittelun, asiakaslähtöisyyttä on jonkin verran ja matkailun erityispiirteet tiedetään, ja ne näkyvät suunnittelussa jossain määrin. (not translated)

  Satisfactory

  Opiskelija osaa matkailumarkkinoinnin suunnittelun periaatteet ja tietää asiakaslähtöisyyden. Opiskelija osaa tuottaa matkailun markkinointisuunnitelman vähimmäisvaatimukset huomioiden. (not translated)

  ---

  Name of lecturer(s)

  Perttu Huusko

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMM20K

  Unit, in charge

  Business

  Teacher(s)

  Perttu Huusko

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Operational Environments AM00BK87-3003 01.01.2021-25.05.2021  5 credits  (AMM21K, ...) +-
  Learning outcomes of the course

  Opiskelija osaa kuvata Suomen matkailumaantieteellisen jaon ja miten matkailu eroaa eri osissa maata vetovoimatekijöiltään. Opiskelija osaa kuvata tutkimusaineistojen avulla, miten ulkomaalaiset matkustavat Suomessa ja missä matkailijat matkustavat maailmalla. Opiskelija osaa määritellä ja rajata matkailun ohjelmapalvelujen toimialan ja osaa kytkeä sen osaksi matkailuklusteria. Opiskelija tunnistaa luontomatkailun (keskeiset kesäaktiviteetit: vaellus, sauvakävely, pyöräily, ratsastus, wildlife, melonta ja kalastus; keskeiset talviaktiviteetit: hiihto, lumikenkäily, talvikalastus), liikuntamatkailun (aktiivinen ja passiivinen), kulttuurimatkailun (kulttuurin tarjoamat voimavarat) ja hyvinvointimatkailun (hyvinvointimatkailu terveysmatkailun kentässä) ohjelmapalvelut.
  
  Opiskelija osaa määritellä ja kuvata millaiset ovat luonto-, liikunta, kulttuuri- ja hyvinvointimatkailun ohjelmapalvelujen erityispiirteet. Opiskelija osaa määritellä millaiset luonto-, liikunta, kulttuuri- ja hyvinvointimatkailun ohjelmapalvelujen palvelumuodot ja tuotteet soveltuvat erityisesti Pohjois-Pohjanmaan alueelle.
  
  Opiskelija ymmärtää matkailun kannattavana liiketoiminnallisena elinkeinona. (not translated)

  Course contents

  Suomi matkailumaana
  Suomen matkailualueet ja niiden tärkeimmät vetovoimatekijät
  Kansainvälinen matkailu Suomeen ja Suomesta ulkomaille
  Maailma matkailualueena
  Tulevaisuuden matkailu
  Matkailun ohjelmapalvelujen yrityskentän rakenne
  Ohjelmapalvelumarkkinat ja niiden kehitys
  Luonto-, liikunta-, kulttuuri-, hyvinvointi-, ja seikkailumatkailun ohjelmapalvelut
  Tapahtumamatkailu (not translated)

  Assessment criteria

  Excellent

  Opiskelija tunnistaa laaja-alaisesti ja kiitettävästi Suomen matkailualueet ja niiden keskeiset erot sekä osaa kuvata laaja-alaisesti Suomen matkailumaantieteellisen jaon ja vetovoimatekijät alueittain. Opiskelija osaa kuvata ja analysoida laaja-alaisesti tutkimuksien avulla matkailijakäyttäytymistä.
  Opiskelija osaa kytkeä matkailun ohjelmapalvelujen toimialan osaksi matkailuklusteria. Hän osaa määritellä millaiset luonto-, liikunta, kulttuuri- ja hyvinvointimatkailun ohjelmapalvelujen palvelumuodot ja tuotteet soveltuvat erityisesti Pohjois-Pohjanmaan alueelle.
  Opiskelija osaa toimia ryhmän jäsenenä edistäen ja kehittäen ryhmän toimintaa sekä osaa soveltaa kriittisesti ammattieettisiä periaatteita toiminnassaan. (not translated)

  Good

  Opiskelija tunnistaa hyvin Suomen matkailualueet ja niiden keskeiset erot sekä osaa kuvata Suomen matkailumaantieteellisen jaon ja vetovoimatekijät alueittain. Opiskelija osaa kuvata ja analysoida hyvin tutkimuksien avulla matkailijakäyttäytymistä. Opiskelija osaa määritellä ja rajata matkailun ohjelmapalvelujen toimialan. Hän osaa määritellä ja kuvata millaiset ovat luonto-, liikunta, seikkailu-, kulttuuri- ja hyvinvointimatkailun ohjelmapalvelujen erityispiirteet.
  Opiskelija osaa toimia ryhmän jäsenenä yhteisen tavoitteen saavuttamiseksi sekä osaa perustella toimintansa ammattieettisten periaatteiden mukaisesti. (not translated)

  Satisfactory

  Opiskelija tunnistaa Suomen matkailualueet ja niiden keskeiset erot sekä osaa pintapuolisesti kuvata Suomen matkailumaantieteellisen jaon ja vetovoimatekijät alueittain. Opiskelija osaa kuvata ja analysoida tyydyttävästi tutkimuksien avulla matkailijakäyttäytymistä. Opiskelija osaa luetella matkailun ohjelmapalvelujen toimialaklusterin osia. Hän osaa luokitella luontomatkailun (keskeiset kesäaktiviteetit: vaellus, sauvakävely, pyöräily, ratsastus, wildlife, melonta ja kalastus; keskeiset talviaktiviteetit: hiihto, lumikenkäily, talvikalastus), liikuntamatkailun (aktiivinen ja passiivinen), seikkailumatkailun (seikkailun eri tasot), kulttuurimatkailun (kulttuurin tarjoamat voimavarat) ja hyvinvointimatkailun (hyvinvointimatkailu terveysmatkailun kentässä) ohjelmapalvelut.
  Opiskelija osaa toimia ryhmän jäsenenä ja ottaa toiminnassaan muut ryhmän jäsenet huomioon sekä toimii ammattieettisten periaatteiden mukaisesti. (not translated)

  ---

  Name of lecturer(s)

  Anne Määttä

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMM21K
  • AMM20K

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen, Marjukka Turunen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Operational Environments AM00BY29-3001 01.01.2021-21.03.2021  3 credits  (AMA20S) +-
  Learning outcomes of the course

  The students are able to describe the differences between tourism regions in Finland and how pull
  factors (attractions) differ in various parts of the country. Using research material, they will be able to
  describe how foreign tourists spend their time in Finland and where tourists go abroad.
  The students will understand tourism as a profitable business livelihood.

  Course contents

  Finland as a tourist destination
  Tourism regions in Finland their key pull factors
  International tourism into Finland and from Finland abroad
  The world tourism region
  Tourism of the future

  Further information

  Some parts or the whole course may be delivered in English with the international tourism group
  Tourism trade fair

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 21.03.2021

  Group(s)

  • AMA20S

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen, Marjukka Turunen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Product Development AM00BG98-3003 01.08.2020-31.12.2020  5 credits  (AMA19S) +-
  Learning outcomes of the course

  The students will be able to apply the principles of product development conducted with a
  customer.

  Course contents

  Tourism product development process, Lean project management, service design
  Product development implementation and reporting

  Assessment criteria

  Excellent

  Excellent (5)
  The students are able to implement, critically reflect upon and report on the implementation of a
  tourism product in cooperation with customers and taking into account the special features of tourism
  and the course methods.

  Good

  The students are able to implement, reflect upon and report on the principles of implementing a
  tourism product. They know the basis of customer-oriented product development, but actual
  implementation produces mixed results. The students know the methods in use during the course.

  Satisfactory

  The students know the principles of implementing a tourism product. They know the basis of
  customer-oriented product development, but are not able to put them into practice. The students
  know the methods in use during the course.

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • AMA19S

  Unit, in charge

  School of Business

  Teacher(s)

  Mika Pietarinen, Perttu Huusko, Arto Heikkinen

  Programme(s)

  Bachelor’s Degree in Tourism

• Tourism Product Development AM00BK91-3003 01.01.2021-25.05.2021  5 credits  (AMM20K) +-
  Learning outcomes of the course

  Opiskelija osaa soveltaa asiakkaan kanssa tehtävän matkailun tuotekehityksen periaatteita. (not translated)

  Course contents

  Matkailun tuotekehitysprosessi, Lean - menetelmä, palvelumuotoilu
  Suorittaminen: Tuotekehitystehtävän toteuttaminen ja raportointi (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa toteuttaa, reflektoida ja raportoida matkailun tuotekehityksen toteuttamisen asiakkaan kanssa matkailun erityispiirteet ja opintojakson menetelmät huomioiden. (not translated)

  Good

  Opiskelija osaa toteuttaa, reflektoida ja raportoida matkailun tuotekehityksen toteuttamisen periaatteet. Opiskelija tietää asiakkaan kanssa tehtävän kehittämisen periaatteet, mutta toteutus on vaihtelevaa. Opiskelija tietää opintojakson menetelmien käytön. (not translated)

  Satisfactory

  Opiskelija osaa matkailun tuotekehityksen toteuttamisen perusteet. Opiskelija tietää asiakkaan kanssa tehtävän kehittämisen periaatteet, mutta periaatteet eivät kulkeudu käytäntöön. Opiskelija tuntee opintojakson menetelmien käytön. (not translated)

  ---

  Name of lecturer(s)

  Anne Määttä

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMM20K

  Unit, in charge

  Business

  Teacher(s)

  Anne Määttä

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Service Sales Processes AM00BH03-3002 01.01.2021-25.05.2021  5 credits  (AMA18S) +-
  Learning outcomes of the course

  The students will be proficient in planning and implementing tourism service sales processes in
  practice to gain the best results for a tourism company.

  Course contents

  Tourism service sales processes, channels, target groups, selling, sales management, sales results

  Assessment criteria

  Excellent

  The students are able to carry out and assess the planning and implementation of a tourism
  company’s customer-oriented sales processes. They are able to apply these processes as part of
  the company’s operations in practice.

  Good

  The students are familiar with the basics of planning and implementing a tourism company’s
  customer-oriented sales processes. They are able to apply these processes as part of the
  company’s operations.

  Satisfactory

  The students are familiar with the basics of planning and implementing a tourism company’s
  customer-oriented sales processes

  Further information

  Implemented in part/completely in English with the international Tourism Group.

  ---

  Name of lecturer(s)

  Jan Mitts

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMA18S

  Unit, in charge

  School of Business

  Teacher(s)

  Jan Mitts

  Programme(s)

  Bachelor’s Degree in Tourism

• Tourism Transport, Sales and Reservation Services AM00BH01-3003 01.02.2021-25.05.2021  5 credits  (AMA19S) +-
  Learning outcomes of the course

  The students will have an in depth understanding of the importance of passenger transport in the
  tourism cluster, also from the perspective of tourism service accessibility. They will gain proficiency
  in key sales and reservation services currently used in the tourism industry, including the principles
  of digital business operations.

  Course contents

  The significance of transport in terms of accessibility
  Forms of transport: airplane, boat, train, road transport
  Tourism service distribution systems and practitioners
  Digital tourism business operations
  The benefits of using social media

  Further information

  Implemented in part/completely in English with the internationalTourism group.

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.02.2021 - 25.05.2021

  Group(s)

  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen, Jan Mitts

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Wellbeing Sports and Smart Technology AM00BH12-3006 01.02.2021-25.05.2021  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  The students will know the impacts and features of wellbeing sports and how to practise them. They will be able to apply different forms of exercise and sport to promote the holistic human wellbeing. The students will be able to demonstrate good ways of using Finnish technology in wellbeing services. They will be able to identify the key principles of occupational wellbeing and use technological solutions in wellbeing tourism solutions.

  Course contents

  Wellbeing sports
  Finnish wellbeing technology
  Measuring wellbeing and technical applications
  Occupational wellbeing services
  The previously mentioned themes will be refined through the study of current topical issues and phenomena.

  Further information

  Delivered in Finnish/English
  Implemented in part/completely with the Finnish Tourism group.

  ---

  Name of lecturer(s)

  Perttu Huusko

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.02.2021 - 25.05.2021

  Group(s)

  • ATA19S
  • ASL19S
  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Perttu Huusko, Marjukka Turunen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Wellbeing Tourism Project I AM00BH10-3008 01.08.2020-31.12.2020  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  The students will be able to work with a commissioning party in implementing various wellbeing service packages fulfilling product recommendations and criteria. The students will be able to assess their own work according to field specific competences.

  Course contents

  Wellbeing tourism event or product development project and/or work in a company or project.

  Further information

  Delivered in Finnish/English
  Language of reporting: English
  Language support: 0.5 credits
  Implemented in part/completely with the Finnish Tourism group.

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.08.2020 - 31.12.2020

  Group(s)

  • ATA19S
  • ASL19S
  • AMA19S
  • ALK19S

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Annamaija Juntunen, Mika Pietarinen, Peter Stricker, Arto Heikkinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Working in Tourism AM00BG95-3004 01.01.2021-25.05.2021  5 credits  (AMA20S) +-
  Learning outcomes of the course

  The students will be able to apply for a work placement supporting their career development. The
  students will observe different duties in the work place and assess the knowledge, competences and
  attitude they require in relation to their own competence and interests. The students will be able to
  work as members of a team in accommodation, food and programme service customer service
  situations.

  Course contents

  Work placement application
  Carrying out basic duties
  Work placement report

  Further information

  Work placement

  ---

  Name of lecturer(s)

  Teija Vainikka

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 25.05.2021

  Group(s)

  • AMA20S

  Teacher(s)

  Teija Vainikka

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

Academic year 2021 - 2022

• Accommodation Services AM00BK84-3004 01.08.2021-31.12.2021  5 credits  (AMM21K) +-
  Learning outcomes of the course

  Opiskelija osaa kuvata Suomen ja maailman majoitustoimintaa ja selittää eri majoitustoiminnan tarjoamat muodot. Opiskelija ymmärtää majoitustoiminnan sisäistä ja ulkoista toimintaympäristöä sekä hallitsee keskeisimmät majoitusliikkeen työtehtävät. (not translated)

  Course contents

  Majoitustoiminnan historia
  Majoitustoiminta ja sen muodot
  Majoitusliikkeen toimintaympäristöt
  Majoitusliikkeen puhtaanapito
  Sähköinen liiketoiminta ja markkinoinnin merkitys (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa laaja-alaisesti kuvata ja analysoida Suomen ja maailman majoitustoiminnan historian pääpiirteet ja vaiheet tähän päivään saakka. Hän osaa myös selittää kiitettävästi majoitustoiminnan tarjonnan eri muodot sekä analysoida majoitusliikkeen toimintaympäristön. Opiskelija hallitsee kiitettävästi ja laaja-alaisesti majoitusliikkeen puhtaanapidon perusteet. Opiskelija osaa toimia ryhmän jäsenenä edistäen ja kehittäen ryhmän toimintaa sekä osaa soveltaa (not translated)

  Good

  Opiskelija osaa hyvin kuvata Suomen ja maailman majoitustoiminnan historian pääpiirteet ja vaiheet tähän päivään saakka. Hän osaa myös selittää hyvin majoitustoiminnan tarjonnan eri muodot sekä kuvata majoitusliikkeen toimintaympäristön. Opiskelija osaa hyvin majoitusliikkeen puhtaanapidon perusteet. Opiskelija osaa toimia ryhmän jäsenenä yhteisen tavoitteen saavuttamiseksi sekä osaa perustella toimintansa ammattieettisten periaatteiden mukaisesti. (not translated)

  Satisfactory

  Opiskelija osaa tyydyttävästi kuvata Suomen ja maailman majoitustoiminnan historian pääpiirteet ja vaiheet tähän päivään saakka. Hän osaa myös pintapuolisesti selittää majoitustoiminnan tarjonnan eri muodot sekä kuvata majoitusliikkeen toimintaympäristöä. Opiskelija hallitsee tyydyttävästi majoitusliikkeen puhtaanapidon perusteet.
  Opiskelija osaa toimia ryhmän jäsenenä ja ottaa toiminnassaan muut ryhmän jäsenet huomioon sekä toimii ammattieettisten periaatteiden mukaisesti. (not translated)

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMM21K

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Accommodation Services AM00BG91-3005 01.11.2021-31.12.2021  5 credits  (AMA21S) +-
  Learning outcomes of the course

  The students will be able to describe accommodation operations in Finland and worldwide and
  explain the different forms of accommodation. They will understand the internal and external
  operational environment of accommodation operations and will master the main duties and tasks
  associated with working in the accommodation business.

  Course contents

  The history of accommodation as a business
  Forms of accommodation business
  The operational environments of accommodation
  Housekeeping
  Digital business and marketing
  Reservation/booking software and systems

  Assessment criteria

  Excellent

  The students are able to extensively describe and analyse the main features and phases of the
  history of accommodation in Finland and worldwide to this day. They are able to explain in depth
  different forms of accommodation while being able to analyse the accommodation operational
  environment. They are able to use hotel reservation software independently and extensively and
  have extensively mastered the comprehensive principles of housekeeping. The students are able to
  work as members of a group to further and develop the work of the team and they are able to apply
  theoretical knowledge in practice.

  Good

  The students are able to describe in depth the main features and phases of the history of
  accommodation in Finland and worldwide to this day. They are able to explain extensively different
  forms of accommodation and describe the accommodation operational environment. They are able
  to use hotel reservation software independently and have mastered the principles of housekeeping
  well. The students are able to work as members of a group to achieve common goals and they are
  able to justify their work according to professional ethical principles.

  Satisfactory

  The students are able to describe to a satisfactory degree, the main features and phases of the
  history of accommodation in Finland and worldwide to this day. They are able to explain to some
  degree, the different forms of accommodation and describe the accommodation operational
  environment. They are able to use the main functions of hotel reservation software and have
  satisfactorily mastered the principles of housekeeping. The students are able to work as members of
  a group taking others into account and they are able to work according to professional ethical
  principles

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.11.2021 - 31.12.2021

  Group(s)

  • AMA21S

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Adventure Tourism Project II AM00BH22-3004 01.08.2021-31.12.2021  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  The students are able to plan, implement, and assess safe adventure tourism products for different types of customer under various conditions, using field-specific competences.

  Course contents

  Adventure tourism event or product development project and/or work in a company or project.

  Further information

  Delivered in Finnish/English
  Language of reporting: English
  Language support: 0.5 credits
  Implemented in part/completely with the Finnish Tourism group.

  ---

  Name of lecturer(s)

  Pasi Korhonen

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • ATA19S
  • ASL19S
  • AMA19S
  • ALK19S

  Unit, in charge

  Business

  Teacher(s)

  Pasi Korhonen, Marjukka Turunen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor's Degree in Sports and Leisure Management, Bachelor’s Degree in Sports and Leisure Management, Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Business Basics BY00BX29-3009 01.11.2021-31.12.2021  5 credits  (AMA21S, ...) +-
  Learning outcomes of the course

  The students will adopt an entrepreneurial approach to their studies and work. They will be able to use basic business concepts as required. They will understand the importance of being able to identify and create business potential to the development and wellbeing of society. The students will also be able to describe a company’s basic operations and functions and they will understand the principles of running a profitable business.

  Course contents

  The significance of business in society
  Internal and external entrepreneurship
  Operational and business idea
  Basic business model and smart processes
  Stakeholders and networking
  Forms of business
  Marketing and customer-oriented approaches
  Profitability
  Business potential

  Assessment criteria

  Excellent

  The students are able to widely use and combine business concepts with expertise and can analyse, compare and critically assess their own business competence and forms and methods of business using acquired knowledge. The students are able to work as members of a group/team, promoting and developing the work of the group.

  Good

  The students are able to systematically use business concepts. They are able to use, name and justify business and entrepreneurial practices. The students are able to work independently based on information and instructions and can apply business techniques and models. The students are able to work as members of a group to achieve common goals and can give reasons for their actions based on professional ethical principles.

  Satisfactory

  The students are able to define and use basic business concepts as required according to professional ethical principles. They are able name and describe basic business information. The students are able to work appropriately though their actions may display uncertainty.

  ---

  Name of lecturer(s)

  Anne Karhu

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.11.2021 - 31.12.2021

  Group(s)

  • AMA21S
  • ALK21S

  Unit, in charge

  Business

  Teacher(s)

  Anne Karhu

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business Basics BY00BX29-3003 01.08.2021-31.12.2021  5 credits  (LLM21S) +-
  Learning outcomes of the course

  The students will adopt an entrepreneurial approach to their studies and work. They will be able to use basic business concepts as required. They will understand the importance of being able to identify and create business potential to the development and wellbeing of society. The students will also be able to describe a company’s basic operations and functions and they will understand the principles of running a profitable business.

  Course contents

  The significance of business in society
  Internal and external entrepreneurship
  Operational and business idea
  Basic business model and smart processes
  Stakeholders and networking
  Forms of business
  Marketing and customer-oriented approaches
  Profitability
  Business potential

  Assessment criteria

  Excellent

  The students are able to widely use and combine business concepts with expertise and can analyse, compare and critically assess their own business competence and forms and methods of business using acquired knowledge. The students are able to work as members of a group/team, promoting and developing the work of the group.

  Good

  The students are able to systematically use business concepts. They are able to use, name and justify business and entrepreneurial practices. The students are able to work independently based on information and instructions and can apply business techniques and models. The students are able to work as members of a group to achieve common goals and can give reasons for their actions based on professional ethical principles.

  Satisfactory

  The students are able to define and use basic business concepts as required according to professional ethical principles. They are able name and describe basic business information. The students are able to work appropriately though their actions may display uncertainty.

  ---

  Name of lecturer(s)

  Maritta Seppälä

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLM21S

  Unit, in charge

  Business

  Teacher(s)

  Maritta Seppälä

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  R&D proportion

  1 credits

  Virtual proportion

  5 credits

  Evaluation scale

  0 - 5

• Business Basics BY00BX29-3005 01.08.2021-31.12.2021  5 credits  (LLT21SM, ...) +-
  Learning outcomes of the course

  The students will adopt an entrepreneurial approach to their studies and work. They will be able to use basic business concepts as required. They will understand the importance of being able to identify and create business potential to the development and wellbeing of society. The students will also be able to describe a company’s basic operations and functions and they will understand the principles of running a profitable business.

  Course contents

  The significance of business in society
  Internal and external entrepreneurship
  Operational and business idea
  Basic business model and smart processes
  Stakeholders and networking
  Forms of business
  Marketing and customer-oriented approaches
  Profitability
  Business potential

  Assessment criteria

  Excellent

  The students are able to widely use and combine business concepts with expertise and can analyse, compare and critically assess their own business competence and forms and methods of business using acquired knowledge. The students are able to work as members of a group/team, promoting and developing the work of the group.

  Good

  The students are able to systematically use business concepts. They are able to use, name and justify business and entrepreneurial practices. The students are able to work independently based on information and instructions and can apply business techniques and models. The students are able to work as members of a group to achieve common goals and can give reasons for their actions based on professional ethical principles.

  Satisfactory

  The students are able to define and use basic business concepts as required according to professional ethical principles. They are able name and describe basic business information. The students are able to work appropriately though their actions may display uncertainty.

  ---

  Name of lecturer(s)

  Arto Huuhtanen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLT21SM
  • LLT21SH

  Unit, in charge

  Business

  Teacher(s)

  Arto Huuhtanen, Maritta Seppälä

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business English BY00BX37-3003 01.08.2021-31.12.2021  5 credits  (LLM20S) +-
  Learning outcomes of the course

  Students will be proficient in the basics of English for business and working life using spoken and written English.

  Prerequisites and co-requisites

  European qualifications framework B2

  Course contents

  Communication in working life and customer service
  Education and study
  Applying for work
  Company presentation

  Assessment criteria

  Excellent

  The students are able to explain in their own words and fluently compensate for any lack of vocabulary as well as being able to use business and working life terminology accurately. They are able to communicate in demanding situations.

  Good

  The students are able to express themselves in a different way if necessary and use business and working life terminology somewhat accurately. The students are able to communicate clearly in key situations.

  Satisfactory

  The students are able to use basic business and working life vocabulary so that their message is communicated. They are able to communicate understandably in simple routine situations.

  ---

  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen, Kaisa Enticknap-Seppänen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Virtual proportion

  4 credits

  Evaluation scale

  0 - 5

• Business English BY00BX37-3005 01.01.2022-31.07.2022  5 credits  (LLT21SH) +-
  Learning outcomes of the course

  Students will be proficient in the basics of English for business and working life using spoken and written English.

  Prerequisites and co-requisites

  European qualifications framework B2

  Course contents

  Communication in working life and customer service
  Education and study
  Applying for work
  Company presentation

  Assessment criteria

  Excellent

  The students are able to explain in their own words and fluently compensate for any lack of vocabulary as well as being able to use business and working life terminology accurately. They are able to communicate in demanding situations.

  Good

  The students are able to express themselves in a different way if necessary and use business and working life terminology somewhat accurately. The students are able to communicate clearly in key situations.

  Satisfactory

  The students are able to use basic business and working life vocabulary so that their message is communicated. They are able to communicate understandably in simple routine situations.

  ---

  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2022 - 31.07.2022

  Group(s)

  • LLT21SH

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business Mathematics BY00BX33-3006 01.01.2022-31.07.2022  5 credits  (LLT21SM) +-
  Learning outcomes of the course

  This course provides the necessary maths skills that students will be able to use and apply in business.

  Course contents

  Revision of basic mathematical topics and providing mathematical skill
  Margin and VAT
  Indexes
  Currencies
  Interest calculation and its applications
  Compound interest calculation and its applications
  Periodic performance and its applications
  Credit
  Economic functions (use, optimisation)

  Assessment criteria

  Excellent

  Can define and explain the central concepts and calculation priciples of the course. Can deduce or prove the results presented during the course and justify their feasibility.
  Can apply the course information also to new tasks which require epiphany and of which no examples were given during the course. There are no faults in the calculations.

  Good

  Can present, enumerate and apply the ideas underlying the central caluculation principles. Can interpret whether the results of the calculations are significant and resonable.
  
  Can compare different calculation methods and choose one that is suitable in each given situation. Calcultions mainly without faults.

  Satisfactory

  Recognizes the central concepts and calculation principles of the course.
  - precent and its applicacations
  - indexes and value of money
  - interest calculation
  - credits
  -investment methods
  Can, in an exam using calculation formulas, solve most of the caluclations which are similar to the examples dealt with during the course. Small, not fundamental, faults are possible.

  Further information

  An alternative approach in blended learning

  ---

  Name of lecturer(s)

  Ari Teirilä

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2022 - 31.07.2022

  Group(s)

  • LLT21SM

  Unit, in charge

  Business

  Teacher(s)

  Ari Teirilä

  Programme(s)

  Bachelor’s Degree in Tourism, Degree Programme in Business and Administration, Bachelor’s Degree in Sports and Leisure Management

  Evaluation scale

  0 - 5

• Business Mathematics BY00BX33-3004 01.01.2022-31.07.2022  5 credits  (LLT21SH) +-
  Learning outcomes of the course

  This course provides the necessary maths skills that students will be able to use and apply in business.

  Course contents

  Revision of basic mathematical topics and providing mathematical skill
  Margin and VAT
  Indexes
  Currencies
  Interest calculation and its applications
  Compound interest calculation and its applications
  Periodic performance and its applications
  Credit
  Economic functions (use, optimisation)

  Assessment criteria

  Excellent

  Can define and explain the central concepts and calculation priciples of the course. Can deduce or prove the results presented during the course and justify their feasibility.
  Can apply the course information also to new tasks which require epiphany and of which no examples were given during the course. There are no faults in the calculations.

  Good

  Can present, enumerate and apply the ideas underlying the central caluculation principles. Can interpret whether the results of the calculations are significant and resonable.
  
  Can compare different calculation methods and choose one that is suitable in each given situation. Calcultions mainly without faults.

  Satisfactory

  Recognizes the central concepts and calculation principles of the course.
  - precent and its applicacations
  - indexes and value of money
  - interest calculation
  - credits
  -investment methods
  Can, in an exam using calculation formulas, solve most of the caluclations which are similar to the examples dealt with during the course. Small, not fundamental, faults are possible.

  Further information

  An alternative approach in blended learning

  ---

  Name of lecturer(s)

  Ari Teirilä

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2022 - 31.07.2022

  Group(s)

  • LLT21SH

  Unit, in charge

  Business

  Teacher(s)

  Ari Teirilä

  Programme(s)

  Bachelor’s Degree in Tourism, Degree Programme in Business and Administration, Bachelor’s Degree in Sports and Leisure Management

  Evaluation scale

  0 - 5

• Business Swedish BY00BX35-3006 01.08.2021-31.12.2021  5 credits  (LLM21S) +-
  Learning outcomes of the course

  Students will improve their ability to use Swedish in their field of expertise. They will be able to communicate in working life in spoken and written situations in Swedish.

  Prerequisites and co-requisites

  Common European Framework of Reference B1

  Course contents

  Working life communication and customer service
  Education and studies
  Applying for work
  Company presentations
  Product demonstrations
  Central concepts and vocabulary in the field of expertise

  Assessment criteria

  Excellent

  The student
  - is able to search information in different media independently and produce versatile contents without mistakes.
  - can use the essential vocabulary in the field of expertise and discuss topical matters spontaneously.
  - can represent the work place professionally.
  - speaks fluently and consistently without frequent grammar or pronunciation mistakes.
  - uses versatile structures and vocabulary and can thus get the message across without complications.

  Good

  The student
  - is able to search information in different media with the help of instructions and aids and uses professional language in presentations.
  - can use the central vocabulary in the field of expertise and discuss topical matters when prepared.
  - can represent the work place professionally but may need some preparing.
  - speaks consistently but grammar or pronunciation mistakes occur.
  -can put the message across well using basic structures and vocabulary.

  Satisfactory

  The student
  - is able to search information in different media with the help of thorough instructions and various aids and produce basic contents using basic language.
  - knows the central vocabulary in the field of expertise but discussing topical matters causes difficulties.
  -speaks with breaks and needs to search for words; pronunciation and grammar mistakes occur frequently.
  -can put basic messages across, but errors occur in structures and vocabulary.

  Further information

  Suoritettuaan tämän opintojakson hyväksytysti opiskelija saavuttaa sellaisen ruotsin kielen taidon, joka julkisyhteisöjen henkilöstöltä vaadittavasta kielitaidosta annetun lain (424/2003) mukaan vaaditaan korkeakoulututkintoa edellyttävään virkaan kaksikielisellä virka-alueella ja joka ammattikorkeakouluista annetun asetuksen (1129/2014 §7) mukaan on ammatin harjoittamisen ja ammatillisen kehityksen kannalta tarpeellinen.
  
  Julkisyhteisöjen henkilöstöltä vaadittava ruotsin kielen taito arvioidaan asetuksen (481/2003 § 16 ja 17) mukaan arvosanalla hyvä tai tyydyttävä. Suullinen ja kirjallinen kielitaito arvioidaan opintojaksolla erikseen ja niistä annetaan erilliset arvosanat.
  
  Opintojakson suoritusten arvosanat 1, 2 ja 3 vastaavat tyydyttävää ja 4 ja 5 hyvää. (not translated)

  ---

  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLM21S

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen, Jaana Bäckman

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Virtual proportion

  4 credits

  Evaluation scale

  0 - 5

• Business Swedish BY00BX35-3008 01.08.2021-31.12.2021  5 credits  (LBE21S, ...) +-
  Learning outcomes of the course

  Students will improve their ability to use Swedish in their field of expertise. They will be able to communicate in working life in spoken and written situations in Swedish.

  Prerequisites and co-requisites

  Common European Framework of Reference B1

  Course contents

  Working life communication and customer service
  Education and studies
  Applying for work
  Company presentations
  Product demonstrations
  Central concepts and vocabulary in the field of expertise

  Assessment criteria

  Excellent

  The student
  - is able to search information in different media independently and produce versatile contents without mistakes.
  - can use the essential vocabulary in the field of expertise and discuss topical matters spontaneously.
  - can represent the work place professionally.
  - speaks fluently and consistently without frequent grammar or pronunciation mistakes.
  - uses versatile structures and vocabulary and can thus get the message across without complications.

  Good

  The student
  - is able to search information in different media with the help of instructions and aids and uses professional language in presentations.
  - can use the central vocabulary in the field of expertise and discuss topical matters when prepared.
  - can represent the work place professionally but may need some preparing.
  - speaks consistently but grammar or pronunciation mistakes occur.
  -can put the message across well using basic structures and vocabulary.

  Satisfactory

  The student
  - is able to search information in different media with the help of thorough instructions and various aids and produce basic contents using basic language.
  - knows the central vocabulary in the field of expertise but discussing topical matters causes difficulties.
  -speaks with breaks and needs to search for words; pronunciation and grammar mistakes occur frequently.
  -can put basic messages across, but errors occur in structures and vocabulary.

  Further information

  Suoritettuaan tämän opintojakson hyväksytysti opiskelija saavuttaa sellaisen ruotsin kielen taidon, joka julkisyhteisöjen henkilöstöltä vaadittavasta kielitaidosta annetun lain (424/2003) mukaan vaaditaan korkeakoulututkintoa edellyttävään virkaan kaksikielisellä virka-alueella ja joka ammattikorkeakouluista annetun asetuksen (1129/2014 §7) mukaan on ammatin harjoittamisen ja ammatillisen kehityksen kannalta tarpeellinen.
  
  Julkisyhteisöjen henkilöstöltä vaadittava ruotsin kielen taito arvioidaan asetuksen (481/2003 § 16 ja 17) mukaan arvosanalla hyvä tai tyydyttävä. Suullinen ja kirjallinen kielitaito arvioidaan opintojaksolla erikseen ja niistä annetaan erilliset arvosanat.
  
  Opintojakson suoritusten arvosanat 1, 2 ja 3 vastaavat tyydyttävää ja 4 ja 5 hyvää. (not translated)

  ---

  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LBE21S
  • LBI21S
  • LLT21SM
  • LLT21SH

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen, Jaana Bäckman

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Business Swedish BY00BX35-3011 01.08.2021-31.12.2021  5 credits  (ATA21S, ...) +-
  Learning outcomes of the course

  Students will improve their ability to use Swedish in their field of expertise. They will be able to communicate in working life in spoken and written situations in Swedish.

  Prerequisites and co-requisites

  Common European Framework of Reference B1

  Course contents

  Working life communication and customer service
  Education and studies
  Applying for work
  Company presentations
  Product demonstrations
  Central concepts and vocabulary in the field of expertise

  Assessment criteria

  Excellent

  The student
  - is able to search information in different media independently and produce versatile contents without mistakes.
  - can use the essential vocabulary in the field of expertise and discuss topical matters spontaneously.
  - can represent the work place professionally.
  - speaks fluently and consistently without frequent grammar or pronunciation mistakes.
  - uses versatile structures and vocabulary and can thus get the message across without complications.

  Good

  The student
  - is able to search information in different media with the help of instructions and aids and uses professional language in presentations.
  - can use the central vocabulary in the field of expertise and discuss topical matters when prepared.
  - can represent the work place professionally but may need some preparing.
  - speaks consistently but grammar or pronunciation mistakes occur.
  -can put the message across well using basic structures and vocabulary.

  Satisfactory

  The student
  - is able to search information in different media with the help of thorough instructions and various aids and produce basic contents using basic language.
  - knows the central vocabulary in the field of expertise but discussing topical matters causes difficulties.
  -speaks with breaks and needs to search for words; pronunciation and grammar mistakes occur frequently.
  -can put basic messages across, but errors occur in structures and vocabulary.

  Further information

  Suoritettuaan tämän opintojakson hyväksytysti opiskelija saavuttaa sellaisen ruotsin kielen taidon, joka julkisyhteisöjen henkilöstöltä vaadittavasta kielitaidosta annetun lain (424/2003) mukaan vaaditaan korkeakoulututkintoa edellyttävään virkaan kaksikielisellä virka-alueella ja joka ammattikorkeakouluista annetun asetuksen (1129/2014 §7) mukaan on ammatin harjoittamisen ja ammatillisen kehityksen kannalta tarpeellinen.
  
  Julkisyhteisöjen henkilöstöltä vaadittava ruotsin kielen taito arvioidaan asetuksen (481/2003 § 16 ja 17) mukaan arvosanalla hyvä tai tyydyttävä. Suullinen ja kirjallinen kielitaito arvioidaan opintojaksolla erikseen ja niistä annetaan erilliset arvosanat.
  
  Opintojakson suoritusten arvosanat 1, 2 ja 3 vastaavat tyydyttävää ja 4 ja 5 hyvää. (not translated)

  ---

  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • ATA21S
  • ASL21S
  • AMA21S

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Competence Development BY00BX38-3007 01.08.2021-31.12.2021  3 credits  (LLT21SM, ...) +-
  Learning outcomes of the course

  Opiskelija osaa seurata ammatillisen osaamisensa kehittymistä ja osaa viestiä siitä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille. (not translated)

  Course contents

  1. lukuvuonna 2op
  Ammatilliset tavoitteet ja yksilöllisen oppimispolun suunnittelu
  
  3. lukuvuonna 1op
  Urasuunnittelu (not translated)

  ---

  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLT21SM
  • LLT21SH

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen, Tuula Rajander

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Competence Development BY00BX38-3008 01.01.2021-31.12.2021  3 credits +-
  Learning outcomes of the course

  Opiskelija osaa seurata ammatillisen osaamisensa kehittymistä ja osaa viestiä siitä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille. (not translated)

  Course contents

  1. lukuvuonna 2op
  Ammatilliset tavoitteet ja yksilöllisen oppimispolun suunnittelu
  
  3. lukuvuonna 1op
  Urasuunnittelu (not translated)

  ---

  Name of lecturer(s)

  Anne Karhu

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 31.12.2021

  Unit, in charge

  School of Tourism and Sports

  Teacher(s)

  Anne Karhu

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Competence Development BY00BX38-3009 01.08.2021-31.07.2022  3 credits  (AMA21S) +-
  Learning outcomes of the course

  Opiskelija osaa seurata ammatillisen osaamisensa kehittymistä ja osaa viestiä siitä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille. (not translated)

  Course contents

  1. lukuvuonna 2op
  Ammatilliset tavoitteet ja yksilöllisen oppimispolun suunnittelu
  
  3. lukuvuonna 1op
  Urasuunnittelu (not translated)

  ---

  Name of lecturer(s)

  Teija Vainikka

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.07.2022

  Group(s)

  • AMA21S

  Unit, in charge

  Business

  Teacher(s)

  Teija Vainikka

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Competence Development BY00BX38-3010 01.01.2021-31.12.2021  3 credits  (ALM21K) +-
  Learning outcomes of the course

  Opiskelija osaa seurata ammatillisen osaamisensa kehittymistä ja osaa viestiä siitä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille. (not translated)

  Course contents

  1. lukuvuonna 2op
  Ammatilliset tavoitteet ja yksilöllisen oppimispolun suunnittelu
  
  3. lukuvuonna 1op
  Urasuunnittelu (not translated)

  ---

  Name of lecturer(s)

  Anne Karhu

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2021 - 31.12.2021

  Group(s)

  • ALM21K

  Unit, in charge

  Business

  Teacher(s)

  Anne Karhu, Kaisa Loikkanen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Competence Development BY00BX38-3004 01.08.2020-31.12.2021  3 credits  (LLM20S) +-
  Learning outcomes of the course

  Opiskelija osaa seurata ammatillisen osaamisensa kehittymistä ja osaa viestiä siitä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille. (not translated)

  Course contents

  1. lukuvuonna 2op
  Ammatilliset tavoitteet ja yksilöllisen oppimispolun suunnittelu
  
  3. lukuvuonna 1op
  Urasuunnittelu (not translated)

  ---

  Name of lecturer(s)

  Hannele Siipola

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2020 - 31.12.2021

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Hannele Siipola, Arto Huuhtanen, OPE_liikunta OPE_liikunta

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  R&D proportion

  1 credits

  Virtual proportion

  2 credits

  Evaluation scale

  0 - 5

• Competence Development BY00BX38-3005 01.08.2021-31.07.2023  3 credits  (LLM21S) +-
  Learning outcomes of the course

  Opiskelija osaa seurata ammatillisen osaamisensa kehittymistä ja osaa viestiä siitä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille. (not translated)

  Course contents

  1. lukuvuonna 2op
  Ammatilliset tavoitteet ja yksilöllisen oppimispolun suunnittelu
  
  3. lukuvuonna 1op
  Urasuunnittelu (not translated)

  ---

  Name of lecturer(s)

  Liisa Mikkonen

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.07.2023

  Group(s)

  • LLM21S

  Unit, in charge

  Business

  Teacher(s)

  Liisa Mikkonen, Maritta Seppälä

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Virtual proportion

  2 credits

  Evaluation scale

  0 - 5

• Customer Service AM00BG89-3005 01.08.2021-31.12.2021  3 credits  (AMA21S) +-
  Learning outcomes of the course

  Opiskelija osaa kehittää valmiuksiaan asiakkaan kohtaamiseen erilaisissa työelämän palvelutilanteissa. Hän oppii näkemään palvelupolun asiakkaan silmin. Opiskelija ymmärtää myynnin merkityksen osana asiakaspalvelua. (not translated)

  Course contents

  Palvelujärjestelmän osatekijät
  Asiakaspalvelu erilaisissa myynti-, opastus- ja neuvontatilanteissa
  Palveluprosessin suunnittelu asiakaslähtöisesti (not translated)

  Further information

  Opintojakso suoritetaan osittain Joulutorilla
  Toteutus osittain yhdessä englanninkielisen tourism-ryhmän kanssa (not translated)

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMA21S

  Unit, in charge

  Business

  Teacher(s)

  Annamaija Juntunen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Event Management BY00BX49-3004 01.08.2021-31.12.2021  5 credits  (LLM20S) +-
  Learning outcomes of the course

  The students will perceive how events are integrated into their regional significance.
  They will be familiar with different types of events. The students will gain an understanding of why
  events are instrumental from the perspective of the event manager and can apply this knowledge in
  practice. They will be able to plan functions linked to organising an event taking into account the
  opportunities provided by versatile operational environments. They will gain the knowledge and skills
  to adopt an active role in organising an event.

  Course contents

  Event management theory
  Event typology and types of events
  Operational and strategic dimensions of events
  Event management or responsible role in an event
  Project management

  Further information

  This course is partly delivered online and partly integrated into events

  ---

  Name of lecturer(s)

  Hannele Siipola

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Hannele Siipola, Annamaija Juntunen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Event Management BY00BX49-3009 01.08.2021-31.12.2021  5 credits  (ALM21K) +-
  Learning outcomes of the course

  The students will perceive how events are integrated into their regional significance.
  They will be familiar with different types of events. The students will gain an understanding of why
  events are instrumental from the perspective of the event manager and can apply this knowledge in
  practice. They will be able to plan functions linked to organising an event taking into account the
  opportunities provided by versatile operational environments. They will gain the knowledge and skills
  to adopt an active role in organising an event.

  Course contents

  Event management theory
  Event typology and types of events
  Operational and strategic dimensions of events
  Event management or responsible role in an event
  Project management

  Further information

  This course is partly delivered online and partly integrated into events

  ---

  Name of lecturer(s)

  Anne Määttä

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • ALM21K

  Unit, in charge

  Business

  Teacher(s)

  Anne Määttä

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Experiential Events AM00BY93-3001 01.08.2021-31.12.2021  5 credits  (AMA20S, ...) +-
  Learning outcomes of the course

  The students will understand the significance of memorable experiences and narratives in event production and the role of catering as a part of the event experience.
  The students will be able to plan responsible events taking into account the special features of the region and the opportunities offered by the environment.

  Course contents

  Memorable experience
  Creating narratives
  Catering as a part of events
  Responsibility
  Special cultural features

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMA20S
  • ALK20S
  • LLT20SH
  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Annamaija Juntunen, Anne Määttä, Marjukka Turunen, Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Field-Specific Event Production 1 AM00BY94-3001 30.10.2021-31.07.2022  5 credits  (AMA20S, ...) +-
  Learning outcomes of the course

  The students will participate in producing an event. They be able to work within different roles within the event in a responsible and expert way as well as to evaluate the success of the event.

  Course contents

  Tapahtuman käsikirjoittaminen. (not translated)

  ---

  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  30.10.2021 - 31.07.2022

  Group(s)

  • AMA20S
  • ALK20S
  • LLT20SH
  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Annamaija Juntunen, Mika Pietarinen, Anne Määttä, Marjukka Turunen, Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Finnish/Business Communication Skills BY00BX39-3011 01.08.2021-31.12.2021  5 credits  (LLM21S) +-
  Learning outcomes of the course

  The student recognizes different communication situations as well as documents and spoken presentations relating to them. (S)he can express him/herself clearly and in a target oriented way in communication situations in speaking and writing. The student acquires and assesses field related information critically and applies it in new situations.

  Course contents

  Basics of communication and interaction.
  
  Spoken communication situations, preparation and implementation: presentations, meetings, negotiations, speeches, intensive listening techniques.
  
  Central business documents: meeting and negotiation documents, business letters, employment search documents.
  
  Formal writing and properties of a good document (essays, summaries, reports, abstracts).
  
  Use of source references and drawing up a bibliography.
  
  Other formal writing and technical instructions for it (reference technique, bibliography, templates).

  Assessment criteria

  Excellent

  The student has achieved the learning objectives and can produce publishable documents using versatile professional concepts and deliver an assertive presentation.

  Good

  The student has reached the learning objectives and can produce accurate documents and deliver a successful presentation.

  Satisfactory

  The student has reached the learning objectives and can produce adequate documents and deliver an average presentation.

  ---

  Name of lecturer(s)

  Rea Stricker

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLM21S

  Unit, in charge

  Business

  Teacher(s)

  Rea Stricker, Tuula Rajander

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Virtual proportion

  4 credits

  Evaluation scale

  0 - 5

• Finnish/Business Communication Skills BY00BX39-3013 01.08.2021-31.12.2021  5 credits  (LLT21SM, ...) +-
  Learning outcomes of the course

  The student recognizes different communication situations as well as documents and spoken presentations relating to them. (S)he can express him/herself clearly and in a target oriented way in communication situations in speaking and writing. The student acquires and assesses field related information critically and applies it in new situations.

  Course contents

  Basics of communication and interaction.
  
  Spoken communication situations, preparation and implementation: presentations, meetings, negotiations, speeches, intensive listening techniques.
  
  Central business documents: meeting and negotiation documents, business letters, employment search documents.
  
  Formal writing and properties of a good document (essays, summaries, reports, abstracts).
  
  Use of source references and drawing up a bibliography.
  
  Other formal writing and technical instructions for it (reference technique, bibliography, templates).

  Assessment criteria

  Excellent

  The student has achieved the learning objectives and can produce publishable documents using versatile professional concepts and deliver an assertive presentation.

  Good

  The student has reached the learning objectives and can produce accurate documents and deliver a successful presentation.

  Satisfactory

  The student has reached the learning objectives and can produce adequate documents and deliver an average presentation.

  ---

  Name of lecturer(s)

  Rea Stricker

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLT21SM
  • LLT21SH

  Unit, in charge

  Business

  Teacher(s)

  Rea Stricker

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Finnish/Business Communication Skills BY00BX39-3014 01.08.2021-31.12.2021  5 credits  (ATA20S, ...) +-
  Learning outcomes of the course

  The student recognizes different communication situations as well as documents and spoken presentations relating to them. (S)he can express him/herself clearly and in a target oriented way in communication situations in speaking and writing. The student acquires and assesses field related information critically and applies it in new situations.

  Course contents

  Basics of communication and interaction.
  
  Spoken communication situations, preparation and implementation: presentations, meetings, negotiations, speeches, intensive listening techniques.
  
  Central business documents: meeting and negotiation documents, business letters, employment search documents.
  
  Formal writing and properties of a good document (essays, summaries, reports, abstracts).
  
  Use of source references and drawing up a bibliography.
  
  Other formal writing and technical instructions for it (reference technique, bibliography, templates).

  Assessment criteria

  Excellent

  The student has achieved the learning objectives and can produce publishable documents using versatile professional concepts and deliver an assertive presentation.

  Good

  The student has reached the learning objectives and can produce accurate documents and deliver a successful presentation.

  Satisfactory

  The student has reached the learning objectives and can produce adequate documents and deliver an average presentation.

  ---

  Name of lecturer(s)

  Päivi Dahl

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • ATA20S
  • ASL20S
  • LBE20S
  • LBI20S

  Unit, in charge

  Business

  Teacher(s)

  Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Finnish/Business Communication Skills BY00BX39-3016 01.08.2021-31.12.2021  5 credits  (AMA21S) +-
  Learning outcomes of the course

  The student recognizes different communication situations as well as documents and spoken presentations relating to them. (S)he can express him/herself clearly and in a target oriented way in communication situations in speaking and writing. The student acquires and assesses field related information critically and applies it in new situations.

  Course contents

  Basics of communication and interaction.
  
  Spoken communication situations, preparation and implementation: presentations, meetings, negotiations, speeches, intensive listening techniques.
  
  Central business documents: meeting and negotiation documents, business letters, employment search documents.
  
  Formal writing and properties of a good document (essays, summaries, reports, abstracts).
  
  Use of source references and drawing up a bibliography.
  
  Other formal writing and technical instructions for it (reference technique, bibliography, templates).

  Assessment criteria

  Excellent

  The student has achieved the learning objectives and can produce publishable documents using versatile professional concepts and deliver an assertive presentation.

  Good

  The student has reached the learning objectives and can produce accurate documents and deliver a successful presentation.

  Satisfactory

  The student has reached the learning objectives and can produce adequate documents and deliver an average presentation.

  ---

  Name of lecturer(s)

  Päivi Dahl

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMA21S

  Unit, in charge

  Business

  Teacher(s)

  Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Finnish/Business Communication Skills BY00BX39-3015 01.08.2021-31.12.2021  5 credits  (ALK21S) +-
  Learning outcomes of the course

  The student recognizes different communication situations as well as documents and spoken presentations relating to them. (S)he can express him/herself clearly and in a target oriented way in communication situations in speaking and writing. The student acquires and assesses field related information critically and applies it in new situations.

  Course contents

  Basics of communication and interaction.
  
  Spoken communication situations, preparation and implementation: presentations, meetings, negotiations, speeches, intensive listening techniques.
  
  Central business documents: meeting and negotiation documents, business letters, employment search documents.
  
  Formal writing and properties of a good document (essays, summaries, reports, abstracts).
  
  Use of source references and drawing up a bibliography.
  
  Other formal writing and technical instructions for it (reference technique, bibliography, templates).

  Assessment criteria

  Excellent

  The student has achieved the learning objectives and can produce publishable documents using versatile professional concepts and deliver an assertive presentation.

  Good

  The student has reached the learning objectives and can produce accurate documents and deliver a successful presentation.

  Satisfactory

  The student has reached the learning objectives and can produce adequate documents and deliver an average presentation.

  ---

  Name of lecturer(s)

  Kirsi Huotari

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • ALK21S

  Unit, in charge

  Business

  Teacher(s)

  Kirsi Huotari, Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• First Aid 1 AW00BO59-3003 01.01.2022-20.03.2022  1 credits  (AMA19S) +-
  Further information

  Toteutuu kevät 2019 (not translated)

  ---

  Name of lecturer(s)

  OPE_Sote OPE_Sote

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2022 - 20.03.2022

  Group(s)

  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  OPE_Sote OPE_Sote

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• First Aid 2 AW00BT89-3004 01.01.2022-20.03.2022  1 credits  (AMA19S) +-
  Name of lecturer(s)

  OPE_Sote OPE_Sote

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2022 - 20.03.2022

  Group(s)

  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  OPE_Sote OPE_Sote

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• ICT and Business Applications BY00BX31-3006 01.08.2021-31.12.2021  3 credits  (LLM21S) +-
  Learning outcomes of the course

  The student recognizes the main areas of the digital operational environment of business. The student can use a computer safely and makes use of digital means. The students applies presentation graphics, word processing andsreadsheet to the need of business. The student can also use different storages and learning environments.

  Course contents

  IT environment of business (basics, e-mail, Internet, storage)
  A safe digital operational environment (datasecurity, instructions)
  MSOffice 2013 office programs (Word, PowerPoint, Excel)

  Assessment criteria

  Excellent

  The student has reached the competence targets of the study module and can use and apply tools from the point of view of his/her field, (s)he can draw up professional situation and standard based documents as well as assess and develop new solutions

  Good

  The student has reached the competence targets of the study module in main parts and can show his/her familiarization with the knowledge base of the field. The student can limit the the use of tools in particular situations and can draw up documents in accordance with the situation.

  Satisfactory

  The student has reached part of the competence targets and can use individual tools. The student can search solutions for an individual situation in digital tools.The student can draw up Basic documents.

  ---

  Name of lecturer(s)

  Jani Vattula

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLM21S

  Unit, in charge

  Business

  Teacher(s)

  Jani Vattula

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Virtual proportion

  3 credits

  Evaluation scale

  0 - 5

• ICT and Business Applications BY00BX31-3009 01.08.2021-31.12.2021  3 credits  (LLT21SH) +-
  Learning outcomes of the course

  The student recognizes the main areas of the digital operational environment of business. The student can use a computer safely and makes use of digital means. The students applies presentation graphics, word processing andsreadsheet to the need of business. The student can also use different storages and learning environments.

  Course contents

  IT environment of business (basics, e-mail, Internet, storage)
  A safe digital operational environment (datasecurity, instructions)
  MSOffice 2013 office programs (Word, PowerPoint, Excel)

  Assessment criteria

  Excellent

  The student has reached the competence targets of the study module and can use and apply tools from the point of view of his/her field, (s)he can draw up professional situation and standard based documents as well as assess and develop new solutions

  Good

  The student has reached the competence targets of the study module in main parts and can show his/her familiarization with the knowledge base of the field. The student can limit the the use of tools in particular situations and can draw up documents in accordance with the situation.

  Satisfactory

  The student has reached part of the competence targets and can use individual tools. The student can search solutions for an individual situation in digital tools.The student can draw up Basic documents.

  ---

  Name of lecturer(s)

  Jani Vattula

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLT21SH

  Unit, in charge

  Business

  Teacher(s)

  Jani Vattula

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• ICT and Business Applications BY00BX31-3011 01.08.2021-31.12.2021  3 credits  (AMA21S) +-
  Learning outcomes of the course

  The student recognizes the main areas of the digital operational environment of business. The student can use a computer safely and makes use of digital means. The students applies presentation graphics, word processing andsreadsheet to the need of business. The student can also use different storages and learning environments.

  Course contents

  IT environment of business (basics, e-mail, Internet, storage)
  A safe digital operational environment (datasecurity, instructions)
  MSOffice 2013 office programs (Word, PowerPoint, Excel)

  Assessment criteria

  Excellent

  The student has reached the competence targets of the study module and can use and apply tools from the point of view of his/her field, (s)he can draw up professional situation and standard based documents as well as assess and develop new solutions

  Good

  The student has reached the competence targets of the study module in main parts and can show his/her familiarization with the knowledge base of the field. The student can limit the the use of tools in particular situations and can draw up documents in accordance with the situation.

  Satisfactory

  The student has reached part of the competence targets and can use individual tools. The student can search solutions for an individual situation in digital tools.The student can draw up Basic documents.

  ---

  Name of lecturer(s)

  Jani Vattula

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMA21S

  Unit, in charge

  Business

  Teacher(s)

  Jani Vattula

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Liike-elämän perusmatematiikka (not translated) BY00BY35-3003 01.08.2021-31.12.2021  3 credits  (ALM21K) +-
  Learning outcomes of the course

  Opiskelija hallitsee yritysmaailmassa tarvittavat matematiikan perustaidot sekä osaa käyttää ja soveltaa niitä käytännön tilanteissa. (not translated)

  Course contents

  Matematiikan perusasioiden kertaaminen ja matemaattisten valmiuksien luominen
  Kate ja arvonlisävero
  Korkolaskenta sovelluksineen
  Luotot (not translated)

  Assessment criteria

  Excellent

  Osaa määritellä ja selittää kaikki kurssin keskeiset käsitteet ja laskuperiaatteet. Osaa johtaa tai todistaa kurssin aikana esitetyt tulokset ja perustella niiden käyttökelpoisuus.
  
  Osaa soveltaa kurssin tietoja myös uusiin, oivaltamista vaativiin tehtäviin, joista ei ole käyty esimerkkejä aikaisemmin kurssin aikana. Laskuissa ei esiinny virheitä. (not translated)

  Good

  Osaa esittää ja luetella sekä käyttää keskeisten laskuperiaatteiden taustalla olevia ideoita. Osaa tulkita laskujen tulosten järkevyyttä ja merkitystä.
  
  Osaa vertailla eri laskumenetelmiä ja valita kulloiseenkin tilanteeseen sopivan laskumenetelmän. Laskeminen on pääosin virheetöntä. (not translated)

  Satisfactory

  Tunnistaa kurssin keskeiset käsitteet ja laskuperiaatteet.
  - prosenttilaskenta sovelluksineen
  - korkolaskenta
  - luotot
  Osaa ratkaista tenttitilanteessa pääosan tunneilla aikaisemmin käytyjen esimerkkitilanteiden mukaisia laskuja laskukaavoja käyttäen. Pienet, ei periaatteelliset virheet, ovat mahdollisia. (not translated)

  ---

  Name of lecturer(s)

  Ari Teirilä

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • ALM21K

  Unit, in charge

  Business

  Teacher(s)

  Ari Teirilä

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management

  Evaluation scale

  0 - 5

• Management Accounting BY00BX41-3001 01.08.2021-31.12.2021  5 credits  (LLM20S) +-
  Learning outcomes of the course

  Students will be able to carry out calculations that support the finances and specifically profitability related management decision making.

  Course contents

  Profitability monitoring
  Planning operations
  Cost accounting
  Activity based accounting
  Assessing the profitability of investments

  Assessment criteria

  Excellent

  The students are able to interpret and apply management accounting theory. They are able to independently compile demanding profitability planning and management calculations. They develop the work and spirit of their team/group.

  Good

  The students are able to interpret and management accounting theory. They are able to independently compile profitability planning and management calculations. They work together to achieve common goals in teams and groups.

  Satisfactory

  The students are able to identify management accounting theory. They are able to compile profitability planning and management calculations under supervision. They participate in group (classroom) work.

  ---

  Name of lecturer(s)

  Maritta Seppälä

  Mode of delivery

  Distance learning

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Maritta Seppälä, Raija Jormakka

  Programme(s)

  Bachelor’s Degree in Tourism, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Virtual proportion

  5 credits

  Evaluation scale

  0 - 5

• Management Accounting BY00BX41-3002 01.08.2021-31.12.2021  5 credits  (AMA20S) +-
  Learning outcomes of the course

  Students will be able to carry out calculations that support the finances and specifically profitability related management decision making.

  Course contents

  Profitability monitoring
  Planning operations
  Cost accounting
  Activity based accounting
  Assessing the profitability of investments

  Assessment criteria

  Excellent

  The students are able to interpret and apply management accounting theory. They are able to independently compile demanding profitability planning and management calculations. They develop the work and spirit of their team/group.

  Good

  The students are able to interpret and management accounting theory. They are able to independently compile profitability planning and management calculations. They work together to achieve common goals in teams and groups.

  Satisfactory

  The students are able to identify management accounting theory. They are able to compile profitability planning and management calculations under supervision. They participate in group (classroom) work.

  ---

  Name of lecturer(s)

  Hanna Kemppainen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMA20S

  Unit, in charge

  Business

  Teacher(s)

  Hanna Kemppainen

  Programme(s)

  Bachelor’s Degree in Tourism, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Management Accounting BY00BX41-3004 01.08.2021-31.12.2021  5 credits  (LLT20SM) +-
  Learning outcomes of the course

  Students will be able to carry out calculations that support the finances and specifically profitability related management decision making.

  Course contents

  Profitability monitoring
  Planning operations
  Cost accounting
  Activity based accounting
  Assessing the profitability of investments

  Assessment criteria

  Excellent

  The students are able to interpret and apply management accounting theory. They are able to independently compile demanding profitability planning and management calculations. They develop the work and spirit of their team/group.

  Good

  The students are able to interpret and management accounting theory. They are able to independently compile profitability planning and management calculations. They work together to achieve common goals in teams and groups.

  Satisfactory

  The students are able to identify management accounting theory. They are able to compile profitability planning and management calculations under supervision. They participate in group (classroom) work.

  ---

  Name of lecturer(s)

  Eija Pekkonen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Eija Pekkonen

  Programme(s)

  Bachelor’s Degree in Tourism, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Management Accounting BY00BX41-3007 01.08.2021-31.12.2021  5 credits  (LLT20SH) +-
  Learning outcomes of the course

  Students will be able to carry out calculations that support the finances and specifically profitability related management decision making.

  Course contents

  Profitability monitoring
  Planning operations
  Cost accounting
  Activity based accounting
  Assessing the profitability of investments

  Assessment criteria

  Excellent

  The students are able to interpret and apply management accounting theory. They are able to independently compile demanding profitability planning and management calculations. They develop the work and spirit of their team/group.

  Good

  The students are able to interpret and management accounting theory. They are able to independently compile profitability planning and management calculations. They work together to achieve common goals in teams and groups.

  Satisfactory

  The students are able to identify management accounting theory. They are able to compile profitability planning and management calculations under supervision. They participate in group (classroom) work.

  ---

  Name of lecturer(s)

  Raija Jormakka

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLT20SH

  Unit, in charge

  Business

  Teacher(s)

  Raija Jormakka

  Programme(s)

  Bachelor’s Degree in Tourism, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Management Accounting BY00BX41-3008 01.08.2021-31.08.2021  5 credits  (VAPVAL2021) +-
  Learning outcomes of the course

  Students will be able to carry out calculations that support the finances and specifically profitability related management decision making.

  Course contents

  Profitability monitoring
  Planning operations
  Cost accounting
  Activity based accounting
  Assessing the profitability of investments

  Assessment criteria

  Excellent

  The students are able to interpret and apply management accounting theory. They are able to independently compile demanding profitability planning and management calculations. They develop the work and spirit of their team/group.

  Good

  The students are able to interpret and management accounting theory. They are able to independently compile profitability planning and management calculations. They work together to achieve common goals in teams and groups.

  Satisfactory

  The students are able to identify management accounting theory. They are able to compile profitability planning and management calculations under supervision. They participate in group (classroom) work.

  ---

  Name of lecturer(s)

  Raija Jormakka

  Mode of delivery

  Face-to-face

  Planned learning activities and teaching methods

  Itsenäinen verkko-opiskelu (not translated)

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.08.2021

  Group(s)

  • VAPVAL2021

  Unit, in charge

  School of Business

  Teacher(s)

  Raija Jormakka

  Programme(s)

  Bachelor’s Degree in Tourism, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Nature Based Wellbeing Programme Services AM00BH14-3005 01.08.2021-31.12.2021  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  The students will experience the importance of wellbeing programme services based on Finnish nature through numerous excursions. The main elements to be taken into account are water, forest, silence, space, light and food. They will be able to discuss and critically apply different tools for creating wellbeing tourism experiences. Upon completion of this course, the students will be able to combine the previously mentioned elements to create experiential wellbeing programmes for tourists.

  Course contents

  The impacts of nature on wellbeing, waterways in wellbeing tourism, wellbeing nature programmes, use of natural materials, experiencing the forest/nature by foot or other forms of exercise, food as a part of wellbeing products, study trips
  
  Previously mentioned themes will be processed and deepened using current topical issues.

  Assessment criteria

  Excellent

  The students are able to apply extensively the subject concepts with expertise and combine them accordingly. They are able to analyse, compare, combine and select information and present alternative practices and to analyse, reflect upon and critically assess their competence and the practices presented during the course acquired knowledge. The students are able to work independently, responsibly, with initiative and flexibly in all learning and operational environments. They are able to select and critically assess the techniques and models of the topic and use them in their work. The students are able to work in a customer and goal-oriented manner with a developmental approach to their work. They are able to work as members of a group promoting and developing the work of the group critically taking professional ethics into account.

  Good

  The students are able to systematically use the subject concepts. They are able to name, describe and give reasons for the key knowledge presented during the course. They are able to select appropriate practices and techniques for implementing the course content. The students are able to assess and reflect upon their competence and the practices of the course subject. They are able to work independently and responsibly completing different tasks in all learning and operational environments. They conduct themselves in a customer and goal-oriented manner with a developmental approach to their work. The students are able to work as members of a group to achieve common goals while taking professional ethics into account.

  Satisfactory

  The students are able to properly define the basic concepts of the course subject. They are able to name and describe the key knowledge (e.g. definitions, professional terms, key players) of the course content. The students are able to work appropriately under supervision in different learning and operational environments. They are able to apply the techniques and concepts of the course subject appropriately in their work. The students are able to conduct themselves professionally in customer situations. They are able to work as members of a group taking others as well as professional ethics into account.

  Further information

  Delivered in Finnish/English
  Implemented in part/completely with the Finnish Tourism group.

  ---

  Name of lecturer(s)

  Pasi Korhonen

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • ATA19S
  • ASL19S
  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Pasi Korhonen, Marjukka Turunen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• New Technologies in Business BY00BX50-3001 01.01.2022-31.07.2022  3 credits  (LLM20S) +-
  Learning outcomes of the course

  The aim of the course is to introduce the student to new technologies, business opportunities created by them and to learn the terminology and history of new technologies. The student is able to apply new technologies in his / her field of study and to recognize their special features. Students will get an overview of the current state of technology and future opportunities.

  Course contents

  • Impact of digitalization
  • Smart phones and mobile apps
  • Cloud Services and Big Data
  • Internet of Things (IoT)
  • Virtual Reality (VR), Augmented Reality (AR)
  • Artificial intelligence and machine learning
  • Blockchain

  ---

  Name of lecturer(s)

  Jani Vattula

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.01.2022 - 31.07.2022

  Group(s)

  • LLM20S

  Unit, in charge

  Business

  Teacher(s)

  Jani Vattula

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Outdoors Adventure Experience AM00BH21-3004 01.08.2021-31.12.2021  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  The students will experience the importance of nature and outdoor activities as a tourist attraction by carrying out numerous excursions. They will demonstrate a customer oriented approach to commercialising outdoor adventure. They will be able to plan and grade hiking, biking and canoeing trails/routes according to the needs and skills of different customer groups. The students will be able to take advantage of smart technologies/solutions during outdoor activities.

  Course contents

  Outdoor activities (e.g. hiking, canoeing)
  Rope activities
  Outdoor mobile applications
  Route (hiking) planning
  Product development and evaluation
  
  The previously mentioned themes will be refined through the study of current topical issues and phenomena.

  Assessment criteria

  Excellent

  The students are able to apply extensively the subject concepts with expertise and combine them accordingly. They are able to analyse, compare, combine and select information and present alternative practices and to analyse, reflect upon and critically assess their competence and the practices presented during the course acquired knowledge. The students are able to work independently, responsibly, with initiative and flexibly in all learning and operational environments. They are able to select and critically assess the techniques and models of the topic and use them in their work. The students are able to work in a customer and goal-oriented manner with a developmental approach to their work. They are able to work as members of a group promoting and developing the work of the group critically taking professional ethics into account.

  Good

  The students are able to systematically use the subject concepts. They are able to name, describe and give reasons for the key knowledge presented during the course. They are able to select appropriate practices and techniques for implementing the course content. The students are able to assess and reflect upon their competence and the practices of the course subject. They are able to work independently and responsibly completing different tasks in all learning and operational environments. They conduct themselves in a customer and goal-oriented manner with a developmental approach to their work. The students are able to work as members of a group to achieve common goals while taking professional ethics into account.

  Satisfactory

  The students are able to properly define the basic concepts of the course subject. They are able to name and describe the key knowledge (e.g. definitions, professional terms, key players) of the course content. The students are able to work appropriately under supervision in different learning and operational environments. They are able to apply the techniques and concepts of the course subject appropriately in their work. The students are able to conduct themselves professionally in customer situations. They are able to work as members of a group taking others as well as professional ethics into account.

  Further information

  Delivered in Finnish/English
  Implemented in part/completely with the Finnish Tourism group.

  ---

  Name of lecturer(s)

  Pasi Korhonen

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • ATA19S
  • ASL19S
  • AMA19S
  • ALK19S

  Unit, in charge

  Business

  Teacher(s)

  Pasi Korhonen, Marjukka Turunen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor's Degree in Sports and Leisure Management, Bachelor’s Degree in Sports and Leisure Management, Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Practical Training 2: theme, management MMHA102-3007 01.08.2021-31.12.2021  18 credits  (AMA18S) +-
  Learning outcomes of the course

  Students will understand the role and importance of the manager within the work community. During practical training, they will be able to apply the skills acquired from their professional and advanced studies while using the newest information to develop tourism services. They will be able to evaluate their own knowledge and skills with the aid of theory based reflection.

  Prerequisites and co-requisites

  Practical Training 1, professional studies and thesis

  Course contents

  Practical training information sessions beforehand
  Submission and acceptance of premliminary assignments
  Practical training in managerial tasks related to the field of study
  Reporting
  Feedback seminar

  ---

  Name of lecturer(s)

  Pasi Korhonen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMA18S

  Unit, in charge

  Business

  Teacher(s)

  Pasi Korhonen, Annamaija Juntunen, Mika Pietarinen, Anne Määttä, Teija Vainikka, Marjukka Turunen, Helka Leimu-Pelkonen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Principles of Business Competence AM00BK86-3003 01.08.2021-31.12.2021  5 credits  (AMM21K) +-
  Learning outcomes of the course

  Opiskelija on sisäistänyt yrittäjämäisen asenteen. Hän osaa käyttää yritystoiminnan peruskäsitteitä asianmukaisesti. Hän ymmärtää liiketoimintapotentiaalien tunnistamisen ja luomisen merkityksen yhteiskunnan kehitykseen ja hyvinvointiin. Lisäksi opiskelija osaa kuvata yrityksen perustoiminnot ja ymmärtää kannattavan liiketoiminnan perusteet. (not translated)

  Course contents

  Yritystoiminnan merkitys yhteiskunnassa
  Ulkoinen ja sisäinen yrittäjyys
  
  Toiminta-ajatus ja liikeidea
  Yritystoiminnan perusmalli ja älykkäät prosessit
  Sidosryhmät ja verkostoituminen
  Yritysmuodot
  Markkinointi ja asiakaslähtöinen toimintatapa
  Liiketoiminnan kannattavuus
  Liiketoimintapotentiaalit (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa käyttää asiantuntevasti ja laaja-alaisesti yritystalouden käsitteitä sekä yhdistää niitä kokonaisuuksiksi. Opiskelija osaa analysoida, vertailla ja arvioida kriittisesti yritystalouden osaamistaan ja yritystalouden toimintatapoja hankkimansa tiedon perusteella. Opiskelija osaa toimia ryhmän jäsenenä edistäen ja kehittäen ryhmän toimintaa. (not translated)

  Good

  Opiskelija käyttää johdonmukaisesti liiketoimintaosaamisen käsitteitä. Opiskelija osaa nimetä, kuvailla ja perustella yritystalouden ja yrittäjyyden toimintatapoja. Hän osaa toimia itsenäisesti tiedon ja ohjeistuksen perusteella ja soveltaa yritystalouden toimintaan liittyviä tekniikoita ja malleja.
  Opiskelija osaa toimia ryhmän jäsenenä ryhmän yhteisen tavoitteiden saavuttamiseksi ja perustella toimintansa ammattieettisten periaatteiden mukaisesti. (not translated)

  Satisfactory

  Opiskelija osaa määritellä ja käyttää yritystalouden peruskäsitteitä asianmukaisesti ammattieettisten periaatteiden mukaisesti. Hän osaa nimetä ja kuvailla yritystalouden perustiedot. Hän osaa toimia tarkoituksenmukaisesti, joskin toiminta voi olla vielä epävarmaa. (not translated)

  ---

  Name of lecturer(s)

  Ari Afflekt

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMM21K

  Unit, in charge

  Business

  Teacher(s)

  Ari Afflekt

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Principles of Project Work, Smart Solutions AM00BK81-3003 01.04.2021-31.12.2021  5 credits  (AMM21K) +-
  Learning outcomes of the course

  Opiskelija osaa suunnitella, toteuttaa ja dokumentoida pienimuotoisen projektin.
  Hän osaa arvioida ja kehittää erilaisissa työelämän konteksteissa uusiin ratkaisuihin tähtäävää toimintaa monialaisissa tiimeissä. Opiskelija osaa työskennellä erilaisissa matkailu- ja palvelualan ajankohtaisissa projekteissa tai hankkeissa. Hän osaa arvioida oppimistaan alan ilmiöiden kautta. (not translated)

  Course contents

  Käsite
  projekti
  Projektiorganisaatio
  Projektin suunnittelu ja toteutus
  Projektin päättäminen ja dokumentointi
  Projektissa/hankkeessa työskentely (not translated)

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.04.2021 - 31.12.2021

  Group(s)

  • AMM21K

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen, Anne Määttä

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Principles of Tourism MMPA101-3009 01.08.2021-31.10.2021  5 credits  (AMA21S) +-
  Learning outcomes of the course

  The students will be able to explain the main concepts of tourism (tourism, tourist, forms of tourism) and how sustainable development is connected with tourism. They will know the main points of the history of tourism and how to classify push and pull attractions as well as being able to recognise the main tourism areas of Kainuu, Finland and Europe. Students can recognise different tourist segments being able to classify tourists according to theoretical models. They will be able to define the main features of activity tourism products and services. Using a tourism cluster, students will be able to explain how the field of tourism is connected with other sectors and the regional economic significance of tourism. Students will understand the significance of different levels of networks in tourism, being able to list the main actors in Finland and around the world and their main functions.

  Course contents

  Basic concepts of tourism
  Starting areas, routes and destination areas + push and pull attraction factors as concepts
  Portrait of a tourist (tourist segments)
  Tourism products and services
  Tourism motivation factors
  Tourist cluster and regional economic impacts
  Central organisations

  Assessment criteria

  Excellent

  The students understand and are able to name and describe excellently and expertly the basic concepts of tourism, areas of departure, routes and destination areas and tourism push and pull factors. They are able to expertly describe a portrait of a tourist and motivation factors in tourism. They are experts in tourism products and services and the main tourism organisations and the economic significance of tourism. They are able to work to an excellent standard in different learning and operational environments. In addition, they are able to work as group members promoting and developing the group's activities to attain common goals. They are able to critically analyse trends and phenomena in the field of tourism.

  Good

  The students understand and are able to name and describe well the basic concepts of tourism, areas of departure, routes and destination areas and tourism push and pull factors. They are able to describe well a portrait of a tourist and motivation factors in tourism. They have good knowledge of tourism products and services and the main tourism organisations and the economic significance of tourism. They are able to work well in different learning and operational environments. In addition, they are able to work as group members promoting and developing the group's activities to attain common goals.

  Satisfactory

  The students understand and are able to name and describe to a satisfactory degree the basic concepts of tourism, areas of departure, routes and destination areas and tourism push and pull factors. They are able to describe to a satisfactory degree, a portrait of a tourist and motivation factors in tourism. They have perfunctory knowledge of tourism products and services and the main tourism organisations and the economic significance of tourism. They are able to work as required under supervision in different learning and operational environments. In addition, they are able to work as group members taking other members of the group into account.

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.10.2021

  Group(s)

  • AMA21S

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Professional English BY00BX40-3003 01.08.2021-31.12.2021  5 credits  (AMA20S) +-
  Learning outcomes of the course

  The student is able to use English professionally in work based communication and interaction situations as well as international and multicultural work environments.

  Prerequisites and co-requisites

  Common European Framework of Reference B2

  Course contents

  Field-specific concepts and communication situations
  Academic reading and writing
  Multicultural working environments

  Assessment criteria

  Excellent

  The students are able to apply and adapt their written and spoken language usage to the needs of working life. They can employ the vocabulary of their field, topics related to current content and versatile sentence structures. The students are proficient in the key terminology of their field and can write about and discuss field-specific themes. The students' pronunciation and articulation is clear and fluent.

  Good

  The students are able to produce accurate spoken and written English using basic structures in everyday and working life situations. The students recognise and are able to use the key terminology of their field and their pronunciation and articulation is fairly clear, although errors occur.

  Satisfactory

  The students are able to produce written and spoken English of simple structure in everyday and working life situations, although pronunciation and grammatical errors occur. The students recognise the key terminology of their field.

  ---

  Name of lecturer(s)

  Kaisa Enticknap-Seppänen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMA20S

  Unit, in charge

  Business

  Teacher(s)

  Kaisa Enticknap-Seppänen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Professional English BY00BX40-3008 01.08.2021-31.12.2021  5 credits  (ALK20S) +-
  Learning outcomes of the course

  The student is able to use English professionally in work based communication and interaction situations as well as international and multicultural work environments.

  Prerequisites and co-requisites

  Common European Framework of Reference B2

  Course contents

  Field-specific concepts and communication situations
  Academic reading and writing
  Multicultural working environments

  Assessment criteria

  Excellent

  The students are able to apply and adapt their written and spoken language usage to the needs of working life. They can employ the vocabulary of their field, topics related to current content and versatile sentence structures. The students are proficient in the key terminology of their field and can write about and discuss field-specific themes. The students' pronunciation and articulation is clear and fluent.

  Good

  The students are able to produce accurate spoken and written English using basic structures in everyday and working life situations. The students recognise and are able to use the key terminology of their field and their pronunciation and articulation is fairly clear, although errors occur.

  Satisfactory

  The students are able to produce written and spoken English of simple structure in everyday and working life situations, although pronunciation and grammatical errors occur. The students recognise the key terminology of their field.

  ---

  Name of lecturer(s)

  Kaisa Enticknap-Seppänen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • ALK20S

  Unit, in charge

  Business

  Teacher(s)

  Kaisa Enticknap-Seppänen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Professional English BY00BX40-3001 01.08.2021-31.12.2021  5 credits  (LLT20SH) +-
  Learning outcomes of the course

  The student is able to use English professionally in work based communication and interaction situations as well as international and multicultural work environments.

  Prerequisites and co-requisites

  Common European Framework of Reference B2

  Course contents

  Field-specific concepts and communication situations
  Academic reading and writing
  Multicultural working environments

  Assessment criteria

  Excellent

  The students are able to apply and adapt their written and spoken language usage to the needs of working life. They can employ the vocabulary of their field, topics related to current content and versatile sentence structures. The students are proficient in the key terminology of their field and can write about and discuss field-specific themes. The students' pronunciation and articulation is clear and fluent.

  Good

  The students are able to produce accurate spoken and written English using basic structures in everyday and working life situations. The students recognise and are able to use the key terminology of their field and their pronunciation and articulation is fairly clear, although errors occur.

  Satisfactory

  The students are able to produce written and spoken English of simple structure in everyday and working life situations, although pronunciation and grammatical errors occur. The students recognise the key terminology of their field.

  ---

  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLT20SH

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Professional English BY00BX40-3004 01.08.2021-31.12.2021  5 credits  (LLT20SM) +-
  Learning outcomes of the course

  The student is able to use English professionally in work based communication and interaction situations as well as international and multicultural work environments.

  Prerequisites and co-requisites

  Common European Framework of Reference B2

  Course contents

  Field-specific concepts and communication situations
  Academic reading and writing
  Multicultural working environments

  Assessment criteria

  Excellent

  The students are able to apply and adapt their written and spoken language usage to the needs of working life. They can employ the vocabulary of their field, topics related to current content and versatile sentence structures. The students are proficient in the key terminology of their field and can write about and discuss field-specific themes. The students' pronunciation and articulation is clear and fluent.

  Good

  The students are able to produce accurate spoken and written English using basic structures in everyday and working life situations. The students recognise and are able to use the key terminology of their field and their pronunciation and articulation is fairly clear, although errors occur.

  Satisfactory

  The students are able to produce written and spoken English of simple structure in everyday and working life situations, although pronunciation and grammatical errors occur. The students recognise the key terminology of their field.

  ---

  Name of lecturer(s)

  Erja Karppinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Erja Karppinen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Profitable Event Management AM00BY92-3001 01.08.2021-31.12.2021  5 credits  (AMA20S, ...) +-
  Learning outcomes of the course

  The students will be able to plan a safe, responsible and profitable event.

  Course contents

  Content production, technical implementation and financial planning in event production
  Event ecosystem
  Event marketing
  Creating a safe and responsible event

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMA20S
  • ALK20S
  • LLT20SH
  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen, Anne Määttä, Päivi Dahl

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Research and Development Operations MMAS801-3008 01.02.2021-31.12.2021  5 credits  (AMA19S) +-
  Learning outcomes of the course

  Students will have the basic skills required to improve their expertise enabling them to conduct various research and development projects, while understanding the significance that such projects have in terms of developing professional competence. In addition students will be able to critically assess data produced by research and development work.

  Course contents

  Background to research and development operations
  Qualitative research process
  Quantitative research process
  Commercialisation process
  Analysis and interpretation of research material

  Assessment criteria

  Excellent

  The students use research and development concepts expertly and extensively, being able to analyse and critically assess existing research. They are able to analyse, compare, combine and select knowledge and present alternative practices in research and development processes. (The students are able to analyse, reflect upon and critically assess their own competence). They work independently, responsibly, and with initiative. They can work in groups to promote and develop the group’s activities in order to achieve common goals. They are able to critically apply ethical principles in everything that they do.

  Good

  The students use key research and development concepts consistently. They are able to describe the various research and development processes and justify related solutions. They can analyse an existing piece of research. The students are able to select appropriate practice for research and development work based on acquired knowledge. (The students are able to reflect upon and critically assess their own competence). They work independently and responsibly, being able to work in a group to obtain the group’s common goals. The students are able to justify their work according to ethical principles.

  Satisfactory

  The students are able to use key research and development concepts appropriately. They are able to describe the general process of research and development. They are able to summarise an existing piece of research. The students are able to plan the implementation of methods linked to a research process appropriately, though they may lack confidence in their work. They can use research and development methods under supervision. The students are able to work in a group, taking responsibility for their own actions and taking into account the other group members.

  ---

  Name of lecturer(s)

  Anne Karhu

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.02.2021 - 31.12.2021

  Group(s)

  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Anne Karhu, Ari Afflekt

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Service Marketing and Sales Competence BY00BX44-3002 01.08.2021-31.12.2021  4 credits  (LLT20SM) +-
  Learning outcomes of the course

  2+3
  Opiskelija ymmärtää palveluliiketoimintaa, jossa palvelu muodostaa arvonluonnin perustan. Tavoitteena on, että opiskelija tunnistaa erilaisia palveluihin liittyviä prosesseja sekä kehittämistarpeita. Opiskelija tuntee palvelujen markkinoinnin erityispiirteet ja ymmärtää asiakastyytyväisyyden sekä asiakassuhdeajattelun merkityksen osana kannattavan liiketoiminnan toteutusta. Opiskelija myös omaksuu palvelun ja asiakaskokemuksen tärkeyden ja vahvistaa osaamistaan palvelujen käyttäjälähtöisessä kehittämisessä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille 2 op verran, jonka jälkeen opiskelija perehtyy oman alansa toimintaan. (not translated)

  Course contents

  Palvelut ja palvelujen tuottaminen
  Palvelujen markkinointi ja palveluverkostot
  Asiakaskokemus
  Palvelujen tuotteistaminen
  Palveluinnovaatiot ja palveluliiketoiminnan kehittäminen
  Palvelumuotoilu ja palvelun ennakoiva vuorovaikutus (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa hyödyntää ja soveltaa monipuolisesti aihealueen käsitteitä käytännön työ- ja tehtävätilanteiden ratkaisuissa. Käsitteiden käyttö on perusteltua ja asiantuntevaa.
  Opiskelija osaa itsenäisesti ja kriittisesti hyödyntää ja vertailla eri teoriataustoja käytännön tilanteissa, ohjata tehtäväkokonaisuuden toteutusta, toimia itseohjautuvasti sekä reflektoida oppimaansa. (not translated)

  Good

  Käsitteiden käyttö ja hyödyntäminen on johdonmukaista ja loogista.
  Opiskelija osaa itsenäisesti hyödyntää teoriataustoja käytännön tilanteissa, perustella tehtäväkokonaisuuden toteutusta ja ratkaisujen valintaa sekä arvioida ratkaisujen onnistuneisuutta. (not translated)

  Satisfactory

  Opiskelija kykenee kuvaamaan aihealueen peruskäsitteet ja pääelementtien sisällöt. Kuvaus vielä irrallista ja kokonaisuuden muodostaminen puutteellista.
  Opiskelija osaa valita tilanteeseen sopivia keinoja ja kanavia sekä hyödyntää ainakin osittain eri teoriataustoja käytännön tehtävässä. (not translated)

  Further information

  Päivitetty 13.2.20/Liisa&Elina (not translated)

  ---

  Name of lecturer(s)

  Ari Afflekt

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLT20SM

  Unit, in charge

  Business

  Teacher(s)

  Ari Afflekt

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Service Marketing and Sales Competence BY00BX44-3003 01.08.2021-31.12.2021  4 credits  (LLT20SH) +-
  Learning outcomes of the course

  2+3
  Opiskelija ymmärtää palveluliiketoimintaa, jossa palvelu muodostaa arvonluonnin perustan. Tavoitteena on, että opiskelija tunnistaa erilaisia palveluihin liittyviä prosesseja sekä kehittämistarpeita. Opiskelija tuntee palvelujen markkinoinnin erityispiirteet ja ymmärtää asiakastyytyväisyyden sekä asiakassuhdeajattelun merkityksen osana kannattavan liiketoiminnan toteutusta. Opiskelija myös omaksuu palvelun ja asiakaskokemuksen tärkeyden ja vahvistaa osaamistaan palvelujen käyttäjälähtöisessä kehittämisessä.
  
  Opintojakso on yhteinen liikunnanohjaaja-, liiketalouden tradenomi- ja restonomiopiskelijoille 2 op verran, jonka jälkeen opiskelija perehtyy oman alansa toimintaan. (not translated)

  Course contents

  Palvelut ja palvelujen tuottaminen
  Palvelujen markkinointi ja palveluverkostot
  Asiakaskokemus
  Palvelujen tuotteistaminen
  Palveluinnovaatiot ja palveluliiketoiminnan kehittäminen
  Palvelumuotoilu ja palvelun ennakoiva vuorovaikutus (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa hyödyntää ja soveltaa monipuolisesti aihealueen käsitteitä käytännön työ- ja tehtävätilanteiden ratkaisuissa. Käsitteiden käyttö on perusteltua ja asiantuntevaa.
  Opiskelija osaa itsenäisesti ja kriittisesti hyödyntää ja vertailla eri teoriataustoja käytännön tilanteissa, ohjata tehtäväkokonaisuuden toteutusta, toimia itseohjautuvasti sekä reflektoida oppimaansa. (not translated)

  Good

  Käsitteiden käyttö ja hyödyntäminen on johdonmukaista ja loogista.
  Opiskelija osaa itsenäisesti hyödyntää teoriataustoja käytännön tilanteissa, perustella tehtäväkokonaisuuden toteutusta ja ratkaisujen valintaa sekä arvioida ratkaisujen onnistuneisuutta. (not translated)

  Satisfactory

  Opiskelija kykenee kuvaamaan aihealueen peruskäsitteet ja pääelementtien sisällöt. Kuvaus vielä irrallista ja kokonaisuuden muodostaminen puutteellista.
  Opiskelija osaa valita tilanteeseen sopivia keinoja ja kanavia sekä hyödyntää ainakin osittain eri teoriataustoja käytännön tehtävässä. (not translated)

  Further information

  Päivitetty 13.2.20/Liisa&Elina (not translated)

  ---

  Name of lecturer(s)

  Liisa Mikkonen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • LLT20SH

  Unit, in charge

  Business

  Teacher(s)

  Liisa Mikkonen

  Programme(s)

  Bachelor’s Degree in Tourism, Bachelor’s Degree in Sports and Leisure Management, BACHELORS DEGREE IN BUSINESS ADMINISTRATION

  Evaluation scale

  0 - 5

• Strategic Planning in Tourism and Internationalisation AM00BH06-3003 01.08.2021-31.12.2021  5 credits  (AMA19S) +-
  Learning outcomes of the course

  The students will able to describe and explain in detail, the main features of the strategic planning
  process in tourism, and also their related key concepts and strategic actors. They will be able to
  explain the relevance of Finnish (Ministry of Economic Affairs and Employment &
  Finpro/VisitFinland) and regional strategies in domestic and international tourism development and
  how these strategies affect the operations and development of tourism businesses. The students will
  be able to explain forecasting competence and proactive thinking and the importance of such activity
  in strategic planning in the tourism industry. They will know the key methods and concepts of future
  studies. The students will be able to explain and justify the significance of project work in developing
  tourism

  Course contents

  Cultural competence
  International tourism and its impact on the tourism business in Finland
  Using Finnish culture and nature in tourism services
  Applying the principles of sustainable and responsible tourism
  Future studies in tourism and the basic concepts of future studies
  Tourism project work

  Further information

  Implemented in part/completely in English with the international Tourism group

  ---

  Name of lecturer(s)

  Pasi Korhonen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Pasi Korhonen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Svenska inom turismen AM00BH07-3003 01.08.2021-31.12.2021  5 credits  (AMA19S) +-
  Learning outcomes of the course

  The students will be able to use Swedish in tourism related contexts. They will be able to retrieve
  current information on tourism published in Swedish and use such information to present activity and
  nature tourism services and companies in Swedish. The students will be able to discuss their
  studies, education and themselves, for example, to apply for a job. They will be able to do customer
  service work using the telephone or in face to face customer contacts. They will be able to use
  Swedish for completing reservations, presenting service products or e.g. a hotel or destination,
  receiving and dealing with complaints. The students will be able to write business correspondence in
  Swedish, such as inquiries, offers, complaints and replies to complaints. They will become familiar
  with the features of Swedish culture

  Course contents

  Job application, CV
  Studying and education
  Telephone phrases
  Tourism vocabulary
  Oral presentation: tourism destination, product, service or company
  Customer service situations: at reception and by telephone
  Presentation of accommodation services, programme service or tourist destination
  Features of Swedish culture
  Business correspondence

  Assessment criteria

  Excellent

  The students are able to use their versatile Swedish fluently in tourism situations and can use
  grammar structures effortlessly as required. They are able to pronounce Swedish naturally. The
  students are able to find topical information about tourism in Swedish from various media and can
  analyse, apply and use what they have read. They are able to describe activity and nature tourism
  services and companies in a variety of ways. Their conversation is spontaneous and in addition to
  the message they are able to use a polite and interesting style. They can discuss their education,
  work experience and themselves extensively while being able to work in a spontaneous and natural
  manner in face to face and telephone customer service. The students are familiar with business
  correspondence documents, their features and phrases and they are able to compile versatile and
  accurate documents for business purposes. The students know the features of Swedish culture and
  take them into account when communicating.

  Good

  The students use Swedish in tourism situations demonstrating their knowledge of basic grammar
  and pronunciation rules in unstructured speech. They use appropriate grammar and can find and
  use topical information about tourism in Swedish from different media and can present what they
  have read after preparation. The students are able to describe the most common features of activity
  and nature tourism services and tourism companies. The students have basic conversation skills
  and can convey their message so that misunderstandings do not occur. The students are able to talk
  about themselves and their education extensively and positively. The students are able to use
  Swedish fluently in basic customer service situations using the telephone and face to face. The
  students are familiar with business correspondence documents and their content and can compile
  them. They are able to identify the features of Swedish culture.

  Satisfactory

  The students are able to use Swedish in tourism situations at a general level and can use very basic
  grammar structures and they know the basic rules of pronunciation. They are able to identify the
  basic content of topical issues in tourism via different media and with the help of a dictionary. The
  students are able to discuss basic issues related to activity and nature tourism at a rudimentary level
  and can express basic information about themselves and their studies positively and briefly. The
  students can work in telephone and face to face customer service using basic phrases. They are
  able to identify business correspondence documents and compile a basic letter using support
  material. The students are aware of the features of Swedish culture.

  Further information

  European framework for language assessment B1

  ---

  Name of lecturer(s)

  Jaana Bäckman

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Jaana Bäckman

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Thesis MMOA001-3010 01.08.2021-31.12.2021  15 credits  (AMA19S) +-
  Learning outcomes of the course

  Students will develop and indicate their proficiency in applying their knowledge and skills in practical specialist tasks linked to their professional studies requiring expertise. They will deepen their professional competence in R&D activities in cooperation with others participating in the process. Students will indicate that they are conversant with critical, research based, developmental and ethical thinking as a foundation for developing their expertise.

  Prerequisites and co-requisites

  Research and Development 3 cr must be accomplished before presenting the topic analysis. The topic analysis must be accepted before presenting the thesis plan. The thesis plan must be accepted before the completing and presenting the thesis. The thesis must be presented before writing the maturity test.

  Course contents

  Part 1. Topic analysis 3 cr
  Aims of the thesis, topic selection and focus, supervision and peer supervision, commitment, topic analysis and its presentation, information retrieval skills.
  Part 2. Thesis plan 5 cr
  Cooperation with commissioning party, commissioning agreement and copyright, evaluation procedures, thesis plan and its presentation.
  Part 3. Completion of the thesis, its presentation and reporting 7 cr.

  ---

  Name of lecturer(s)

  Pasi Korhonen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Pasi Korhonen, Annamaija Juntunen, Mika Pietarinen, Anne Määttä, Marjukka Turunen, Kaisa Enticknap-Seppänen, Helka Leimu-Pelkonen, OPE_Matkailu OPE_Matkailu

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Company Operations AM00BH00-3004 01.11.2021-31.12.2021  5 credits  (AMA20S) +-
  Learning outcomes of the course

  The students will be proficient in the principles of leading and managing the operations of a tourism
  company and they will display knowledge of the special features of tourism as a business.

  Course contents

  Tourism company: phenomenon, in practice, business basics, business processes, principles of
  leadership and management, profitability, profitable business operations. In order to pass this
  course, the students must conduct a business analysis, case studies or other equivalent tasks.

  Assessment criteria

  Excellent

  The students are proficient in the principles of managing the business operations of a tourism
  company and they display knowledge of the special features of tourism as a business. The students
  are able to analyse the operations of a tourism company.

  Good

  The students are proficient in the principles of managing the business operations of a tourism
  company and they display knowledge of the special features of tourism as a business. The students
  know the principles of how to analyse the operations of a tourism company.

  Satisfactory

  The students are familiar with the principles of managing the business operations of a tourism
  company and the special features of tourism as a business. The students are familiar with the
  principles of how to analyse the operations of a tourism company.

  Further information

  Implemented in part/completely in English with the international Tourism group.

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.11.2021 - 31.12.2021

  Group(s)

  • AMA20S

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen, Anne Määttä

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Company Operations AM00BK93-3002 01.08.2021-31.12.2021  5 credits  (AMM20K) +-
  Learning outcomes of the course

  Opiskelija osaa kannattavan matkailuyrityksen toiminnan johtamisen periaatteet ja tietää matkailuyrityksen erityispiirteet. Opiskelija osaa analysoida matkailunyrityksen toimintaa. (not translated)

  Course contents

  Matkailuyritys ilmiönä ja käytänteinä, yritystoiminnan perusta, liiketoimintaprosessit, yrityksen johtamisen periaatteet, yrityksen tuloksellisuus, kannattava yritystoiminta
  
  Suorittaminen: Liiketoiminta-analyysi, CASE – harjoitukset tai muut vastaavat tehtävät (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa matkailuyrityksen toiminnan periaatteet erityispiirteet huomioiden. Opiskelija osaa analysoida matkailuyrityksen toimintaa. (not translated)

  Good

  Opiskelija tietää matkailuyrityksen toiminnan periaatteet erityispiirteet huomioiden. Opiskelija tietää matkailuyrityksen analysoinnin periaatteet. (not translated)

  Satisfactory

  Opiskelija tuntee matkailuyrityksen toiminnan periaatteet ja erityispiirteet. Opiskelija tuntee matkailuyrityksen analysoinnin periaatteet. (not translated)

  ---

  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMM20K

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen, Anne Määttä

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism English AM00BK88-3004 01.08.2021-31.12.2021  5 credits  (AMM21K) +-
  Learning outcomes of the course

  Opiskelija osaa selittää matkailun keskeiset käsitteet englanniksi. Opiskelija pystyy toimimaan vuorovaikutustilanteissa eri kulttuureista tulevien asiakkaiden kanssa sekä hän pystyy esittelemään matkailukohteen ympäristöä palveluineen asiakkaille. (not translated)

  Prerequisites and co-requisites

  Lähtötasotesti
  Eurooppalainen viitekehys taitotaso B2 (not translated)

  Course contents

  Matkailun peruskäsitteistö englanniksi
  Alan asiakaspalvelutilanteita eri kulttuureista tuleville matkailijoille
  Matkailukeskuksen toiminta
  Paikallisten matkailualueiden tuntemus (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa keskustella sujuvasti alaansa liittyvistä aiheista käyttäen täsmällisesti alan käsitteitä.
  Opiskelija osaa reagoida nopeasti ja asianmukaisesti. Opiskelija osaa viestiä tilanteeseen sopivalla tyylillä.
  Opiskelija osaa kirjoittaa sujuvasti ja käyttää monipuolisia rakenteita lähes virheettömästi. Opiskelija osaa ääntää luontevasti ja artikuloida selkeästi.
  Opiskelija osaa ymmärtää alan teksteistä paitsi pääsisällön myös yksityiskohdat. Opiskelija osaa kommunikoida sujuvasti asiakaspalvelutilanteissa, löytää ratkaisuja ongelmatilanteissa ja osaa viestiä ne asiakkaalle luontevasti.
  Opiskelija osaa etsiä tietoa ja käyttää tiedon etsintään eri lähteitä. (not translated)

  Good

  Opiskelija osaa keskustella alaansa liittyvistä aiheista kohtuullisen sujuvasti käyttäen joitakin alan käsitteitä.
  Opiskelija osaa reagoida pääosin asianmukaisesti.
  Opiskelija osaa viestiä useimmiten tilanteeseen sopivalla tyylillä. Opiskelija osaa kirjoittaa melko sujuvasti ja selkeästi.
  Opiskelija osaa ääntää ja artikuloida kohtuullisen selkeästi.
  Opiskelija osaa ymmärtää alansa teksteistä pääsisällön ja joitakin yksityiskohtia.
  Opiskelija osaa käyttää rakenteita pääosin oikein ja oikaisee itse mahdolliset väärinkäsityksiä aiheuttavat virheelliset ilmaisut.
  Opiskelija osaa kommunikoi kohtuullisesti asiakaspalvelutilanteissa, löytää pääasiassa ratkaisuja ongelmatilanteissa ja pystyy ymmärrettävästi viestimään ne asiakkaalle luontevasti.
  Opiskelija osaa etsimään tarvittaessa tietoja käyttäen muutamia lähteitä. (not translated)

  Satisfactory

  Opiskelija osaa selviytyä yksinkertaisista keskustelutilanteista käyttäen jossain määrin yksittäisiä alan käsitteitä.
  Opiskelija osaa reagoida yleensä jollakin tavalla.
  Opiskelija osaa tiedostaa jossain määrin erityyppisten tekstien asettamat tyylivaatimukset. Opiskelija osaa kirjoittaa jota kuin ymmärrettävästi.
  Opiskelija osaa ymmärtää pääasiat normaalitempoisesta puheesta tutussa asiayhteydessä. Opiskelija osaa ääntää ymmärrettävästi, vaikka artikulointi puutteellista.
  Opiskelija osaa kommunikoi asiakaspalvelutilanteissa niin että viesti välittyy jotenkin, ongelmatilanteiden ratkaisuista viestiminen minimaalista.
  Opiskelija osaa käyttää helpoimmin saatavia lähteitä.
  Opiskelija osaa käyttää yksinkertaisia rakenteita tai mikäli käyttää edistyneempiä, niissä on paljon virheitä. (not translated)

  ---

  Name of lecturer(s)

  Katja Salminen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMM21K

  Unit, in charge

  Business

  Teacher(s)

  Katja Salminen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Food Services AM00BK85-3004 01.08.2021-31.12.2021  5 credits  (AMM21K) +-
  Learning outcomes of the course

  Opiskelija osaa selittää ruoan merkityksen osana matkailupalvelua ja tunnistaa keskeisimmät matkailualalla tarjottavat ateriapalvelut. Hän osaa ottaa huomioon asiakkaan ruokapalveluun liittyvät tarpeet sekä selittää palveluiden tuottamisen edellytykset ja lainsäädännölliset vaatimukset. (not translated)

  Course contents

  Ruokapalvelut matkailualan strategioissa
  Keittiö toimintaympäristönä
  Ateria- ja kahvilapalvelut (not translated)

  Assessment criteria

  Excellent

  Opiskelija osaa käyttää laaja-alaisesti ruokapalvelun keskeisiä käsitteitä sekä osaa yhdistellä ruokapalvelun, ravitsemuksen, tarjoilun, anniskelun ja ruokaturvallisuuden perustiedot kokonaisuuksiksi.
  Opiskelija osaa toimia itsenäisesti, vastuullisesti, aloitteellisesti ja joustavasti erilaisissa oppimisympäristöissä sekä osaa valita ja käyttää tarvittavia työvälineitä joustavasti.
  Opiskelija osaa toimia ryhmän jäsenenä edistäen ja kehittäen ryhmän toimintaa ja yhteisiä pelisääntöjä noudattaen. (not translated)

  Good

  Opiskelija osaa käyttää johdonmukaisesti ruokapalveluiden keskeisiä käsitteitä sekä selittää ja perustella ruokapalvelun, ravitsemuksen, tarjoilun, anniskelun ja ruokaturvallisuuden perustiedot. Opiskelija osaa toimia oma-aloitteisesti ja vastuullisesti erilaisissa oppimisympäristöissä sekä osaa käyttää tarvittavia työvälineitä tarkoituksenmukaisesti.
  Opiskelija osaa toimia ryhmän jäsenenä yhteisen tavoitteen saavuttamiseksi ja yhteisiä pelisääntöjä noudattaen. (not translated)

  Satisfactory

  Opiskelija osaa käyttää ruokapalvelun keskeisiä käsitteitä asianmukaisesti sekä esittää ruokapalveluiden, ravitsemuksen, tarjoilun, anniskelun ja ruokaturvallisuuden perustiedot. Opiskelija osaa toimia ohjattuna asianmukaisesti erilaisissa toimintaympäristöissä sekä osaa ohjatusti käyttää tarvittavia työvälineitä.
  Opiskelija osaa toimia ryhmän jäsenenä ja noudattaa yhteisiä pelisääntöjä. (not translated)

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  Name of lecturer(s)

  Annamaija Juntunen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMM21K

  Unit, in charge

  Business

  Teacher(s)

  Annamaija Juntunen, Teija Vainikka

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Transport, Sales and Reservation Services AM00BH01-3004 01.08.2021-31.10.2021  5 credits  (AMA20S) +-
  Learning outcomes of the course

  The students will have an in depth understanding of the importance of passenger transport in the
  tourism cluster, also from the perspective of tourism service accessibility. They will gain proficiency
  in key sales and reservation services currently used in the tourism industry, including the principles
  of digital business operations.

  Course contents

  The significance of transport in terms of accessibility
  Forms of transport: airplane, boat, train, road transport
  Tourism service distribution systems and practitioners
  Digital tourism business operations
  The benefits of using social media

  Further information

  Implemented in part/completely in English with the internationalTourism group.

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  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.10.2021

  Group(s)

  • AMA20S

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen, Jan Mitts

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Tourism Transport, Sales and Reservation Services AM00BK94-3002 01.08.2021-31.12.2021  5 credits  (AMM20K) +-
  Learning outcomes of the course

  Opiskelija ymmärtää matkustajakuljetusten merkityksen matkailun klusterissa. Hän hahmottaa kuljetuspalveluiden tarpeellisuuden matkailupalveluiden saatavuuden kannalta. Opiskelija perehtyy matkailualan kannalta keskeisiin myynti- ja varauspalveluihin. Hän ymmärtää sähköisen liiketoiminnan periaatteet ja sen merkityksen matkailussa. (not translated)

  Course contents

  Saavutettavuus ja kuljetusten merkitys
  Eri kuljetusmuodot – lento-, laiva-, rautatie-, maantie
  Matkailupalvelujen jakelujärjestelmät ja toimijat
  Matkailun sähköinen liiketoiminta
  Sosiaalisen median hyödyntäminen (not translated)

  Assessment criteria

  Excellent

  Opiskelija ymmärtää erinomaisesti kuljetusten, myynnin, varauspalveluiden sekä jakelukanavien merkityksen matkailun klusterissa. Opiskelija tuntee hyvin ja osaa hyödyntää sosiaalisen median tärkeimpiä sovelluksia. (not translated)

  Good

  Opiskelija ymmärtää kuljetusten, myynnin, varauspalveluiden sekä jakelukanavien merkityksen
  matkailun klusterissa. Opiskelija tietää ja osaa hyödyntää sosiaalisen median tärkeimpiä sovelluksia. (not translated)

  Satisfactory

  Opiskelija ymmärtää tyydyttävästi kuljetusten, myynnin, varauspalveluiden sekä jakelukanavien merkityksen matkailun klusterissa. Opiskelija tietää sosiaalisen median tärkeimpiä sovelluksia (not translated)

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  Name of lecturer(s)

  Mika Pietarinen

  Mode of delivery

  Face-to-face

  Language of instruction

  Tuition in Finnish

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • AMM20K

  Unit, in charge

  Business

  Teacher(s)

  Mika Pietarinen, Jan Mitts

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5

• Wellbeing Tourism Project II AM00BH15-3005 01.08.2021-31.12.2021  5 credits  (ATA19S, ...) +-
  Learning outcomes of the course

  The students are able to develop and implement experiential and ethically sustainable service packages that fulfil the customers’ quality requirements and can assess the success of such packages using the field specific competences. They will be able to make use of natural and specifically local elements in wellbeing products and services.

  Course contents

  Wellbeing event or product development project and/or work in a company or project.
  Reflective report

  Further information

  Delivered in Finnish/English
  Language of reporting: English
  Language support: 0.5 credits
  Implemented in part/completely with the Finnish Tourism group.

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  Name of lecturer(s)

  Marjukka Turunen

  Mode of delivery

  Face-to-face

  Language of instruction

  English

  Timing

  01.08.2021 - 31.12.2021

  Group(s)

  • ATA19S
  • ASL19S
  • AMA19S

  Unit, in charge

  Business

  Teacher(s)

  Marjukka Turunen

  Programme(s)

  Bachelor’s Degree in Tourism

  Evaluation scale

  0 - 5